1,510 Customer Reviews over 38 pages
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-11-13
- Comments
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I definitely wouldn't recommend, poor customer service provided, we've got broadband that doesn't work
VERY UNRELIABLE BROADBAND KEEP BREAKING UP now 7 days with no internet after each call they promised it will work with in 48 hours but never avoid them
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-01-20
- Comments
-
I have Vodafone Broadband for over 4 Months now, and i got to say it is by far the best Internet connection I have had in the last 15 years. I have been with Virgin, Sky, BT. they all give you slow connection to what they initially promise you. However, with Vodafone Broadband i am pleased that i made this chose. the internet during this 4 months i did not get disconnected once, and my speed has been solid between 60-79mbps which what has been promised By Vodafone.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-05-26
- Comments
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Very Poor ordered broadband every check was done payment done, then 2 weeks later broadband was cancelled for no apparent reason I was not informed after ringing three times to chase up was told I had to start the whole process again. avoid Vodafone
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-01-11
- Comments
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THE WORST BROADBAND COMPANY ON THE PLANET!
We had an issue with our broadband connect for months, were calling Vodafone customer service every second day but they were super incompetent! Kept redirecting us, sending us routers (when our problems were clearly not with the routers). The final straw was today when my partner skipped work to wait for an engineer who never came. These clowns actually had the nerve to say the engineer was there the day before when neither of us were home. We changed service provider immediately.
NEVER USE VODAFONE!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-04-25
- Comments
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I wish it was possible to give ratings below 1star. I have been with Vodafone for years. I have been let down by this company so many times it becomes hard to track. They registered me as a BUSINESS (I am NOT!) when I first went to the shop to buy a SIM and I only randomly found out a year later, when I was renewing the contract. I could have incurred into financial troubles for this and it took the company months to finally amend that.
Last year I got a fibre contract with them. Signed, got the router, got the appointment with the engineer who couldn't carry out the connection for health & safety reasons (scaffolding was in the way, although it would have surely been safer than the flimsy ladder he was carrying)... Had to wait months before I could call to book another engineer's appointment. Got a call back saying they were not covering my area anymore (out of the blue), despite their website stating otherwise. Ended up with a 5G contract and a mobile router. Speed should have been reliable, up to 100mb/s. Instead, it's been a constant up and down between 20, 8, 10, 30, 2 mb/s in the span of a few seconds. Connection jumps between 4G and 5G constantly and, on top of that, Secure Net was added to my plan, without being outlined (nor included) in the contract. I pointed out this breach of contract, after randomly logging into My Vodafone App and noticing I had Secure Net on, despite never asking for it. So, after many years as a customer, I had enough and demanded to have the contract cancelled, due to a clear lack of transparency, hidden, unsolicited costs and an appalling Customer Service experience. After being repeatedly lied to, by being told Secure Net was in my contract and I was given multiple notices of it and a back and forth of days, they admitted the extra was not cited in the contract but denied any wrongdoing or breach of contract and offered a refund of a whopping 10£, without even an apology for accusing me of being inattentive and, implicitly, of being a liar... I obviously refused, as it's about trust, customer care and HONESTY (all things they don't even know the definition of) and I do not want to be serviced by them anymore, after the treatment I received. They wouldn't budge and demanded I pay a fee to exit the contract THEY breached. So I am now in the process of escalating this with CISAS. If after reading my review you are still considering choosing Vodafone as your provider, keep reading the countless reviews that resonate with mine and stray away like your life depended on it! IT IS NOT WORTH THE HASSLE!!! The plans are expensive, the line temperamental at best and utterly unreliable as a standard and their respect for customers inexistent. Look for better, cheaper, more honest companies to rely on and have a more enjoyable experience overall!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-04-27
- Comments
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Switched over to vodafone as my mobile is with them and all went fine. The broadband speed is never as high as I'm paying for and it constantly drops out especially at peaktimes around 1800-2200 and the router is poor signal always drops out upstairs in bedrooms.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-06-22
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-06-10
- Comments
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Have had broadband with EE, TalkTalk, Plusnet and then decided to upgrade to Fibre for the first time with Vodafone on an 18 month contract. Now I keep having an issue with poor connection with a service that is suppose to be fibre and more bandwidth than my previous broadband providers and being a single user as I live alone and sharing the connection with no one and yet I keep getting poor connection or no connection messages on device and streaming service despite sharing with no one. I find the service very slow and poor at odd times during the day, weekends and evenings for a fibre broadband service and can't wait for contract to end.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-11-03
- Comments
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Unstable speed and clueless helpdesk.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-11-18
- Comments
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1mbps speed since connection date. Impossible to get through to customer service, over 1 hour wait time. App doesn’t work. Online chat doesn’t work.
