BT Home Broadband Reviews

Useless.....internet is that slow that I am unable to use it. Only just signed up so unable to cancel it. Phoned customer services and a complete waste of time. Would never go with them again, any other provider would be better

Absolutely useless. Added line entries without consent. Spent 30mins trying to get it cancelled. Told default was that it was added if they didn't hear from you. How can that be correct. In process of changing line rental and provider. Will not use BT again. EE just as bad now they have merged or whatever

Over a year ago, we started getting problems with our internet constantly losing connection. 9 months later, and 20+ engineer visits (one of which we were incorrectly charged for! £100 taken out of our bank!) we were told there was nothing they could do. We were actually told we should move home.
Guess what? We moved home. The internet is even worse. It gets up to 3.5Mbps, but spends most of the day lounging at 0.1Mbps. Unusuable. I've tried to get BT to listen, but they only seem to test it while the speed is decent, so they won't believe that there is a fault. I've been promised call backs that never happened, and the faults/complaints I raise are closed without being resolved, and therefore never get escalated.
I honestly wish I'd never signed up to this terrible company. I rely on my internet for work and this is causing me considerable stress.

I'll work backwards for this. Reliability, none, its the worst broadband service ive ever used, talk talk were rubbish but these have beat them hands down on rubbish reliability. Speed, the slowest broadband i ever used and im sorry i still say it shouldnt matter where you are in the country you should get the same service after all, you dont pay less or more based on post code. my nan works faster and she died 16 years ago. Customer service, no experience with this really as i get bored once ive sat on the phone for over half an hour waiting to talk to someone. Overall satisfaction, if i could give zero stars i would. i am going with another provider because of how bad these are so im out of contract yet they still want to charge a broadband disconnection fee. thats the best joke ive heard since i see lee evans live a few years back. BT promise all sorts and judging by these reviews and my experience i would stay well clear, well over priced for the lack of service provided.

Terrible, terrible, terrible. I've spent 2 hours on the phone with them and still wasn't able to sign up for a wifi. Apparently I was supposed to get my credit score check myself , pay 15pounds for that just to have my application refused. Would give 0 stars if I could.

Stay away from this company, DO NOT make the same mistake we did by switching to BT. Not only they lie but they also have the worse customer service you can imagine. Probably the worst company in the UK, if you switch just pray everything goes absolutely smoothly because I tiny problem will become massive by BT and their minions of useless customer service advisors that pass the buck from one to the other.

IAm getting .2 mbs with but its service is terrible

Would not recommend bt at all .the way i have been treated already is not wot i would say has customer satisfaction

Very ,very, disappointed . Will be switching back to sky as soon as possible.

Tried to get through because my Internet is not working. After 30 minutes of endless calling tone and "thank you for calling, we're very busy" messages I had to give up. Enough to make me decide to take my business elsewhere. Unbelievably shocking service.

BT reliability & customer service has to be the worst in the UK

RUBBISH WASTE OF MONEY

I went back to BT; over and over and over and over again.... after deciding to change my contract with another provider, BT (mis)sold me fibre broadband. They enthusiastically (perhaps 'pushily') reiterated that is was 'Good news' as I have fibre broadband to my house. They cancelled my contract with my previous provider and rang me two days later to tell me fibre was NOT available. They then offered me a discounted copper broadband package, which I took only to find out that it would take a further two weeks beyond the original start date to install (a two week break in my service) and that it was significantly cheaper elsewhere. I then cancelled my order to receive an order confirmation text message inviting me to reply 'start' to confirm my order?!? I rang customer services who told me that it should be obvious that an order confirmation means a cancellation (the word cancellation was never in the text). The operative said that an order confirmation is 'semantically correct' for an order cancellation. Not in my world. It is comical looking back, but the fact that the call centre operative would argue with a customer in such a way means that BT are not worth my money, any day, any time, ever. After 8 separate phone calls to this lot I would say 'DON'T BoTher.'

Appalling service on broadband and tv. was told bt sport is free to view on the tv box. when I set it up its unavailable as my broadband speed is too slow. I have been mis-sold this product as it doesn't say anywhere bt sport depends on your broadband speed. when you phone up the call centre staff are rude and unhelpful, if they can even understand English. absolutely shocking service

Appalling customer service, appalling connection

Never ever go with BT, they are the worst network by a long shot, they monopolise you and use where you are to give you slower connection speeds as they know you have no other providers to chose from. SCAM COMPLETE SHIT

I JOINED BT FROM SKY ON 20/09/16 FROM SKY AND IT HAS BEEN A DISASTER, I FIRST GOT BILLED TODAY AND IVE BEEN INFORMED I WILL BE BILLED AGAIN ON 06/10/16 THE BROADBAND IS SLOW YOU TUBE CANT UPLOAD AND THE PRICE IM BEING CHARGED IS NOT THE PRICE QUOTED ONLINE SO NOW IVE CHARGED 2 MONTHS FOR SOMETHING I WILL HAVE HAD FOR 3 WEEKS!!! THE HELPLINE IS EXTREMELY RUDE AND WHEN I REQUESTED SOMEONE WHO WAS ENGLISH BECAUSE IM PARTIALLY DEAF I WAS ACCUSED AS BEING A RACIST.

Worst company I have ever dealt with in my life. The connection is very very slow and constantly disconnects at random times when very important events are being carried out. This also happened at my last house when i had bt where it would constantly disconnect and i would have to restart the connection over and over and over untill my brain couldn't handle it anymore. The wifi is constantly slow and drives the whole family insane. Arguments and fights have arised from this dark connection that caused a violent plague to erupt in my household. Sometimes in the morning when i go to eat and McDonalds i take my PC there with me in order to recieve a taste of stable connection. Signing with BT was a fatal mistake that will daunt me till the day i die and I truly hope no one will have to face such a horrific experience.

Recently I had a problem with my home land-line having a loud crackle and also broadband which kept disconnecting
The customer service from BT was appalling. Problem with their oversees call centres not able to understand me and vice versa
They told me twice that my fault was fixed, when it wasn't and had to start the process all over again
I have now given up on BT

Having suffered several 'major outages' in this area over the summer, I made a complaint to BT. A few days later they called me back - to see if they could call me back in a few days time! By the time they eventually called me to discuss my complaint, we had had another 'major outage'. The customer service gentleman I spoke to had an Indian accent, but I wouldn't say I couldn't tell what he was saying. Mostly he blamed Openreach for the problem, but that is surely a cop out. If he was calling to deal with my complaint, surely that means that whatever arm of BT he worked for was taking responsibility for it. He also seemed to contradict himself over and again. First telling me he could give me a rebate on rental for the number of days outage, then saying he could not unless it was 5 consecutive days outage - which we had not had. I tried to clarify what he was saying, getting very frustrated that he seemed to keep contradicting himself. At the end of the conversation I told him I thought it very poor service that we had to be without internet for 5 consecutive days and that I would look for another service provider. We agreed though that he could close the complaint as we seemed to be going round in circles and he said he would make the rebate!!! I don't know if we are getting a rebate or not. I was left feeling very confused and frustrated - so much for customer service. He did however confirm that we are not under any current contract with BT so I told him I would be looking elsewhere for an internet provider who knows what customer servce means.