BT Home Broadband Reviews

i have to type twice this review bacon BT wifi sucks! We have to wait for a MONTH to get a modem. A MONTH! everytime when we called the customer service,we have to wait for 30min-1hr to get through the operator, to find out that our home address is wrong. even when we changed the address, the MODEM never came. we have to call the customer service for 10x and wait for a month before FINALLY getting our modem. we use BThub5 infinity, but the line is always disconnected, and sometimes it is so slow. WELL DONE BT!

They should be taken to court and sued. Any time they can their customer service team are rude and arrogant, don't listen and actually lie about other service providers to scare you into staying with them. I would actually go without broadband and telephone just to stop giving them any more money. They are obviously sticking to a script and have been trained in sales techniques in the guise of customer service! The same techniques were used to sell ppi and I guess the experts have now moved on to train but customer services!

Generally unreliable with awful speeds and prices, but the worst part is the Customer Service. You're frankly better off fixing any faults yourself.

Very unhappy! Don't advise anyone to have a contract with BT! Will just get you frustrated, they are absolutely 100% not delivering on their promises!!! Shame on BT! What a thieves!

Well, this is mostly about customer service I guess. I'm currently over an hour into my wait for an answer on the helpline and the web chat system kept me waiting for 40 mins before just disconnecting. I don't expect other suppliers are much better.

Totally pathetic, unable to watch tv because of constant buffering. Frequent breaks in broadband supply. Unable to upload photo's to, for e.g. eBay. Overall service is dreadful

got connected on 17th of feb then disconnected on 18th with no reason what so ever now been told phone line is redundant never had problem with any other provider used them all.... was ment to have a phone call by one of complaint reps never received the call today 29th feb missed doctors appointment due to bt worst company ever spent over 200-250 minutes on the phone to them since the 18th feb

got connected on 17th of feb then disconnected on 18th with no reason what so ever now been told phone line is redundant never had problem with any other provider used them all.... was ment to have a phone call by one of complaint reps never received the call today 29th feb missed doctors appointment due to bt worst company ever spent over 200-250 minutes on the phone to them since the 18th feb

We bought a new house and bt messed us about something serious. BT sent texts telling us to be ready for the engineer. I took a day off work they didn't turn up. Text again read new appointment. My wife took day off they never came, no excuse. After being connected for two weeks my broadband has died. They refused to send engineer so I've now cancelled my payments to them so they will have to contact me. It saves me waiting for hours waiting to speak to some illiterate gimp speaking pigeon English.
Do not use bt they are an embarrassment.

Worst company ever!! Had broadband and landline problems for over 11 months. My broadband drops out over 100x a day! Also when the broadband cuts off so does my landline. Every time I ring to get the issue resolved the " tech " department runs a "test " tells me I'm a liar and there is nothing wrong with it then puts the phone down on me... the only time you get to speak to someone in the same country as you is if you ring to cancel ironically... i have had numerous engineers out for nothing to be fixed and still paying FULL PRICE. One of the engineers had crossed over my landline so someone with plus net had my number and I had nothing.. still being charged for the phone calls they made!! I've made complaint after complaint. Somehow ended up with bt sports package I asked to cancel that. Never got done I was made out to be a liar over asking to cancel that too. Avoid at all costs. I'd rate 0 stars if I could the company is a disgrace

Well good to see its not just me. I am so annoyed at the customer service. Was on the phone for over an hour building up my phone bill to just get an answer of. Can't help you. It's such a discrace. They are of no interest of helping you they just want any excuse to take money off you for service your not getting. Moved house and took 2 weeks to get my service back and still had to pay for the service I wasn't getting plus extra. I will never be going to thus company again. I would be happy to pay more to a company that cares about their customers and receive good service ect. They don't even deserve a penny in my eyes.