Stay away
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-08-18
- Comments
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Appalling service over two years. We had consistently intermittent service, five engineer visits, and the fault was never fixed. Vodafone could always see there was a problem with our service (despite the text from them after every visit saying they'd fixed it!) and after 2 years advised me a should find a new provider because they couldn't resolve the issue! To add insult to injury they would only give me 3 months compensation in the form of credit (for a service I couldn't get) because I 'hadn't complained frequently enough'
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-02-07
- Comments
-
THEY WILL NOT PROVIDE THE MINIMUM GUARANTEED BROADBAND SPEED!
when i joined vodafone i hav ebeen promised 60 mbps with their superfast package, and i never got more than 30 mbps
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-08-17
- Comments
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Vodafone are a terrible provider. They lied about the speeds I could obtain. They then claimed I had to wait 2 weeks for speeds to "settle down" to reach maximum, which took up the cooling off period. Then speeds were no better. Speeds have constantly fluctuated generally 50% lower than the promised speed. Additionally customer services claim that you can give notice until the contract ends, therefore the promised 18 month contract becomes 19. Yet another dishonest business practice. My recommendation would be to avoid at all costs and try to find an honest broadband provider
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-10-20
- Comments
-
Utter garbage; Masters of incompetence.
I was supposed to go live on 7/10/2020 - was told initially that no engineers needed. Called tech support on 8/10/2020 - advised it was some routing issue and will be live by 13/10 and would send a sim card which could be charged with enough data to last until broadband is up and running.
I get the sim card on 12/10 so i call vodafone to get the data onto sim card as advised by that tech support advisor. I spoke with another advisor who now advised that i need to have engineer appointment (why wasn't i told previously) - apparently it is due to openreach (engineer) issue. Then she was unable to add any data to the sim card as it was apparently pay as you go sim!!!! so she said they would give me 1 month free mobile broadband (unlimited data). I was already on phone with this advisor for 3 hours and my family waiting for me to celebrate small birthday party (family of 5). SO she booked an engineer visit on 15/10/2020 am. I thought it is done and then she puts me through to another person for the mobile broadband and the first thing she says is that 'you know you have to pay for this'. My god, seriously, they do not even check anything before speaking with customers. in the end i decided not to go throught with the mobile broadband as i was tired after work and wanted to have some family time.
so i called the next day to the customer service again - who promised everything will be sorted on 15/10/2020 - also for 1 month free home broadband.
on 15/10/2020 - unfortunately as expected there was again no internet. so i called again after work - again another openreach issue was pointed out. they said another expert engineer was booked for 17/10/20. i was sick and tired of calling everyday. i just wasn't convinced with all this promises and asked her to have it sorted out by 16/10/20 or i will cancel the broadband.
on 16/10/2020 -as expected - of course nothing was sorted out. so i cancelled the broadband on the day.
As of today on 20/10/20
- not received any confirmation about the cancellation.
- she also said she will send envelopes so that i could send back router and apple tv box - nothing received yet again
- in fact an engineer turned up on 19/10 - had to send him away - he wasn't informed about the cancellation
- so went to live chat on vodafone today - they said to contact them on phone as my internet was still not cancelled!!!!
seriously vodafone... hats of to the level of incompetence.....
