BT Home Broadband Reviews

I have had interrupted broadband and limited service broadband for almost a week now. Prices went up and I started a new contract three months ago.
I keep having to reset hub several times a day. This is hopeless.

AN expensive mistake on my part to take on what quickly proved to be very unreliable broadband. Same old BT arrogance - 'we know best, ignore the customer, buy the new router'. I can't wait for contract to end so I can put them out of my misery.

BT telecommunications have possibly got the worst customer service team that I've ever spoke too. Firstly had a great service for two years, even without fibre the connection was excellent. Gradually the monthly bill crept up and then it came too moving house. We informed BT that we were moving and gave the correct details , all sorted.great no worries. Wrong we received a letter of confirmation on the date it would be switched on and a email. The day came didnt realise how much I would miss wi fi, mobile data sucks. No connection,so we waited a day and nothing. So I rang BT and after 40 minutes of being on hold I got through to a lovely gentleman in a call centre , who could barely speak English and after ten minutes just to relay my postcode it was not going well. After a further 20 minutes off frustrating conversation, which lead nowhere he decided too try and tell me that someone had cancelled the order and gave me the number it was cancelled off. The number he gave was my phone number and said it would take a further two weeks to connect us . Absolute joke and a complete mockery of the word customer service. I'm sure if I was a new customer I would have got a much better service. Now with talktalk, cheaper, more channels,and didn't take two weeks, Rant over

Rubbish customer service and intermittent problems with the internet speed. Avoid!

Been with them 15 Years poor service , not receiving a good signal . I can only receive a signal if l am with in 12 feet of the hub . No one seems to help , will Change from BT asap service disgraceful

I have needed to cancel my contract, and I am currently trying to do this. It's still a couple of days into my cooling off period and I am well within my rights.

I've been trying since last night to cancel. It was quite easy to set up with bt, and was told if I changed my mind it would be easy to leave so long as it was within 14days of starting. Well I'm trying now and finding it near impossible.

What is not acceptable is internet providers thinking they can inconvenience you out of not cancelling. The best way to keep customers is by good customer service and good products. Get that right, people stay longer, refer others and you make more revenue. Trying to stop people cancelling by making it sp hard is ridiculous.

No other choice than BT and the speeds and relaibility are appalling...promises of a better and faster service never materialise....Trying to run a business using a broadband connection in DT11 8JN is impossible !!!!

If you are considering joining BT then don't. Signed a 2 year contract in October, no internet for over 2 weeks, insisted we had internet, sent 2 Openreach engineers who both said, you're right you don't have internet. They eventually fixed it but had to give us a new 'contract' this happened 4 times. They took money on all accounts so we payed them over £370 too much, we are still arguing with them. Today they tell us they are putting their charges up !!! So, what was the point in signing a contract. Utterly scandalous company.

Just HAD to come and add my review to the pile of negative comments that get posted here due to the service BT gives. Here we pay for 30MB/s download and are on BT's buisness fibre optic deal. I am HUGE tech geek so i know when somethings up. We constantly get sh*t on from a height from bt with extremely slow services (at one weekend download went down to 0.4MB/S!!!) and constant connection interruptions. We haven't had a week go by that we have a constant connection. The 'broadband' sign on the router is always orange or non-existent when the connection drops. The only times we have had what we pay for seems to be ridiculously early in the morning and for a week after we phone them to complain. We have sent an email covering all the bases they seem to constantly say "this can have an effect" like hardware bottle necks. Getting us to go ONLY on certain sites to check the speed which we are sure are exaggerating our network speeds. Bt are THE WORST ISP out there and I highly recommend looking elsewhere. Possibly someone that can withhold their end of a contract that they sign you into because it is most likely that after your contract ends you have had enough of their bullsh*t and decide to go to a worth ISP of your money. I feel the need to say this so that maybe one less person is screwed over by bt and one day (hopefully) the company ends up where it deserves to be. In the dirt. TLDR: DON'T EVER SIGN WITH BT THEY WILL F*CK YOU OVER.

My internet though infinity is so unreliable I have to use BTWifi-with-FON if I want an internet connection.

