BT Home Broadband Reviews

this must be the worst customer service ever

READ THIS GUYS!!!

I never write these but I've had enough now! I'm having to do this on my mobile because my internet has crashed again and India (who can't understand me at all or are aware of the details on my account at all) decided that it's the line which was tested on the Thursday by an engineer to be fully functional!

Since I joined BT I've had nothing but problems. Lied to on the phone and once a month I pay for nothing!

I moved into my grandads house after losing my job and having to move back home it took me 4 months to finally give in and think why not I'm still paying for it I might as well get internet installed till the end of the year.

I asked the guy on the phone for BT if my grandad could keep his home number and I have a seperate one for my internet, the landline was provided by talk talk. They said that was fine oh was I mislead!

When the engineer installed the hub he gave me a new number and everything was working fine then I got a call from BT to confirm my number transfer and once again I asked them if my grandad would keep his number they said yes.

Long story short they cancelled my deal with talk talk stole my grandads number and used it for my broadband. So now my grandad has to be calmed down each morning before I go to work because he can't ring my mum to let her know he's ok. The phone line has been cut off by talk talk. He has Alzheimer's for God sake you sick people BT! Just because you can't listen!

4 weeks he hasn't had a landline! Now my internet has stopped working AGAIN!!! I want to take this to court and make them pay for this!

To fix the whole problem they tried to charge me 50 quid!! I'm stuck in limbo now with no internet and no landline thanks to BT's award winning customer service well fuck you BT! All you cause is upset and more money added onto the bill!!! Read this and know I will be taking action legally against you if I can afford it after you ripping me off for over a year!!!

Absolute wankstain, my internet went off 8 times in an hour last night, BT is fucking terrible never get them.

-Koonage

They aggressively up-sold my 76 year old father to fibre when he wanted DSL promising it would be cheaper, proceeded to charge him for services they said they would throw in free, provided him with a broken YouView and all this took a month a month and a half of wrangling with their "customer services" and literally two days on the phone so far. Still not sorted. Aggressive, misleading sales-people, entirely broken customer support. Expensive compared to the competition. Much more trouble than they are worth. Avoid at all cost.

BT, Bt when will you begin to become the leader in communications. I wish I could tell Sid how crap you have become since privatisation. A useless company that does not want customers. I am constantly surprised as to why customers do not move from BT. On a monthly basis complained about Broadband connection. Finally agreed that Router was at fault but wanted me to sign another contract before sending me another router!! Well I am in the process of moving elsewhere!

the worst broadband ever
advisers not trained to help just to hold you on the phone for over an hour to download crappy help tools and your issue is never resolved the way it should be. when my contract is finish i will be looking for another provider.
For your sake never sign a contract with them

BT want to get there old Customers back from what I see, but there is no way I would ever recommend using this Company, regarding Customer Services or there Broadband which was a total nightmare trying to understand on numerous occasions by speaking to some Foreign hard to understand English Speaking Broadband Representative that never sorted the continuing wifi lost connection that we eventually sorted by having a trouble free Sky Setup. Ps with BT make shure you always find out who you have spoken to and get it in writing to save you frustrating hours on the phone.

I am spending between £60 - £80 per month for a t.v service which we cannot use; broadband that constantly drops and that I can only get in the room of the router; and a phone line. I cannot get out of the contract and would face nearly £400 to cancel early. We tried to do this anyway (thinking it would be cheaper after about 6 months) but backed out within the 14 day period I was given as we could not afford this one off £400. We were still charged £12 as they apparently had a reconnection fee. I am despairing about this situation. I can't afford this and it is just HELL being contracted with this company.

BT are thieves!! Do not go with BT

No words can explain my experience with BT! Absolute disgrace!!!! If anyone can stay away from this evil company please do.

Terrible customer services - unreliable connection on infinity , terrible home hubs

had 2 bt engineers round to try and fix the problem and the same issue keeps coming back

The speed advertised is never what you get, but you would expect a lot higher than the speed available here. also the BT online speed checker is not very accurate when compared to other unbiased versions.

What a shambles, been with bt 3 months of witch 2 months on the phone to them, if I do another reset I will break down, on my second remote as they thought that will keep me quiet, noooo!! They have no clue, they wanted me to have a cable running down the stairs to feed my computer upstairs, how dangerous..
They haven't a clue and can't wait to get back to sky !

The only thing more appalling then this ridiculously slow and unreliable broadband is lack of service. I have had this for one month and it hasn't worked properly. Each time I call I get old something completely different. This is no better than a scam.

Seems like a good package on the face of it and yes I knew it was going to be slightly cheaper for the first six months. However, I didn't expect that my bill,would go up from £20 to £40'within a year and all that time I haven't been able to watch full programmes on many TV channels as my TV has pixelated since going with BT. Never had that problem before. Real shame because I really like the TV package but it would be as cheap to go with Sky or Virgin. Going to change asap. Wish I had never bothered with what I thought was a good and reliable company. How wrong I was!

For over a week now we have had the wifi dropping out every 30 seconds. I have been on the phone to an Indian call centre for over 6 hrs in total. I have done all the diagnostics they have asked me to, some more than once. I have spoken to managers who have not been helpful, i have been cut off twice and promised call backs which I have not recieved. I have had to unscrew boxes on the wall and expose wires! I am still without wifi after all this and no sign of an engineer.I have been asked to buy new equipment and renew my contract before they will help me, even though my contract has another 9 months to run. I warn anyone thinking of taking an account with BT NOT TO!!! they have no concept of customer service and I am at my wits end. I think i will cancel my direct debit and let them take me to court!

I was stuck with BT for over a year due to my location and am now switching to Virgin. Imagine my eye popping rage when I saw that virgin offered over 3x the speed of BT for the same price!!! I picked up the phone and did battle with some fairly depressed sounding BT customer service drones. They fed me plenty of contradictory information and sales-lies before they finally granted me exit from their overpriced laim-speeds. Farwell BT, you are an outdated face on the head of my time.

Contacted customer service what a shambles. Ran tests blamed our equipment, supplied by bt as part of the package. When they get stressed they blame Internet connections in your area. Funny when you ask what area are having issues they say areas hundreds of miles away. Perhaps they should teach a little geography to the Indian call centres.
Having said that still no broardband stability as it keeps dropping out an bt still blame our end.
The worst bit is they do not know what the issue is and cannot be truthful about anything

Just moved from BT to Sky .. as my broadband kept dropping every couple of minutes had reported this issue many times but never got it sorted plus i got the same deal with Sky for half the price .. Been with BT many years so much for loyalty.