1,510 Customer Reviews over 38 pages
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- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2017-10-14
- Comments
-
DO YOURSELF A FAVOUR AND FORGET VODAFONE BROADBAND, IF YOU GET INVOLVED IT WILL BE A HUGE MISTAKE AND FRUSTRATION, CUSTOMER SERVICES COULD GIVE A TINKERS TOSS EITHER.
MINE IS NOT POWERFUL ENOUGH TO RUN THE SURE SIGNAL BOX FOR MY MOBILE SIGNAL LET ALONE MY COMPUTER OR FIRESTICK FOR TV
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2018-01-31
- Comments
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Swapped from BT 2 days ago. I was a little worried before the move but it has been excellent. I'm saving £20 per month and seeing 20mb download speed compared to BT (retail) 14mb and a better WiFi signal throughout the house. BT tried to keep me and I smirked when they said 'we will never be the cheapest' ....silly really as they own and run the infrastructure (BT Openreach). By the way the worst company I've experienced is Plusnet (owned by BT) ...I feel very angry every time I see the advert claiming great customer service - I had to pay them £180 To get out of a contract that they couldn't deliver against to an acceptable level - awfull experience. RANT OVER but Vodafone 'have really done me proud!'
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2024-03-22
- Comments
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If you have a Vodafone mobile your experience will be great, if you have broadband then don't expect to even be treated with respect. I have been a broadband customer for over 10yrs never had anything to complain about, but they do say you only know how good a company is when you have a problem...
Their call centre is in India the broadband customer service personnel are rude, disrespectful & very unhelpful. I have been experiencing problems with the broadband app & my router for the last week.
Called India several times to try & fix the issue all they did was reset the router three times, then they tell me to manually reset lol, did that guess what that did not work either, they promised call back after call back, never received a single call back.
The staff at the call centre just don't care no empathy for any problems your experiencing, they are abrupt, rude & they even put the phone down on me twice. Am totally done with Vodafone broadband have been charged £30 a month for 64-70Mbs, have now moved to Sky & I am getting 104Mbs for £24 per month... You work out the mathematics...
I even recommended several friends to Vodafone broadband over the years, I have told them all what I have experienced just incase they have problems. Today was the first time I got to speak with someone who I could understand without asking them to repeat what they said half a dozen times!
I actually spoke to someone in England today hurrah!!! But only to tell them I was leaving Vodafone because of the treatment I have experienced by their staff in India who don't care about anything or anyone!
Such a shame Vodafone broadband was reliable in 10yrs I only had three dropouts of my broadband, but when you do have a problem it's enough to make you want to leave. Days spent wasting your time talking to people on the other side of the planet that are just rude, make false promises then put the phone down on you.
I got sent text messages asking how I would rate the service I received from their India call centre, tried to reply several times guess what the messages would not even send lol, so no matter what you rate their staff at no one will find out as you can't send any feedback, sounds like a good scam to me!
Sorry Vodafone but you will keep losing longstanding customers like myself if you keep paying staff that don't care & have no interest in helping you beyond resetting your router. Thanks for the years of service the staff in England are impeccable, it's the other side of the world that lets you down.
Now with Sky (again) I left Sky to move to Vodafone 10yrs ago, but Sky are offering much faster broadband at a much cheaper price, at this point where every penny counts it's a no brainer for me!
Bye...
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2019-11-28
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2017-09-14
- Comments
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I was just after fast, inexpensive 'no frills' broadband and that's exactly what I got. I went for Unlimited Fibre 76.
No hassle, the change over worked when they said it would, nice router. No hassle and day one it was 4 times faster than my old sky instantly getting 65 mbs which I suspect will hit 70+ mbs once its settled in.
At last, a 21st century internet connection at a very reasonable cost.
Never had to call customer service, which is fine by me.
I'm not impressed easily but this has been a great experience (so far!)
- Location
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- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2021-03-16
- Comments
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Unfortunately I am unable to give zero stars on this review.
I had a problem for 2 weeks which I ended up telling them what the problem was (a faulty router). They could not get to the problem. I wasted 15 hours of my life with these idiots.
Vodafones tech service, reliability and complaints departments are less than useless. Dreadful and rude support from undertrained individuals who only want to pass you on. When you complain it takes months and you a lied to constantly. If you are on the line to complaints they are not allowed to put the phone down on you so you can keep them engaged in the conversation forever. I have asked to be released from the contract but they won't do it, they offer compensation which changes depending on who you speak to. My advice avoid, avoid avoid.