I am currently again on hold to have the home broadband cancelled which I cancelled few days ago.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-07-12
- Comments
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I canceled my order during the 14-days window and avoided cancelation fees. Internet kept disconnecting and was not able to work. Customer service super unhelpful. This is by far the worst broadband provider. Stay CLEAR and save your money.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-10-21
- Comments
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Just incompetent customer service. Since I joined they still can't fix my issue with logging to my account. They communicate very badly about the progress just suggesting me do so smth that doesn't work, ignore my emails or respond with robotic template. Also WIFi connection is not stable, my TV has issues connecting to the network as well as some of smart bulbs. After 3 months of the service I decided to leave.
- Location
-
- Location
- london
- Reviewing
- Vodafone
- Date
- 2022-11-30
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-03-29
- Comments
-
HORRIBLE CUSTOMER SERVICE!!
We booked our home broadband to have it activated 2 weeks ago..still, we don't have internet..is not working and they don't send us any engineers to see where is the problem. In this property, we had before NowTV and we never had any issues but we wanted more Megas and it was the reason that we thought let's do a change. But it has been a big mistake. As Vodaphone is not helping us, they only send us some guidance to fix the issue by myself, and is not working and they don't give us any feedback. Over the phone also they are very rude and clueless about the problem...the logical thing is to send an engineer. I am trying also to cancel my account asap!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-03-07
- Comments
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I so wish I look here before going to vodafone for broadband. Trapped in the contract now. Bad speed, bad customer support.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-10-24
- Comments
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I have had terrible experience using Vodafone as my mobile phone provider. I supposedly have a contract with them, however, the bills and the payments they take out of my credit card ALWAYS far exceed the amount agreed at the start of the contract. They are literally stealing my money. When I try to contact them, there is hardly anyone to speak to. I get promised refunds to my bank account, however, I have NEVER received a refund. I would not recommend this dishonest company to anyone. STAY AWAY FROM VODAFONE!!!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-06-29
- Comments
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Worthless company.
Signed up for Vodafone fibre broadband and landline telephone on 4th of May, and was given an activation date of the 21st of May.
That date came and went, no service. Called and was given a new date of 24th of May. That date came, no service.
Called and was given a new date of 30th of May, guess what? No service...
Called and given new date of 7th of June. You'll never guess... NO SERVICE...
Was away for a while, called them on 20th of June. Was told it would be working in 48 hours, and that they would call be back to confirm.
Got no call back, and no service 4 days later...
Called on 25th of June. Spoke to someone with a brain that did some tests and arranged for an engineer to look at the exchange. On the 27th of June I got a call stating they needed to visit my home to check the cabling.
Engineer attends on the 29th of June, and says the cabling at the exchange hasn't been done at all.
They will forward the info to someone else that will need to attend at street level again, and gave no ETA...
Avoid Vodafone at all costs...
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-01-15
- Comments
-
Such poor customer service and very poor broadband provider. This is simply wrong. The way they treat their customers is so poor. Causing so much inconvenience and wasting so much time. I have been on a customer support chat for 2h. For something as basic as wifi coverage which Vodafone can't provide to their customers. So ridiculous. Also Mohit, Anushree and Shubham have provided disgusting and rude customer service, completely un useful. They kept repeating the same things and did not solved the issue. Do not buy any plans with Vodafone. They have become too big to appreciate any more business.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-02-03
- Comments
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This entire exp. with Vodafone for the last one month has been the most painful experience of my life (and I have survived a plane crash)
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-12-10
- Comments
-
Unreliable routers. New one broken after 8 weeks. Put price up mid contract (not annual inflation rise).
