Three Home Broadband Reviews

its a pity i have to give 1 star because they dont deserve it.I have to log in every 5 minutes so its impossible to do anything.I contact customer service who blame everything they can think of weather.location.congestion ect but what it boils down to is they charge for something they dont provide..Absolutely useless,dishonest company..do not waste your money.

it works well at the first one month, but one day, they suddenly blocked me getting into some public websites,which i used all the time. i have to call them to unblock me and now the speed is terrible and unstable, i can't even use it for my work zoom meeting. and the funny thing is I can't even log into my router, Three is obviously monitoring people, very doggy!!

I have full signal on my router but my speeds is about 1 mbs , most of the time it’s lower than that , I’ve seen speeds of 10kbs which is rediculas ... I’m stuck with this contract for another year! It also just cuts you off the internet for no reason it just stops !!! I was told it would be perfect for Xbox live , this was a massive lie , you cannot compete with someone with real internet because you are lagging so badly!!!!!!!!!!!!!!! It even struggles to run Netflix! NOT HAPPY!!!

I went to the 3 store to ask about their mobile internet. While I was there I was told about the 4g homefi, 300mbs and only £22 a month wow! I signed up and cancelled my sky contract. The best speed was just over 15 meg at 5 AM. Before 10 am I could get 4 to 5.5 meg after that 1 meg was fast weekends we often couldn't even get on Facebook. My first complaint I was told it was because of the unlimited service and they are working hard to solve the problems. My second contact when I asked to cancel my contract was agreed without any argument. If you are considering 3 4g homefi I would suggest you ask them to put the download speed for your postcode in writing.

The only thing I can't wait for with Three Mobile, is until my contract ends and then I will never ever use this company ever again for mobile broadband. it is absolutely useless

They don't tell you when you sign up that their broadband speed is rubbish.

Very rarely does the speed reach 20 megabits. It never does in the evening and often stops working completely. The wifi unit itself also crashes often needing to be reset in order to get any connection. I have been with three many years but this service has let them down terribly

As is often said in these sites. If there was lower than one I would give it. Appalling service, appalling speeds, total lack of interest if youcontact the shop. All in all, I am suprised they are still in business. Just absolute *****. And I NEVER normally bother with giving reviews. So that's how bad it is.

I have expected much more from a company such as Three.

The Three guy at the Chester shop said I should get "tier 1" reception and I should not believe the negative reviews. He was wrong on both accounts.
The TV that needs only 3mps gives me distorted picture. Even the simple internet browsing takes a long time.

My advice is only to use them if there are no other options.
I will be disconnecting the service the minute my cable service is connected.

Pretty much is realist here what others have truly said in their reviews... Awful, very slow connection (on SIM only) everything slowed down. Previous provider EE. I had no problems. Customer service abysmal. Left me waiting an hour twenty minutes, then, as others have said, they ended the call... Don't do it. Cheap but not worth it...

Its been a frustrating and ultimately unsatisfactory relationship with 3. I've just now cancelled my broadband after many months of poor connectivity and customer service, worse than other companies I deal with that are also working form home during Lockdown.
How does an existing customer, since 2011, feel when you find out your provider offers an unlimited broadband for about half the price of my current contract? That they finally admit your router is old and will send you a new one after many previous calls where excuses were made, e.g. work in your area, reboot your device, reset it etc. etc. Too many excuses, not enough interest in resolving the issue until I finally rang in to cancel. Too difficult to make a complaint (no complaints email address!)

terrible service.
the broadband was down within the first week of service. The device looked as if it had been used before, the sim card was already installed. I couldn't register on the website as the password they gave me didn't work and I never received the mail to reset the password. So I had to call, I couldn't go through the first day. The second day, I waited 1:30h and gave up. They have literally 5 songs on repeat, hurting your ears I'm sure on purpose, an actual torture.3 ppl asked for my details and put me on hold again. I was so fed up I decided to cancel my contract, and waited for another 30mn to talk to someone. It's the most ridiculous service you can imagine. It might be cheap, but it definitely isn't worth your time and energy.

