Vodafone Mobile Broadband

Offering 4G Ready devices, Vodafone is a 'future proof' choice for mobile broadband as more locations are enabled

  • Up to 10GB usage allowances
  • 4G available in 15 English cities with more locations coming soon
  • 4G Ready mobile broadband dongles and portable hotspots
  • SIM-only deals available for both 3G and 4G
  • Shorter contracts - all mobile broadband offers are 12 months or less
  • 1 month rolling contracts on 4G or pay as you go on 3G

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Vodafone Mobile Broadband Personal WiFi
£10.00 per month
12 month contract

No upfront cost

  • Deals starting at £10 a month
  • 4G or 3G speeds
  • 1GB, 3GB or 10GB usage
  • Free Personal WiFi device
  • 24 month contract
  • Also available SIM-free on a 1 month contract

Buy now

Vodafone Mobile Broadband 4G
£10.00 per month
12 month contract

No upfront cost

  • Deals starting at £10 a month
  • 4G speeds up to 40Mb
  • 1 to 10GB usage available
  • 4G device free on 3GB or over (select 4G personal WiFi or dongle)
  • 12 month contract
  • Also available SIM-free

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Vodafone Mobile Broadband Tablet Bundles
£32.00 per month
24 month contract

£19.00 upfront cost

  • Deals starting at £32 a month
  • Variety of payment plans available
  • 4G speeds up to 40Mb
  • Up to 10GB usage
  • Android and iOS tablet options
  • Pay more upfront for cheaper plan
  • 24 month contract

Buy now

Reasons to choose Vodafone

  • 30 day mobile broadband money back guarantee, double the length of many mobile suppliers, allowing you to try mobile broadband in all the locations you'll need it without worrying about the cost of the dongle or pocket hotspot
  • No contracts over 12 months, and 1 month or pay-as-you-go options also available
  • Ideal for keeping online when out and about or to cover outages in home broadband services - and the 10GB usage allowance could be a suitable replacement for light home users
  • Free WiFi access in hundreds or thousands of locations and on the London Underground

Possible downsides

  • 4G still in the process of being rolled out, currently only in a limited number of locations
  • 4G only available on more expensive 4G-ready tariffs

Features at a glance

  • Up to 40Mb 4G download speeds in a limited number of locations

  • Contracts from pay as you go up to 24 months

  • Download allowances up to 10GB

  • 24 hour technical support by phone or online

  • Basic to Premium security available

  • SIM-only deals offered

  • Inclusive WiFi data on all deals, including coverage on the London Underground

  • Free mobile broadband dongles or portable hotspots with some deals

2.6 stars
  satisfaction rating based on 244 customer ratings since 2017-05-26. See more Vodafone Mobile Broadband customer ratings and reviews.

Details last checked on 2018-05-15

Pay As You Go

From £29 for a 4G dongle + 6GB data, 90 day top-ups up to 15GB

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4G

4G available on all plans, select 4G device or SIM

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SIM Only

£11 for 2GB to £30 for 50GB, 30 day contract, nano SIMs available

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Dongles

Mobile broadband from £11 a month on a 12 month contract

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Personal WiFi

Mobile WiFi from £11 per month on a 12 month contract

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Short Contract

30 day contracts from £11 with 2GB usage, devices from £15

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Highest Usage

50GB usage from £30 on a 12 month contract

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Tablet Bundles

From free on various 24 month contracts with a range of data usage

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Check Coverage

4G LTE Advanced (3x faster) rolling out, 4G coverage 68%, 3G 90%

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Details last checked on 2018-05-15

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone Mobile Broadband.

Customer Ratings Summary

  • Satisfaction
    2.6 stars
  • Speed
    2.6 stars
  • Reliability
    2.6 stars
  • Customer Service
    2.6 stars

Based on 244 customer ratings since 2017-05-26

Show all time ratings

Add your own review of Vodafone

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I purchased a 50GB data sim contract with the option video package totalling £37 a month plus the dongle.

The my account on the website failed to ever work so I couldn't check how much data I had left or put a data cap on my device.