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-05-23
- Comments
-
One of the worst providers. Speeds are slow in the evening, connections keep dropping, router keeps disconnecting and restarting. Customer service keeps coming up with a different story every time. Awful service.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-04-08
- Comments
-
I am a key worker working on critical national infrastructure from home for the past 2.5 weeks. I had multiple problems with Vodafone broadband over the years but these started getting worse in Feb with the connection dropping off several times an hour over the last few weeks. I reported it to Vodafone at least half a dozen times. I understand shortages of stuff considering the situation but not the constant lies and abysmal technician support. The promussed 3 day turnaround for 2nd line support just doesn't happen. They don't text, call or fix anything. When someone does get in touch they ignore the clearly stated problem (malfunctioning internet connection on the router) and waste my time on wifi splitting or changing microfiletees, despite BT confirming back in Feb that the problem is not on the line but with the router. I checked the Vodafone forums and it is clear that their routers are of poor quality and malfunctioning but they refuse to acknowledge it and to semd a replacement, despite my key worker status and impact on my work. I am at wits end as it is now impossible to get hold of their chat or help desk and.desperate for a solution so I can do my vital work.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-03-04
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-03-25
- Comments
-
most frustrated costumer service
they dont even accept the low speed evidence taken from their own web page after spoke 75 times with 240 different agents manager and tech team they all want to transfer me to each other ....
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-02-12
- Comments
-
Have recently switched to Vodaphone from Virgin because of cost. Vodaphone is not as fast as Virgin, but more than fast enough for my needs. The customer service is excellent (not put on hold for 30 mins and staff very helpful). Engineers come when they say and service (after initial teething) has been reliable.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-05-09
- Comments
-
Failed utterly to meet their promised go live date. Called them on the day and they then promised a further 14 days. Don't bother with Vodafone. They don't want your business
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-07-21
- Comments
-
I am appalled at the level of disservice provided by Vodafone over the last 14 months.
I have lost countless hours of my life on the phone, trying to resolve issues caused by Vodafone's wrongdoings.
Here's a description of my experience trying to order Vodafone home broadband:
I order broadband and on three separate occasions the Openreach engineer does not turn up at my house to fit the internet. Vodafone blamed Openreach and vice versa on each occasion for the incorrect communication that caused the mistake. Either way I lost three seperate days of annual leave as a result.
Several text messages were also sent to my phone saying that an engineer was due to get sent out. Luckily I phoned Vodafone first, before booking another day off work, who informed me that these messages were incorrect.
It took me close to four months till the internet eventually got fitted. Which was frustrating as I know that if I had went with Virgin, it could have been done within 5 working days.
While all this was happening, I made a number of complaints over the phone and had to explain my story countless times to different people. I was passed from person to person, but nothing ever really got resolved and I felt my complaint was never taken seriously.
I spoke with someone in a more senior position, who said to compensate me for my inconveniences he would give me a free dongle device, so I had internet in the interim. He told me it would cost me no money, but I had to sign up to it and he would credit my account so I would never pay.
I found out this week, that Vodafone have been charging me £32 a month for the last 14 months to use this device and that the whole time I have been using that device in my flat for internet and that the £21 broadband I ordered was never fitted when the engineer came out. He simply fitted the slower and more expensive Mifi device instead - which was not what I ordered.
I complained over the phone about this several days again and I was told that someone would phone me back after looking into my case - I received no call.
I received a text message to my phone saying that an engineer would be visiting my flat to fit the broadband, even though I didn't schedule a time with anyone (I am at work a the time that came through on the text).
In short, as a long-standing Vodafone customer, I find the way I have been treated disgraceful. I have been misled, miss sold to and been caused a lot of unnecessary stress.
I have lost all faith in this company. This letter is purely for documentation purposes.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-05-04
- Comments
-
I was concerned by all the negative reviews I'd read, but my experience has been great.
I switched to Vodafone after my previous provider increased the price. As a Vodafone mobile customer, they offered me 38mbps fibre for less than I was already paying for standard broadband, which was a great deal.
They cancelled my existing provider for me, which made the switching process very simple.
The switchover wasn't seamless as something went wrong on the scheduled day and the issue had to be referred to Openreach. But, as a Vodafone mobile customer, they gave me 50gb extra mobile data (with the promise of more if the problem couldn't be fixed quickly) so I could use my phone as a hotspot. This tided me over nicely until the problem was fixed in 4 days, without the need for an engineer visit.
Since then, I've been really impressed. I consistently get download speeds of at least 32mbps (despite my previous provider citing the phone lines into my building as an excuse for slow speeds). The connection has been very stable too.
The Vodafone router is a vast improvement on my old provider's. The Wi-Fi now covers every corner of my home, eliminating some annoying blackspots. Their app for controlling the router is really handy too.
