1,510 Customer Reviews over 38 pages
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- Location
- Holbeach/Spalding/lincs
- Reviewing
- Vodafone
- Date
- 2019-04-27
- Comments
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I changed from plus net to Vodafone and I went from a stable 29mb line to a unstable 18mb line overnight, 2 months later and several online chats with their customer service team and I'm now down to a 12mb line, all I've been asked is that they want to test my end equipment and each time while testing I get cut off from their chat even while using my mobile data, poor poor customer service, its as if they're not hitting the minimum speed guarantee and can't be bothered to fix it, have to give me the discount so then drop the speed further, they state theres a line fault on my line, if that's so and it was fine before I switched to Vodafone, perhaps they should realise its not in my property, also their own router wifi isn't as strong as a plus net WiFi or a billion router wifi signal.
- Location
-
- Location
- Holloway Derbyshire
- Reviewing
- Vodafone
- Date
- 2020-06-03
- Location
-
- Location
- Holt
- Reviewing
- Vodafone
- Date
- 2023-08-27
- Comments
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WARNING Do not order Broadband from Vodafone they cant take on my phone number as im now with BT as Vodafone are aBysmal and useless so please phone BT now on 0800800030 as they are cheaper than Vodafone too!
- Location
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- Location
- Holt
- Reviewing
- Vodafone
- Date
- 2023-11-11
- Comments
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VODAFONE has gotta be the most useless phone company as they are worser than KCOM! I wanted to get Broadband and Vodafone couldnt port my phone number then they tried to use a Cromer number on Holt exchange that cant be done! I am now with BT and EE they are excellent as ive been a customer of BT since 1981 when they were called POST OFFICE TELEPHONES! Avoid Vodafone or you will get nothing they are total dam rubbish!
- Location
-
- Location
- Horley
- Reviewing
- Vodafone
- Date
- 2019-05-16
- Comments
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Tried to join today as a new broadband customer, initially got denied due to a credit search (frustrating when I've got a good credit score) and then tried again as my partner and had no end of trouble. In the end after speaking with multiple "assistants" I gave up and decided it wasn't worth the hassle. If its going to be this difficult just to take out a policy with them I hate to think what their service will be like if I have a problem. Very disappointed and lots of time wasted.
- Location
-
- Location
- Horsham
- Reviewing
- Vodafone
- Date
- 2018-03-25
- Comments
-
Worst broadband experience of my life. Avoid like the plague. It may be cheap, but you get what you pay for at the end of the day!! I've been with them 4 months so far and experience constant internet drop outs. Like watching episodes on BBC iPlayer or Netflix? well forget it, unless you're prepared for CONSTANT interruptions. I pay for the 76mbps, and promised/guaranteed at least 44mbps, but generally get no-where near this. Their customer service is also a joke... I cannot wait until the contract ends. Left BT due to their constant upping of prices (to subsidise BT Sport which I never watch), but at least it worked, unlike this garbage.
- Location
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- Location
- Horsham
- Reviewing
- Vodafone
- Date
- 2023-09-24
- Comments
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Like previous review said this company is completely a joke. If anyone would like to switch to Vodafone, my answer is No No No! I wouldn't give one star if I could! I switched to their full fibre expecting fast broadband, instead internet constantly drop off not even can stream any Amazon video, called numerous times always fobbed off by technical support team, reset from my end or their end, never actually solve the problems, this is supposed to be full fibre! Vodafone it's a shambles!
- Location
-
- Location
- Horsham
- Reviewing
- Vodafone
- Date
- 2018-02-04
- Comments
-
Just switched from Plusnet using the porting facility, who while the broadband transfer went well, Vodafone managed to demonstrate great incompetence the porting process, whereby I lost my landline phone number in the transfer, - and yes the Vodafone customer services admitted my transfer included landline number porting. So thanks Vodafone, be sure to keep the loo rolls handy while everyone else wipes your asses putting it right!
- Location
-
- Location
- Horsham
- Reviewing
- Vodafone
- Date
- 2024-02-13
- Location
-
- Location
- hove
- Reviewing
- Vodafone
- Date
- 2019-07-13
- Location
-
- Location
- Hove
- Reviewing
- Vodafone
- Date
- 2021-09-23
- Comments
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Internet has gone down twice in one month, each time for a period of days! Have to hassle daily to get it back up. Both times they promised £8.06 a day for outage, and yet nothing has ever appeared on my bank statement. Requested again. Another promise. No money. Incredulous.
