Three Home Broadband Reviews

Very bad customer service with three network. Very poor network coverage. Don’t buy from 3 network.after my contract finish 8 months to take cancel my contract. Totally disaster

Truly shocking. Entered into a 12 month contract and was promised I could use my phone after a couple of days. One week later, I still couldn't use my phone despite numerous promises.

well im just inbetween serviceproviders so i bought this 3mobile wifi 4g modem...really fast.great reception,,plus you can watch netflix on your smart tv with out using your data allowance.im very happy over all

Been with Three for over 5 years, but today has been a very bad day for our relationship...

Staggering display of incompetence by Three today; called 333 to get SIM from from Son’s phone blocked as it was stolen. Called them from my mobile, yet customer services representative (CSR) asked if it was my number I wanted blocked. I’m pretty sure they can see the number being called from so obviously it’s not this number. However, benefit of doubt given and told CSR that no, not my number, but the Collins number and provided my Son’s phone number. CSR then asked if I wanted a replacement SIM for the one being blocked. I said yes as ultimately we will replace stolen phone. CSR ordered phone and told me I had to £5+ for new SIM. I reluctantly agreed. CSR then says that was all done, though we also blacklisted the stolen phone too via IMEI, which I read out. I thanks CSR and hang up.

10-15 mins pass and I realise I need to call a customer and dial number on my phone. Recorded message tells me I can’t call that number. Odd, I think.. I’ll try another number. Same recording plays. It then dawns on me what’s happened. CSR has somehow managed to block my SIM, despite me specifically giving them my Son’s phone number.

I call 333 again (from Wife’s phone) and speak to another CSR and explain situation. They can see that block has been made but advise they can’t reverse it, as a new SIM has already been registered and sent out. I’d will have to wait the 4-5 days for new SIM to arrive. Not acceptable to me, as my number is an advertised business number used by me regularly and by customers to call me. It’s also part of various security systems whereby texts are sent to allow me to login to systems and to inform me of any security breaches on my vehicle and other systems. I can’t wait 4-5 days. I head to Three store and explain situation and get a new SIM. in store CSR completes migration of number to new SIM and tells me it’ll be working in around 30 mins.

1 hour passes, still no service with new SIM installed, so I contact Three again. First via Twitter support account and then via Webchat, at their request. Spend over two hours waiting for Chat CSR to read details from account and investigate solution. Told again there is nothing they can do, as new SIM is activated to my number and that’s in the post.

So now I have no phone, no mobile internet and no means to resolve it for days. What’s worse is this isn’t the first time Three have made an error like this either. Last time, I tried to upgrade my Son’s plan, as he needed more data. Again, CSR managed to mix mine and my Son’s accounts and changed plan on my phone, which was actually a downgrade, as I was on a much higher call and data plan. Again told me I’d have to wait for it to be fixed. That time is was a whole month, as it needed to wait until the next billing cycle.

Why are CSR staff not able to resolve such issues? I can’t believe that no one at Three/Hutchinson Telecom could have resolved this. But no one seemed to what to try and now I am leaving and taking all three mobile phone accounts with me.

“When stuff sucks... #makeitright”. Yeah, right!

Terrible customer service, prices too high and no offers for me being an existing customer. their packages are for so little mobile data compared to everywhere else. I pay £10 for 15GB of data with BT on Monthly contract now. They want £10 for 500MB on monthly contract. What a rip off. Steer clear.

Travelling from usa for 3 weeks, decided to use a UK mobile while here.
Carp hone Warehouse suggested my3 mobile, so I paid £25 for a SIM for a month, and bought an LG Nexus to use, which was a big mistake in itself.
My3 network dropped Jan 2 overnight, customer support has been unreachable, the website slow and no help at all
Will be taking the phone and the SIM back to the shop where I purchased it, probably won't get my money back, but will spend many hours panning my3 mobile on as many websites as I can.
Waste of time and money

With Three Mobile, I am getting around 75 Mb/s download speed and 9 Mb/s upload speeds, in semi-rural West Yorkshire.

Reliability has generally been very good, and I now have an external (omni) antenna mounted on my roof (connect to my Huawei B593 router) so I expect reliability to be even better now.

Customer service is usually very good or excellent, with the odd exception. But I find they generally look after me very well.

Definitely recommended.

This technology has been over-hyped by slick advertising. Dongles are over-rated and unreliable. The network signal is poor even in urban areas. My dongle frequently fails to connect to the internet.

The customer service line is obsoliutly useless, to say the least!! I am not a demanding or picky person myself. However, this was just unbelievable! I was staying on the line for over 2 hours on Monday evening and for over an hour on Tuesday morning. The staff had a very poor knowledge, kept me on hold or transfering me all over the departments and eventually made me cry and spoiled my day. While, all I wanted was to keep my old phone number. I was not even switching providers! I just changed the contract, got the new sim card and therefore kindly asked to keep my old number. Until some gentelment under the name Sunny has assisted me in the best possible way, dealing with a Three customer service was the biggest nightmre and a waste of time!!