I realise others have had worse experiences - but, based on my own in London, I wouldn't hesitate to recommend Vodafone.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-09-28
- Comments
-
I changed from virgin to take up a 18 month contract
Big mistake. The service isn’t reliable most days. Customer service talk you through reboots which then show the full service only to drop off again later. Don’t sign up. I regret it and am stuck with a contract that doesn’t deliver
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-06-03
- Comments
-
DO NOT USE VODAFONE.
Put in my order for broadband on may 6th. Even though i read reviews, i figured - it'll be fine. It can't be that bad.
+ 14 days after filing order : First order was delayed - had to call them up on activation day(14 days later) and they told me that there's a system error and it is being solved.
+ 17 days after filing order - received a call that the order has been cancelled by mistake and was asked to put in another order
+ 30 days after filing first order - checked order status, activation date was supposed to be tomorrow - order cancelled by vodafone. Contacted customer support and was asked to give them another chance and they'd offer me first month for free - that'd take another 14 days before new activation date. in total 44 days and that's worth 35 pounds for them. What a joke.
Don't use vodafone - go with anyone else, but them. It's just ridiculous that vodafone can't get their systems in line.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-12-05
- Comments
-
Worst customer experience ever!!! Decided to move away from virgin do to the big increase in price. Decided for Vodafone as my mobile internet works great with them and price was decent. When I called to become client they were eager to take details and of course they mentioned we will deal with everything. Called a couple of days before installing to say that virgin is not saying anything regarding a cancellation. They say they can’t cancel Virgin and i need to do it myself. I tell them that was not mentioned. They reply we will listen to the recordings and will call you back in two hours. No phone call! Call back and tell them I dont think this is starting well and I want to cancel and not proceed with the installation of broadband. Answer we cant as it is 48 hours before the installer. I tell them I wont let them in. Get transferred to a different department and get told that is fine I should give him my broadband router and that everything will get cancelled as the broadband never got installed. Month later got my first bill!!!!! Called back and after 1 hour they couldn't see in the system that the installer hadn’t installed broadband and for them it was active!!! They were going to cancel and would let me know if they could cancel the invoice!!!! Got a message this morning if I can call them!!! Worst ever avoid at all cost. At the end got an offer from Virgin and sticking with them
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-12-09
- Comments
-
Probably the worst broadband ever! I would keep away from this company! They suck you in promising you amazing speeds and super deals and its all lies! I cannot believe how a company like this is allowed to exist!!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-01-09
- Comments
-
Awful awful awful. The internet cuts out for around 2 minutes at a time on a regular basis - approximately 20-25 times per day.
Onerous terms in the contract mean you can easily be locked in if you move house within the UK and then have to renew your contract and pay a huge fee for installation. Finally, onerous terms in the terms and conditions mean moving abroad to an area where Vodafone cannot provide service was not a move that qualified for exemption from the termination. The rate of the termination fee is extortionately high, being almost half of the cost of the monthly internet. They will do anything to extort as much unearned money from you as possible.
Avoid at all all costs.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-26
- Comments
-
The price is attractive but everything after that is very disappointing.
- The speed is very low
- The service drops out every few hours and when I contacted them they would always make me open the socket and then tell me that there is no problem
- Call service team are very polite but lacks the right knowledge
I guess Vodafone have launched the service in a hurry and without adequate system and knowledge
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-03-17
- Comments
-
Absolutely awful was meant to go live on 7th...10 days later still waiting...is one lie after another as to why they can't go live with the line. Apparently 1st engineer was competent and neither was the more senior engineer they booked in...now they are sourcing 3rd engineer. Customer service is pot luck...whilst polite are here messengers with no technical knowledge. Suggest if you switch have a 2 week overlap with providers...
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-03-01
- Comments
-
Terrible customer service! I can’t give any stars for the Broadland speed or reliability because I still don’t have the broadband set up after waiting for two weeks. I’ve had to call vodaphone many times and after lengthy conversations they still aren’t able to send an engineer out to set up my broadband.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.