1,510 Customer Reviews over 38 pages
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- Location
- LONDON
- Reviewing
- Vodafone
- Date
- 2020-05-08
- Comments
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One star 7s too generous.
Worse company, worse service. Guaranteed min. Speed nit delivered, three contracts. Full of unbelievable excuses now I.e. going back on the sales pitch. Regret signing up with them, never again. Con Artists. stay away
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-10-12
- Comments
-
Terrible service. Poor supply and terrible customer service- staff nice, but system is terrible. You have to solve your own problems!!!!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-05-03
- Comments
-
I have the new style of router from Vodafone - which apparently they used to just give their business customers. The model is a THG3000g and frankly it seems to be pretty good - apparently has beam forming so I get a really strong wifi signal (60 mbs ) around all the house.
Previously had the Huawei HHG2500 and this was a somewhat lacking piece of kit - wifi dropping and patchy coverage.
The actual internet connection has always been solid with only the occasional (once every 6 months for less than an hour) outage.
I'm happy with the level of service.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-03-02
- Comments
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As many already stated here, do not bother switching to Vodafone NO MATTER WHAT GREAT OFFER THEIR GIVE YOU!
They lied and missold their Mifi device to me; they canceled my broadband order without telling me, forcing me to get a new one over the phone, more expensive.
Then, they sent the router to the wrong address, despite my calls to change the delivery address and despite their confirmation emails.
Then, they overcharged my hundreds of £ for an usage of the Mifi device that they missold to me.
Then, OpenReach came to fix the line 3x but the line was still not fixed. By that point, it was already 2 MONTHS we had been waiting for internet!
After calling their customer service and being told that the problem was still at OpenReach, while OpenReach was saying the problem was now with Vodafone, I gave up! I decided to cancelled my broadband contract with them.
I called their customer service to cancel and it was all over.... OR NOT!
They didn't actually cancel my contract even though they confirmed that to me over the phone. Since then, they decided that my broadband worked and started charging me for it (even though it NEVER worked and by then I was already with Virgin).
I had to go to a shop to fix that and return my router.
A week later, they debited me £67 for absolutely NO REASON! They couldn't give me a reason why they debited me that amount. But then they sent me a letter to invoice me £127 of cancelling fees on top of that!!!!
Over 3 months of nightmares with Vodafone, I had 4 DAYS of Mifi and that's it.
But they debited me £114 in total and invoiced me for £240 more which I managed to contest!
They steal and they lie.
For a major communication company, I find this outrageous that their horrible service is not being discussed. TO AVOID AT ANY PRICE!
- Location
-
- Location
- LONDON
- Reviewing
- Vodafone
- Date
- 2020-01-18
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-12-02
- Location
-
- Location
- london
- Reviewing
- Vodafone
- Date
- 2018-10-03
- Comments
-
the absolute worst broadband I've ever had. Switched from Sky as was promised super fast broadband up to 40mb and never below 38mb - I never get this speed! They're supposed to refund you for every day that you dont get the speed you pay for and they make every excuse not to pay you and blame you for the speed? I live in a small flat and my son gets a better connection connecting to our neighbours in the next block of flats rather than our wifi box which is less than 5 metres from his room! DO NOT WASTE YOUR MONEY.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-07-23
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-05-01
- Comments
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Awful in every way possible. Shamelessly and breathtakingly incompetent.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-11-17
- Comments
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Bad customer service, I have an issue with my router the WIFI keeps disconnecting It’s an old few years router.
The Vodafone customer service said we will send you a new router I’ve been waiting for 1 month, Again I did call and they said we will send you it might be lost now it’s been 3 weeks I am still waiting
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-07-29
- Comments
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Switched to Vodafone Broadband in April 2022 and was given an installation date of 18/5. It didn’t happen and I was left without functioning broadband for 23 days. I had to escalate to a formal complaint; a) to find out what was happening and b) get a new installation date. Also c) go into one of their shops and beg someone to tell me what was happening and a back-up because I was desperate. The shop staff were great actually. I rely on broadband as I work from home.
