BT Home Broadband Reviews

Absolutely useless!!!!!! Took 6 weeks to activate. What a joke!! Internet speed not as fast as they guaranteed it would be and customer services couldnt give a flying monkey about there customers

Awful awful ,only joined because of sky 12 month deal,oh dear , I live 300 yards from exchange, broadband will drop out at any time 3am,5.30 am 10.00pm,I cannot tell enough people how poor they are, truly deceitful company, anyone reading this, don't go to BT, awful service,awful customer care, laboured call times, truly awful

Every evening (around 7pm) speed drops from around 24Mbps to less than 5Mbps. Often less than 1Mbps. Usually back up to decent speed by 12am. Nothing different that I am doing so must be down to BT. As I work during the day, the evening is when I need the speed!

Opted for fibre optic given long distance from Exchange but pretty diabolical all round

Pros:
Netflix works well (only tried in evening)

Cons:
- Consistent connectivity problems during the day (off peak!)
- Poor quality VoiP calls (mainly Skype)
- Incredibly poor support, helpline performs speed test and that is their key to connection being ok
- Any further support must be through their paid for service

Have been with BT since July !!
we have infinity which keeps dropping out wish i had stayed with Sky!!! will be gooing back after 12 months is up. Have tryed contacting customer services, over a hour waiting in a que they are a joke.

I have never come across such bad & unprofessional customer service.Ive spent hours on the phone trying to get my email address changed.I have been passed from department to the other .The English team are great the team of advisors abroad in India or where ever are diabolical.I wouldn't have anything to do with BT ever .avoid like the plague at all costs .

I have what BT jokingly refer to as high speed fibre broadband.
I live less than 3/4 mile from one of the most modern exchanges in the north west so theory is a good short run connection.
the funny thing is when we made an upgrade 3 years ago the engineer had a problem locating the distribution box. this was eventually located about a mile in the opposite direction. This is probably why the service is so abysmal as we may have (some doubt about that) the fibre optic to the box but then we have about a mile or so of Victorian copper cable thereon. Says it all for BT promises of better performance. Disgusted for £50.0 a month. As they say in Dragons den "Im out"!

Don't use BT, seriously. I've had the worst experience with BT, and although the advisors have been semi-useful, it's not good enough to compensate for the terrible service. To validate my claim:

I'm a student, this means that I need internet, particularly a reliable connection. I move into a new flat and ring BT and ask how long they'll take to get my internet working. I'm quoted 10-12 days. Fine, that's average, I can go that long on data, just. They check my postcode, confirm this and let me know that I can get at least 50mb in my area. I buy a BT Infinity 1 package. Super.

I get an email confirming that the hub will be delivered (c.£8) and the line will be switched (c.£49) in 11/12 days. Two hours later, I get another email saying that actually, it's going to be 21 days(!). The advisor suggests BT Openzone but there isn't one nearby, so they suggest that I get a MiFi data box for the time.

I buy a MiFi data box for £14.99 and buy 32gb data (there are 3 people in my household and this need to last 3 weeks) for £25. That's now another £40.

Finally, the hub arrives and the internet is turned on. Great. The literature that came with it says that it would take 3 days to settle, okay. After 4/5 days of terrible connection that drops out frequently and doesn't exceed 20mb (averaging at only 9.4mb) BT rings me because I put in a complaint about the wait. I explain how bad the internet is and the advisor tells me that it will take a week to settle.

I ask her about the 21 day wait, she says that I'm entitled to £14 compensation, but when pushed she offers me £20.

At this point, I've received my first bill and with all the charges it's over £80,and that's just my BT bill, it doesn't include the data I had to buy which pushes it to over £120.

Now I'm sat here a week later, a student, with a bill of £108 (minus the discount which hasn't actually been taken off yet) because of BT, after having to wait 21 days for connection. Oh, and to add insult to injury, my internet hasn't connected for the past half hour, even with resetting the hub twice. I'm writing this on Word ready to copy and paste if it does come on again, or for when I get into Uni-whichever comes first.

Don't bother with BT, if it's in your area, go with PLUSNET instead, faster/matched speeds, cheaper, and more reliable, it's what my friend has in her student house and what my parents use at home and they've had no problems.

Update: My bill is due tomorrow,before posting this review I thought I'd give BT one more chance. I spent 40 mins waiting on the phone. 30 mins waiting on a live chat, then later another 50 mins on live chat just for it to disconnect after I had told my problems to the operator. Useless.

bt infinity 2 = joke !!!!!

11mb download
5 up

even had bt engineer out. he said nothing can be done..