On my first night of using the mobile router I knew I made a big mistake. Incredibly slow connection which in reality was worse than using my mobile as a hotspot. I couldn't register online as it kept wanting to send my an ID to the telephone number of the mobile router. Customer service is very elusive.

Lamborghini and Maserati don't need to advertise their products because their state of art quality screams for itself, mouth to mouth.

Unlike terrible service quality by 3 that needs to drop their prices to pathetic levels AND sponsor Chelsea to desperately attract customers.

Here is the horror story, on Sunday I walked in the store to get my SIM card checked for not working since I hadn't topped it up for over a year as I was abroad doing business and being their customer for 4+ years, I was expecting that I wouldn't need any identification to confirm that im their client.

However, I was sent back home to get an ID. I went back to the store then I was told that they can't accept my EU ID since DOB and pic are not on the same side. I wasnt even told beforehand so I had to go another round to get my passport.

After spending 2 hours in store, observing the employees STRUGGLING to get their customer support service colleague on the phone to sort my issue out, I was told to come back on Monday and try again.

On Monday, still the same STRUGGLING story, so they decided to go Live Chat, which is something I coud do myself at home and save myself time of my life and money.

Eventually after 30 minutes I was told that my SIM would be delivered to my address in 1-2 working days.

However after 3 working days nothing shows up, I go Live Chat and to my huuuuge disappointment, I was told that my SIM hadnt been placed in delivery by mail yet.

Causing me to lose even more money because people were unable to contact me.

Beyonf awful, I would rate 3 with ZERO stars if I could.

Customer service is terrible, as soon as my dongle broke, they did not want to know, tried to cancel as I was out of contract, sent many letters, chats, all were not replied too, They referred me to a debt agency and it will soon be in the hands of the Ombudsman.

The worst thing about Three mobile is their customer call centre, most of the tel operators have a pitiful command of English and sometime completely impossible to understand. I am 100m away from the mast the speed is down to 2Mb at peak times

Don't sign up for broadband with this company. like other sunscribers the first 4 weeks was good. After 4 weeks the speed is between 2mbps and 12mbp and constantly drops signal. The router is useless, 4G poor, 3G bit better but poor speeds. As for 5G ready they can't get 4G ready. Customer service is basically non-existant. I'll give them another month. If they can't provide the service they advertised they wont be getting my money. I've seen other posts on here where people still pay for a bad service, if we all refused to pay they would soon buck their act up.

Best speeds I ever got were 7MBPS, usually closer to 1MBPS. Consistently cuts out once per hour, for about 5 minutes.

Very slow, signed up for a Three mobile, first month or so I was getting 30mb then it has steadily decreased. I even bought an external antenna for a new router to try and improve reception. At best on an occasional time we can get 17mb now, but usually is around 7 - 9mb with 3mb upload. A computer guy I know said that Three will be just throttling my bandwidth and slowing my speed down. My external antenna faces a mobile tower in direct line of sight, but because Three 'piggy back' off the tower rather than own it, they get limited bandwidth on it as well so all in all it's crock of sh*te.

I will change to another supplier when the contract ends but I think the UK as a whole just does not have a good enough internet infrastructure for a modern economy.

We took up a contract in March as we had just moved into a new apartment and they assured us that the contract could be cancelled whenever and we would only be charged for data used.
2 weeks after taking up the contract (April 2020) we tried to cancel as we now had a better deal (better service and price) and they said we could not cancel due to COVID and to wait until they reopened their cancellation service and we would be refunded due to the wait as we were no longer using this service.
Now in June, we tried 3 times to cancel and we've had various excuses (computer system is down/not able to cancel atm), I finally got through today via telephone and was not able to understand the person on the other line (terrible signal on their end which is ironic) and have been informed that there will be no refund and that they are going to take another £30 next month prior to cancelling!!
Avoid this company at all costs!!!!