1,501 Customer Reviews over 38 pages
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- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2022-04-16
- Comments
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Frustrating customer service delivery, i wont be staying with them they waste too much of m time
- Location
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- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2021-07-29
- Comments
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This is categorically the worst company, their business processes are so rigid they do not allow for any human in their services. This company cost me £7500 because they got my address wrong twice and because of their ridgid processes we got stung for stamp duty because of a two month delay caused directly by errors by Vodaphone.
When I rung up to stay that there was intermittent delays on the line the customer service agent laughed and said of course there is it happens and wouldn't do an investigation.
This company's business policies are so far away from customer interests they may as well have a motto, 'Customers- do we care? No- just give us your money'
You will be directed to use their app. This is a con you will spend 20 mins talking to 3 different people, each time explaining the problem then be transferred to the phone where you will have to explain again. On the misfortunate days where I have needed to speak to them the average interaction time has been 45 minutes.
Avoid this company at all costs
- Location
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- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2020-06-09
- Comments
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Can't knock vodaphone had no issues after signing up 6 months ago
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2022-01-06
- Comments
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Overall the broadband is ok but I’ve had problems connecting certain devices. My epson printer would not connect but was fine with regular Vodafone so I had to buy a new printer. My Amazon max firestick wouldn’t connect either so had to return and purchase a regular firestick. Once my contract ends I will be changing as there is obviously something not right if certain devices won’t connect even with help from Vodafone Technical.
- Location
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- Location
- Llandegfan
- Reviewing
- Vodafone
- Date
- 2020-03-26
- Location
-
- Location
- LLANELLI
- Reviewing
- Vodafone
- Date
- 2020-09-07
- Comments
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If you are thinking of changing Broadband provider, don't go anywhere near Vodafone if you value your sanity! The promise of optic fibre speeds with none of the problems I'd experienced with a copper connection and at a reasonable price tempted me unfortunately. I have since spent literally days hanging onto a phonecall to Mumbai, Cairo or wherever, trying to sort out low speeds or downright failure of service. Life is too short to waste on this apology for a company!
- Location
-
- Location
- Llantwit Major
- Reviewing
- Vodafone
- Date
- 2022-02-15
- Comments
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Customer service has varied between excellent (twice), and bang your head against the wall please use some common sense, why has this simple thing taken hours and hours and multiple calls to resolve, please just put me on to a senior and this would be instantly sorted (3 times). I even messaged to say please tell your supervisor you're doing a great job one of those times.
I guess it's people not getting paid enough to have control over an area big enough that can effect change.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-12-04
- Comments
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The worst broadband provider ever. Avoid it at any cost!
I joined Vodafone on October 18th and immediately realised my broadband constantly drops, so called their technical support. Vodafone initially told me it takes up to 10 days for router to just itself so I should give them time i.e until October 28th. But 28th October came and gone and still the same issue.
The issue continued into November, and I kept calling their technical support with no result. Today is the December 4th and still I get disconnected at least 10 times a day, so finally decided to call their technical support for the last time before take it further and complain to Ofcom.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-03-01
- Comments
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Terrible service from start to finish - never got to find out what the speed was like because they never connected me and kept saying they couldn't guarantee an eventual connection so I should "maybe look at other providers"
Imagine working for a company where you have so little faith in it you openly suggest customers don't carry on with the service.
Was meant to be connected 5th February. Had to phone and ask what was happening a couple of days later, and was told my account was cancelled. Asked if I would have been told this eventually. They didn't know.
They reinstated the account and then failed to contact me again, so I had to call up again. Bored, script reading agents just kept saying it was out of their hands. By the time I gave up and cancelled the order 3 weeks later, I'd spent about 3 hours talking with various script-readers, not getting any new information, spent over £30 on interim wifi access, and was repeatedly being openly lied to about getting a) any actual definite broadband service and b) a refund for the wifi I was having to buy to work from home.
When I cancelled I was assured by two different bored call centre workers that I'd be refunded the £60 engineers fee for a visit that was never even scheduled, let alone happened, and instead today I've received an actual bill instead, despite not having an account with them any more - when I went to try and query it I can no longer use the account to do so.