- Location
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- Location
- Hull
- Reviewing
- Vodafone
- Date
- 2018-12-10
- Comments
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My broadband activation date was tomorrow on the 11th December. Today I called vodafone to ask why I had still not received my new router, I was told that my order had been cancelled as it had 'fallen through the cracks'. Lots of apologies and was told that I would have to re-create the order and join the back of the queue. Pretty awful service really.
- Location
-
- Location
- Huntingdon
- Reviewing
- Vodafone
- Date
- 2018-08-09
- Comments
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We tried a number of other providers and they all provide a cheap router which doesn"t even get the signal upstairs (we bought a booster), every Thursday the service grinds to a halt and its a total waste of time trying over the weekend. Like the VW emissions scam Im sure the providers falsify the speed tests as we can even run a movie from Thursday onwards yet the speed tests shows its just above their service contract level. Total scam, then when you call customer services they put you through the same monkey tests every time as if your an idiot, we go through these every fecking day without being patronised by someone reading from a script in India. Its a total rip off, we wont be renewing with Vodafone thats for sure.
- Location
-
- Location
- Ilkeston
- Reviewing
- Vodafone
- Date
- 2018-02-05
- Comments
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As others - Atrocious broadband, swapped from Sky for cheaper deal and signed up for 18 months. The service from Vodafone has been the worst service that I have paid for in my life, slow to mediocre speed, worse than average ping but worst of all by far the frequent disconnects - 1 or 2 every hour, unable to stream videos or play computer games because of he constant interruptions, I will never use Vodaphone for my broadband again for the rest of my days. Customer service 2 stars as they did organize OPEN-REACH who swapped my master telephone point and confirmed I should be getting high speeds. I will do in summer when I move back to SKY!
- Location
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- Location
- Ingleby Barwick, Stockton-on-Tees
- Reviewing
- Vodafone
- Date
- 2017-02-14
- Comments
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By far the best FTTC provider that I have used. Vodafone is my third provider. I have been with them since July 2015 and I don't intend to move away from them given that I have served my minimum contract period.
Customer Service is first class. What problems (2 of them) I have experienced have been resolved very quickly with follow-up calls from CSR to ensure all is well. As a Vodafone Mobile customer, when my line was down caused by third party cable damage in my area, they added extra data to my mobile allowing me to remain online whilst my line was repaired.
The router is superb along with the app allowing you to control and prioritise your broadband to devices.
Above all, an excellent package, well priced with great service. I have recommended to family and friends some have switched and experienced the same service as me. I will continue to recommend as I have always found Vodafone to be one of the better companies to deal with.
- Location
-
- Location
- inverness
- Reviewing
- Vodafone
- Date
- 2021-01-19
- Comments
-
Worst move i have ever made this is the worst broadband i have ever had by a mile . stay clear, didn't even get my freebie for signing up . rubbish
- Location
-
- Location
- IP33 1JX
- Reviewing
- Vodafone
- Date
- 2023-05-01
- Comments
-
Vodafone with Citybrand advid goes down every 2 months.
Even with a cat 8 cable.
Speed running at14.6 upload 0,35
Was faster on the old analogue system.
Seem to go down ever two months.
And forgot compensation you will never receive it.
3 times it been don 1st time 1week snd a half second time we just be for Christmas and now.
You decide
Acceptable or not
- Location
-
- Location
- Ipswich
- Reviewing
- Vodafone
- Date
- 2018-02-20
- Comments
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PLEASE READ THIS BEFORE EVEN CONSIDERING JOINING VODAFONE BROADBAND.
We joined up and got the £24 per month deal. Should have been easy it was not! I looked at reviews before hand and thought can they really be that bad? THEY ARE AWFUL! We joined online selected our set up date as the 22nd Feb, 2 days before we lose virgin. We got note to say order cancelled followed by ignore now all okay. On the 20th we called to check all okay and they advised the date we selected and date we would be in was only advisory and they would not be out until 2nd March! They had not informed us of this and we will not even be in! We said they had to get someone out on agreed day to be advised this would not happen and when we asked to speak to supervisor they said no one was available, then said NO ONE WAS WILLING TO TALK US! We have now had to compromise and stay with virgin as we cannot be with internet for over a week for various reasons. PLEASE PLEASE PLEASE AVOID VODAFONE AT ALL COSTS THEY ARE EVEN WORSE THAN EVERYONE SAYS!
