Direct Save Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
Direct Save.
How Direct Save compares:
- Typical Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
-
Reviewer
Steve
Location
Warwick
Date
19/12/2019
-
Reviewer
Mr. Robinson
Location
Upholland Nr Wigan
Date
18/12/2019
Comments:
response time in answering calls when phoning customer services is a JOKE. Expect to be left wait anywhere between 15 to 30 minutes listening to naff music. Other than this issue I cannot fault Direct Save. -
Reviewer
Richard
Location
PORTSMOUTH
Date
17/12/2019
Comments:
I only have regular broadband but I have never had a problem since joining Directsave 4 years ago -
Reviewer
P.Taylor
Location
Manchester
Date
17/12/2019
Comments:
Never had any issues it has always done what I expected, better than my previous broadband supplier. -
Reviewer
martin
Location
telford
Date
17/12/2019
Comments:
excellent value and customer service much better than so called bigger companies and much cheaper -
Reviewer
Pat Marrish
Location
Canterbury
Date
17/12/2019
Comments:
Overall excellent. A little slower on top floor of a townhouse but not disruptive. Going into 3rd year now and not looking to change. All good so far -
Reviewer
Phil Lawrey
Location
Bodmin
Date
17/12/2019
Comments:
Great service. Good, cheap broadband. Easy, comprehensive billing each month. Highly recommended compared with some of the much more expensive Internet providers. -
Reviewer
Paul Jenkins
Location
Tockwith
Date
13/12/2019
Comments:
I would avoid this company, very unsatisfactory service and poor customer service skills + their service is always going down/slowing down. -
Reviewer
Michelle
Location
North West
Date
13/12/2019
Comments:
Delighted to say, we're receiving 100% reliable broadband. So glad I transferred and saved money. -
Reviewer
Joanne
Location
Wallasey Wirral
Date
11/12/2019
Comments:
Cheap provider. Router is of good quality however I live in a 4 bedroom house and reliable service further away from router can be hit or miss. The speed does slow below the 30mps I'm suppose to get especially after 5pm. Customer service was OK when I phoned with a problem it was sorted however I was kept on the phone for half an hour why the person tried to reset my broadband and get me back online. -
Reviewer
Michael
Location
Sleaford
Date
11/12/2019
Comments:
My speed is usually around 32, thought I
was supposed to get 37, I am only about
75 metres from the street box. -
Reviewer
Mm
Location
Colchester
Date
11/12/2019
Comments:
Ok in terms of speed.Horrible experience with customer care.Very irritating explaining same thing to again and again to technical support.Barring one expert in technical support ,all others irritated me.Also termination team will go to any length ( on negative side) to keep the customer.One of them even used threatening terms which is not acceptable.Keep increasing their price and not very competitive in terms of pricing with new service providers.Almost went on to complain OfCom about their conduct and handling of the complaint. -
Reviewer
Mandi
Location
Burgess Hill
Date
11/12/2019
Comments:
The speed and reliability isn't as good as I had hoped but my area has poor reception and connection. Customer service is great, operators are polite and friendly, and still professional. Any problems or glitches have been dealt with speedily. Would recommend (just need to pick up my flat and move it to a better location) -
Reviewer
Jody Nash
Location
Brasted, Kent
Date
07/12/2019
Comments:
Really pleased with Direct Save since moving over. The billing is simple and straight forward and much better value than all the bigger companies. Amazing value. -
Reviewer
Kenny Mills
Location
Jarrow Tyne and wear
Date
06/12/2019
Comments:
Waste of time, its forever going off! I'm sick of it, they left me with no broad band for over a month, no phone for two weeks and I still had to pay for it, wouldn't recommend it to anyone. -
Reviewer
david jones
Location
barry. s wales
Date
05/12/2019
Comments:
broadband goes off regularly for a minute or so every hour. -
Reviewer
Keith Sleight
Location
Hamilton, Selby
Date
05/12/2019
Comments:
Was constantly kept up to date with progress. Router arrived well in time and worked straight from the box -
Reviewer
john
Location
ulverston
Date
05/12/2019
Comments:
OK overall. broadband a bit slow but the whole area is a bit hit and miss. Price good. -
Reviewer
Pete
Location
Bristol
Date
04/12/2019
Comments:
The worst Internet provider I have ever had. Constanly unreliable service, slow Internet speeds (currently 2Mb for a fibre boradband is a freaking joke). Every time I call them it's all fine on their end. Have tried 3 routers already (as they always blame it on my router) and I keep having problems. Since I joined, in 2 years the price has gone up by £10 while the quality of service keeps decresing. AVOID, AVOID, AVOID -
Reviewer
Jennie Strange
Location
Mansfield
Date
02/12/2019
Comments:
Only ever had one problem and that was on set up and was easily resolved.
Comments: