BT Home Broadband Reviews

I am 82 years young and have just had the most awful experience with bt upgrade to infinity. They gave me connection dates which never were changed 3 times
Then there technical support team asked all kinds of questions which were over my head my son has spoke to them about asking me to take screws out of sockets and plugging things in I have know idea about I could have been seriously injured if I had taken a 240 mains socket of the wall !!! I have now cancelled my set up and will move to a more competent provider.

When BTMail started, I lost all my email addresses on MacMail, I contacted BT on 3 occasions and spoke to BTIndia.on all 3 occasions it ended up after they had read thru their sheets with failure. I have paid my line rental for the year so would lose this if I try to move to another ISP.
I was told it was a problem for Apple which is rubbish and that I should pay £35 and talk to them. Lately I got Sky TV and although I have Infinity it still takes up to 20 minutes to download a one hour programme if you try to do it at 5pm
I am waiting to see what they do next. Maybe it will be someone in the UK!

The worst idea my mother has ever had !! Bt youview box and broadband dnt work half the time the hub turns of every hour or less the demand players dont work andwe have had a tech person out every month since we got it in ! Every time u phone to get it fixed u cant understand the person over the phone and they are ignorant to you ! Bt is a useless ... that I have told everyone how much problems we have had and that I will never be working with again !!!!!!

When using the broadband the service drops out frequently even when complaining to them. Then the telephone charges include items I have not asked for.

The worst customer service of any provider I have ever used. They are flat out liars and will tell you one thing, and then change their minds. A word of advice for any poor soul stuck with this terrible company, get everything they tell you in writing.

Huge disappointment. Had been convinced by them that not only would the broadband be consistent and speedy but that Infinity would be coming within 3-6 months. Neither has proven true along with no way of getting e-mails from my private domain (which every previous provider managed to do). I should have known better - it is BT after all. Tempted to say more (lots more I could say) but there's little point as no-one will listen, let alone do anything. So - see out the contract and leave BT (again) - this time never to return.

just before moving house I was persuaded by BT to upgrade to INFINITY.Dreadful experience ending in 30 min call when I was passed from person to person including a rude line manager.Despite cancelling an engineer turned up next day for an apt they said they had cancelled. Would have been funny if not so stressful.Never ever sign up to this bunch of clowns!Unbelievable that they then continued to email,text and ring me weeks later about my order for broadband.

Bt is slow expensive not reliable dont get it you will be ripped of I had to pay 365.59p for cancellation fee f that I normally pay about £45.00-£60.00

wasn't too bad while I was with them but trying to cancel has been a nightmare and they even charge £40 to stop your broadband.I cancelled in may and got a letter saying we are sorry you are leaving yet they recon im still with them and they are trying to charge me up to 26th july and ive been on virgin since 16th june

After endless problems with slow or non existent broadband I considered changing, but due to no chance of having fibre optic in our area in my lifetime I had to sign up with BT again, the only plus side is that I am now only paying half of what it was last year.
The problem is simple but BT will not admit to it, the infrastructure for telephone and broadband in the UK is really old and will cost a fortune to upgrade.
Most homes in the UK had a telephone in the 60s and the same cables and junction boxes are still there.
All emerging country's are on fibre optic as it was the obvious choice but most of this country will still be stuck with copper wiring for a long time.
I am not defending the horrendous customer service of bt that makes every caller feel like a retard but when a previous government thought it was good to have competition they forgot that BT was still expected to maintain and upgrade the exchanges and lines.

Appalling customer service, inconsistencies and weak wireless (homehub5), erratic internet connection, just terrible all round. I cannot wait to leave them at the end of my contract.

So fast yet always trouble

Circa £45pm worst customer service received ever! Rude and swearing so tried to speak to a manager "Nothing I can do" you have to write a letter which they do not reply to! Took £50 of calls to cancel the broadband and phone which was already disconnected wasn't to bad only cost me a further £45 plus £50 disconnection fee so £145 and a week of stress on the phone. Never again will I ever use a product and will warn anyone reading this BEWARE BT!!!!

complained to BT stating slow broadband speed. They sent an engineer who decided best way to improve speed was to disconnect bedroom phone line. He did this and left telling me he had also contacted the office and they would boost the power. I am now without bedroom phone,£125 lighter for his services and still rubbish download speed and dodgy hub that you have to turn on and off twice before the blue lights come on.

Finally our speed is around 15mb from 7mb. which is excellent for our area

I have ordered the BT Infinity 2 package. The BT engineer did not turn up and their customer service person was really rude with his 'Im sorry but this is not our fault' and I can wait another 2 weeks+ for the engineer - and even than he cannot guarantee that they will show up...That is the best he can do! Real time waster and cannot believe that this sort of trading is allowed. They hold me as a hostage now as Im still within a contract with my phone line and it is quite expensive to break the contract (£96 I think they said). Nice one BT! I could rant forever but hey ho - lets move on and take my customs somewhere else and leave as many negative reviews all over the internet instead :) I cannot comment on the actual speed and reliability of service (for obvious reasons) so gave them an estimated 1 star (expected average :)

I moved from Virgin to BT about 4 years ago, everything was fine then I upgrade to infinity and my problems started ok I live very near to exchange so when my Broadband works I get 55 - 60 mb download speeds but it never stays consistent it continually drops off, consistent complaining to BT found it was my BT Vision box as it is hard wired when it downloads or updates it stops the Wifi signal hence drop off on ipad .. Apple TV .. Laptop etc !! If you can ask them to upgrade to the newer youview box (don't pay for it) also check what else you have plugged into your hub it may also be affecting when updating .. So not all bad but service is still shocking ... And probably I will be back on the phone to BT soon when the you view box starts to develop faults !!!

Absolutly useless its been 3 months and we've heard nothing all we get is these computer emails saying we'll update you on monday is monday the only day they work since its the only day they ever say they'll contact us after 3 month we fid out that the order to get the lines fixed has been cancelled and we have to wait another month.

My following comments are not really about the reliability or the quality of BT's products, but more so to do with what happens when something goes wrong, for example, when suddenly none of your phones work and your broadband works intermittently. The "offshore" service, on this occasion, were absolutely useless. The young lady, from somewhere in India, whilst irritatingly polite, (mentioning my surname a minimum of five times in one sentence), never seemed to offer and straight answers to any of my questions and yet,skilfully skirted around them, with well rehearsed "scare tactics," suggesting that I would be charged £120, should the engineer discover that it's not BT's fault. Never got any satisfaction after a full hour's frustration and aggravation. Eventually, having "had enough," I insisted on being put through to a UK based technical team who talked me through a few checks. Eventually I discovered and corrected, (by process of elimination and from my own skills set),the fault itself. It was a failed ADSL filter, which costed me £1.99 from the local "sells everything" shop. Come on BT, you gotta try harder. If you have to use offshore call centres, then, for goodness sakes, train them properly !

When you compare notes, the BT con-artists use similar tricks; they blame: the socket, the ADSL filter, the telephone, your device, indeed everything possible to avoid fixing their own sub standard, poorly maintained equipment. 50 minutes yesterday spent convincing some Indian bloke that the line was faulty, and I would guess that his diagnostic tool could have indicated that within seconds. Download speed (!) of 0.13 mbps, when we expect to receive 6mbps, and are supposedly supplied with 12 mbps. Now the phone line is very crackly again, and the B T 0.5 wit attempts to persuade me that that my phone is to blame, and offers a new filter. I install a replacement filter; no improvement. The phone line runs along an untrimmed hedge, and is about thirty years old. Two years ago they replaced a short length....