Absolute cowboys. They also send auto texts asking for customer service ratings feedback, but if you try to respond with the lowest mark it says the number isn't valid. Nice work, guys.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-06-20
- Comments
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From day one constant drop outs on average 3 a day. Also had issues with DNS so some download and sites just won't load, customer service try to run rings around you nothing gets solved can't wait for my contract to be up, terrible service awful customer service.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-08-11
- Comments
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Avoid using Vodafone! Terrible service!!!!
Had a terrible experience with Vodafone home broadband
- service didn’t start on time so was left without any internet for 3 days which affected my work
- internet is super slow and uses BT openreach line which they don’t mention on the internet
- 30 days cooling off period is a big scam! Called them to cancel within two weeks of installation as internet was rubbish but took a further week for them to cancel and they had the cheek to make me pay for it! Tried to dispute the charge but they are insistent that they’ve done the right thing... I had to chase them 6 times and more to get the cancellation right and till date still haven’t got a cancellation confirmation!!!
AVOID AVOID AVOID!!! Terrible service, super slow internet and staff promises you the world but never gets sorted!
Only going away with bad experience and £22.00 less in the pocket which I’d have donated instead had I known what I was getting myself into! Never going back to Vodafone ever again!
Stick to Virgin Media, at least they have a reliable internet service!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-04-10
- Comments
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Tried switching as was a good deal. They then tried charging £60 installation fee even thought advertised for free so false advertisement. Change your advert to reflect real prices
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-03-09
- Comments
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Avoid is at any costs! The worst broadband provider I ever had. The worse customer service, the worst technical support, and above all we get discounted at least 10 times a day! Joined Vodafone on October 2018, and finally report the issues to Ofcom. They advised me to contact ombudsman but prior to that contact Vodafone complaint depart and request the early termination of the contact based on lack or reliability. After contacting Vodafone, their compliant department, said: "it is normal to get disconnected once in every hour or 24 times in a single day!" At the moment waiting 28 days passes and take the matter to the ombudsman.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-12-28
- Comments
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At the begining it was TERRIBLE!
I'm using it about a year and I can say it is ok now.
The up/down speed is good, low latency (gaming is ok), absolutely no problem now.
First thing to do is to drop out the Vodafone router because it is just simply a junk. I had to restart it every day sometimes twice a day or more because the WIFI connection was rubbish, the forums are full of complaints but looks like no one cares at voda.
You have to ask the customer service to give out the routers password and buy/use your own router (about £20 on eb@y a Homehub5 with openwrt is perfect)
With Vodafone broadband you must use a 3rd party router because their device is @#@#!&@ ..very low quality.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-02-18
- Comments
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I have had this opportunity to speak to this gentleman who is currently in South Africa (Cape Town), his name is Anthony Ford, this guy has been an absolute life saver to assist me with few problems that I have had recently, since the problem was not looking to get resolved within a day, he actually called me back the following day as he promised to resolve my query, I strongly recommend every network to actually consider taking someone as Anthony to be hired in their team in order to have satisfied customers!
- Location
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- Location
- LONDON
- Reviewing
- Vodafone
- Date
- 2020-08-31
- Comments
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I have been using Vodafone's services for years and I am not happy to say that I have very disappointed with the broadband services they offer.
I visited one of Vodafone's stores on 07 August 2020. The sales advisers were reckless and were definitely not trained enough. I spent almost about an hour to get a business broadband contract. The adviser who was helping was definitely without enough knowledge, he was asking his colleagues what to do at each step. Finally, I signed a contract and ordered my business broadband.
My broadband was supposed to be activated on 28 August and I received my router a couple of days earlier. My internet didn't connect within the promised time. I called Vodafone, they first gave me the wrong information telling me that they cant provide services to my building. I was shocked, how such a huge global brand providing services to all over the world, cant provide internet to my building ?!
