BT Home Broadband Reviews

Even giving a one is to much. The service I receive for 8month was 0.6 and this was from the very beginning I had to pay a engineer to inform me it was BT fault from exchange to house even then would not refund for bad service. Csr and managers spend our money to learn to be rude so have left and had to pay £55 for a hub that did not work adviced to send this back and I would be refunded ( you guessed it never happened ) stay away from BT if you have a choice

It is very slow and it only works in the room that the box is in and when it came to be installed they said it would work with 3 bats in every room and it only works in one room and also if you have 3 bars it's still slow but if you have 2 bars it dosent even work and that is very bad so please could you make an improvement kind regards and I don't mean to be rude if I am coming across rude I am very sorry

BT are the worst company I have dealt with for customer service. Many calls are dealt with off shore (and the line isn't very good - irony anyone?). It took over one month to connect my phone line and two months for broadband. The advisors are generally hopeless, lie and fail to get the problem solved. I curently have a broadband fault open. This should have been fixed by now but, having just phoned BT, they have failed to raise the fault correctly (what ever that means).
BT used to be a monopoly and they deal with customers like they still are. I will never be a BT customer again.

I have experienced an ongoing intermittent connection with barely usable internet. Customer service is appalling - the constant hoop-jumping means that a solution is never achieved and the compartmentalisation of departments means that the company functions appallingly. It is shocking that such a manifest breach of contract is shrugged off by such a big player in the telephony market.

I can hardly find anything positive to say about this service provider as of now.

Firstly let me mention the engineers, they're hardly competent at performing their installations job, we recently moved home and wanted the fastest package possible, sure we have that but at the expense of half-trained engineers. They proceeded to go forward with the installation without any regard for the previous installed line, absolutely no testing was done whatsoever.

We called them on this regard several times, once in a friendly manner explaining the issue. I was informed that they would be running tests and would get back to us shortly, being a patient person I waited 2 days (no call came through), after those 2 days we contacted them again, this time we got through and managed to get information regarding the issue.

We got informed they would be sending an engineer out by Tuesday, sure Tuesday came, no engineer came. We contacted them, yet again, we were informed that no engineers were active that day. Surely common sense tells us that they should've checked the schedule in the first place. Evidently not. (An engineer will be sent out Thursday - So they say). The entirety of this issue could have been avoided if they tested the line in the first place. Just to add even more annoyance they send the bill. I'm adamant on refusing to pay this until I've actually had some service worth paying for.

Had I known that the service provider was this poor in my area I would've avoided them entirely

I will be more inclined on writing a far more friendly and accurate review once I've actually experienced some services.

(Sorry to those of you reading this review - I know it is rather long and detailed)

I have had to go thro 3 x 45 minute plus telephone calls with customer service all to no effect - On speed test I normally get less than 1 Mbps often less than 0.5 - My plan i.to contact trading standards ii. issue claim in small claims court for refund for broadband charges since start of contract. Plus comp for my time on phone. I would NEVER recommend BT Broadband to anyone. In ratings I would suggest negative ratings because I so resent even giving them 1 x star

Bloody disgusting we ring up a call centre worker hangs up so we report on facebook. Then next day ring in again and we are told we will be compensated !, then when it's eventually fixed you say you don't count weekends even though we are paying for those days and you don't count the day I reported on facebook and the same day your call centre worker hung up. Then today I explained my mum has been with you decades and will leave the reply was if you decide to that's up to you !!! Great thanks !! So 5 days no phone no internet and no great customer service. Do you want to retain your long time customers ? Who haves been with you many decades? Clearly not then when we contact to explain on facebook they just delete posts. Terrible customer care

staff rude and unhelpful.viewbox needs new ariel as will not work with sat dish.was told should have read small print.phone has no caller display or answer phone any more again was told to read small print.kept waiting on phone when trying to explain my problems.what a hassle don't go there

I would echo most of what people have already said regarding BT. The broadband worked for 2hours and then stopped. The customer service is also terrible. The staff are content trying to defend the poor service and don't listen. I switched to Virgin and I am glad I did. I had to cancel on 3 occasions as the service was still running.

