BT Home Broadband Reviews

Bt have the worst customer service I have ever seen or heard have, the WiFi is so poor we have to use our mobile data

I'm looking at all these reviews and can't believe it...you would think no one is happy with BT!...well I am! I know they are not the cheapest, and you can always see a cheaper deal somewhere, but sometimes the devil you know is the best options. Other than a lower speed [30mg]than expected, I am more than happy with my broadband/phone service. If the day ever comes when I am not, I will look around but not use the reviews on this site for reference as they are not a reflection of the true situation with any provider.

Months of problems with low speed. Get different advise each time I ring. Did stumble across a BT forum and the teckie guys were helpful but service has dipped again. Frustrating

Tried to order broadband & phone on 2nd March with delivery/engineers vist booked for 19th. Broadband cancelled by BT with no explanation. Re-ordered with phone & BB to be installed 23rd March. BB cancelled again. Reordered for 3rd April. Exixting phone & BB disconnected on 23rd March. BB still scheduled for 3rd April, no phone until 5th April.
Totally cheesed off - no info about what, or why it's all gone wrong. Staff seem to be trying to sort it out but BT/Openreach couldn't organise one in a brewery.

Horrible service, taking ages to install broadband. Failed installation, cancelled order three times, previous broadband disconnected now without broadband at all. Always try to blame others. Keep on promising someone gonna call you back but nothing. What a waste of time will be cancelling my order ang going back to Sky!

4th complaint in 3 months
Now broadband off been told may be 2 days
Hopeless
Useless service
Will be going back to sky

Never had any problems with our BT broadband. Reliable, very quick and unlimited downloads. Cost was a bit higher than elsewhere but worth it in my opinion.

Absolutely terrible customer service. Was overcharged on a bill and was promised a refund - this wasn't processed so rang again and was told this would be reflected in following bill - it wasn't and in the end I had to chase up 3 times. Now waiting to see if refund comes through. Won't be staying when contract ends.

I switched my internet provider from Sky to BT two months ago and I have nothing but problems with the reliability of the connection and the service I receive. The internet connection drops out and I get very low speeds to the point where I cannot open a web page! In the 6 years with Sky I never had any problems with connection or any cause to call customer services.
Every time I contact BT they test the line and find no fault, they say the line is not dropping and fob me off with the same old things to try, on the last call I was told BT they will only guarantee a wired connection and told me to hard wire all of my devices or to look to change my provider. When I asked to leave my contract due to the issues I was told I would be charged. I am now trapped in a contract that does not deliver the service I need consistently.
BT customer service is very poor and they do not care about their customers and are only interested in fleecing them for the money. I do not write review normally but I felt compelled to write at my disgust at the way this company treats its customers.
Do not use BT for internet, if you have problems you will be on your own

Most expensive internet provider in the country with 42.99 for brodband and line rental and stupidly expensive call charges.

I am BT customer for a number of years. My problem with the service is:
1-The service not reliable and can stop working for no reason. You spend time (hours) with BT support and the service come back and the question when will stop next time. It will not disappoint you until you see the Hub flashing.
2-Calling BT is old from the book customer (NO) care. Your call is important to us kind of. We are very busy and your call is important to us. The same story every time.
3-As a closed my bank account where the Direct Debit goes from the service get restricted and when I realised that (and it is my fault), I immediately paid by card and set up direct debit. I have been told the service will be back within four hours. But guess what. seven hours and the service not back. Then typical BT the time frame changed to 24 hours.
At the end I started looking around and I am moving away from BT. No need for the hassle of unreliable service where you can have a much reliable service from another provider and for less money.

They are just about making money and increasing charges. They continually increase the cost and tell you they can’t reduce it, yet they offer new customers cheap deals. They make it difficult to exit their contract and if you change anything your 18 month contract automatically renews. This industry needs regulating it is disgraceful how they operate. These are meant to be industry leaders.

I have just had to cancel a new package with another provider because BT made it too uncomfortable for me to cancel my existing one which has been giving me ongoing problems. Basically the people i spoke to found it neccesary to CROSS EXAMINE me about why i am cancelling and asked questions about my new package with no regard to how this made me feel resulting in me having an ANXIETY ATTACK. For now i am stuck with BT as my broadband provider until i at least have taken advice on how to deal with this upset in a stress free way

Shocking service, took five weeks to install broadband. Failed installation 4 times, cancelled same day twice, always try to blame others. Management unempowered to resolve customer issues of their making. Regret using.

A total waste of time,complete rip off. Far to expensive ,soon as connected price goes up. Have changed to talktalk all good half the price with free 24/7 phone calls. B t cant even get my address correct I stopped final dd payment been sending final bill to the wrong address insisting I used to live there, want to charge me £7.50 laye payment fee for their mistake. Been getting phone calls from aragant women who insist bill must be paid now, give us card no, no way baby. B t is one of if not the worst company I have ever dealt with. May they go bust soon.Do not deal with them.

BT provides the worst service I ever received in this world. They left me with nearly no broadband for 3 month sending me engineers that decided that there was an internal fault in my wiring. Everybody knows that they are responsible to deliver a signal to the first junction box in the house and everybody knows that with all other wiring disconnected it should work. Not with BT after numerous calls, chats, letters, they only found that they want to charge me for their engineers visits. I closed direct debit for them after three months with no internet but horrifying bills. I went to another provider and from the next day onwards I had a superb signal and no worries except BT chasing me now to pay their unjustified bills.
I don’t trust them nor their works they just try to justified their engineers visits with lies for stupid people that don’t understand electrical problems. Their disadvantage is that I used to be an electrician and do understand all their lies.

If I could give this company 0 stars I would.
The treatment of my family has been absolutely diabolical. They have admitted time and time again that they missold policies to my elderly parents and yet months on, despite my efforts nothing has been resolved. My family live in a remote area and without landline communications, they are completely without any form of phone or internet. This is very distressing for elderly people as well as constant harassment from different departments of BT demanding bill payment, despite the complete admittance of fault from BT. As a medical professional, if this was a small company, this would be considered a safeguarding issue, exploiting elderly people. I am absolutely appalled. If only my family lived in an area where they could get Virgin service. If you can be with an alternative company to provide your communications then I urge you to do so. This is a large corporation taking advantage of the public. I would like to know how many other people have been missold tariffs and are in a similar situation.

awful dont buy , talk talk is probably better.
SCAM - DONT INVEST .

lies
its all bloody lies. hands down worst internet out there , talk talk is probably better.
dont buy
pure shit.

Was with Virgin left for BT, BIG mistake, wrong TV box sent, got that sorted, then the major problems started, tv and broadband constantly dropping when phone rings, all efforts to fix blamed on my side so I will need to pay for an engineer. Read reviews of other peoples problem with BT and found that my problem was common. Phoned BT and on chat lines so many times.