I rang Vodafone up numerous times, some said they would call back (they didn't) other times they were getting "specialists" to fix the issues. Out of the 5 or 6 times this happened they failed to fix it. The customer service agent (CSA) said that they would cover any data in case I go over as they themselves couldn't put on a data cap. (Which is shocking). After the issue still occuring and sick of waiting on hold everytime I call trying to see how much data I have left because the issue was still not sorted, I contacted the complaints number.

Complaints team were just as bad, I was promised a call back from a supervisor multiple times (which never happened) - they just don't care.

The issue was still not fixed and I went over my data by quite a bit despite the previous CSA saying I would be covered. Vodafone's fees for going over your data is extortionate and despite being meant to be covered as I couldn't put on a data cap as the issue was still not fixed, they preceded to want to charge me £180 in overcharges. (Going over 15GB over my data and they charge £180, whereas my contract is £30 for 50GB.)

I spent a long time on the phone with multiple calls trying to get this escalated, turns out they were hopeless. After wanting to burst my own ear drums after listening to the same songs over and over again on hold, they refused to help. They overcharged me £68 in the end and I cancelled my contract with them. I spent a total of around 15-20 hours on the phone with them over a couple of months.

As promised to the guy on the phone I plan to spread the word of mouth around to anyone who mentions Vodafone or who is considering. They used to be good but have got too big for their boots and scam their customers despite making promises.

I was going to take them to court, although this is not worth the hassle for £68 and they clearly knew that. But it's fine if they want to focus on this short term approach that leaves them to be the most hated phone network provider in the UK.

The issue was simple and these "specialists" and CSA's were completely unhelpful. Their focus on "soothing" customers and not actually fixing issues shows how inadequate and totally unacceptable their service is.

Never going back to Vodafone now...

If Vodafone would like to contact me and make amends they can find my contact number through my Vodafone account.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    2 stars
London Vodafone Mobile Broadband  
very poor service and staf pl refund my money
Jaipur Vodafone Mobile Broadband  
Absolute shambles! Their 'customer service' is atrocious. No goodwill at all. I was sceptical at first going with Vodafone after a previous bad experience and I was proven right not to go with them. Never ever ever again!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
Bangor Vodafone Mobile Broadband  
Had it for nearly a year and without fail the quality is shoddy at best and non existent at worst, connection constantly fails and disconnects no matter what device you use. Makes even watching a short clip or messaging people a pain. Whatever you do don't get Vodafone broadband
Vodafone Mobile Broadband  
For any potential vodafone mobile broadband customers out there. Heed my warning..



Dongle bought 27th Dec 2017, it came with 1GB of free 3G data

15GB of data purchased for £25 ~20th January 2018 when I used the 1GB of free data.

It is important to note this data pack should last for 90days of 15GB, whichever happens first





Since then... Nightmare...

It is important to note that the dongle is for my parents, who get 3G 'just' but are in a poor ADSL area with no chance of fibre. The Mobile broadband was for low useage, occasional emails etc...



PAYG data packs have never lasted longer then a week before I get the dreaded "top up needed webpage" when I try to access the internet. Now this is prompted, not by the VF WiFi hotspot but by the 'network'. This has resulted in weekly phonecalls to Tech Support who say the 15GB pack is 'broken' and has an issue. The say the smaller GB packs 'work' so they'll clear down the 15GB purchase and add smaller packs. I just need to phone when the data is consumed, state the problem is the 15GB 'issue' and they'll add more data.



So 7 days ago 2GB was added. (6th time of phoning)

I reset the data counter on the router...

14MB used on the router

<70MB used according to My Vodafone

and service has been turned off again



I have been a loyal VF customer for years, but this experience has been horrific.

No support, no communication (despite promised callbacks)

No compensation

and more importantly, no service....

All I can do is urge people to consider other options - my experience has destroyed all faith I have in VF to deliver the service they promise, and I've paid for.