Incompetend and RACIST service on a "helpline".
Indoor network coverage worse than poor.
I've got a problem with my network signal at home. I reported it several times with no answer. I went to Burton on Trent branch to ask why they sold me a product saying great 4G coverage in whole Burton and I can't even send a text message or make a call when I'm at home. I've got no internet at home as well. At Burton branch the guy was extremely rude and he said that it is not their problem that I have a poor signal in my house. He said that there are some works on making that coverage work better but nothing has changed since I've been there half year ago. He also told me that my 4G phone doesn't operate on 4G lol how it is possible that people without basic knowledge about phones and stuff represent big company like Three?
I've tried to report this problem using webchat and I've had that big pleasure to speak with Amit. I spent an hour on writing messages to him to clearly explain what my problem is and then he asked me a few security questions. When I gave him all the answers he started asking if I'm still here and when I said yes and why is he asking he closed a chat window. I was in shock and I've tried again with the same result he asked me few questions and then kept asking if I'm still there and it doesn't matter that I did answer all his questions he closed chat again. I made a screenshot before he closed the chat to have a proof of what that racist done. After that I've tried again but he blocked my permission to use 24/7 chat and it says now that the chat is now available for me. I just couldn't believe what happend so I found a phone number to the three helpline and I rang them and before I finished explaining what has just happend a person ended a call. I thought that I'm gonna explode. After that they sent me a text message that my case has been registered and that's all what they've done. I was waiting for about a week for a reaction but nothing happend. I was with giffgaff before and I've had full 4G signal everywhere and then I've made the worst decision to move to three.
Strongly not recommended!
Stay away from these liars!
Racists Asians on a helplines and web chat.
Worst service I've ever had.

I wasted so much money topping up my phone or using pay-as-you-go and I've never been so disappointed with a company. I am studying abroad and was told that three was a good phone company to use, but I think otherwise. Three is a terrible company to use. I feel as though all they did was take my money and waste my time. I spent more money on three topping up my phone than I would have with an international plan.

I just wanted to cancel my contract and get a PAC. It took 3 phone calls, one visit to the store, many failed 'reset your password' links. A maddening experience. Our last phone call lasted 50 min ! Totally unacceptable. Plus, I never had any coverage, reason why I wanted to switch in the first place.

Mobile 3 is totally unacceptable company please beware!! They will scam you with lies and you will have bailiffs knocking at your door as they are trying to do to my mother at the age of over 80 ... stay away from the insurance they other also as the scam is they replace your phone then no give you a return package then they scam £350 from the card you give for the £100 they requested to charge as the fee for replacement... I which l had purchased from VODAPHONE as people warned me of the scams from 3 MOBILE...STAY AWAY FROM 3 MOBILE OR YOU WILL REGRET..!!!

Don't use this service. Useless
I can't get quick enough.

Don't get scammed STAY AWAY " 3 MOBILE " & " 3 RESCUE INSURANCE "

Total SCAM " 3 mobile Rescue & 3 mobile " do not trust a word this company sales ... I purchased new phone and insurance damaged my phone and received a new one after many issues with 3 Rescue, when received they did not have a return package package and I requested many times and this was a month ago... know they are going to charge me £350 because phone not returned and even on my emails and calls they agree it's there fault ... I spoke to 3 Mobile for help and they just say it's not there problem 3 RESCUE INSURANCE is not part of there company even though they sold me the insurance...TOTAL SCAM STAY AWAY FROM 3 MOBILE AND 3 RESCUE THEY WILL SCAM YOU AND THERE CALLS ARE HIGH PREMIUM NUMBERS... !!!! I wish I picked VODAPHONE ( I have put recordings of the SCAM ON YOUTUBE & FACEBOOK ) every day posting ...

I have ordered a pay as you go card online, without any adds on and credit that does not expire. Here is what happened next:
1. They do not send an email order confirmation (I have asked customer support about it and he told me you need to go somewhere an choose an option to get a confirmation).
2. I received a wrong card, that expires in 30 days
3. When I phoned customer service I was told that:
- I can't return an unopened card, apparently the normal consumer rights do not apply
- I can't prove that I ordered a different card (no, I can't as I have not received a confirmation) hence I can't take legal action without a proof - I haven't mentioned legal action, he did, evidently the company does everything to make sure that there is no proof.
- Before I phoned, I was looking at the page of the card I bought, 2 min after my call, when I refreshed the browser, my card was gone.

Very unethical company.

Very very slow internet! People that you can't understand on phone, coverage poor, very poor staff at 3 store west quay, been with you a a few years,you have changed!!!!!! Will be getting out of this contact ASAP!!!!

Awful awful awful. They try to keep you on the line for as long as possible then tell you they need to transfer you. I explained that I needed to attend to my crying baby and asked that they quickly confirm if my account has actually been cancelled as I requested previous weeks ago. They make it very hard for you to cancel and then they tell you that you need to pay outstanding balance before they will cancel your account even though you no longer use the services or are even able to use the service. Really bad. Would not recommend and would not use again.

Cancellation is a pain. Not getting service until I pay my "outstanding" bills for service that I'm not getting.

Wouldn't recommend Three.

this is not good mobile network always given some issue with network no signal or cut out phone when you talking , so please do not get three mobile network is not good. thanks