My internet did not connect over the weekend and the first thing I called the business team on Monday morning. I spoke to 3 advisers, spent over 1,5 hours over the phone and my problem was not solved. I was not offered anything equivalent to solve my problem. And the worst thing is that they did not inform me when my internet will be available. I was told that they will call me back on Tuesday to check if my services are running, if not working, I will have to wait for an unknown time.
Then, during the day, I was called by other advisers, spend a couple of more hours over the phone. Eventually, I still do not have the internet.
Vodafone couldn't provide its services to me on the promised time and as I ordered this broadband to use for my business, I can definitely say that my business.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-01-12
- Comments
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Dreadful - avoid at all costs. This is the worst broadband provider we have ever had. It continually drops out - we have to turn WiFi off and on again continually. It is impossible to get any support from Vodafone.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-10-10
- Comments
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I thought Vodafone broadband was great and good value. However, as many other people have been experiencing, I have had no internet for 8 days now.... Customer service is appalling and just gives standard responses like "We value our customers and are working to get this fixed".
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-07-21
- Comments
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Vodafone router simply is bad, connected two lan cables to it from 70 Mbits/s I am now at 16 Mbits/s... simply bs. If I use one lan connection the lan connection is seeing 50 Mbtis/s, wi-fi is at 3-10 Mbits/s
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-02-03
- Comments
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I am impressed with the broadband speed with Vodaphone and have found it much quicker to download a page on the internet compared to Sky.
I had a small technical problem and found the Vodaphone technical support to be excellent. They answered the call quickly and showed top notch problem solving skills in diagnosing the problem and fixing the issue. I would recommend Vodaphone as a broadband provider.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-03-18
- Comments
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If I could give this zero stars I would! Worst service and worst customer support EVER!
Internet not worked properly since it was installed 6 months ago. Support has booked two engineer appointments over a weekend , both no shows, only for me to be told the engineers don’t work weekends!
Trying to cancel due to poor service and product and being told they won’t cancel without me paying out my contract. Even trying to charge me for an engineer to fix the issue caused by their engineer not fitting the router correctly
AVOID at all costs!!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-12-27
- Comments
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I definitely wouldn't recommend, poor customer service provided, we've got broadband that doesn't work, my sister bought without asking me, problem still not resolved, their customer service team messing about online, they won't let us type while chatting, something dogy going on with this broadband provider, please be careful
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-03-24
- Comments
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Quite easily the worst company I've ever had the displeasure of dealing with. Failed at every hurdle, and when you have issues you'll be on hold for over an hour before finally being sent from pillar to post via an indian call centre. Cannot stress enough to avoid this company.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-12-29
- Comments
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Having a score of 999 in Expedia and getting service denied due to credit score. Customer service a bit useless
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-09-03
- Comments
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Bad customer service, very bad
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-04-10
- Comments
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an absolute joke!
slow speeds, shoddy connection, router not fit for purpose.
And after the contract ends they have the nerve to threaten to fine me £72 for a router that I didn't return (becuase they hadn't bothered to send me the return label!)
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-05-05
- Comments
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Poor internet connection, frequently dropping below what is expected, ethernet connection doesn't work on the router, and the connection barely extends a few meters.
Have been in contact with Vodafone numerous times over the last month and nothing has got sorted. After an hour on the phone on the last call they concluded that the router needs to be moved and the devices moved closer. We live in a tiny flat, and the router is in a central part of the flat, I don't know practically how this is a solution.
I wish I never signed up to a contract with them and would never use them again.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-01-03
- Comments
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Absolutely shocking. Constant hours waiting on the phone, or dealing with low calibre help desk staff. They never call back, or take ownership of an issue. I've never had a provider so unreliable. Moving away at last
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-06-05
- Comments
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Swtiched from BT, good but expensive.
Router regularly reboots. Connection drops on broadbancd both wired and wireless.
Pages very slow to load yet somehow it does OK on speed tests.
Customer service very poor.
But worst of all I am not allowed to get Vodafone mobile phone contract via any third party whilst I have BB with them.