- Location
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- Location
- Kent uk
- Reviewing
- Vodafone
- Date
- 2023-03-14
- Comments
-
Ultimately all connections are supplied by openreach. BUT the horrific hardware Vodafone supply as a Wi-Fi router is the bottom of the dregs. Constantly failing. Restarts don’t always resolve it needing to be turned off for 30mins at a time to have a breather. Still some devices not able to connect.
Rejection of correct passwords.
Absolute nightmare. Please just stay away.
- Location
-
- Location
- Kettering
- Reviewing
- Vodafone
- Date
- 2023-02-12
- Comments
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Avoid like the plague.
Tell you your guaranteed a speed and then get absolutely nowhere near it.
Do not even attempt to get sky glass with vodafone broadband.
Honestly cannot believe u have to pay for this service
- Location
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- Location
- Kidderminster
- Reviewing
- Vodafone
- Date
- 2018-03-15
- Comments
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Terrible switched to them and have now been without broadband for 4 days have phoned and phoned to no avail..Please choose wisely as I did not
- Location
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- Location
- KILMARNOCK
- Reviewing
- Vodafone
- Date
- 2020-09-16
- Comments
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absolute crap, im on there highest speed fibre, and right this minute im getting 6mb down and 12mb up, outta the 60mb im supposed to be getting... same thing every day around the same time. unlimited throttle ...
- Location
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- Location
- Kilmarnock
- Reviewing
- Vodafone
- Date
- 2019-04-05
- Comments
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If I wasn't already convinced that Vodafone's customer service was dreadful, the threat of £72 charge for not returning a router sealed it! Decided to drop them for another provider after poor service (had to use Google DNS to get some site to work) and blocked sites too (nothing dodgy - just regular sites) I needed to move. They stated how I had requested to return their router (I hadn't) so would be sending out a returns bag. That's fine - I don't need the router so they can have it back. No problem. Two weeks later still no bag but now I'm getting threatened with a £72 charge for not returning it! 45 minutes on the Live Chat today trying to sort this out. I will happily tell everybody how poor Vodafone is now, so it will cost them more than £72 in lost future business.
- Location
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- Location
- Kings Lynn
- Reviewing
- Vodafone
- Date
- 2020-09-17
- Comments
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I have had a continuous problem with Vodafone broadband for several months. I have been lied to, hung up on and wasted up to 5 hours a week without resolution. I am regularly dumped back into the queue and when I say I want to cancel, they tell me I will be chared for early termonation. Vodafone should be sued fro wronful advertising and selling a product not fit for purpose. I will have to cancel the broadband now and be held to ransome over my mobile contract. APALLING!! DO NOT USE!!
- Location
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- Location
- Kingston near LEWES
- Reviewing
- Vodafone
- Date
- 2021-04-22
- Comments
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Absolutely dreadful firm. I was promised the earth in speed with Superfast 2 and they even checked and confirmed it in the shop. They have checked it many times since but they just fob me off until I give up. Last contact (over3 days) they told me all sorts of things to do such as take the front of the main socket and connect via the engineers socket inside. Result was my master and extension phones would only work in swapped places and no improvement to speed. The promised engineer's phone call did no materialize. A dreadful company, treat customers as dirt. Can't wait to leave.
- Location
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- Location
- Kingston Upon Thames
- Reviewing
- Vodafone
- Date
- 2022-07-12
- Comments
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Terrible terrible terrible company.I have been having internet connection problems, Wi-Fi drops often and not a real customer to solve your problem..They connect you somewhere in India to help you but not a real help. They keep repeating same things but problem never being resolved. Vodafone have horrible technology ..it was one of the biggest mistake of my life to switch to this company. Please stay away from them and DO NOT switch to Vodafone. Pay £10-15 more for a good service elsewhere and don’t have a nightmare into your life.
- Location
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- Location
- Kirkcaldy
- Reviewing
- Vodafone
- Date
- 2022-10-30
- Comments
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Chronic, worst internet I’ve ever had, constantly drops out, I regret the day I signed up with them, please avoid.
- Location
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- Location
- Kirriemuir Angus Scotland
- Reviewing
- Vodafone
- Date
- 2017-05-19
- Comments
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Within four days of ordering vodaphone broadband it arrived. Set up took less than 10 mins. Each cable has a colour labelling for ease of use. Never before have I experienced such sped of dlivery and effortless connection. Wonderful.
- Location
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- Location
- Knebworth
- Reviewing
- Vodafone
- Date
- 2021-11-16
- Comments
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Never managed to get signed up. Only wanted broadband and not the rest of Vodafone's added on package. Went through the whole process and I was informed that I did not pass the Credit checks? (which were perfectly fine). They were offering a really good cashback deal at the time and I feel they were avoiding my custom so that they could avoid the cashback.Went else where.