- Location
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- Location
- Ipswich
- Reviewing
- Vodafone
- Date
- 2017-07-09
- Comments
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I have only put one star because there is no option for 0 star otherwise I have had enough of Vofafone. The worst is the home broadband utter rubbish. Dont even try because even the staff do not know what they are doing. Its just a long storry that I wont even bother sharing. All I can say is stay away from Vodafone to have a peace of mind.
- Location
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- Location
- Ipswich
- Reviewing
- Vodafone
- Date
- 2019-08-08
- Comments
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DO NOT USE THEM! Cannot express how rubbish Vodafone are!
We were with them when we bought a new house, when I informed them of the house move they told me the people buying our house had taken over our line so when they took it over we would get a £139 fee for our contract terminating before its end date. I had numerous phone calls about this and after speaking over me and being completely unhelpful they told me it was my responsibility to get our buyers to cancel their order with Plusnet. Luckily I wont settle for things like that so I Googled it and contacted BT and Plusnet who both told me that this wasnt right and Vodafone should have rejected the request for my line to be taken over in the first place (fyi this procedure of taking over another line without permission is known as SLAMMING). After me telling Vodafone that it was against Ofcom regulations and was known as slamming they suddenly decided they would contact Plusnet and sort it out. I then got told I had to wait over 2 weeks for an engineer to come to the new house to connect the line. The appointment was made for the afternoon and then on the day I got a message to say it was going to be in the morning, luckily the plans I had had changed so I was free! Then after being connected (after specifically telling them I needed to keep it) they told me I couldn't have my old number as I had moved from one exchange to another.
Bottom line.... I have 18 months to go until my contract expires with them and Im counting down the days!
- Location
-
- Location
- Ipswich
- Reviewing
- Vodafone
- Date
- 2023-11-13
- Comments
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I upgraded to full fiber900, from 67 over a week ago, max speedim getting is 43. Call them several times but all I got was sorry and excuses. Customer service is absolutely non existence total waste of time. The only good thing I'm in my cooling off period so I'm definitely going to cancel. Stay clear!!!
- Location
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- Location
- Irvine
- Reviewing
- Vodafone
- Date
- 2023-12-23
- Comments
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Poor customer service. I have now been waiting two weeks for my broadband to be working at my new address. After engineers being sent out, confirming that I need a new router, I am still waiting om receiving this router. An engineer requested it to be sent to my address. However, he even told me he didn't trust vodafone to order it and he was correct. I then phoned up to confirm it had been sent, which it had not. I then requested the new router, and the router was sent to my old address. I am now currently on hold for 25 minutes asking for my issue to be solved. There's clearly no checking chain going on as I jabe had to explain my situation in full every time I speak to an agent. Very poor from vodafone. I have also been told I will recieve £5.88 for every day I have not been receiving Internet. So I will update shortly as to wether I receive that. Shocked at how bad vodafone have been.
- Location
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- Location
- Irvinestown
- Reviewing
- Vodafone
- Date
- 2019-04-27
- Location
-
- Location
- Isle of bute
- Reviewing
- Vodafone
- Date
- 2023-02-22
- Comments
-
Contract was meant to start 14/12/22 but did not start 28/12/22 I called to ask why it didn’t happen after being charged an enormous sum from the previous company as I was out of contract. The advisor said they were sorry it did not start when I requested and I would be compensated £5.25 per day to cover my other charges up until 28th. I went on their chat today and after two and half hours on chat to be told they would compensate me £10 as there was no record of their employee advising me this. I refused this and have been referred to another system which will take 48 hours and they will let me know. Wish I had read more reviews before I went with Vodafone .
- Location
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- Location
- Isle of Wight
- Reviewing
- Vodafone
- Date
- 2020-06-25
- Comments
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I was highly recommended by friends to go with Vodafone for my broadband connection as they were always satisfied and never had any problems with the company. Upon vodafone due to take the first direct debit payment, the money was made available by myself in my bank account to Vodafone from 21st May the 1st payment date, this was available until 4th June until the bank put the money back into my account as it was not taken! Upon the 23rd June I had a email as well as a text message to state that my account was in arrears, I was alarmed to receive this so I rung customer services. I spoke with a team member who advised me that this was the banks fault, and also tried to make out that the bill amount was never made available, of which was not the case. The following day my broadband connection was cut off and I also went into my bank to find out why they did not release the funds, the branch manager assured me visually on my account that the funds were available and Vodafone chose not to take the money! I feel the memberw of the customer service team and complaints department are rude, unhelpful and provide you with false and unfactual information. I also feel that they had a cheek to offer me £10 and then £15 compensation for the inconvenience, I explained that I feel that this was unacceptable as It caused me financial stress/difficulties as well as financial loss due to having to go into my overdraft to pay the full amount as well as the arrears off, so I could have my broadband connection turned back on!! After all this is not the customers problem if Vodafone as company do not take the payment for this service! Otherwise the speed and the reliability is great! Vodafone sort out your customer care and service as it is very poor, unprofessional and ignorant!!
