BT Home Broadband Reviews

Shocking customer service!
I took time off work to meet an engineer at the house. He never showed, no explanation was given.
Absolutely terrible phone customer service! Took over 6 months to install a line also. Do not sign up with BT!

Shocking company
Shocking service
Shocking broadband
Do not touch this company
They don’t have a clue what they are doing

It’s an absolute joke. I’ve been a customer for a year now and I have not had good experience at all. There’s always problems and every time I call they don’t help. I would never recommend BT to anyone. I am owed compensation and 2 times I was lied to, as they said it’s been processed, this was in June and now we’re nearly in October. Still nothing! I’m calling and nobody’s helping. I’ve been put on hold for over an hour I have proof. They’ve raised tickets to get a manager to call me back again nothing. I am taking time out to call again and again. Nobody’s helping at all

This is the worst internet provider by far, the internet is beyond slow if it does ever work the ping is through the roof, I can't play any online games and they don't care at all, they offered to let me leave without paying the end of the contract as if they were doing me a favour but then the call never came when I called back up, the complaint had been resolved apparently and I'd have to start again, I should be compensated for the whole time I was in this pathetic contract, if I didn't pay, I am sure BT would very quickly cut me off.

Shocked and disappointed with the company's approach to its customers. He will do everything to get as much money from you as possible for poor quality service.

BT wholehome Wi-Fi is a scam
Do not buy unless you live in a shed as it dosent work properly unless your pretty much sat on top of the Wi-Fi router

Worst company you could ever deal with don’t use bt for broadband unless you want to wait over a month to fix a fault no customer service you can spend days texting a robot though

So, this is my 2nd BT Review in 3 days. After having been told by BT on Friday that I had been listed as a ‘priority’ and my line would be restored on Monday - nothing, no update, just BT silence. This is now the 3rd occasion we have been told we are a priority since we lost network 11 days ago. So, I am expecting BT to respond to this by saying visit their FB or Twitter link and they will help. I did this Friday about 1700 hrs - at approx 2300 hrs we had got to the stage of some BT geezer asking what colour was my hub showing - he might as well of asked what colour the missus knickers were that day because their is no intent from BT to resolve customer complaints. All I want is my line restored after 11 days of total inactivity. Avoid BT at all costs and don’t get sucked into their private DMs as they have no intent or expertise to resolve simple connectivity issues. There are more professional telecom companies out there

We have been without Wifi and landline due to a line fault out of our control. We live in a major town with good connection quality.

After two months on a temporary hub, BT shut off our temporary plan and despite continuous efforts to engage with their customer team have repeatedly let us down and left us without a hub or means of repairing the issue, despite making every provision to allow them to do so.

We have still been contracted withBT in this time and will be expecting adequate compensation. We have been incredibly displeased with the service offered.

Awful company. Super unhelpful. No care what so ever. Broadband is fine, but I would never pick them again. Trying to leave

Been without BT broadband for over 1 week now. In the interim period, BT had not recorded an engineering report until I contacted them today. Despite My BT app showing ‘issue resolved’ - far from it. Now told engineer will be out on Monday to investigate - total time will have been 10 days. Absolute shoddy service

An absolutely useless company. Properly harassed me via text, email, calls, and voice mail every single day for a week to remind me of our broadband engineer appointment, then the engineer never showed up. No updates, just a waste of time.

Their customer service tries to appear helpful, but in reality they gave us less compensation than what we are owed and sent us a 4G mini hub as a temporary alternative that is comparable to trying to connect to a modem from 1995. Their customer service representatives don't seem to know what products BT has and constantly try to deflect responsibility to Open Reach (who are also impossible to deal with and a subsidiary of BT.)

Their website is the least user-friendly site I've ever encountered, looking like it was built in 1995 (like all of their equipment) and was never updated since. Their app crashes and I can't even log in.

I have asked to launch a complaint multiple times, every time I spoke to their customer service on the phone, and they have deliberately ignored my request. I tried starting a complaint online, but their website only comes up with errors, unsurprisingly. Deliberately blocking complaints is unlawful and I will be escalating this to Ofcom.

In summary, we could all probably get better broadband services in the North Pole.

I wrote yesterday haven't put it up on here been in phone again to 3 days in a row bhad to ring I got a deal from bt for £15 a month course I am on a state benefit it's not worth the money so slow should be aloud to do that to people course they are on benefits. Such bad customer service to never again b

ii went with bt 2 of this month it took 2 weeks to get my line sorted .had no trouble with my old provieder spent 2 hours today on phone told it was sored out . its not spent 2 yesterday. on sunday they cut my broadband of i hadent had my first bill.told it would come in post.it dident going to ring tomower i want to leave not paying no more monny to them how they can get away with it bad cusmer serves. do not use bt

BT… a company nothing short of false promises. If you need wifi and and have it installed make sure you order 2 months in advance.

wırst company they are a kind a robbery…ı just call them cancel my internet cuz ı will do new company they said thats all god after one month they sent bill for still paying … Thats why just dont do anything with bt awful company do vodofone do any other company dont bt

I pay for bt full fibre 900. Since the day it was installed I've had issues with wifi speed, sometimes dropping as low as 6mb when sitting 8 feet line of sight from the router, numerous calls and a number of engineer visits and no improvement. All they say is "guaranteed speed is to the router, connect via ethernet for true speed. Unfortunately my phone, tablet & security cameras etc do not have that facility. Poor customer service and they don't care as long as they get your money.

No broadband for 5 weeks and counting. Significantly effected my household. The wife can’t work from home. The kids have been off school with no internet. Appalling service given from call centre who give you a different story every time. BT won’t let me leave my contract early even though it’s causing huge significance and we need an alternative provider (virgin)

I had been a BT Broadband user up until about 8 years ago and then went over to Vodaphone for a cheaper deal, so when we moved in April I was offered a cracking deal to go back to BT. This I totally regret as I have had nothing but poor internet and customer support and now am in the process of moving to Talk Talk.

SHITTIEST FUCKIGN INTERNET AROUND DONT RECOMMEND WHATSOEVER DONT BUY THIS FUCKING SHIT HIGH PING TURNS OFF IN THE MIDDLE OF THE GAME DONT CONSIDER BUYING IT! YOU HAVE MY WARNING.