BT Home Broadband Reviews

I tried for the last 2 days to place a fibre broadband talking to the sales team over the phone as well as doing it online. On all my attempts I was told either that it isn't available in my area or BT has a system issue with checking. Today I see that they have put the prices up. When again I did online chat as well as talking on the phone after going being passed to 4 BT customer team members eventually I went to BT assist team and then told that I could have the fibre but need to pay the increased new price.Eventhough I have evidence to support (chat emails) that it was their system and online form issue stopped me from having it at lower price, the BT team wasn't interested listen and was more or less telling that it was my fault. My experience with BT on this occasion was terrible I won't recommend them for anyone.

Woul not come back to BT if you paid me. Shocking in every aspect. They don't even understand their own bills and make charges up as they go along. Avoid if you can!

Having recently upgraded to BTinfinity, the guest wifi service is terrible. Only when you set up the guest wifi will you see it is branded BT, NOT your company. But using it is awful, even if you want to only use email, users must open a web page of BT advertising before getting a connection.

ALSO, I had a technical problem, but BT would not help because we did not have the account number. AND we could not get the account number until BT generated and sent the first bill.

How stupid could they be?????

absolutely disgusting customer service, taking over a month to speak to appropriate people within organisation due to poor service in the first place. Get the feeling they are taking customers for granted!

I had BT for a month,I received first bill with EXTRA charges £190 only god knows what for, straight cancelled what cost me £500, avoid BT seriously

I'm currently with talktalk at 76mbs. I decided to switch to BT but the online service would only offer me slow internet. I was called by a customer representative who asked to perform a credit check before anything else. I know that my credit is fine, but following the check all they could offer me was the slow service - apparently the 76mbs is not available in my area - even though this is what talktalk provide! The CSR told me they may be able to upgrade me once i had switched. So my credit has been pinged for no apparent reason. BT just seem so backwards.

Paid for Fibre broadband and still slow and patchy - very frustrating service

Without a doubt the worst service I have ever been provided. Internet speed is so slow I actually leave the house if I need to do work, consistently drops. When trying to contact them you get put through to people reading a script having no clue what to do and nothing gets resolved. Appalling utterly appalling...leaving them and going back to Virgin.

DO NOT, I REPEAT DO NOT GET BT BROADBAND INTERNET. OMG WHAT AN ABSOLUTE SHAMBLES. MINE DISCONNECTED 5 TIMES A DAY. SLOWER THAN A TURTLE, SHOCKING CUSTOMER SERVICE. SERIOUSLY SHAMBLES OF AN INTERNET PROVIDER SO DO NOT GET BT BROADBAND

Absolutely shocking, bad customer service and make it so you don’t get your package on the right day and to top it all off they make it so your internet is terrible in the day and say you bought 8mbps your would get about 500kbps DO NOT BUY

Shocking service. Customer service is only helpful for textbook problems. Still awaiting my gift card, which is what enticed me as oppose to going to another provider! Will be cancelling the whole families packages as they end their contacts. Clearly don’t value there customers at all. Moved my partner to virgin and was sent the equipment and I set it up within 3 days of ordering! And best bit is it is half the price for twice the speed!!!

I do not understand, how people can give such negative opinions about BT. After a several years horror with TalkTalk, switched to BT, and what? Everything works fine and smooth. Expected arround 26-30 Mbs down, got 51 constant speed as promised for BT Infinity 52! It is now 20 days from switch date. So, I adviced my son in law to switch as well! He did it and what??? ...happy, speed as promised 51 on every test. Before switch I've got 10 to 16 from promised 76 Mbs. Disconnections twice a day, nightmare!!!TalkTalk always said and had an excuse, that this must have been a line problem, or router fault. Liars!!! This was a total waste of money and time with previous broadband provider, just excuses and apologies, never got a concrete advise! Call centre - rubbish, you are talking with Delhi. Chat rubbish, always problem to connect! At BT, you can do most things via www. They inform you via email, about every single issue. I do not gloryfy BT, but it is much better option, than TalkTalk and to be honest, other broadband providers, as I had to do with some of them earlier.

Without a doubt the worst service I've ever had. Constant drop outs, and speed below 1mb/s. I've been complaining for over a year about the connection quality and still nothing has been done. Call center staff give you a different excuse depending on the day, engineers have not turned up to 5 appointments. I wouldn't use BT services if they were free.

WHAT AN APPALLING COMPANY!!

Their service is atrocious. When they started BT Sport they promised it would be free for customers so we signed up only for them to start charging us. when you call up to chat to them you get a rude someone who talks down to you and refuses to even listen to you just reading from a script.

The broadband cut out ALL the time

Third party engineers they sent out to fix problems would tell us how Mickey Mouse the wiring is and how we get any broadband service is a miracle

AND yet they feel they have the right to shout at us - the customer, surely the ones that keep them in business???

Please can we do something about these awful companies that take all our money for the worst service ever!!!

I will not use BT which means I cannot have BT sport. Thank god Channel 5 have stepped to cover the MotoGP

5 Routers Later Connection Still Drops

After contacting BT 6 times and 5 Hub5's later enough is enough. The router resets itself many times a day and all BT do is send another router. Clearly it's not the router and after some investigation it appears the BT network is overloaded. According to a professional BT wire everybody onto the same ring and that can not handle the bandwidth of everybody at peak times.

I contacted them a few weeks ago and they said they would monitor the connection. 8 router resets later over 4 days they claimed it had not dropped in the 4 days they was monitoring. Clearly they can't admit to the real issue.

They also told us that in their T&C's it states that the connection can drop up to 5 times a day so tough luck. I signed up for 2 year contract a year ago and I'm regretting it massively.

Any gamers or people that need a solid connection for personal use I cant warn you enough. DON'T GET BT.

Rang bt to request name change was informed or cas kr be changed due to having a credit check in that name. I can change my name with passport office mortgage and bank among many other credit accounts I hold. BT need to be more sympathetic and understanding and respect and individuals wish. Imagine shocking circumstances had occurred to that person and they cannot bear to see that name shame on your outdated and harsh service

It possibly the worst internet provider I've been with. Please save your money time and well being and choose someone else.

They keep putting the price up without telling me, what a shower of crooks.

Bt broadband from BT does not do what it says it will i was offered up to 32mg speed and yet i have never got over 25mg
almost every weekend i get up to 8mg yet i still pay the price for up to 32mg i then get emails asking me to take the higher broadband higher price and supposedly higher speeds yet BT's own engineers state i could never get over 32mg with the line i have now but still they push me into getting the higher broadband just so i have to pay more for the same as i get now something should be done about Bt and there practises

Signing up to the contract in the first place was easy, at the time only ADSL was abailable, at 20 MBps. I knew I couldn't get better than this at the time, but BT still tried to push a speedier and more expensive package on me. This package worked fine, but once the contract expired, and, I suspect as fibre became available, I recorded speeds of as low as 2 MBps. As we were out of contract, I'm now paying £47 per month for this. Tried to upgrade to fibre through BT, only to find that fibre is available for £29 per month to new customers but £53 per month to me!!!!
At the time of the contract, they of course sent me a home hub, I hate these, they portion off a chunk of your signal to broadcast as a BT Openzone, and aren't very good. I have my own wifi box and broadcast easily across the house.
If I test my broadband speed on BT, they don't tell you what the speed is, just that its 'OK'. Funny that, when I know it is a very low speed.Then if you follow the prompts, they reccomend moving your box to the middle of the house. Guess what BT, it IS in the middle of the house.
So I have switched to Vodaphone fibre for considerably less money. Not switched on yet, but feels as though BT have been robbing me blind to be honest!!!!