All of this this because I was unable get any response from Vodafone through their customer service portal TOBI about why the service hadn’t been installed or to get a installation new date. They are impossible to communicate with though this portal. I eventually got compensation (I think) and they acknowledged their failings, but it was an awful customer experience and really inconvenient.
I hoped that would be and end to it - the broadband quality is very good - but I got a nasty surprise when my first bill arrived.
When I signed up for their broadband pro service in April it was because they were offering an attractive deal and I’d read positive things about it. My first bill this month showed I’d be paying almost twice the amount I’d agreed with them on the sales call.
I contacted their billing team through their TOBI webchat portal. I don’t know why I bothered. It is the worst customer service portal ever and achieves nothing. Took well over an hour of being passed around to advisers who had no idea, resulting in me feeling enraged and none the wiser, but evidently paying lot more than I thought I would be.
So I used the formal complaint route over email again. They responded quickly and I now have what I think is a satisfactory resolution, but there’s always a plot twist with Vodafone, so I’m still wary. They agreed to give me a fair price, but I’m furious that I had to bargain really hard to get it after I had taken out the original contract in good faith based on a price promotion they had offered me.
My conclusion is that Vodafone are fundamentally dishonest and an incompetent telecoms provider. They promote an attractive offer to you, and when you take it up, thinking it’s fixed for the length of the contract, they can decide without informing you, that the offer is no longer available, as it’s time bound. Even when it’s their fault that your broadband wasn’t installed when they said it would be due to their own serial incompetence. They don’t confirm anything about the price in writing either, something I should have picked up. It seems they can also withdraw an offer whenever they feel like - in any circumstances - so beware.
They acknowledged all of this, and the customer complaints handler who rang me was helpful, but they always are, and nothing ever changes. Now I think about it, I’m not even sure I’ve received the compensation for the first complaint. So many emails and confusion. I’ve lost track.
It’s astonishing that they are getting away with this. Ofcom really do need to step up.
The Guardian website 28/7 has an article by the journalist George Monbiot describing his experience of trying to cancel his mother’s mobile phone contract after she died. It’s a different part of the company but still the same appalling customer care. Many people have commented under the article about their experiences with Vodafone. They are an absolute disgrace. Do yourself a massive favour, avoid Vodafone. When my contracts end I will stop my custom. A long way to go but already in my diary.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-07-24
- Comments
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Customer service is really bad - asked for cancellation, told to await contract end. Then was asked to pay for another month, as Vodafone requires additional 30 days for cancellation purposes. Awful experience
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-04-01
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-04-22
- Comments
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85 minutes on the line to move the address!
- Location
-
- Location
- london
- Reviewing
- Vodafone
- Date
- 2019-12-11
- Comments
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I have business broadband with them and I can tell you that they are the worse broadband team I have ever dealt with in my 10 years. I am just waiting for my contract to end in few months and I am out! DO NOT RECOMMEND
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-05-11
- Comments
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Absolutely appalling customer service from a recognised brand!
We scheduled an upgrade around 4 weeks ago with the new line and broadband to go live to 10th May. The date comes around we install the router and all the lights show but the internet is not working. We log on to the chat who say that it will be activated at midnight, which is ridiculous as we were told the changeover would not cause us any disruption.
Midnight comes - still no internet. I speak to the chat service again who say we need to wait 24-48hrs (this is a common phrase that Vodafone seem to use….) but they say it should be working in a couple of hours.
Couple of hours gone and I decide to call them instead. I get passed around a couple of times before I get to someone who explains that there is an issue with the line and they are checking with the tech team. It turns out that upgrade was put in incorrectly.
I get put through to the tech support who say that a new upgrade needs to be put in place and an engineer will need to come out - so puts me through to another gentleman who has no idea what is going on and thinks that I just want a new upgrade with no context. I ask him to put me back through to previous team.
On this call I am told that a new upgrade was not needed to be raised and in fact all they need to do is send an email to a team who will activate it in … you guessed it… 24-48hrs. With no way to fast track.