Buyer beware!
  • Satisfaction
    1 star
  • Speed
    1 star
West Lothian Vodafone Mobile Broadband  
Whole time best scammers. Please dont go for this. They are not providing the complete data in the pack. Always facing technical issue which their team is not able to resolve. Just eating the money and customers are in trouble. I used to contact them on daily basis to resolve the connectivity issue.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
So15 Vodafone Mobile Broadband  
So looked at various broadband offers after Xmas, thought I'd move from DSL to fibre for less than I'm paying PlusNet. Place order, go away on business find shiny new router to install, check PlusNet router, still working and active to Internet..Install router no service. Vodafone decided to cancel the order on the 3rd of March and not bother to contact me via the 2 numbers and 1 email address available to them. Just got off the phone to a nice lady but decided to not process the order as 'that offer is no longer available', she didn't even know the service costs. Now waiting for a returns bag for shiny router to send back for next victim. Can't complain about the service, I didn't get any.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Hertfordshire Vodafone Mobile Broadband  
Absolutely crap Vodafone broadband ever,scammers,from 40 mb speed, I just got just 4-8 mb,weekends are more disaster,I complane for 3 times,nobody do nothing,just loose of time and money.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Worksop Vodafone Mobile Broadband  
Absolutely shocking! Came from BT in November with no previous issues to Vodafone where I’ve had nothing but problems.
Continually dropping out & dial up speeds although they insist that there’s no fault. I’m heading to Trading Standards by the end of the week if this isn’t sorted!
Pay extra for another provider, avoid this lot at all costs!!
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Aberdeen Vodafone Mobile Broadband  
Worst customer service ever.They sent me a phone that does not work properly, the cable provided was dodgy as well. Spoke to the 'team' and their 'manager' in Egypt who has totally no empathy. No idea of what customer service is and all they do is talk over you and tell you what THEIR process is. I have to take the time to go to the store where they will send my phone off for approx 2 weeks and they will provide a loan phone. LMAO at their loan phone because 2 years ago I had the same issue with my Iphone 6s plus. The 'loaner' was an old smelly, dingy phone that had no functionalities except being able to make phone calls and receive which affected my day to day activities. When the phone came back it was still not fixed! I then had to make an appointment with the Apple store in Kingston who took one look at the phone and replaced it straight away! I hate vodafone. They are a horrible company. Stay away. Unfortunately I have just renewed my contract again because they are good at luring you in with good deals at first. But I assure you this will be the last time that I will be renewing my contract. Each time I upgrade, change my contract or need to have something done by Vodafone I have to get angry, annoyed and frustrated. They even had the guts to call me a liar once! The call was then listed to and they called back to apologize!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Slough Vodafone Mobile Broadband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

Vodafone Mobile Broadband Buyers Guide

Can I get Vodafone mobile broadband?

You should be able to get a mobile data connection almost anywhere there's a strong Vodafone mobile phone signal, however broadband speeds will require a 3G or 4G signal.

Vodafone provides a coverage checker which should allow you to view 4G, 3G and 2G data coverage strength for any postcode and its surrounding area using a map. You may find that some areas will be marked as only having a strong enough signal for outside use and will have poorer signal strength inside buildings.

If you use your mobile broadband device in different locations, your connection should automatically switch to use the fastest available technology wherever you are.

30 day mobile broadband money back guarantee

If you're a new pay monthly mobile broadband customer buying a dongle, you can cancel your contract within the first 30 days.

Simply visit a Vodafone store or call 191 on your Vodafone mobile within 30 days of connection. Once you've returned the dongle, they'll refund any payment you made for it, you'll only have to pay for line rental and usage up to the day it's cancelled.

See the Vodafone site for full conditions.

WiFi access

As well as mobile broadband access, your Vodafone account gives you access to hundreds of thousands of WiFi hotspots, you can even get online in over 100 London Underground stations!

Standard WiFi is provided via BT's hotspot network, simply connect to any BT Wi-fi premium hotspot and enter your 'My Vodafone' username or password.

WiFi on the London Underground is provided by Virgin Media, simply connect to 'Virgin Media WiFi', access your web browser, choose the Vodafone icon and then login with your 'My Vodafone' details.

See the Vodafone site for full terms and conditions.

4G-ready

4G mobile broadband has already come to the Vodafone network, currently available in 15 UK cities with more locations coming soon.

All Vodafone's compatible devices are sold as '4G-ready'. Be aware that not all tablets, dongles and personal hotspots the Vodafone sells are 4G-ready, you'll need to explicitly opt for a 4G-ready device to be offered a 4G-ready plan.

Even with a 4G-ready device, you also need to make sure that you've opted for a more expensive 4G-ready plan or you won't be able to access the faster speeds that the device is capable of.

Broadband.co.uk