BT Home Broadband Reviews

Had a problem with download speed and upload speed for over a week now, numerous messages and phone calls, 2 failed appointments by bt engineers 3rd appointment is being booked, all I get is sorry!!! We'll book another engineer. Now my contract is up for renewal, so it looks like I'm going elsewhere...totally discusted with bt.

I’m writing this review because I am disgusted with bt on how long it took them to get my internet installed I was with virgin media then my contract ran out so I was trying to negotiate with virgin to put my price down an they wouldn’t so I went with bt becaise it was the best offer an a good deal turns out it was a nightmare so waiting for my bt internet to be installed for them to say they need to do some extra work outside an it should take 2 weeks I wait Nothink happens got in touch with bt for them to say oh there is a delay in the external work so I was being patient an they sent a little ee mini hub, now that was awful I rang up to see if there was anythink for the time being they could send an all they said was no sorry you just gonna have to wait then open reach came out to draw 3 lines an said we will be back the next day they never turned up then I phoned bt an they said basically I just have to wait an then they would call me every few days to give me an update an they where all useless just told me the same thing everytime oh there is a delay on your order an your just gonna have to, so I went on a live chat with someone saying if this isn’t sorted out I’m gonna cancel they was like no don’t do that you get compensation 5.25 a day for the time I been without internet I don’t care about the money I just want to be connected it am 3 people have came out to just tell me they couldn’t do it yeah I understand that I’m in a block of flats an it’s a hard job but 3 months I was without internet, I chose to go with bt because of the good deal an becaise Ino people who are on it an it good but I recommend if you need work done for fibre don’t go with bt

Over two months trying to get connected.
2 engineers 2 site visits and still no services.
Spent hours on the phone to customer services transferred for one to another.
Absolutely useless

3 Months wait for a broadband rubbish I first told it would take 2 weeks for connection.

Worst company in the world, any industry. Expect loads of add-ons on you bills. I'm actually saving approximately £150 per month.Really bad customer service. See how long it takes to Find a good comment or review about BT. When you leave (out of contact by the way) they'll carry on billing. In my case five months. Bullied me into paying £295 wish I hadn't. Absolute shocking company
STAY WELL CLEAR
BT don't bother saying sorry you had a problem please PM me so we can discuss this. I couldn't give two about the £295 or the £150 per month you stole off me. I'm doing dozens of reviews a day for the rest of my life,

Terrible company, lied to get me to commit to a contract, still waiting for broadband to be sorted out, even lied about supplying a land line, never again.

BT Full Fibre is a joke. We pay for 150Mbps and routinely get between 3-4 Mbps. This is with an ethernet cable and wireless dongle on a desktop. Often times dropping up to 50% of packets and sometimes struggling to run videos at 480p or load pictures on social media sites. As of writing this review, after resetting the router we're getting download speeds of 4.45Mbps and upload speeds of 0.14Mbps. Just go with Virgin Media. Any trouble you might have with them for their customer service is offset by actually having broadband that works.

Simply horrendous service from BT. After months and months of sending the wrong engineers to install Wi-Fi for my business they simply never managed to install it at all. Pathetic 2 site inspections and multiple engineers come to do an under ground job for an overhead cable they just failed at everything. They then tortured me for missed Payments and arrears on Wi-Fi that was never installed and I did not have. After raising multiple complaints and getting lie after lie about installing my Wi-Fi I gave up. We then went on the loop of looking equipment returned that had already been returned to them. Failure after failure lie after lie. I am actually convinced they did not want to do the job due to the expense of putting a pole in to supply
Me with Wi-Fi. I was opening a new business and all the messing about and no Wi-Fi really effected me trying to start my business. They just don’t care or know what they are doing in my opinion. I went to the big brand BT and really did not get anywhere near what I expected from them. Dont go there in my opinion find another more reliable supplier.

