BT Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
BT.
How BT compares:
- Weaker Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
Add your own review of BT
3,681 Customer Reviews over 185 pages
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Reviewer
Chris
Location
Ryde
Date
22/11/2022
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Reviewer
Peter
Location
Bristol
Date
22/11/2022
Comments:
Got an offer, cancelled previous provider, get cancellation fee and BT can arrange engineer appointment in January 2023 - so we should be without broadband 2 months - I resigned. left frustrated, angry and £300 cancellation fee to be paid. Rubbish company -
Reviewer
Aegircrest
Location
St. Albans
Date
21/11/2022
Comments:
Booked a box move, waited 3 weeks then they turn up at the wrong address, told it will be another 3 weeks to rebook! After 2 hours on the call, told their system is down so they can’t even book that and will need to call me back tomorrow. -
Reviewer
Jose
Location
London
Date
21/11/2022
Comments:
BRITISH Telecom, In my opinion do not deserve to have the word BRITISH in their name. They are an absolute disgrace. Customers work for BT not the other way around. Service = Not their problem, it should be Openreach.
Openreach= Should be called NoReach, they are never contactable if you phone them or take ages to answer.
The whole company in my opinion is a waste of time and customers should not have to put up with their lousy and expensive service. -
Reviewer
Richard webb
Location
Cheltenham
Date
21/11/2022
Comments:
Absolutely shocking, changed from virgin to BT and was the worst mistake ever, engineers came and had to fit the boxes out on my balcony as they said they can’t drill the wall but did on my neighbours, had to get a giant extension lead from there to the living room, signal was always poor even tho I had the 5G booster box. When I said I didn’t want it anymore they said okay no worries just pay £233. Yeah nice one thanks for that -
Reviewer
Jonathan
Location
London
Date
18/11/2022
Comments:
BT’s customer service. Well there is a word that has no meaning to them. So we have complained multiple time due to a loss of broadband and phone line. Their response is always there is no problem. Engineers have tried to fix the problem, which works temporarily, but after a few days we have the same problem. We are now dumping BT and going with Vergin. Hopefully the service will be better, it could not be any worse. Funny thing is, one BT’s engineers recommend them.
So don’t hold your breath with BT. -
Reviewer
Sarah Louise
Location
Warwickshire
Date
18/11/2022
Comments:
Poor fibre performance, drops out constabtly, websites wont load due to pages timing out.
Customer service is non existent, esp if you hsve a disability and need extra help.....just get told to go google it on their website
Do not reccomend at all -
Reviewer
Ian Jack
Location
Chichester
Date
12/11/2022
Comments:
The main problem with BT is their appalling customer service. It is very difficult to find anyone to contact and wait times on their helpline are a minimum of 45 minutes.
This week I tried to report a fault via their SMS service; I was told that someone would contact me and heard no more. I then reported the fault via their automated troubleshooter and was give an appointment date. The engineer didn't show up and then I got an email giving me a visit date in a further week's time. That's an afternoon wasted.
Unfortunately I'm still in contract, but will be moving once that expires. -
Reviewer
Daniel Tuck
Location
Gloucester
Date
10/11/2022
Comments:
Have the gaming WiFi package and can't even game, constant lag and when it is OK get elastic banding all the time. When I go to resolve the issue BT claim its not there wifi and the games servers itself when I know that's not the case. -
Reviewer
Claudia
Location
Birmingham
Date
07/11/2022
Comments:
paying for 500 Mb and only getting 0.09 on download. A bit more on upload but still ridiculous speeds. They don't offer compensation and act like it's your fault. The staff are rude and untrained. -
Reviewer
RYAN
Location
UK
Date
07/11/2022
Comments:
Poor. Customer service is dreadful, connection doesnt work in the rain. They say its your fault when its their own, they say youve told them the problem is fixed when it isnt, and you havent. Can only get through by holding for over an hour. Joke of a company, same as EE so avoid both at all costs, had problems with mobile also but thats another story. Havent found one i can recommend yet though. -
Reviewer
Farzana
Location
High Wycombe
Date
05/11/2022
Comments:
Totally shit customer service, my broadband been down for whole week no contact frok them to let u knw whats going on after ringing them for 7 days in a row still not fixed and no communication from them -
Reviewer
Pete
Location
East Grinstead
Date
04/11/2022
Comments:
We have had a fault on our telephone line for 15 days now and bt still won't come round and fix it they will not answer the phone and they will not ring you back. Worse company ever -
Reviewer
J
Location
London
Date
03/11/2022
Comments:
If I could give zero stars I would. Without a doubt the worst company I have ever worked with. Not only did we have 5 engineers need to come to fix our wifi, two times people just fully did not show up without explanation or telling us. We did not have wifi for over a month and they did not care at all and did nothing about it. Seriously the worst customer service, worst service, and worst company. Will forever tell people how bad they are. -
Reviewer
Stuart
Location
Scotland
Date
02/11/2022
Comments:
It is 2022 and the best they have to offer is 1mbps download speed. There are villages in Africa with no clean drinking water that have better wifi than this. Stay as far clear of them as possible. -
Reviewer
Emily
Location
Cornwall
Date
01/11/2022
Comments:
Absolutely shocking. My new broadband was supposed to be activated yesterday. Still waiting! Called them back up and apparently there is a “fault”, and will have to wait 48 hours for it to be resolved.
Missing out on 3 days of work and wages because of these absolute idiots. No compensation, nothing.
Never go with BT. -
Reviewer
Simon
Location
Newark on Trent
Date
28/10/2022
Comments:
Quote a lot of interrupted internet connections.
They will also charge you extra for leaving a few days early from your contract, even though you've paid your contractual obligation. -
Reviewer
Donna
Location
Glasgow
Date
27/10/2022
Comments:
One of the worst companies I have ever dealt with all they want to do is ripe people off. For 2 weeks rubbish tv& broadband they have charged me £697.48 Anybody thinking of going with them should think again
Just seen they actually change your review before putting it on their page what more can I say about this company. -
Reviewer
Andrew
Location
Rippingale
Date
26/10/2022
Comments:
Ordered full fibre broadband on 24th august still awaiting for connection after 9weeks -had several visits by openreach each time they didn’t have right people to do next job so had wait for another 3 weeks for final connection on day they didn’t turn up or confirm there issue with appointment and now they can’t give me another date for final connection really poor service !!!! -
Reviewer
Andrea Filippone
Location
London
Date
26/10/2022
Comments:
Useless customer service. Tried to call two times to understand why they are delaying the activation of my broadband. The first person couldn't understand anything I was saying and hang up without saying anything, the second one kept me 40 minutes on the phone and did nothing but saying they are busy and to stay on the line with him. I'm shocked, didn't even know such things could happen with a big company like this
Comments: