BT Home Broadband Reviews

I've been with BT for years but have only recently taken over paying the bill. I got a fairly decent deal last year and the service was reliable to after some too-ing and fro-ing between them and Virgin, I decided to stay put as I rely heavily in the internet to work from home and I didn't want my internet to be restricted.

So they offered my an ok deal for Infinity 1 - more than I had but as I couldn't previously watch films on normal broadband, thought it might be worth the upgrade. So.... the internet is Worse, Cuts out or just drops off at least once a week. Wifi sometimes default to the free public BT-Fon internet as that signal is actually Stronger. Complained once and the guy said he would reset/clear something or other and it got a little better, but now I do a speed check once every few weeks and its nothing like I was promised.

To top it all off I have noticed on my bill that they are taking £60 a month from my account instead of the £30 on my contract. And to reduce that £30 even more I paid £205 line rental upfront. So not only did they take the upfront line rental - which meant I should only be paying about £13.50 a month now they are taking £60 a month. That's a monthly overcharge of £45. They are taking more money than I have authorised and are also double charging me. I feel robbed and definitely wont trust BT again. BEWARE!

The broadband is so slow it can take hours to download anything as at times it looses its connection.
It looses connection on speed tests. Im living on a new housing development and yet most of it cannot even get a decent broadband speed, it seems that BT do not care about their customers, they seem more interested in how much profit they can make.

I have been with BT for about 6 months now what a big mistake I made this must be the worst telecoms company in the world trying to get through to somebody if you have a problem is virtually impossible if you do get through you can not understand what they are saying because they are in some village in India or they sound so faint you might think they are on the moon my home hub 4 connects to my Chromecast but my tablet and smartphone will not connect to home hub 4 this hub 4 is just junk and only fit for the bin as for BT they should be prosecuted again for taking customers money under false pretences

Only company I know of that believes it is accepfable to tell you that you won't be charged a call out fee on 3 separate occasions, and then charge it to your bill anway and take it fom your account without your authority. Staff who lie and are apparently trained not to listen to reason and who have not an ounce of client centricity in their bones. A shambolic organisation that it's Chairman and CEO should be ashamed of (but who I suspect are more interested in their over inflated financial incentives than any of their customer experiences). Avoid at all costs unless you want a coronary trying to get back your hard earned cash that they have taken from your account without authority.

Worst ever been with talk talk, and sky a lot better, then BT keep losing signal, worst customer service ever was off for 3 days and received £2.95 compensation, and you get nowhere with their customer services like talking to a brick wall, and also but prices up after 3 months, which I don't think should be allow whilst in contact, AVOID

Rubish...

I have been with bt for years but very dissapointed the way i was treated. Very poor customer service with rude unhelpfull advisors. Switched to another operator now. Very dissapointing bt!!

Diabolical customer service!Avoid by all accounts! Ordered broadband online. 2 weeks later no confirmation. Spent hours trying to sort out the mess. Spoke to very call centre BT employ in India who are all totally clueless. Found out today order was cancelled by someone in India.Stay with Sky who can sort out problems in minutes not days. BT Close your call centres in India down they simply do not work. Train all your staff properly and sufficiently.

never purchase bt because you never get the speeds you pay for. I pay for 70 down which is the best package. If im lucky I will only get 5 down which is shocking

Shittest fucking wifi I've ever experienced in my whole life it cuts out at least 10 times a day and the customer service is literally the most useless thing I've ever encountered. DO NOT GO WITH BT!!!!!

I have an absolutly abysmal broadband speed of around 0.4 to 0.7 mb, and often even less. I often stare at a blank screen that wont even load up a page.I am paying good money for a rubbish service to BT, who could not care less. I have complained about this without any improvements whatsoever.

Avoid BT like the plague,worst customer service i have come accross in almost 50 years,rubbish product,rubbish company,don't touch with a bargepole.

BT signed me up for 55 MBPS. and charged me for that rate, in fact I Only Achieve 18MBPS download and 2.3 mbps upload.
So basically being charged for speed I am Not getting. But BT come up with excuses I am to far away from the exchange. Though they never told me that when I signed UP.

Stay away!! I can't overstate how terrible this company is.
Huge lead times on getting setup.
Random increases in monthly costs.
Shocking customer service (once you finally get through to someone)
And as for trying to leave... book out a week of your life to speak with the entire callcentre.

Where do I start:
Customer service? What customer service, the advisors don't seem to care about my issue I must of called 8 times in a week each time they put me on hold, test my phone line and say my phone line is fine EVIDENTLY it is not as the router flashes orange in would seem 24/7. Got an engineer to come out they fixed it then it just crashed again and same problems started. They then sent me a new router and the same issues continued.
It is of utmost certainty that you mustn't choose BT and instead choose Sky or Virgin as they provide a far superior broadband to the rubbish I am currently receiving.

Thank you BT for absolutely nothing.

I never review companies but have made an exception for BT after a 5 week long battle and 36 phonecards I manged to achieve an Internet connection for 10 days before they tried to charge me £118 for my trouble!! I attempted to leave them and was told I would have to pay £200!!! Then they disconnected me for refusing to pay a bill so high for 10 days service. I rang and argued it and had an extension agreed to April to allow time to contest such a high bill. Just come home and found out they have disconnected me again. They refuse to put you through to a manager. They've promise to escalate my case to a special team then I end up back in the loop of customer services who have no authority to help!!!! Never had such terrible service. AVOID AT ALL COSTS!!! I've taken to the time to review so no other poor person has to suffer such an inadequate rubbish service!!!!!

WORST COMPANY IN EXISTENCE - DON'T WASTE YOUR TIME. Can't communicate or deal with custom efficiently, takes forever to get through for a service that is shoddy at the best of times for mega expense DISGUSTED

I have had BT for over a year now and i have continuously had problems with internet speeds. Your internet is possibly the worst i have ever experienced. I Find it unacceptable that i am living in London (one of the technologically advanced cities in the world) and i have the same internet speeds as children in Africa. I find it ridiculous that i am paying over 60 pounds a month as a student and i am unable to load a 7 second Facebook video. Your service is probably one of the worst i have ever seen and i recommend people looking for internet providers to seriously consider not paying for your horrible service. Btw I recommend you to provide the option of 0 stars on your ratings above.


Kind regards,
Kevin

There are few words in english that would sufficiently capture the incompetence of BT customer and technical service.

I ordered broadband a month ago. That it hasn't arrived obviously is not news. But the reasons customer service have given could not be made up. From bandwidth to red light to mismatch between BT and service team to previous user (new build!). It wouldn't have surprised me to hear that a snake was found in the neighbourhood and so no broadband.

So was told to expect a call (before 9pm!!) today that would solve all problems. I've been sat at home since. I called at 8am, 2pm and a few minutes to 9pm. No call. In fact the night team finally suggested to wait for that call 5 days hence!! I have never been so frustrated.

Why would there be such universal opprobrium against a service? And why is that service still in business? BT has a monopoly of the market and this MUST STOP.

I have had BT service for over three years and have been tirelessly disappointed!
Only recently did I finally get broadband service which has allowed me to view movies and online videos at a decent rate. However, my internet WITHOUT FAIL turns off and on 2-3 times daily. It's extremely inconvenient as it disconnects me from my work and family.
BT is the only available service in my area, naturally, or I would certainly be choosing another provider. For what I pay each month, I expect more reliable service!