BT Home Broadband Reviews

Perfect broadband for the entire 24 months of our contract, not one issue or reason to contact customer service.

After shopping about, I decided to go with BT for a number of reasons. One being customer service. I have never felt such a weight of stress being lifted off of my shoulders! Recently had a house fire. My TV box got ruined, my Alexa house phone. After looking about for replacements and seeing it costing in the region of over £100+ I scoured the internet and decided to give BT customer service a phone. They, by no hassle at all, replaced all of my equipment! delivery to my new address, and at no stress at all. Definitely a five stars for customers. Especially in this living crisis I cannot thank them enough. Saved me money and took the stress off my shoulders.
BT have great service recommend to anyone looking for home connections.

Terrible service, constant fault issues. Advisor didn’t inform me of new 18 month contact when offering me a new deal. Over priced from other providers by £40pm. I would never use them again !

I ordered bt broad band on June 11th, waited till July 8th for the router to arrive to find that it wasn’t working and I had no internet. Since then I have complained several times and they’ve given different excuses (major signal outage lasting 3 weeks, faulty port etc). If true then it’s a combination of these issues but every time they’ve “sent” an engineer out he hasn’t even come. Now it is August…a day after the 3rd date they said this would be fixed by and my internet still isn’t working. They’ve arranged for an engineer to come on the 19th in another 11 days! I have no faith the engineer will come and I will be in the same position.
I am disabled and need the internet to work from home but I am unable to and the customer service done seem to care one bit. They’re also demanding I keep paying or they’ll shut the line off! I’ve never had working internet from them!
Avoid!!

Past three days,had to renew my mobile as it didn't accept Bt's Norton anti virus, then my Hub4 was no longer secure so opted for Smart Hub 2. BOTH items have increased my monthly payments from £20.60 to £40+ Unable to get on Internet using lap top, can't read my Bt Email, nor can I get them onto my new Samsung A13. Tried phoning 150 for the umpteenth time, no joy as 60 minute wait in queue! Am so angry with them, feel like moving to another company! Been with Bt for nearly thirty years. Please advise, thank you.

A HORRIBLE EXCUSE OF A COMPANY! NEVER NEVER EVER USE THIS SHOWER OF GANSTERS! USE SKY BROADBAND OR ANYONE ELSE INSTEAD, CUSTOMER SERVICES RIPPED OFF MY MOTHER AND GOD KNOWS WHO ELSE!

Since being with BT I have had problems with my Wi-Fi dropping in and out.
After 1/2 hour on the phone today the only solution I was offered was renew my contract for a future 2 years on a higher price !!
Looks like I will be going back to talk talk for 1/2 the price and for 12 years never had a problem with the Wi-Fi

Every time I upgrade my package I finish up costing more than I expected. I phoned to sort out my mobile as my contract expired and I realised I was being charged same rate for I had payed off my mobile phone came off call with new package then realised I hadn’t got package for the phone personally I felt I was conned mobile keeps shutting calls down if I go into rear of my propertychange from Wi-Fi to by mobile as fibre put hub further away and mobile signal is bad at rear now calls on house phone are extortion in my opinion and I keep loosing calls
Have to dial again. House phone doesn’t work if power cuts that’s progress fibre is a step back as far as I’m concerned will get a cheaper provider next time. Been with them for 40+years
After con trick no more this is my personal thoughts

I have previously had sky and Virgin broadband at old addresses, I have found Virgin to be the best by far in terms of speed and reliability however I in my new house there is only the option for BT this is by far the worst internet experience I have ever had and their router is pathetic, it doesn't even have basic QOS so if anything does an update then its stuttering speeds and horrendous dropouts watching films or playing games.

First time buyer, first broadband supplier, new build. Customer left feeling like a joke.
I joined under the sales pitch that I'd be upgraded to fibre once it is connected to the property, it the meantime I'll have a non fibre package.
In short, there was no fibre upgrade. Uploading 30second social media post bought YouTube on my TV to a standstill. Couldn't watch Netflix without several loading screens. Several webchats talking about low speeds resulted in nothing. They were always seeing their convenient "speed promise" margins, while I was waiting 5 minutes for a video to load.
When I was leaving I called up to talk about terminiation fees, they said they could up upgraded to 2 - 3times the speed for no extra monthly since the beginning.

I would recommend to everyone to stay clear of the broadband.
Cheaper per mb/s alternatives out there.