Shambles
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-04-06
- Comments
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Never ever refer a friend to vodafone as theyve not honoured the reward to my friend or myself after waiting several months. Ive wasted time chatting online, they keep givibg me different email addresses to send details to and never processed the reward. It should be straight forward and automatic. AVOID THEM IF YOU CAN. I WILL BE MOVING TO ANOTHER PROVIDER SOON
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-12-12
- Comments
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Upgraded our internet and got promised the landline would not be effected with that as we have a man in palliative care in the house and the landlines can be a life and death question. We also work from home so the guaranteed the internet will be up and running from day one as it will cost us and our company thousa of pounds each day we're offline. Now we're on day two without landline and internet. Caging customer service is impossible and I've been on the chat with 4 different people over 4 hours and the just keep a the same question over and over again without fixing the problem. DON'T use vodafone, we're changing provider asap even though we have a 2 year contract our will be cheaper for us to change
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-07-27
- Comments
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Shocking customer service, the waiting times for simple things take hours, and I mean hours.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-12-24
- Comments
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Avoid at any cost. I switched from BT in August. I've been previously with Sky. last 3 years there were no issues with speed or connectivity. ever since I Switched to Vodafone, there is no reliable connection nor the speed promised. There are a few people working in the company who don't know anything about how to fix a problem. It's 4.5 months and still no resolution. I reached out for cancellation and they want me to pay early termination fees. This is ridiculous. they promised 24 hours and 48 hours for a resolution and the guys do not leave any note on the account. Next time repeat all the story again and go in circles.
it's such a pathetic and horrible experience I ever had. It's a shame for Vodafone to be operating like this and treating it's customers so badly. UNBELIEVABLE they still have licence to give broadband service. It's a shame.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-10-11
- Comments
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They promise 63Mb/s and deliver 15Mb/s. Only route to customer support is by social media where they ask very personal questions that risk identity theft. They do not deliver on the compensation for poor speed. They just leave you to rot once they have your money.
- Location
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- Location
- london
- Reviewing
- Vodafone
- Date
- 2017-06-23
- Comments
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Appalling customer service. They do not value customers at all and treat you like you have to be grateful if they provide you with their service which we pay for! I made an appointment to have the line activated. I took a day off and none came to the property. I phoned and, as if nothing had happened, I was told that the appointment had been changed to a different date. Not only they did not inform me of the changes but did not apologise for my lost time and money and did not make any effort to give me an appointment that suited me. I had other similar issues with dongle broadband. Vodafone communication with customer should be rated 0. Expect the line to be cut off without warning, explanations or apology. Because t them the customer is always wrong! Pay someone else to get a proper service. I cancelled all my deals.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-05-08
- Comments
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Ordered the broadband over a month ago and it is still not working. Customer service is appalling. I have had to call them several times to get the process forward. Customer service poorly trained with many taking incorrect steps. This is truly disgraceful.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-11-13
- Comments
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I definitely wouldn't recommend, poor customer service provided, we've got broadband that doesn't work
VERY UNRELIABLE BROADBAND KEEP BREAKING UP now 7 days with no internet after each call they promised it will work with in 48 hours but never avoid them
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-01-20
- Comments
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I have Vodafone Broadband for over 4 Months now, and i got to say it is by far the best Internet connection I have had in the last 15 years. I have been with Virgin, Sky, BT. they all give you slow connection to what they initially promise you. However, with Vodafone Broadband i am pleased that i made this chose. the internet during this 4 months i did not get disconnected once, and my speed has been solid between 60-79mbps which what has been promised By Vodafone.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-05-26
- Comments
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Very Poor ordered broadband every check was done payment done, then 2 weeks later broadband was cancelled for no apparent reason I was not informed after ringing three times to chase up was told I had to start the whole process again. avoid Vodafone
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-01-11
- Comments
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THE WORST BROADBAND COMPANY ON THE PLANET!
We had an issue with our broadband connect for months, were calling Vodafone customer service every second day but they were super incompetent! Kept redirecting us, sending us routers (when our problems were clearly not with the routers). The final straw was today when my partner skipped work to wait for an engineer who never came. These clowns actually had the nerve to say the engineer was there the day before when neither of us were home. We changed service provider immediately.
NEVER USE VODAFONE!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.