I work from home and this is disrupting my work, and it ridiculous in 2023 that you need to wait that long to get a service that should already be activated put in place.
I hope that through reading this complaint Vodafone will offer a way for me to fast track this.
For anybody considering Vodafone Broadband… don’t
- Location
-
- Location
- LONDON
- Reviewing
- Vodafone
- Date
- 2020-06-09
- Comments
-
Never go to this company, one the connection date was yesterday still no internet low qualify staff, explain them the land line is dead no possible to have internet after 20 calls book an appointment with open reach after 3 days,requested have old landline still we do not know where is our old number, promise give with package no gifts,asking the for compensation saying which compensation.Never agree to sign with this company so bad
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-10-17
- Comments
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I have switched from 17mps on Sky to 32mps on Vodafone but all I got is 8-11mps .... I'm cancelling the contract and I'm going back on Sky
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-26
- Comments
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Worst company ever never resolve a problem just keep you on the line for hours. Online help of no use either. Of late my Landline was barred with no warning; because my wife's mother abroad had passed away and she had to make extra calls abroad; they would not unbar the line until my wife paid extra plus interest to them with a credit card and then the line was unusable for a day. AVOID this company keep away.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-06-18
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-11-06
- Comments
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I never even got going. Signed up for broadband with plenty of time to switch from Plusnet without dropping connection. They never sent me a router. Had to reapply. Two week wait for activation. They didn’t activate it. Called every day for a week to be told “we had to resolve a fault on the line, it will be active by midnight”. Got bored of hearing that and have applied for BT but will now be a whole month without wifi AND will have to pay to return the router. Thanks for wasting my time and making working from home completely impossible.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-11-14
- Comments
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On the Superfast 2 package and it's great. Constant speed of 74.5 mbps (Ethernet) even during peak times it stays the same. Cheap and reliable!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-12-06
- Comments
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Excellent customer service and good value for money broadband. Easy to set up and handy broadband app to make monitoring speed etc easy. Really happy to have swapped from BT, who were expensive and the customer service was really bad.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-05-19
- Comments
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seriously, I want to give the broadband speed a 0 star rather than one. The super bloody hell high ping makes me unable to play any online games with friends. While downloading it seems it is ok but the latency is for real. 2000ms ping in League of Lengends, by this latency, I can only play UNO. If you say I purchased cheap plan, ok, I can accept a higher ping of 80ms or sth but stable. The thing is, it has minimum of 30ms, kind of give you some hope and then jump to 2000ms then jump back to 1500. I'm thinking of build a potato base station, it might give me a better service.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-07-06
- Comments
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Worst broadband I have ever had, I regret ted that I got it
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-04-02
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-03-07
- Comments
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I don’t peoples chose Vodafone , doesn’t work at all , we are on 2023 and still don’t have any connection, is so embarrassing, hopefully they gonna fail
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-07-26
- Comments
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After utterly useless customer service in getting a router delivered (several months, although they did compensate me), the broadband service has been excellent for the past 9 months. Zero downtime, and never any buffering even with multiple devices streaming HD. I don't know what's going on in the cases of others but I have had absolutely no issues with the performance.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-03-19
- Comments
-
Worse broadband connection ever, keeps dropping off every couple of hours, biggest mistake to go for such a awful broadband company
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-05-04
- Comments
-
Awful broadband service and really rude customer service. Never ever sign up for Vodafone broadband. They have been terrible from the start.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-07-05
- Comments
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Joined Vodafone Broadband recently and already leaving. Despite their promise of guaranteed minimum speed the speed has been very poor hardly reaching 10Mbps when it should be at least 35Mbps!! We had countless webchats and phonecalls and none of the playing with the settings, changing channel etc etc helped at all. Apparently according to many other unhappy customers the problem is the low quality router they provide you with! Goodbye Vodafone!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-08-10
- Comments
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This company is seriously a joke. Placed my order online, received confirmation and followup direct debit emails. Also received the router and then till the agreed installation day no comms. When contacted webchat on the agreed installation day to find out when to expect and engineer visit, I was told that there is a problem with my order and I need to call call centre.