- Location
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- Location
- Lagmore - Belfast
- Reviewing
- Vodafone
- Date
- 2022-05-02
- Comments
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[Read until the end]
I had Vodafone for 2 years. It was never a perfect internet, it would not work sometimes, but I was overall happy with mainly because of the competitive price.
Every changed on the 6th March when I received those messages "sorry you are leaving" as if I had requested a disconnection. I phoned Vodafone and told them I did not request a disconnection. The woman on the phone was very kind and when I asked for a SMS confirmation she provided it straightaway confirming the disconnection request was cancelled. However, a month later 6th April, OpenReach started to work outside of my house, they had only parked the car and my wife went out to ask what was happening and told them we had not requested our internet to be disconnected, they apologised and left. The internet was working fine, in the afternoon of the same day, my internet suddenly stopped working.
I phoned Vodafone who then told me my internet was disconnected as requested by me. Regardless of what I told them a month before and regardless of telling them I had a SMS to prove it, they said there was nothing they could do and SKY had picked up my line. I told them I did not care about landline, I just needed internet as I work from home. They said i would have to wait at least until mid-May to get my internet restored and I would have to subscribe a 48-month contract. I explained to them my internet was working "a minute ago" how come now I have to wait until nxt month to get it connected. They made me to speak with different teams and different managers and nobody was able to simply restore my internet connection. This took me about 6 hours in different days talking to different teams.
On the 18th April I received an email with my monthly bill, charging me for the month of April/May. Then I phoned them again on the 19th April and told them this was unacceptable and I was not going pay for it and that they should not charge it to me. After a while they were trying to convince me to reconnect with Vodafone, but I still would have to wait at very least 2 weeks, which I undoubtely refused. The manager then phoned me back and said I was not going to be charged and apologised for all mess they had done.
27th April they charged me anyway, despite numerous calls and confirmation. This is such a messy company, I had never seen this in my life. Phoned them now again 2nd May and asked for refund and confirmation in SMS of the refund. I received SMS confirming it and hope I will get the refund too.
Whenever come to your mind the company you work for is disorganised, remember Vodafone is there to go above and beyond your bad expectations.
- Location
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- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2022-03-08
- Comments
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Have the fibre broadband which is just as slow as the bog standard talktalk broadband I had before. Speeds are painfully slow even with just 1 device connected. They've had an issue on the line that their engineers have been "fixing" since December. It Constantly cuts out and the signal strength is pathetic. I should have known their broadband would be as bad as their mobile network. I'll be leaving the moment my contract is up, take my advice don't waste your time or money.
- Location
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- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2019-10-26
- Comments
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AVOID AVOID !!Swapped over twelve months ago and since had shocking slow speeds , constant dropping , Spent hours on the phone to cust service to only get a different person each time having to go through same problems again , promise of engineers , told line fault then told no fault.
I urge you for your own sanity do not join them I thought big company how can I go wrong! def should have read reviews and checked FB out makes great reading on a daily basis.
Thankfully I leave them today , go to anyone but them if you do at your own peril !!! you have been warned !!
- Location
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- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2024-03-20
- Comments
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Signed up to full fibre 200, paying £30 a month. Logged an official complaint the day after my service was turned on. Worst internet I’ve had since I moved into my house 6 years ago. They claim they cannot guarantee a WiFi connection through any house, I live in a small 2 bedroom mid terrace not a mansion. Signal keeps dropping out on all my TVs and cannot connect at all on my phone unless I stand next to the router and according to Vodafone I just have to deal with it for the next 2 years, they did some work on my line and worked for a couple of weeks and now I’m outside the 2 weeks cancellation it’s stopped working again. Absolute nightmare, I’d give it 0 stars if I could, not fit for purpose.
- Location
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- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2022-03-19
- Comments
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We decided to switch from BT to Vodafone on the tariff offering the £90. Amazon voucher through Broadband Genie. Here are the issues we've had, decide for yourself if they are issues for you:
The website would not allow us to log-in. Perhaps it takes several days for new customers to be able to use the site? That seems ridiculous.
We tried calling and were sat on hold for a very long time. When they finally answered we said we wanted to cancel and they transferred us.... to a dead line. I'm sure it was just a mistake :|
The most important issue for a lot of people involves your credit rating. For some reason Vodafone does a hard credit search which will tank your credit rating for up to 180 days. Absolutely disastrous in some situations.
