BT Home Broadband Reviews

Poor!Poor!Poor!. My broadband was supposed to be on on the 19th June. Writing this review on the 19th of July! Still not working, I was told it should work by midnight tonight. Applied on the 6th of June. On my engineers visit of the 18th no one turned up. On the Saturday sent me a new order ref, and put my service back to 19 July. Appartently there was a Glitch on the system and they could not bring my date forward, so had to wait till today. I received a tect at 11 am this morning that my broadband should now be working, Still Not!!

Do yourself a favour and stay away!! There are more professional companies out there. BT, pls stop scamming people with your adverts to join Up. Cant even help the ones that are already signed up

All they can say on the 25 calls I made to them is Sorry...Sorry...Sorry...

Never again in my life!

Think twice before subscribing to BT Broadband unless you want to be charged £60 for exceeding your broadband usage limit for which BT say I have used but I have no explanation for only use broadband for browsing nothing else standard broadband very poor anyway --- very unsatisfied customer

Moved to Infinity, order was cancelled twice by BT, no explanation, eventually connected after 3 week delay. Took another 2 weeks to get BT Sport activated, despite orderering this from the get go. Baseball in HD is the best, only reason to go with BT. Biggest issue is the locking of our email addreses, without warning BT have locked us out of our accounts, despite many hours onto the call centre, no dice. Our emails remain locked, with no explanation or prospect of reinstatement. Operatives can see there is a problem, but have no power to sort it. BT are terrible, I am stuck with these guys for the next 14 months. I am going to have to set up new email accounts, Hello gmail, just to protect myself from random acts of stupidity. The Infinity hub is also a bit shit, very patchy coverage around the house.

I decided to use BT for my new restaurant and it's been a nightmare since the beginning.
1. They first got my order wrong: we agreed for fibre and they installed ADSL
2. When I notified it, they said sorry we will sort it out. No one ever bother to call me back despite their promises by chat or by text.
3. After I chased them, they finally raised a new order that was cancelled 10 days after without any explanation or notification.
4. I chased again to get a new order. An engineer eventually came onsite to install the order but said he could not do it because the line was not ready for fiber.
5. 10 days later another engineer came to say exactly the same.
6. 10 days later another engineer came again for the same result (this is not a joke!)
7. Today, I am still waiting for someone to get back to me with an explanation.
In the meantime they of course did not forget to take my money. When I asked them to get access to my online account they told me they could not do it because I don't have my details (I am a new customer, I did not receive anything). I replied OK, give me my details. They told me to ask my bank in order to get my BT account number!!!! They are my supplier but can't give me my account number!!!!

3 months after having suscribed, I am left with no fibre, no invoice, nothing but with hundreds of pounds debited on my account.

Really awful service!

I wish there was a zero star for rating because BT sucks slow internet connection sometimes it doesn't even connect. I am just waiting for the 12 months contracts. As soon as it's over I am gonna throw this Broadbrand in the bin

Ignore the word "CONTRACT" It means nothing.Prices went up within 6 months on the pretext of better service and because line rental went up.Not seen any difference in sevice yet Cant wait to get away from them BUT What do you go for? these companies all have their snouts in the same trough!!!

I have been with BT many years, however within the last 18 months (since getting the latest versions of their 'Home Hubs' the reliability has become so poor that I am moving provider. The connection drops out/resets several times a week - I use the connection for streaming and gaming, so a stable connection is crucial. When you ring support to ask why it has dropped out, they're unable to provide a solution and you're told that unless the connection is dropping more than 6 times a day, they will not consider sending out an engineer. Successive replacement Home Hubs have not resolved the issue. The speed is good but if you depend on reliability, do not go with BT.

Wifi is also poor - even when close to the router, the speed is either slow or the connection just seems to randomly drop out.

Better providers out there that provide better value for money and greater reliability.

Like previous reviews I wish I could give zero stars. In short do not touch them, go elsewhere. I have engineers out twice and told there is no problems. Hub fine, wiring fine and yet the BT Affinity spends more time down than up. Last engineer discovered that BT were actually 'suppressing' the line and I was only getting 11meg and was paying for 40meg connection. Please don't waste your time or money with them

Terrible service, we have an issue with Internet and phone connection....we have been on the phone since 9am this morning....2 hours latter and the clowns at BT are incapable of solving a simple solution. Pathetic customer service.

Aghhhhhhh! Guess we'll be the 5% of population that gets left behind in this superfast roll out. We can't even complete an online shop. As for trying to watch catch up TV, iplayer or anything else on our 'smart' TV forget it. Not been able to connect to the Internet for more than a couple of minutes for a week now! They are 'looking into it'. Not recommended

Been paying £32 a month for 'BT Infinity 2' since it was available (so they claim) in my area / road. Never been able to achieve a download rate above 2megabytes per second. Speedcheckers on various websites showed I was getting 17.7mbps, now this is well below BT Infinity 1, let alone 2.