We are now on our 4th BT Router! The speed is poor (1 MB/second)but worse is the Broadband service keeps dropping out. There was a public meeting with BT in the village hall at which BT said that a fibre link to the exchange could be installed. This would however need match funding i.e. if BT's cost was £30,000 the village would need to find £15,000 of that. All for a service which they should be providing in the first place. OFCOM should regulate the cost i.e. based on line speed, 20M/s = £12/month then 1Mb/s = £0.60/month. Not one price fits all, this would focus BT on improving their service.

Here we go for an epic list of failure from BT broadband. For 4 years there is ongoing work due to Infinity upgrades in my area (it like 70's Eastern bloc technology) and every time work is done near my home lose broadband and/or phone line. First time as hadn't a mobile told me they'd call to arrange a repair on broken landline - yes thatwas their solution, get repair done three months later same again and next repair this happens again and again one engineer advised buy a new hub router which I do. Next one advises me cabinet is not fit for purpose at my housing estate and best to pass on Infinity as will be years before it actually works to fullest capacity.
So around a year on same happens again Kelly Communication engineers are working across street from my house and lose broadband again in this time three engineers tell me with an engineering degree they have broken a cable joint each time. At this customer services assure me will never happen again.
On 13/7/16 drop out is not resolved so start a webchat but difficult via my phone so don't get a resolution then away at work for a few days and call 17/7/16 advise of previous issues and begin a complaint so given a date of 20/7/16 for repair causing me untold hassle to re-arrange my diary but do so. On morning pf 20/7/16 re-read SMS sent to confirm this discussion/appointment it quotes 13/7/16 the week before and I reported this on 17/7/16! So after an hour two handlers agree this will not happen however their manager tells me I'm due for repair in next hour. Hour passes by and no engineer so another call and webchat which at this time advised I livei rural Scotland I dont 6 miles from largest city Glasgow seemingly it was a logistics issue for rural living which I do not have add can see two engineers vans along road so there are engineers in area- no their not well I can see them call ends with being told can't help anymore as will not accept lies and additional five day wait.
BT customer services are from the goon platoon tell you anything get called out as liars with proof each time and they rudely hang up as you tell them politely as I don't shout or swear at them as too tired of this now. BT your worse than pathetic and now leaving to get a pigeon its more reliable than your service.

1.3mbps to 1.6mps
We have bought new house over two years ago
We were promised to have fibre optics soon, but I dont know what it means soon in BT language, probably whenever.
2016 and they are still building houses with those crap copper cables...
Average speed in Vietnam is 1,8mbps!!
We all here(not just me) have this issue.

Wish I hadn't bothered to go with B.T. My internet speed is 1.8mbps and download is about .7 on a good day. I have spent hours speaking to customer services and to be honest I wish I could cancel my contract. My speed at night can drop below .8 Mbps but because they check during the day when there isn't so much demand on the service...any other provider couldn't be worse than these

terrible service - use broadband everyday and although I live in the 'near' countryside, expecting with fibre optics to get 15GB
I end up getting less than 10 - and even 5 most days
the broadband 'sticks' and web pages stick most times
also - I DO NOT like the way they add sneaky little extras like 'display view'with TPS on the bill - I do not have a display phone, still get loads of unwanted calls (about 3+ a day)and when I try to remove the option, it is so complicated to understand the choices (they have a sneaky way of hiding options) that you give up in case you choose something worse!

BT Broadband is just dire and is only matched by the service which is even more dire. They insist the broadband dropping out numerous times per day or so slow it won't even laod a simple website is working properly and a formal complain acknowledged in writing has not even been actioned months later. Just don't bother.

Unreliable wifi. Terrible customer services.

The worst customer service - Disgraceful for such a big brand. They do not answer the phone. You end up in a queue and it then just cuts you off after 15 mins. This happened to me 4 times in a row this morning. Wifi is rubbish - signal keeps dropping from all devices.

Non existient customer service, unreliable bband connection, billing errors and inability to handle simple reqest like transferring the service to new address. Constant calls from their rude sales team.

I went with bt when I was told not too only wanted to go with them as I wanted bt sport I joined at January and still can't get it now I have given up ringing them as you never can understand what there saying just can't wait till new year so I can get rid of this useless contract and next time I might listen to what people say when they tell me not to bother with a company