BT Home Broadband Reviews

Having recently declined an offer to upgrade, Lo and behold my bt internet connection has become extremely slow. Ha any reason bt?
Your call centre in Dheli, India
failed to find a problem.
An honest answer would be appreciated.

DON'T GO WITH BT - THERE ARE MANY CHEAPER OPTIONs. THEY ARE THE MOST EXPENSIVE AND THE MOST ANNOYING PROVIDER.
I've just been stitched up by BT. I moved house and stupidly, to keep life simple decided to move with them. This meant that I had to change my account, as I was persuaded as it'd be cheaper.

Now here in lies a snag. You only get 14days from the request to get a BT account, even though you may have been an existing customer, to ditch it. Not 14 days from when the account commences or the standard 28days you get from the majority of services/products you purchase.

BT said I would have service on the 2nd, then the 4th, then 6th, then 9th. This meant a full 7days without BB, with the phone link kicking in on the evening of the 6th. The phone line was noisy for 5days. Every time I received or made a call the BB cut out. It did restart but was frustrating. So I need an engineer. To add insult to injury, I get read out a standard if your equipment is at fault you will be fined £120!!

When I complained and requested compensation, well guess what folks, they will only offer compensation after the fault has been fixed. Dire customers service - and I mean the UK call centres. Awful.

As soon as I'm can afford to I will be ditching BT.

Terrible service just awful....the speeds in my area are so god damn bad i would rather have no internet than stick with BT. My net constantly disconnects on a daily basis, most of the time only one person can really be connected to the net because if anymore than one person is on it crashes to a halt. They said BT infinity would be in my area years ago and it's still not f**king set up yet. Stick your copper wire up your arse....

BT are shit! Been a customer since 1980, but after the house move in Nov 14 they have been a nightmare. Failed to transfer my account, 8 weeks to get connection, shit call handling and can't talk to a human. Only contact them via chat, if you value your sanity!

Worst experience I've ever had with broadband (and I've used many other ISPs).

BT are perhaps the most incompetent company that I've *ever* come in contact with, and I would not wish being exposed to their services upon my worst enemies.

Main points from our experience:
- After being given an 'activation date' that was pushed back twice, it was then pushed back another three times (each time adding an extra week). After 5 weeks we still had no service and tried to cancel it completely.

- A BT engineer turned up at our property completely uninvited AFTER we had cancelled the account. I let him in anyway to see what he thought - he confirmed that everything we'd been told on the phone from the faults team was completely false (they told us it was an exchange problem - which he said if true would mean the whole village would be without broadband, which wasn't the case).

- After 5 weeks of no internet or any service I tried to cancel the account and BT tried to impose a £270 cessation charge - despite themselves breaking the contract by not providing any service.

- When I tried to cancel the account, instead of actually cancelling it, they just raised a complaint, gave me an incorrect reference number (meaning I had to go through the whole process again), which delayed the whole process of cancelling the account.

Generally, it seems that no one on the end of a BT phone number has much authority to do anything - nor the ability to accurately diagnose or solve likely problems.

By contrast, after cancelling BT we went for EE - who had us up and running straight away with no hassle. What's amusing is that they obviously use BT engineers and the BT lines for their service... which shows just how incompetent and useless ordering through BT is.

Having spoken to several other BT customers, it doesn't seem like our issue was isolated. Our neighbours use BT Infinity and they said they're just waiting for their contract to expire as the service is awful.

If you were considering using BT infinity, I'd strongly recommend going elsewhere - even if it means paying more, it'll save you from hours of phone calls with useless BT staff and spending weeks trying to configure a service that will probably never end up working.

BT Infinity - As I write this I'm getting ping response times in the many thousands of ms from google.com and download speed of less than 1 mb, I believe I'm paying for 36 mb ish

This has to be the worst broadband I have ever had. I operate on a Mac based systems and have never had a problem with my broadband. I travel and lot and I have always been able to get a connection. However, "up-grad" to infinity and I have had nothing but problems. The system simply will not allow my mac laptops (yes plural - there are three in the house) - to hook up to the internet. I have complained to BT three times and they access the system remotely but deny there is an issue.