We ended up staying with BT. It was the old, "I'm changing supplier" phonecall which ends with you being given a much better deal.
- Location
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- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2023-07-28
- Comments
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Intermittent problems with both the line and the router. Works much better through a cable and my own wife discs (connected to a cable)
Customer services are truly terrible if you ever try and contact them.
If you need an engineer to visit then forget about the system. They don’t come when you ask, name their own day, don’t come on that day, don’t inform you and this you waste a day, and then bombard you will call centre calls days afterward to arrange another visit. And the cycle continues. I’m costing down the days left on my contract.
- Location
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- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2018-11-06
- Comments
-
Changed over to Vodafone from Blood Transfusion as price went sky high with those leeches that were privatised by our dear friend Margaret Thatcher,I can honestly say that Vodafone is the best I.S.P that up to now ,and I have used Talk Talk,Sky,B.T.,and Plus Net,but after 6 weeks now of utilising Vodafone they are in my opinion the real deal.
- Location
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- Location
- Lancaster
- Reviewing
- Vodafone
- Date
- 2020-01-28
- Comments
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Company is a total waist of time. I could write a book of total absurdity I have had to endure trying to get a new line installed.
Ordered a new line took 30 minutes then days before it was to go active got a text with no reason telling me it had been canceled.
Called 25 minutes for them to tell me its because they could not transfer the number.
Had to reorder and another 30min of my time again.
Again, days before it was to go active got a text with no reason telling me it had been canceled.
Called 35 minutes for them to tell me they don’t know why and informed I had to reorder.
Again, one day after it was supposed to go active got a text with no reason telling me it had been canceled.
Called and they told me the old service provider canceled it. A service provider I am out of contract with. Told I must reorder again.
I will not waist any more time with this terrible company
Don’t waste your time with this company for broadband at any cost.
- Location
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- Location
- Lancing
- Reviewing
- Vodafone
- Date
- 2020-10-20
- Comments
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A friend who works from home and has moved to Vodafone is too weary of dealing with incompetent people at the company so I have written this on his behalf in total disgust. Even their complaints people are useless. So where do you go!?
- Location
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- Location
- Lancing, west sussex
- Reviewing
- Vodafone
- Date
- 2024-01-30
- Comments
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ZERO STARS. Avoid Vodafone at all costs.
Use any other supplier available. I'm 13 months into an 18 month contract and I've had nothing but problems.
14 call outs. New routers, main box in street issues, box in house replaced twice, lost count how many times the cable has been replaced. Just don't be a victim and look for any other provider and save yourself the pain.
- Location
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- Location
- Langbank
- Reviewing
- Vodafone
- Date
- 2020-08-31
- Comments
-
Currently having to use my mobile hotspot to work from home rather than using my Vodafone home broadband. Connection quality is absolutely atrocious. Multiple disconnects per hour, lasting from a few seconds to minutes at a time. EXTREMELY FRUSTRATING.
- Location
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- Location
- Langley
- Reviewing
- Vodafone
- Date
- 2017-04-03
- Comments
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Recently I purchased Vodafone home broadband, and I strongly discourage people from committing the same mistake for the following reasons
1. Connection keeps breaking intermittently. I could have assumed this happening in first week of connection, but I'm now in second month of contract, yet the line is not stable.
2. Speed which is promised yet to be experienced. Contract commitment says 31 mbps but I'm yet to touch that mark. Forget 31, I'm not exceeding 20 mbps.
3. Engineer visit for any troubleshooting the problem is chargeable.
- Location
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- Location
- LEAMINGTON SPA
- Reviewing
- Vodafone
- Date
- 2018-02-15
- Comments
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I read these reviews after I had agreed to make the switch and was full of dread. They offer 30 days cooling off so I thought I would see how it goes.
All I can say is that it is exactly as promised. High speed connection for £20, perfectly reliable. I have had no problems at all.
- Location
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- Location
- Leamington Spa
- Reviewing
- Vodafone
- Date
- 2019-09-11
- Comments
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Vodafone advertises ultimate guarantee speeds of 55MBps on Superfast 2; however, the reality is different where customers like me are only offered 42MBs - well below Vodafone's advertised rate. Be aware - there are also issues with it dropping out.
- Location
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- Location
- Leeda
- Reviewing
- Vodafone
- Date
- 2023-11-21
- Comments
-
Agreed to switch my broadband to Vodafone through u switch.... From plusnet. This was a huge mistake.
The engineer came yesterday to connect the fibre line and was unable to complete the work as it needs a 2 man team. He said they would be with me within 2 days. This was a lie by the engineer (his name was Darko).
