Three Home Broadband Reviews

joined 3 several years ago and was initially reasonably happy with the mobile broadband service which l utilised at work. Moved jobs recently and decided to quit 3 as the coverage poor in the Peak District. That's when the hassle began. l contacted 3 via the net to cancel what had become a simple rolling monthly contract and waited for a final bill that failed to arrive. lnstead l received a letter from a debt collection agency stating that my account was in arrears and that my credit rating would be ruined if payment was not made. A few days later a bill from 3 appeared which l paid, but l still find myself pursued by the debt collectors while attempting to resolve the issue directly with 3 who seem utterly clueless. my advice is to steer well clear of 3.

Almost impossible to use can be better to just switch it off .

Moved in a studio flat on the 19 of February 2021, after searching on the net for a quick easy to handle broadband provider I decided to go for Three 3 mifi mobile broadband. Down load speed between 6.9 Mbps up to 18 Mbpps (late night) 2 devices connected, I am pretty satisfied with the service. And it is the best cost effective solution on the market for an unlimited download mobile broadband 2 years contract.

Three mobile broadband used to be ok, but so did the three mobile network, baring in mind it is a Chinese owned company, you don't expect much else other than poor service and poor quality product. the broadband has always been slow, but it is now off as much as its on, we terminated out mobile contracts and the broadband contract will go the same way as soon as the contract ends, while the contracts are weighted in favour of he provider these companies can do as they wish as they are guaranteed payment, if the consumer actually had any rights in telecommunications contracts suppliers would improve their products.
Jut don't bother with three anymore, waste of time, effort and money.

Absolute piece of s... Impossible to use, the connection disappears for no reason. In the last hour, I had to reconnect maybe 30times.

Terrible. Was sold a 5G connection to my address but when I was experiencing below expected speeds checked the Three website to be told that 5G was not available in my area. When coming to cancel the contract I had to enter my details 3 separate times only to be cut off mid conversation with the person who was meant to be helping me cancel my contract. 0/10, Would never use Three again.

7 days after purchase Download speed 11.4 MBPS upload 4.9, handling a laptop and 2 mobiles connecting at the same time with no issues at all. Pretty happy very easy set up you are online in no time after unboxing. No hassle, It is a small portable device highly recommended.

If there were 0 stars, that would be my rating for Three. Their broadband speed is at modem level for most of the day, the customer service provides no help at all but pesters you with standard blah blah blah. They wouldn't even let you out of your contract w/o cancellation fees, even when they're clearly not able to fulfill their part of the contract. If you want so spare yourself a whole lotta trouble, do stay away from this company. They are an embarrassment in every aspect of their doing.

Please stay away from Three. Shocking speed. Not able to watch a Facebook Watch video without disruptions. Sucked into a 2-year contract.

For seven months had nothing but trouble with three cost me more ln letters and phone calls got nothing back got a phone call couldn't understand man talked sarcastic nothing wrong then box went off altogether had to wait in n all day sent me same box had to change everything still doesn't work I am paying more than any other company anywhere and getting nothing for it please please don't never ever use three

Just beware that if the post office is slow in returning the router, under the money back guarantee, then you will be receiving almost hourly phone calls from the collections department. There is nothing you can do to stop this (I was told before hand that if I called with the barcode from the return receipt that would be enough - its not, only the router in their hands counts). This might sound minor, but it took the post office 2 months to return the router and during that time I was flagged as a debtor requiring hourly calls.

Speeds below 1 most of time.Sucked into a two year contract which i cannot get out of.Stay well clear.

Utterly useless. Utterly utterly useless. If you have any opportunity to use anything else - do it.

Practically useless.
Intermittent connection that rarely exceeds 0.1mbps between 6am and midnight.
Customer service is so bad, I could only call it hostile.
I consider Threes sale of the package to be entirely fraudulent.

Very poor srvice works sometime then nothing for hrs. would not waste time or money using 3 mobile broadband. Support is a waste of time they just blame number of people using it. HELLOI thought thats what people pay Broadband for to use not look at. You spend hrs on hold on the phone and get no where with them.

absolutely horrific customer service! I've been having issues with my mobile broadband and Three simply refuses to take responsibility for it and they want to charge me loads of money to cancel the contract. I'm now making a complaint to the Communication Ombudsman Service.

If I could give no stars I would! Shocking speeds and even worse customer service.

I live in Sheffield city centre and don’t have access to fibre broadband, so the fastest speed any provider can guarantee is 6 mbps which is fairly slow. I saw that Three were claiming much faster speeds so decided to give it a go! Oh how I wish I’d read the reviews beforehand..

It worked straight away out of the box which is about the only good thing. The speed fluctuated between fairly quick and unusably slow almost every 5 minutes. Tried the router all over the house to no avail. After a while, it settled on about 0.7 mbps which it never really changed from, despite showing full signal and 4G.

I purchased this in the Three store which doesn’t offer the same returns guarantee as online, however the store manager agreed to honour the 30 days and authorised it in my contract in case I changed my mind, and with lockdown looming (and closed shops) I was told I would be able to cancel on the phone.

This is where it gets even worse.. after being pinged around from pillar to post between various departments, I was told on the phone that they can’t authorise returns on the phone for products bought in store, and only the technical team would be able to do this based on the dreadful speed. After finally getting through to the technical team, they said I would only even be considered for a refund once they had conducted a weeklong troubleshooting investigation, and if the outcome of that was that they didn’t agree with my issues, there would be no refund. Feeling untold levels of dispair and betrayal about having been lied to in order to get me signed up in the shop (which had now closed because of lockdown), I opened a complaint in the online chat. After royally kicking off, the agent managed to honour my cancellation despite making a big song and dance about how it was outside of process and they were only making the exception as a goodwill gesture.

Moral of the story.. DON’T BE SUCKED IN BY THE PROPOSED SPEEDS! Like most of these reviewers’ experiences, mine was dreadful. The customer service is abysmal too.

Terrible internet. Terrible customer service. On the phone for hours. Being placed on hold for an hour. Wont let me cancel sim only contract unless i call a number which puts you on hold for ages. Wouldnt recommend to ANYONE.

I have been a loyal customer with 3 for over 10 years prior to February the broadband was ok however it has slowly but surely got absymal constantly . Lags when my son is on his ps4 and he can't understand I work from home and it constantly throws me of my network and calls and we can't watch Netflix or now TV as Constantly lagging I have 1 year on my contract I have complained several times and they have tried everything I will be cancelling and taking them to small claims if they put a bad credit mark on my file I have 4 contracts and have just cancelled one phone contract and will be moving the others to different providers very soon they are terrible and reading all these comments on hear bring home just how bad they are now they are going to lose lots of customers

Three when it works is great... just its not very often these days.

For multiple years I have had long periods where text messages don't arrive... they just disappear, even when the sender is standing right next to me. Ive complained about this multiple times both to tech support and in shops, and am fobbed off with its "phone settings"... four different phones, two different operating systems... come on... three buggered up the white pages entry when my number was ported to three a decade back, and its been broken ever since.

Worse, right now I am working from hme, using three mobile as my only way to contact office and data, and constantly see reports saying that three are upgrading my data connection and to expect faster speeds... but this is not the case. while "working" on the network I see data speeds slower than when I was using a dialup modem in the early 90's, and in the evenings it gets slower each week.

I am fed up with being fobbed off by callcentre chimps, and even getting through to the second line tech support fairs no better. I spent 10 years lecturing in RF and digital communications technology. The last thing I need is yet another idiot insisting I perform a factory reset. I shall be leaving three.