Appalling, I wished I had never sighned up to them , since august1st I've had 2 ghost engineers appeared and 2 line rental engineers appeared to fix a broadband problem . I have wasted around 70joits of my life on hold or in a quie . they are totally useless as a provider . You never get put through to the right department, and even complaints advisers could not give a damn . My next step is to cancel my subscription and wait for them to phone me . They might just talk to me then when they don't get my money .. I cannot stress enough that it's the most frustrating company I've ever felt with .

Its joke I made mistake to join them 3 months now same problem they should not allow advertised in TV because that's trap

Been with the company about a month already had to make 2 complaints both completely ignored. DO NOT go with BT you will regret it. I'm saving up so I can leave asap.

Just paid for an "upgrade" which keeps dropping out. The customer care is the worst I have ever experienced, in any industry. The Outlook engineers have about 2 weeks experience each and are useless, literally. Even the BT engineers, who generally know what they are doing, cant stand them.

This dreadful company is a shameful example of what happens when there is no effective oversight. The fatboys at the top cream off huge salaries for no reason and no one gives a damn about the company. The board of directors should be savked for incompetency and the customer care should be brought back to the UK. I have nothing in principle against Indian call centres but the ones BT uses are utterly, utterly incompetent.

Probably selected for cheapness alone. What a truly dreadful, shameful company.

Installation puzzling end up installed where i do not want it. Was then told to install upstairs will cost me £120 / customer care rang twice both times I was cut off. Cannot access my account easy I have given up. Do not reccomend BT I have a 12 month contract whech I will finish as soon as I can. I advise anybody not to buy BT internet.

Total rubbish, only since refusing BT Infinity due to costs involved speed is ridiculously slow

BT service is very good, however they try to get you to sign up with vouchers for £100 and £50 which they do not honor. Don't know how they get away with this deception.

ABSOLOUTEKY HORRENDOUS COMPANY. I HAVE BEEN DEALING WITH ELIZABETH FROM THE HIGHEST LEVEL OF CUSTOMER COMPLAINTS. SHE IS A LIAR. SHE TOLD ME I COULDNT CANCEL MY SERVICE WITH NO PENALTY EVEN THOUGH I HAVE ENDURED TERRIBLE SERVICE SINCE FEBRUARY. ITS BLEEDIN ALMOST OCTOBER AND STILL WAITING FOR RESOLUTION. ANYWAY I HAVE RECORDINGS OF BT OPERATIRS SAYING THAT IT IS MY ACCOUNT THAT I COULD CANCEL WITH NO PENALTY. THIS IS SOMETHING ELIZABETH DENIED, ENGINEER NOT TURNING UP. FAILED TO CALL BACK ON NUMEROUS TIMES. JUST BEEN TOLD I WILL BE GETTING REFUNDED NOW FOR MY SERVICES SINCE FEB. THIIS WAS FROM THE CALL CENTRE INDIA. GOT ALL THESE RECORDINGS ALSO. SOMWILL BE LOOKING FORWARD TO OFCOM OMBUDSMAN HANDLING THIS.

I was having some issues connecting my laptop to the new home hub we had just received. Although the problem could not be resolved (due to the age of my laptop), the customer service was quick and helpful in trying to determine the problem and figure it out.

they alter monthly payments without your consent so you wind up in debt 12 month contracts wind up as 9 month contracts without warning and I don't mean price changes when your with another isp and you have a speed fault like no usable service and you inform your isp they the report it to bt they in return say there is no fault after putting up with no internet for 3 months I phoned bt only to get the answer your not our customer so ok I cancelled my existing contract with my isp and joined BT broadband with a promise of 1.5mbs but when I connected up over three days of use the only speed I was getting was .001 mbs if I was lucky so there was a fault and my former isp lost a contract because of bt cheat also the speed that I now get is so say 5.8 mbs and yet if I connect more than one laptop or desktop the surfing use or bbc iplayer is trashed they then offer you infinity so you say ok then when you check the download speed from their cabinet the one you will bb connected to you find that the min speed is just bellow what your getting anyway I could write a book about the dirty tricks that BT use the sooner the government and local councils wake up to the useless service and con that BTopenreach are pulling with the grant money being paid to them to provide a superfast highway to the most populous users this area for one is not getting it their excuse is the copper wires my answer is what happened to the 21st century cabling promised by bt this was supposed to be completed years ago if we are on second rate cabling that provides a second rate service why are we paying a top rate monthly price for a second rate line that can't take the load. Ofcom should wake up to the ripoffs this company is pulling I could write a book of all the cons they have tried on me but the best is the councils and government are wasting tax payers money

I have BT Broadband and it has been continuously disconnecting and very poor speed.