Sick of BT They have given me a lousy £3 refund for doing without Broadband for over a week and nothing previous times when it has gone off. They come up with lots of excuses but never refund properly. So much for customer care. I shall not be usuing them again and I say to everyone who reads this, that they are a rip off, over priced, and provide no service. END OF.

Customer Service and ability to deal with problems is a disgrace from their Indian Call Centre It a service given on the cheap and it certainly shows.. Getting anything right is just a bridge too far for them. Monkey's would do better

move from sky to BT mistake slow cant connect drop in signal should of stayed with sky now stuck 12 mounths

I have recently changed my broadband provaider from bt to another company.when I call BT it takes long time to talk to the customer service,also they pass the problem to each other..about twenty months ago when I sign up with BT for brodband and TV, they said to me after one year I will be own the youview box.But now they wanted me to send back youview box.This morning I phoned BT after a long time some one pick up the phone I tried to explain,lady on the phone said to me if I used there tv service one year they wouldnt ask me to send it,I said I had bt tv more than oneand half year then she transfer my call to another department,then after a long wait some one called Raji Samuel talk to me,than he said he will write to his manager his manager will call me.About one and half hour later some one called me and said to me that I must send youview box,I told him when I had a deal with BT they told me I can keep youview box,and I asked him do you think your staff made a mistake when they said that I can keep the youview box? he said yes..that is fair enough I will send it.I must be honest there customer service is not good at all..

They have the worst speeds for broadband, the connection consistently drops, the BT Box equipment is faulty, constantly freezing, restarting, slow, unresponsive, and Im paying £5 a month for what is essentially freeview, and to get BT Sport for free, I have to renew my contract for another 12 months, NOT A CHANCE. They also overcharged me for months on end, refunded me and then tried to take more unauthorised payments to the extent my bank blocked them no matter what I said because of the amount of refunds to me. Then they tried overcharging me, charging me for a late payment when it was 3 days early, then they kept disconnecting me about once every 1/2 weeks even though I was paying monthly, charging me £25 to reconnect me then charging £2 to pay online even though my bank blocked their direct debits because they kept taking unauthorised transactions out the account and they act strongly on theft and fraud. Apart from the latest advisor Ive spoken to (must be about 80th!)who was appaled at how I'd been treated, each and every other one could barely grasp the english language and were rude and it was a horrible experience everytime. I have never felt so stressed with a company before, just dont risk it!

Speed is simply pathetic. Last month it jumped from Less than 5 mb to over 14mb; that was brilliant now it's back to the same old bt bad service at below 5mb.

Is BT slowing customers' broadband down on purpose to force us to upgrade? After being nagged by phone calls from BT prompting me to upgrade, I turned them down as I do not want to be tied to a 2 year further contract. Coincidentally, their broadband service has got worse in the last week.

I've had problems but worse is my son's experience. He ordered a BT package for his new house and was promised it a week ago. He stayed in each day but it has not arrived. Every day he rings them and is reassured it will arrive the next day. He now tried to cancel because they are not giving him a service but they say he can't, How come he has to keep his part of the contract while they don't keep theirs? Totally inadequate and when I move soon I will not sign up with BT again.

Bad bad bad in every way they could possibly be bad.

I have been a BT customer since 1998. Not for much longer. Due to very poor customer service I have decided to take my business elsewhere. The package is overpriced, broadband often unreliable and the included email service is sub standard, unusable majority of the time and the spam filter is useless. They have barriers to their complaints process and refuse to let you speak to a senior manager. In the case of the complaint I raised about the broadband reliability and the poor email service I found that they did not follow their published complaints process. They do not engage in lasting customer relationships and loyalty counts for nothing.

For 7 weeks now Bt has striped me of i/c and O/g e-mails,cut-off my B/b and have sent scatty with conversations which did'nt appear to be understood,whilst all the time collecting each month money from my a/c.They have lost all emails for the last month or so!
Letters sent to the Chaiman, Ceo, but progress so far NIL.Yesterday he phone rang twice and on answering ther was no one there .Entry in log "we phoned but nobody was there" Sharp practice!!!