I chased this up with Vodafone and the truth is this account will only be reviewed for action after a week.
So, I have no broadband for at least a week with no firm date of when the work will be completed.
I have a Son needing to revise for his gcse's so this is a major inconvenience.
Speaking to customer services is a waste of time, sure they say sorry but are unable to actually take any action.
Do not use this provider.
- Location
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- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2018-12-13
- Comments
-
I believe Vodafone UK are advertising a guaranteed broadband speed or money off. This is terms "the ultimate broadband guarantee". Just don't believe it for a minute.
The reality of the guarantee being based on Sync speed is of no use to man or beast.
Thy Sync speed gives no guarantee to actual broadband throughput.
So you can be happily syncing at 30Mbps / 7Mbps as I am but your throughput will vary from 30Mbps during the day to 3.5Mbps every evening (as mine does). This makes it
impossible to do anything at any decent speed.
Vodafone support (on phone which takes litrally hours to get through to) will take you round the houses trying to diagnose it but in reality they know they cannot delivera guaranteed throughput. If you do nail them down to not fixing the problem they blame Openreach for a "Red Cable Link Issue" (whatever that is, sounds like it's designed to scare customers off). If you push them further they will quote your contract "sync speeds" are being provided as per contract. This leaves you in the position of having extremely poor broadband speeds every evening but locked into an expensive contract.
BTW don't bother with online chat they onl having restricted access to your account and have very little skilled knowledge. They even gave me a ticket
reference number which wasn't even a ref number, it was my account number.
So all in all, pretty poor support around a service designed to stop you getting good speeds every evening (as in my case, fully documented with Vodafone support and now going through an OfCom process).
Avoid at all costs.
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2019-04-25
- Comments
-
The ‘guaranteed speed’ is a complete and utter scam. They advertise this is actually speed when it is anything but. My router is apparently achieving 76mbps, yet on any device I test the connection on I’m lucky to get as little as 5mbps. Call vodafone and they’ll run tests just to tell you the connection is ‘good on their end’ before asking you to change frequency settings etc. Two weeks down the line and numerous phone calls later I am fed up of the substandard service and internet speed and therefore I have cancelled and will be switching provider.
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2018-01-15
- Comments
-
Just moved to Vodafone and although it took them all day to move me across I found that the customer service to be quick to answer, friendly and fixed the issue. Then called back an hour later to check everything was working. Excellent.
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2020-11-26
- Comments
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I've been with Vodafone for 2 years and it has never achieved the speed that they sold it at. I downloaded the app on my phone and have received a small discount every month because they 'guarantee' a minimum speed but as they said, sorry can't do anything about it. I called to cancel and they suggested I upgrade as though that would change something with the poor quality of internet. If I upgrade is it suddenly going to work at the minimum guaranteed speed or will I just be paying more for the same unreliable internet. Other then being useless, the customer service is standard, long waiting times to speak to somebody and people who don't really care, which is fair enough because who wants to work in a call centre trying to sell people bs. With virgin media now and so far so good ... but only time will tell.
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2018-08-12
- Comments
-
Absolutely shocking overall service especially customer service, broadband isnt the fastest but ok when it works, about an hour a day, dont actually use it anymore.
First got it everything was fine, week in issues, constant calls palmed off all the time send engineers out, works for a day, got to the point where we are look we just want to cancel it now, oh please just wait until we run our tests everything will be fine, and they gave us that month free ok benefit of doubt we will let you try, 2 weeks still no fix, look we want to cancel oh no you cant now your grace is over you have to pay it off in full if you wish to terminate.
Basically they stalled us for 12 weeks until we were permanently locked in, to this day no fixes, turn router off 6-8 times a day, engineers turn up unannounced then never turn up when you are in. Cannot wait for 12 months of hell to finish
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2022-03-18
- Comments
-
Dysfunctional and appalling internet. We pay for 60+ MBpS but we're currently getting 6!
There are also frequent periods where the internet goes down and is unavailable.
We got in touch with customer services but their advice was to take the faceplate off the socket and investigate it ourselves, which we didn't want to do. And then stopped bothering to reply to us.
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2018-05-31
- Comments
-
Have had broadband with sky, BT and Vodafone. Had a longstanding issue with poor connection across all providers and Vodafone were the only provider who found the issue and resolved it quickly and efficiently. Great service great speed and the router is good too
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2023-01-31
- Comments
-
Absolute worst company for reliability and customer service - I've been without broadband 3 times in my 18 month contract with them, all for over 7 days at a time. Phone staff know absolutely nothing and always give conflicting info. DO NOT USE!!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.