BT Home Broadband Reviews

Absolutely awful!!!! Don't go there...,poor customer service...
Stick with sky or virgin, even talk talk beats BT

Absolutely awful, poor customer service!! Wished I'd never changed service provider. Will be cancelling and going back to sky!!

PLEASE DONT Ever use bt or move to bt their fiber broadband is the worst ever broadband I had in my life speed is awful and it doesn't connect called customer support they sent me an engineer charged me £250 problem is still the same use any providers but not BT Thanks

PLEASE NOTE: Do not change your service to BT; they have provided the worst service I have received in 40 years of being a home owner.

The transfer from Sky to BT took much longer to achieve and was not conducted on the promised dates. My house was left with no landline for over a week; at that time I was working away from home and this caused stress and upset to my family and me.

BT have now increased their prices and I have missed the cut off date to cancel my contract and move back to Sky. This has resulted in a cancellation fee of £181.71.

Please choose another provider.

BT must rate as the most useless company in the U.K. Service - rubbish, customer service - painfull. Eight days to get a simple modem problem resolved with littl or no help from their customer services

Absolute terrible company where most of the staff hang up on you after spending an age getting through.

Will most definately be my last contract with them and will make sure all family members do the same

I have recently tried to move from BT, as we have new providers in the area. Their contract terms are impossible - exit fees are outrageous. Even after they increased their prices and gave us 30 days to exit without penalty they changed the exit period so I would have had to move same day or face over £350 penalties.

The customer service agent didn't care and told me 'we're not the cheapest and we don't price match' - this can only be said by a company who have you cornered or provide a level of service that's exceptional and worth the extra. BT's service isn't all that!

I changed my parental controls a months ago on my iPad without issue. Ive been trying to adjust them but when i click on 'manage extras' the next page is completely blank. After a call to BT and then a call back from the 'parental controls' dept, they cant explain why and say i need to be logged into a PC while on the call to them, i dont have a pc. They didnt have an alternative scenario, i have to get infront of a PC and call them back. Ridiculous.

Had issues since day one, even with placing the order. To receive the gift card included in the offer I had to call every day for 4 months.
Decided to cancel because they decide to increase the price for the second time in a year. BT tried to convince me to stay offering me to pay more (???).
A week before the end of the contract the quality of the line dropped drastically.

I'd like to place on record that BT are useless. Moved house recently and decided to stick with BT. They cancelled services at old house 3 days too early. Taken nearly 2 weeks to activate BT services at new house. In the meanwhile they sent two BT smarthubs to new house. On activation day line wasn't activated. Phone BT call centre in India to report issue. On hold for half an hour and got transferred to another department and then cut off. Phoned again in the morning to report fault and they booked an openreach engineer to come this morning. Openreach engineer called me to ask where am I and I said at home. Found out that they've sent the engineer to the old house! Can't reschedule for today so cancelled BT altogether. Luckily Virgin provide in my area so going with them. Stay away from BT if you want to avoid frustration, poor customer service and belligerent attitudes.

Absolute waste of time and money. I have been charged for a service I did not receive and find it impossible to get through to anybody who knows what they are doing. AVOID BT AT ALL COSTS

I have been monitoring my broadband speed daily and am constantly. Receiving only 1.22 Mbps most evenings. Despite paying for a 76Mbps service. Why are we the customer having to put up with this the so called providers are taking our money and not delivering, THIS IS NOT ACCEPTABLE.

Trying to switch CON. Once you have contacted your new provider, details are sent from that new provider to BT, but BT send you letters, texts and emails to say you have not cancelled all services and you will continue to be charged by BT for the services. Yet you know you have ordered all new services. So you call BT, they then try to sale you a new deal. You also are supposedly unable to cancel the services yourself over the phone, and they tell you your new provider is the only one that can do that. And so on in a loop of never knowing why BT are not getting the full cancellation from the new provider.
Dishonest conduct, using the prospect of charges to make you call, then to talk you into continuing to buy their services, and you were never actually able to make a diference from the call anyway.
Shame on you BT, trying to steal money whilst hiding behind your contracts of small print somewhere.

Do not use BT. I am now with V*** pay less and get brilliant broadband. Bt never worked. Every time I complained they persuaded me I just wasn't paying for enough. Despite having assured me it would cover all my identified needs at the point of agreement. So I went up several times. I have been with them for 5 miserable years. Intermittent internet, never ever enough bandwidth, I could never watch Netfix or Amazon long enough to catch a whole film or episode. They charged through the nose, huge charges for something or other- my bill was always a lot higher than agreed- for overuse charges. I only sometimes had the chance to ak what was going on as it would always take hours. Finally I switched and NOW THEY TELL ME I HAVE TO PAY £31 CANCELLATION FEE even though this is not a new contract. Keep well away.

Had their full BT system in for 2 weeks and still unable to watch ALL the channels, even after TWO engineers have been out.
The latest engineer told me my plug filters had not been cynked in.
Now their engineer department are telling me I have to go buy a booster plug.
DO NOT USE BT!

Absolutely terrible !! staff are so rude. Hung up on me when they took out over 100 pound of my bank without a reason!

Rude, terrible customer service. I took contact of phone line and Internet back in April 2016 and today I call them that i am moving house and my contract is expiring on 11th April so I don't want to renew another 12 months contract and when I move to new house I will decide at that time about the service provider. They told me that I need to pay £31.00 to shut down the broadband, at the time of contract nothing was mention to me that there will be £31.00 charge at the end of contract to shut down the contact. They told me that it is in the terms and conditions, they should tell every customer that this is the charge you need to pay at the end of contract. I will never ever use BT services in future and will not recommend to any family and friends.

The wifi is terrible, it's so slow and goes off every 10 minutes. To be honest wouldn't recommend BT wifi or broadband as it's rubbish

Up to 4 Jan 2107, Broadband Download speed for my cluster of neighbours was dropped to below 0.512 Mbps, which does not qualify as Broadband anyway. It has been between 0.32 and 0.47 Mbps since. I have had an OFCOM monitoring box (SamKnows)on my BBHub since September 2016. BT want user to use their BT-controlled 'Wholesale' tester, which I do not advise as they control it. Use an independent speed check and keep screenshot records. The only device attached to my BT Hub is the OFCOM/SamKnows box: this is important as they try to dismiss their inadequate service delivery as too many WiFi devices attached to the Hub. Help/Support staff seem to have very poor technical knowledge, just try to convince you that it is all your fault and are reluctant to send out an engineer. Use their CHAT means to make a complaint as this keeps a transcript of your Dialogue. Ensure that you use the Word Complaint, not Problem, if they are dropping your service speed.

£40 a month for top speed of 0.2 m think I'll go back to sending letters as Royal mail is quicker than my broadband.