BT has recently plumbed the depths of incompetence with regard to technical support and customer focus.
I have put up with years of needing to re-boot my hub upto 3 times a day and facing hours on the phone to an Indian call centre. A new hub was offered along with a statement that the fee would be waived even though I was not under an annual contract, I stated that I had had enough of their service, a hub 3 turned up anyway and despite returning it BT billed me anyway, since they work entirely on PoP and not serial numbers and did not accepted that I had been told that the fee would be waived.
A BT employee rang to put matters right and I agreed to rejoin - a hub 4 duly arrived and the service was actually quite reliable.
An associate BT company then took over my service without any notification - it took India 2 hours to work out why my BT service had suddenly failed. The associate company stated that even though I did NOT even have a contract with them they would not do anything about the takeover and I should contact BT Wholesale - I gave BT Retail another go due to the reliability of the new hub 4.
After a period customer support then recommended that if I cancelled my very latest BT contract then I could go for fibre in a couple of days - he would ring me back then - no ring back - the guy had obviously realised that there is no fibre for my street for NINE months.
Tried again - standard broadband can actually be put back in place within a week! SMS - sorry there's been a delay - please wait another 9 days. 3 more calls to customer support (including 1 obnoxious guy in an Indian call centre who kept stating that it was entirely down to BT Wholesale and he could not even chase it). Fortunately another customer service's rep did chase it and an expedited service request went through and was accepted - unfortunately this only led to a 1-2 day improvement.
Still thus waiting for re-instatement - something tells me that I should have just put up with re-booting my 'hub 2' multiple times a day!!
If you were thinking of joining BT please take my advice and use another provider - ANY OTHER PROVIDER - at least if you do not want to spend hours on the phone to customer services (largely really nice, if not always competent people) and technical support (they like to follow their scripts no matter what)!!!

I did time with talktalk and that's what it's like ,poor service ok when you pay £19 a month that went up slowly to £35 started getting scam calls talktalk not interested.switched to bt cost bit more but get sport fast internet catchup flawless change over no problems.

Don't touch BT. They have admitted to me on the phone their BT Hub has problems with Apple products. They simply hide behind the ombudsman and are not interested in getting to the bottom of the problem. I have lost a lot of money due to BT.

BT is the rubbish company running in Endlang, not organised, liars, they are ripping me off. Cancelling my line without my permission and information and cut my £604.00 from my account. They cancel my line because some stupid and idiot company called them and they happily agree without informing me,I will complain this matter to ofcom and I'll make sure I'll take them to court and will get my compensation for that.
My advice to everyone dont ever go with BT

Tried to place an order over 6 times over a period of 4 months. Kept waiting for things to activate. Each time, after waiting 1-2 weeks after the activation date, I would ring them asking them why it was not activated. I was told it was a 'technical issue' and they kept blaming my current provider of having 'tags on the line'. Why did they not bother to follow up with me after problems had arisen?

Eventually, got sick of it and I moved over to Sky who managed to change my telephone and broadband over in one smooth transaction.

BT are an absolute joke.

Paradoxically, I was glad to see so many reviews rubbishing BT, I thought it was just me!
I won't go in to the probs I'm having with them, suffice it to say, I'm the same as everyone else!
Why on Earth don't BT read these review pages!
It all seems so simple.
1. Man the help lines with people who are fluent in good English.
2. Provide the service its customers are paying for.
3. Admit it is in the wrong where appropriate and refund customers they have failed.
4. Acknowledge receipt of feedback where due.

All customers who are dissatisfied with them should avoid all the balleywho of using help and feedback etc. and should start bringing the matters to Gavin Patterson (CEO) personally by snail mail letter if nec..
Maybe if we started leaving in decent numbers and refused to pay severance fees (I don't understand why these can be due if they haven't provided the promised service) making them proceed thro' court cases by the hundred/thousand, they would start paying attention!
By the way, looking thro' the alternatives on various review sites, I am at a loss to see who is the best provider, everyone of them appears to be rubbish - any ideas?

The village was connected very recently and posters trumpet the fact. Why? The speed is slow at best and connection is non-existant for several hours a day.

Bt is a bunch of layers. After I order my broadband 4 months ago I'm still Mieczysław Ciomek for vouchers. Broadband never is up to speed which I paid for.

Nothing like what they sell you. This service is not fit for purpose. Customer service may be very good, if you can understand the people at the call centre. The staff often put the phone down on you because you have to keep asking them to repeat themselves to try and work out how to sort out the numerous defects with the equipment. If you are thinking of changing, don't bother Virgin is far, far better. BT is an acronym for Bl**dy Terrible