My broadband went down for 23 days by say that after 48 hours they will give you £8.40 per day till it is fixed and if they give you a date you get another £530 per day well that ok they told me about 13 dates and it never came on then when it finally came on I phone them about my compensation and this is what they told me I would get nothing because it was more than 30 homes that lost broadband and they call it a total outages I have looked all over the internet and can not find anything about no payment if it’s a total outage what a joke do not go with by I had a a friend that was with sky they give home £200 and a upgrade bt are con men stay away from BT not good at anything

I have a new Broadband contract but couldn’t access my emails. Spoke to Stacey who had lots and lots of patience as I’m not very familiar with computers and eventually sorted it for me. Stacey is amazing very calm and kind and a great asset to BT She is definitely 5*

BT have a scheme for disabled users promising to return any money you pay due to being in contract. BEWARE it is credited to your account so could take you a year or even two to get your money returned. Companies recommending this scheme EE in my case should ensure customers are aware of this. I complained I will now pay my own bill send it to BT and hopefully get my money returned. Not everyone has the money to enable them to do this. The idea of me changing was to save money not wait more than a year to get what I’ve paid returned. Not good enough at all.

Awful Internet some nights you wont even have 1mb utterly useless infact i had better internet in the 90s genuinely about 10x faster than this crap they call internet do you self a favor and get virgin avoid at all costs its a horrid horrid horrid experience

ive been with this lot for just over a year and have had the worst experience ever. it took them months to sort my broadband out and i mean months and had at least 10 workmen in my home trying to sort my problems out. I was phoning every day for weeks without any joy, really frustrating so they offered to cancel my contract free of charge (wish i had). they finely sorted it and put me on the best rate well apparently £26.99 which i was pay from the start. After about 3 month i noticed it had gone upto £32.00 and before i knew it £38.99 without telling me. I phoned them and they said I'm in a 2 year contract and would have to pay to come out, its an absolute rip off. They now advertise on tv £26.99, be very carful, can't wait to move to a decent honest company, worst experience ever, you have been warned

Unfortunately, I havent a great experience with BT, along of my 10 years with the company I faced many Broadband issues, calling customer services and trying to reach an outcome for my issues. Recently I have as for a good deal trying to renew my contract with the company, however, the customer service didn't even consider 10 years I have been with the company and said they couldn't cover any other offer comparing prices with other broadband suppliers, very disappointed, unhappy, I feel that all that the company doesn't care about the clients it's all about profit. Sadly this company will lose more customers I don't recommend this company to anyone it is problems with the service also the company is not customer-oriented.

I’ve had fibre for just over 18 months now. Started off well and was getting a good signal all around the house. Since the start of the year the signal is non existent and router reboots itself at least twice a day without fail. Paying over £45 a month for this service with a phone line is expensive for what it is. BT don’t want to know, they just try and sell you a more expensive expensive service, not sure they understand their current service doesn’t work so why would you pay more for another poor service. Have now cancelled my contract and gone to Virgin 1GB for £10 cheaper a month. Virgin also gave me £100 joining credit. Don’t waste your time with BT as it’s a tin pot service for a gold platted price.

If I could give BT minus 10 , I would. I ditched them 20 years ago after moving house and had terrible trouble with them even then, poor service , poor reception etc. Since then, I met a new partner last year who had BT and was horrified that he could hardly get any reception. We complained, after 2 months of me shouting at BT , they finally fixed the problem for it to go wrong again 5 months later . They have ignored our complaint and after receiving a letter saying as their package was changing, we could leave. So we changed to Sky with supposedly 6 mths of BT left . Since then they have literally gas lighted and bullied us with conflicting emails and letters forcing us to pay £107 to leave despite earlier no charge info previously and are subtly threatening legal action. My partner is so stressed , he is paying but I will be contacting the Ombudsman about this . They are the most unethical company I have ever dealt with . Please do NOT sign with them, there are cheaper and better options out there

I am appaled at BT and it's behaviour towards customers. I had returned my equipment which they confirmed receipt but the still insist on a charge of £30 for a dish that they claim that they sent me 5 years ago. Also after leaving, they took another direct debit which put my account in credit. I have been bannging my head agaist a wall with their useless customer service to return the money but they promise next week and next week and next week. An absolute disgrace.

I became a BT customer as recommended by EE last year.
I joined last year around mid December.
Service has been ok till 8th June when there was a loss of service.
I texted & had a SMS reply that broadband services were affected in my area & will resume on 9th June. I was ok with that. But no further communication came at end of 9th June so I texted & reply came that services will not resume until 14th June.
Both me & my wife work from home. No internet means no work, no WiFi for children, no CCTV, no Netflix, no Disney.
I can't tether data connection from my phone to laptop.
Contacted BT after 25min wait in queue only to find customer rep was no use at all. I explained I have to travel 2 miles to parents house to use their Virgin WiFi. She offered me £40 compensation which was poor. My children have used most of data allowance in 2 days than they would in 1 month. BT only look at profits and not customer care.
I asked for termination of contract they said only on grounds of 30days poor quality broadband. But the service is crap.