Called call centre and then was passed around different 3 different departments. Every one had their own version of the issue. In the end, told that vodafone is having an issue with online orders and that I need to place my order again. I decided to end this stupidity there and cancelled the order instead.
Called call centre and then was passed around different departments 3 times. In the end, told that vodafone is having an issue with online order and that I need to place my order again. I decided to end this stupidity and cancelled the order.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-01-24
- Comments
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Avoid at all costs, I was with them for 6 weeks from nov-jan and there was not a day in which the internet did not drop off, the maximum was 14 times in a day. Since swapping to Sky from Vodafone there has not been a single drop off, yet Vodafone are now attempting to charge me over £450 to terminate a contract early.
The speed is actually great when it works
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-06-14
- Comments
-
Terrible customer service they charge extra every month and say it won't happen again and it still happens do not get vodafone broadband
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-02-23
- Comments
-
ABSOLUTELY APPALLING SERVICE
I have never dealt with such an inadequate company in my life. Shocking. I got broadband activated on 6th Feb, and there has been extremely poor broadband service, some days no service at all, otherwise extremely slow. Service keeps dropping out. I contacted vodafone at least 6 times, and every time get told to reset the router. Absolutely useless. Then i was told that an engineer would visit, but got no confirmation so contacted them again, and there was no visit booked.
AVOID AT ALL COSTS - SHAMBLES OF A COMPANY. will be looking to cancel, and make sure that noone i know uses this company again
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-28
- Comments
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I am utterly regretful that I bought vodafone broadband. The speed is so awful, I can not even connect. I have spent couple hours with different vodafone advisers and it is not solved yet. Moreover, the deal I bought also included free gift and when I tried to register, the system did not let me and it was said that I should wait 2 months for gift registration and besides they would send me mail regarding free gift.I trusted them and now I have learnt that due date for gift was over and as you can predict, I have been shocked because I have not get any mail so far.
I tried to contact with vodafone many time regarding the gift issue but still I have not get any response. I am completely overwhelmed and tired now. Buying vodafone is one of the worst deal I have ever had. I wish somebody can learn from my mistake and misery.
- Location
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- Location
- LOndon
- Reviewing
- Vodafone
- Date
- 2020-07-15
- Comments
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Bought superfast fibre. min speed 55mbs. only receiving 44mbs. still waiting months later for support. Poor. Avoid
- Location
-
- Location
- london
- Reviewing
- Vodafone
- Date
- 2018-02-23
- Comments
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I got a mobile broadband contract on the 28th December 2017, i realised just like so many people that Vodafone was leaking massive data strangely, so i decided to cancel within my 30 day allowance. Got customer services on web chat and on the phone, they confirmed cancellation will take place no problems. about 3 weeks after i noticed they had cancelled my direct debit (so i was somehow assured they had cancelled the contract), Monday 19th February i receive a letter from them telling me that my account had been suspended for non payment of account! i call them up and got them on web chat, the guy says that as soon as your account is cancelled, they also automatically cancel your direct debit but they do this without producing a final bill!. this means that their system has no way of collecting the final payment thus likely to give a false impression of non payment on your credit file. So now i have to manually pay them £25 and then they will send back £17 into my account! what an abysmal service from a horrid company. Most people have had horrible stories to tell about Vodafone, i will certainly never have anything to do with this disjointed company again.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-07-14
- Comments
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I don't really recommend.
I haven't received any assistance since we switched from sky to Vodafone.
We are having problems with WiFi, the only you can do is call them and then you sort out yourself!! They are saving money and no sending any one fixing the problem
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-08-08
- Comments
-
I really regret changing from Sky, just did so as I was upgrading my phone and there was no line rental. Unfortunately the service got a lot worst almost exactly after the 30 day trial period or I would have swapped back. For a couple of weeks it was dropping every few minutes but that at least has improved now. It takes my ipad quite a bit of time to log in every time I turn it on, which was instantaneous with Sky.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.