Simply put, they sell you a product that doesn't exist. Their own technical team stated I should expect speeds of 20-30mbps. Where is the "up to 76mb" they advertise and sold me?

If i could give lower stars I would. This company and their customer service team are useless. I was contacted 5 times about the same issue from multiple people saying it was solved only to be told by the next the issue was not solved. They could not locate a line in my property despite them saying they had one. The company can barely walk and chew gum never mind handle services.

A word of advice to anyone thinking of using BT. Unless you really want it don't subscribe to BT Sport, even though it may be 'free'. HIf you decide to change supplier the don't automatically cancel the sports package. They send you a message stating that they'll switch you to full priced BT Sport lite at £13.50 a month, unless you ask to cancel it. This means you have no option but to contact them. When you ring you'll be put through to a customer service adviser who would make the hardest of 1980s double glazing salesmen blush. After 15 minutes of screaming at him to just cancel the sports package he then informs you that there is a 30 day cancellation clause for which you'll be charged the £13.50. What a con

very very bad service ... bt are professional scammers ..customer service staff are not helpful at all ... have changed broadband service without informing me, put me to the highest tariff and had to pay 65 pounds for a month for phone and internet .

First they told me several times there would be a half hour window between switching from sky to bt, 2 days later they are sending an engineer in 3 days 5 days total so far. The Asian call centre are 50% useless. I left BT 5 years ago for Sky. Sky's customer service is Rolls Royce and BT's is pushing a handcart uphill. I will complain to the regulator and I suggest everyone does the same.

I wish I had found and read this site before placing my order with BT. I currently have no broadband at home because my order is now one week late. Every time BT email me with a new date (in words that suggest they are doing me a big favour!) it is a later date than the unacceptably late one they have already given.

I cannot comment on the quality of their broadband as I have yet to experience it, although I am now expecting the worst.

The customer service however cannot be described as terrible or appalling. It cannot be described in that way because it simply does not exist. Totally and utterly pathetic.

If only I could award zero stars. BT Internet cuts out several times a day everyday. I have literally spent hours trying to sort it out with awful Indian call centres (they should rebrand as Indian Telecom as it would be more accurate). They have hung up on me, promised and booked callbacks which they fail to do, they also did not send introductory offer prepaid MasterCard for over six months, they promised to do this six times and then claimed I was not eligible. I only received the MasterCard when I threatened legal action with small claims court. They are a terrible repugnant company. I was a sky customer previously and had zero problems with them over 4 years and wish I had not switched. I will be changing as soon as my contract is finished. Do not use BT.

I consider myself a patient person, there have been many an occasion when I have had to be on hold on a phone call or not received the level of service required, but I always think to myself 'maybe the person on the other end of the line is having a bad day!' And so I just put it behind me and move on ... In BT Sports case, they are a pathetic and useless bunch!

Having tried to resolve a simple issue, BT Sports not working after paying for subscription, you would think after three horrendous, longwinded and incompetent phone calls, I still do not have BT Sport... And the incompetence far reaching, I am staggered to understand how there could possibly be so many layers of outrageous incompetence. That in itself, I have to admit is impressive. I mean credit to them that they can behave this way and still have a viable business.

In my last call (note not final, but last) the customer service assistant - 'customer service' being a figurative speech - they suggested the fault lies not with BT sport but rather our own TV. This was until I pointed to her this was the same TV that played TV sport a mile down the road only 4 weeks ago ahead of moving into our new house. She appeared perplexed, like a deer in headlights, at the prospect at having to veer from her scripted speech of blaming long suffering customer... I mean could it possibly be...BT sports fault???

I don't usually leave reviews, but in this case I have to make an exception. BT have been appallingly awful. I ordered BT Infinity online on the 28th April, paid for a line rental saver and connection charge (£243.28) only for them to cancel the order 10 days later claiming I needed a new line (I don't). I was offered the same deal on the phone and they said they would waive the £130 charge for a new line (which they tell me at this point I need, but later tell me I don't) so reordered Infinity only for it to turn out to be considerably more expensive than they promised when the details came through, so I cancelled that in May. Since then I have had a bill for £34 taken from my account, and a final bill for £9- despite never having had telephone or internet from BT. I have made 8 phone calls to them- over 5 hours in total- and still have not had the 243.28 refunded nearly 3 months later, despite repeated promises to do so. BT you are awful, and I wouldn't even recommend your services to someone I didn't like. Beware.

Moved house (to next door) No phone or broadband for 6 weeks now. No customer service. Delay management just manage to delay. Lies and excuses. Failure to communicate. Connection dates continually changed. Still receiving monthly bills. Need I go on.