- Location
-
- Location
- Isle of Wight
- Reviewing
- Vodafone
- Date
- 2018-03-07
- Comments
-
Didn't get as far as being a customer but want to review them based on my brief interaction with them today.
Went on to 'chat' to ask if Vodafone would increase the contract yearly by RPI as they do with their mobile contracts.
Was told 'yes' which is bad enough but agent then told me this was what they were told to do by OFCOM. Well if that's the level of support now then I wouldn't want to see what is was like as a customer. I decided not to transfer to them.
- Location
-
- Location
- Johnstown BRidge
- Reviewing
- Vodafone
- Date
- 2020-06-09
- Comments
-
Hi, For sometime I have been using Vodaphone and they were the best could find. However I have noticed their customer service has improved for better of late. A recent call for a new modem was serviced promptly. I then had an issue with the line dropping and had excellent customer service from a chap Called Mohamed. Thank you Mohamed and he fixed my issue while I was on the call. Promised to phone me tomorrow to check too. Well done on the improvement. Thank you
- Location
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- Location
- KEMPSTON
- Reviewing
- Vodafone
- Date
- 2018-07-19
- Location
-
- Location
- Kendal
- Reviewing
- Vodafone
- Date
- 2018-10-06
- Comments
-
Avoid!! No where near speed promised and instead of sorting just gave small discount for life of contract. Free gift had to claim in certain time then when filled in form at right time got no confirmation.
- Location
-
- Location
- kendal
- Reviewing
- Vodafone
- Date
- 2019-11-28
- Comments
-
Vodafone constantly fail to meet their guaranteed speeds. The last 5 mponths they have given a discount, but I want speed not discount. Time to move to a different provider.
- Location
-
- Location
- Kenilworth
- Reviewing
- Vodafone
- Date
- 2019-10-04
- Comments
-
Avoid Vodafone like the plague. They have shockingly poor customer service and slow, very unreliable broadband. Hate the fact that I'm stuck in a 18 month contract and cannot wait for it to end. Would give them ZERO stars if I could!
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2021-09-26
- Comments
-
Swopped from Talk Talk to Vodafone due to proce rise. Router could not send out signal needed to operate my Home Security, laptops etc. Only thing that worked was a Firestick. Called fobbed off speed issue would improve...not speed router is a POS...which they have altered so you cannot change channels etc. 3rd day called Talk Talk booked new activation; day before live phoned vodafone to cancel within 14 days. Got £100 voucher from deal...got £100 ,from Talk Talk. I shudder to think what service vodafone would be like...being fobbed off and lied to by a call centre in India gets tedious when you are sitting 2 foot from a router to allow an internet connection. Useless provider DO NOT go anywhere near them.
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2018-12-09
- Comments
-
Shocking. Having switched from SSE (which was excellent) having been taken in with the Vodafone space game TV marketing the service has been totally unacceptable. I rarely get above 3Mb/s in the day from my 37Mb/s fibre connection entirely as a result of capacity issues on the Vodafone network. Having complained nothing other than BS from the Vodafone rep. Now requesting early release from my contact. Totally unacceptable. Avoid.
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2020-05-27
- Comments
-
I've had 2 new routers in the last few months. My internet has gone down several times in the last week. I've contacted support every time and although they are helpful the service keeps going down. Their support is based in India so their standard of English isn't great which is a bit frustrating. Poor value for money. Wouldn't recommend.
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2023-08-12
- Comments
-
Terrible company, poor customer service. I’ve had payment issues with them throughout the lifetime of my broadband. Since their communication with customers is so poor, I have no idea about what is going on with my account until I am disconnected and have to call them.
The final straw was when they permanently disconnected my service and sent me a text message 1 day before the disconnect saying ‘sorry to hear you are leaving us’ as if I had requested this. On calling them THREE TIMES and being told various things by different agents, on the third try I was told it was disconnected because they no longer offer the broadband tariff I was on a 23 month contract for, only fibre, which is not supported in my area. End of story, no reconnection, compensation, apology or anything. I was shocked and appalled that they would just leave a customer high and dry like that, not give enough warning for me to at least sort out alternative broadband and then being told various lies by their agents. Please do not fall in the same trap I did and avoid Vodafone at all costs. The broadband is sketchy and not that super fast anyway and you end up with price hikes every other month too. AVOID, AVOID, AVOID!