They don't want to know when their broadline and line service fails. 4 appointments to attend to fix, numerous hours on numerous calls to them and weeks since it went down now to get this sorted and no-one attends or does anything to sort it.. Just dire

Off to a dismal start. Engineer failed to turn up despite numerous texts confirming appointment. After many queries I was told I had misunderstood and that he was working on the exchange. Why did I have a date and time then? Why did I have to have my router at hand? Delays are one thing. Blatant lies are another. It's left a REALLY bad taste in my mouth

Broadband is unreliable in parts of the house.

Broadband connection fine. WiFi: woeful (good luck getting 3 discs). Customer service: The worst I've ever encountered. e.g. Dozens of silent nuisance calls from BT themselves (with an offer for us to try the call blocking service "free for a month"; lies about engineer visits; weeks to discover a loose wire; blatant misinterpretation of engineer's report: "customer would benefit from moving where the cable enters the home, but moving the cable is not a practical option" interpreted as "you have refused to move the cable so we cannot help further". Glad to ditch them after 25 years

BT customer service went the extra mile compared to other service providers and ensured I got a good all-round customer experience. Recently moved into a new home, BT had me set up in 48hrs. Other providers quoted from 2weeks to a over a month.

With this being my first time moving I made the mistake of placing a order with a different provider and then changed my mind and placed an order with BT. This caused an issue I didn't know it would cause. BT explained my ISP was blocked by the first provider I had placed an order with, BT cancelled in 24hrs and told me to order when sorted, it took less than 15mins to explain this to me and correct the issue (They even phoned Openreach to check). The other provider cancelled 16days later (and I had to call to find out). On the day of activation with BT, my service was up and hub delivered by royal mail by 10:00am.

People tend to leave reviews only when something frustrating happens but I'm generally chuffed with how BT handle issues and provide good customer service. Compared to the few providers I experienced they're much better.

Internet down in the area over 4 days now, no contact from BT and only lies when you speak to them

Had the most amazing phone call the guy on the phone was professional and helpful, great customer service.

Planned my trip back to the uk around this upgrade seems i live overseas now and i am rearly ever in the uk the guy arrived at 9:13 this morning and rang my bell and due to a motor accident i had i cant walk down the stairs at a quick pace so by the time i arrived down stairs all i see is the van driving away and a letter left saying ive missed them at 9 15 am im sorry but that is appalling service and now debating on just canceling and moving providers as im not going to be back in the uk again for a while and the next opportunity they said they can do is the 28th

Absolutely s#@t!! Avoid like the plague. No Internet for 3 weeks nearly! New hub sent out and still no good. 4 engineer appointments & only 1 turned up and still didn't fix the problem with the hub! 2 complaints and nothing back!! Like I sat avoid like the plague ( better options out there) !!!4 days off work waiitng on agreed call out!!! still no engineer!! AVOID AVOID AVOID!!

It had been, & continues is to be nothing short of a NIGHTMARE
Problems w set up, problems with billing , problems with communications , or lack of I should say.

22 calls later 10 months into my contract , my internet has gone down, for the third time.

Unfortunately v sick. Had two medical video calls & live alone. Missed both. Spent 2 Ho at in phone yesterday ,

PROMISED ab engineer would att bd today. Again they did not . Three calls later , just been told “not much we can do” by a manager who had assured me would have no further problems & to call him if In did - Damian Gormely.

You know when you’re in a crisis - BT are the li f of company that make it a whole lot worse, every time .

PLEASE PLEASE THINK TWICE before you decide on BT, the “excellent communications service “ promised is a joke - they do not communicate AT ALL w each other and mostly the customer . They LIE, most first contact staff are rude , unhelpful .

I HAVE BEEN TREATED INHUMANELY LIKE I AM THE ENEMY

To the day I have been unable to log into online account due to a fault their end for which they penalise and punish ME

40 mins waiting to be out through. No help from the advisor. Put on hold and call is ended. That’s customer service.

Appalling customer service, failed to make scheduled calls 7 days in a row.