BT Home Broadband Reviews

Extremely disappointing broadband speed: very unreliable and definitely under par of what I am supposed to get (up to 76Mb, according to BT).

I subscribed to BT Infinity 1 on Sunday and already I have received absolute diabolical service - I am absolutely astounded they get any business at all - I am going to cancel my order... and why cant I write on their facebook probably because they want to hide that fact they don't know the first thing about customer service!!! Anyone thinking of swapping over I would strongly suggest they think twice and then again because you haven't received diabolical customer service until you have to deal with this lot!!!

BT Possibly the worst company I have dealt with for receiving broadband and tv.
Placed order in January now end of February still no broadband or tv.
They are cheaper for a reason.
"Very poor customer service/care "
Overall Experience
Please remember that their tv runs of the broadband so if your broadband is slow you will get buffering also no broadband no paid for tv channels will work. Engage with them at your peril i'd rather pay more for to get consistency of service
quality of product
and good quality customer care.
Going back to my previous provider *** 15 years of uninterrupted service take my hat off.

Despite being informed by BT that we should be getting speeds up to at least 20mb/s, we are lucky to get 6 for downloads and 2 for uploads. No one seems that bothered when questioned about it but they still insist on charging for a service that isn't fit for purpose

Ordered broadband about 5 times and 5 times they have messed up the order saying ‘it's a technical issue’.
Sales department misled so much about product, you can’t help be disappointed with results.
Was promised 35MB download speed, router only connected at 20MB with a through put of 14MB.
Home Hub 5 was noisy when in use; sounded like something was fizzing inside, was concerned about it catching fire. BT sent me a new one but this one was exactly the same. Router was always rebooting.
Overly all experience: expensive company that is overly aggressive and fails to deliver.
This service was costing me £32pcm + line rental. It included all telephone calls but BT always found a way to charge me for additional calls.
Change to EE; a hassle free experience; speed is now 31MB (EE only promised 22MB – nice to see a Company offer realistic speeds and then beating them, rather than lie on what can be achieved). Cost is £15pcm + line rental. Includes all telephone calls; including calls to mobile and international calls. Zero noise from router.

I went to bt on a promise of better broad band and better service!!!!!!!!!!!!!!!!!!!!, I was cohersed by very convincing sales pater to believing I was going to receive a better service!!!!!!!!!!!, what a load of rubbish, all I can say is don't go with bt. It's the worst broadband provider I have ever had. BT YOUR WORST NIGHTMARE

The first revue in my life. The worth service I ever met in my life. Hours and hours on a phone to connect bt. Nobody know anything in this company and even manager can't give an explanation. The comain department didn't apologise. I was siting and crying in "coffee concerto" after 3 hours useless conversation with bt and the staff told me: don't worry we have the same, all the time with this provider. Nightmare.

They advertise they have the best hub, well actually the worst I think. My wifi keeps playing up. I should be getting 38Gb/s. Sometimes the speed drops down to 1-5 Gb/s. They did try to fix it over the phone. Still the same. Unexpected speed drops. Total disaster. Expensive mistake. Going back to sky shortly.

they are so bad ,but we have no choice but to use them,if possible stay well clear

I've been with BT for 23 years for phone and took out BT broadband in 2013 when it came with "free" BT Sport. Last year they started charging me £5 a month for this "free' service. I tried to cancel it on their website only to go round in many loops and circles before finding out that its not possible and you have to call them - shoddy tactics.

I called to cancel it. Was told I'd have to pay next month's charge anyway as it's 30 days notice. Waited 15 minutes on hold to speak with a supervisor only to be told that they'd call me back. They did - would not budge (I later found out t that Ofcom had told BT to refund customers who asked for this which they had been doing).

He got a sales person to call me to give me a better deal to make up for it. I was offered £10.85 instead of £18 for broadband. I said no on the basis that they are offering the same to new customers for £5 pm. Pretty insulting offer really and they clearly don't care about customer retention.

I have just switched to BT from Plusnet. Its probably the worst thing I have ever done.
1. They messed up the order and I have had 1Mb instead of 7Mb for over a week (and counting)since I switched. They basically ordered a Bussiness 1000 line which is capped to 1Mb.
2. I took the whole package but they didnt make it clear when ordering that unless you have 10Mb you dont get the free BT sports.
4. The service desk is a joke. They appear to continually want to test your line and then relate what you already know. My belief is they just read from a script.

If you are considering BT my advice would be dont.

Worst ever mistake joining
Broadband still not working
Had taken nearly four weeks to install
Still a fault with the apparently third party
Wait 10 minutes to speak to help on the chat
Then 1 hour on the phone being passed around to
Order team, tech team then back to order management
Still no resolution! Apparently the broadband team also have us on the end of their start list. Why??
They say it wont start until another week and half!!!
How do BT keep their customers with such bad service
I regret joining BT and paying a upfront fee
Still waiting for a call back one hour and a half later

I joined BT on the 7th December 2015 and was very happy until 6th January 2016 when my phone line and wifi went off, After lots of calls from me to bt and promises the service would be working the next day after 5 days the phone line was fixed but we still have no wifi 2 months on. We keep getting told it will be next week and when that week and date comes we then get told yet again next week. I give up with them. What a waste of time.

Horrific company to deal with.

Avoid BT. I was with Onetel for years and they were actually better. Sadly for me I am locked into this contract for now but will end it as soon as I can. My broadband which is unlimited (supposedly) is functional less than half the time and very slow- I live in central London. All my attempts to resolve it are met with a non response. I even have a reference number for the complaint but they don't ever call me back. I have had three scheduled ring backs that never happened. They even lied and said they couldn't get through when I gave two numbers and kept both lines open. They take plenty of money from me and say customer service is a priority- well no wonder my broadband stinks since its even less important to them than the appalling customer service they don't provide. I am unable to use my smart TV for Netflix etc ok not the end of the world but not great when I am paying for it, and my student son is unable to use Moodle or upload essays by deadline- thanks BT!

Why did I get talked into buying BT broadband. ?

Extremely poor BT Infinity 2 broadband speed compare to Virgin, customer support is appalling, impersonal support agent, wait time to speak to support team is crazy 60 - 90 minutes! waisted money, effort... absolutely hate them !!!AVOID!!!

Perhaps if BT were paid consistent with the manner with which they provide broadband service - intermittently, slowly, and without recourse - they would take service more seriously. BT broadband is an embarrassing 3rd world service in one of the world's most advanced and delightful cities. A national shame!

Very bad Packet Loss from BT. Would not recomment at all, try other ISPs always before BT. You will won't regret it.

the worst service ever. They are misleading. The broadband is crap the service is terrible. And quit frankly I cant wait for my contract to end.

Moved from sky in Sept last year to BT and have lost days since trying to get the bband workink correctly.
DO NOT SWITCH TO BT I have had poor speed and constant connection issues which has meant my son has not really been able to use his xbox online, currently trying to cancel but they want in excess of £500- to move to another supplier