Sometimes I can get access to the WWW but this is quite rare. I spoke with BT today and they insisted it was a problem with my Mac systems and not their equipment. I asked them to prove this was the case and they were unable to - instead insisting that their equipment was 100 secure and working. I'm left with no option other than to sue to breach of contract. DO NOT UP GRADE TO INFINITY AND THE LEVEL OF CUSTOMER SERVICE FROM BT IS SHOCKING.

Absolute shit, do NOT buy this shit!
Cant rely on it ever, id have better connection if i shoved a coat hanger up my arse and stood on the fucking roof

Absolute turd dont buy it, biggest piece of shit on the plannet

I was having troulble connecting to the Internet, and my computer showed me a Phone number to contact. This was a recorded message that told me there were no issues in my area so i should log on to an e-mail address!! Then it hung up with me not being able to log on as i had no internet. I eventually contacted BT after a week, and was told there was a computer glitch and my order had been overlooked. I was promised on a number of occassions that i would be contacted (none of which happened), so i had to keep ringing back to be told i would have to wait yet another week for my activation date! As i write this i am stillwaiting to be connected, so i hope when this happens it is a good service...

bt ask us to change to infinity we agreed had always had evening and weekend calls for years and asked for it with the new package. we were sold the new package with just weekend calls and all our evening calls for 18 months were being charged because we are elderly and bt take the money from our bank we didn't notice for all that time we were overcharged by £300 over an 18 month period and bt are not interested in there mistake just waiting till may when I can end my contract after many years with bt avoid this company

The security is useless. If all passwords including the online login are reset by the reset button then all parent controls are useless!

The customer service is awful. I ahve called about the security issue. I was first told repeatedly that my account was not with BT and that I was wrong. I provided all my details, eventually they found my account from all the CORRECT information I had provided, no appology was given. The opperator was short and rude.

To resolve the security issuee I was told to put the router in a wooden box.

You can buy routers that do not have this issue.

Overall the service with BT is awful. I have had problems in the past and avoided BT for this reason. I had heard they were better... they are not.

Extremely disappointed in the service provided by BT. The new e-mail system is a bit of a joke. I feel that the customer service that is provided is just there to frustrate you and make you give up on the enquiry/complaint.

Been with BT for three years now, always there when I need it, not let me down yet.
Downside:- Very expensive and overpriced.

I can not believe how badly BT has gone down hill.

We asked for a good speed internet as we have a few devices and what not that'll be on the net at the same time. They've given us crap that can just about have one device using it at a time. That'd be the ps3, noway could anyone else even think of using the net cos the lag is unbelievable. I constantly get the flashing orange light and can't do anything, its really slow!! considering we can only use one device at a time you'd think it'd be pretty quick but no. I've never had broadband this bad in my life.

WiFi on Home Hub 3 stopped working and advice from Customer Services was to buy a new hub from another manufacturer since BT do not support WiFi and will not replace defective hub. Netgear Hub works perfectly, but after about a week speed dropped from 3MB to 2MB so suspect BT have reduced since I am no longer able to support FON users.
Dreadful customer support and will probably change in Jan 16 when contract expires.

I decided to go over from Virgin as BT were cheaper. The change over date was a month away at the time of order. Virgin cut my services, as agreed on this date. 2 weeks later and SEVERAL phones calls from MY MOBILE, no services! JOKE!

We live only 30 miles south of central London and we get only 1Mbps and we are unlikely to ever see high speed broadband. So much for the government's commitment to even nearby rural areas. Utter hogwash! We miss out on all decent deals for Internet and subsequent access. Disgusted of Sussex!

Terrible! thats all I can say. They have a fibre activated exchange some 0.2 miles from my property (and many other sin centre of town including many many buisnesses) and the NEW green fibre boxes evn closer (in all within 0.5miles ten boxes (i have counted them BT! and yet it is only a elite few in Lockerbie who can recieve infinity. My contract was taken on the assurity that infinity would be available at the start of this year (albeit a verbal promise, In scotland Verbal is as good as written) however it has failed yet again to supply any dates, information or truth. I for one have told them they have until May when my contract runs out and then they can collect their hub, phone and line from my car park where it will be after being ripped out! RUBBISH BT absolute RUBBISH