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2018-12-10
- Comments
-
Just got the Superfast2 activated on 23rd of November. The advertised speed was guaranteed 55mbs and guess what, it never got over 4mbs in between 4pm-11pm(peak time). Barelly can load a browser page. I complained more that 20 times to their first line techincal useless team wich are making the same useless and pointelss diagnostics. They don't have a clue of what is happening and a clue of how to solve issues. Techteam 2 on the other hand, a bunch of inconsistent liars, every time they got a service ticket they are marking it as solved, and every time nothing real being made. Liars full of ***t. I you want to get a stable reliable ISP, avoid this one wilt all costs.Pay more if necessary
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2019-02-24
- Comments
-
Do not take up any contract with Vodafone!!!!!!!
I took the superfast 2 deal with prommises 63Mbps. In the first week after installation the speed was rubbish and connection from devices using wi-fi kept dropping. On my first report to them they replied that my promised speed was in my contract letter and it was on 49Mbps . (that is correct but not what I wanted to buy - sneaky letter comes after you make an agreement with them for the service you want to buy and it is advertised).
I complaint on chat and was told that it would take a few days for the new service to settle.
I didn't' complain again until a couple of months after since nothing had improved. After a long online chat with a customer service who guided me through lots of setting that ended up messing everything even more I still didn't have any improvement on speed on wi-fi.
I called to complain that I was paying the superfast 2 and not getting more speed than the superfast 1 deal and was not at all offered the promised refund of the difference stated in their conditions/ advertisement.
On a third complaint they said they did not have any logged complaint , and tried to guide me to fix the issue myself. After a bit of anger they decided to try to solve the problem by somehow giving me two channels for wi-fi. So when I connect my potable devices i have to use one channel and when I connect any standing device to a second channel. This is ridiculous because every time the connection gets cut I have to retype the f+++g long password to reconnect. And when i run a speed test even adding the speed from both chaneels I am not reciving the promised speed.
I was very angry and disappointed with the bad service and even more appalling customer services and wanted to cancel my contract. Still no solution was offered. Instead I was told by the attendant that I can complain to Ofcom if a wish but they will not resolve the problem, they will only record the complain and keep record of it. Cheeky !!!!!
And proceeded to ask me what I wanted to do?
I asked to terminate the contract which still about 10 months to go, they said it will cost me over £150.
Another attempt to solve the issue failed when I reported it for the 6th time while asking for the transcript of my Online chats as proof of complaints to forward to Dispute Resolution or Ofcom and he tried to concince me that the right speed is being provided to the hose, the issue are the wi-fi concections, it must be because of walls..... LOL. I do my speed test with my laptop or mobile sitting half meter away from the router. How can it possibly be a wi-fi signal issue. And if it is what is their solution for me???????????????
DO NOT USE VODAFONE BROADBAND !!!
- Location
-
- Location
- kent
- Reviewing
- Vodafone
- Date
- 2021-07-23
- Comments
-
poor customer service, ridged and frustrating processes, unable to escalate issues in a timely manner, do not call back as promised, terrible service when something goes wrong, good speeds when it works but if only it worked!
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2019-11-30
- Comments
-
SHOCKING AND FRUSTRATING BROADBAND SERVICE. I would not advise anyone to subscribe to or purchase any Vodafone services. Especially Vodafone Broadband products. I have been a loyal customer with Vodafone for years now and since starting a new contract with them a month ago I have spent hours on the phone to their tech team with little or no long term solutions. 1. My router line was not connected to my router on installation, hour or so on Phone to tech team . 2. My devices that connected to my old voda router do not automatically connect. Still not working properly 3. I am told different things when when speaking to advisors. 4. I have been promised a call back by their service agent and had no such call or feedback on my ongoing complaint that has been pending for some weeks now. 5. The broadband app does not always work and is currently offline for me.
6. I cannot chat to anyone as they are too busy for me. Probably inundated with complaints. Bottom line, thoroughly unimpressed and have requested a cancellation immediately. I will not waste any more time or money with them. (I never normally vent on social media but people need to be made aware that this company will over promise and massively underdeliver). Save yourself grief, vodafone have not shown me they care about me as a customer.
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2021-12-11
- Comments
-
This is the most unreliable broadband I've ever used. And it is near impossible to reach their customer service, I was in a queue for 5 hours, only to be randomly cut off.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.