1,510 Customer Reviews over 38 pages
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2020-07-28
- Comments
-
Worst broadband provider I've ever used. On Superfast 2 package, I've NEVER experienced the promised speed - but since Vodafone is not signed up to the Ofcom Code of Practice, there's pretty much no option for redress other than the small discount they give.
I could probably put up with this, but in addition the internet connection drops out on a daily basis.
tl;dr I'm trapped in an 18-month contract with a dreadful internet connection, save yourself the pain and go with someone reputable instead.
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2022-02-13
- Comments
-
Absolutely woeful. Moved to vodafone as they were marketed as the only provider for upcoming FTTP provisions in our area. Not installed yet so still running FTTC and no end of problems. Adequate for the first month then it became evident their network and hardware are not up to scratch. The latest and greatest router they offer cannot manage multiple devices, apparently 9 is too many. Hours spent on chat and phone to “support” who run through the same nonsense processes every time, clearly not making adequate notes. Keep being told it’s because I have too many devices running, my house is the wrong shape and the wrong material etc. have thrown in the towel and now have Sky due to provide FTTP via a nice new openreach cable next week. And being charged for the privilege of early termination despite them failing to provide what we pay for- will be taking that up with the ombudsman when I have time. In summary, do not bother with Vodafone.
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2023-11-02
- Comments
-
Took a contract for broadband. Was told an engineer would come from 1pm to 6pm. Its 730pm no-one has come, no message from anybody. Avoid! Avoid! Avoid!
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2020-04-09
- Comments
-
Just a quick note... I've only been wiht Vodafone for a month and not had any issue, nor have i contacted customer services.
I'm very happy with the service and have been getting the promised sync speed, although connection speed does tend to be a little lower which is not explain by my WIFI connection.
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2020-04-09
- Comments
-
Two home moves messed up. 18 months ago when I moved address they messed up the reconnect and left us without broadband for 6 weeks. They compensated with unlimited data on my mibile but that was not the service level I was expecting.
Fast forward to today and they have accidentally cut off my broadband a month early for a home move with no way to reconnect. Unlimited data again, but two of us working from home for at least two months now during COVID lockdown before they can even connect us again. Laughable incompetence.
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2024-01-28
- Comments
-
Vodafone are charging us £70 pm for what they offer new customers for £36 pm & the speeds / buffering is terribel. cant watch a prime tv without constant disconnects. Complained to customer services who told us to find another supplier!!
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2020-03-14
- Comments
-
Awful service, spent hours on the phone trying to resolve everything. Finally they let me leave early with no termination fee but was such a battle. The staff are incompetent.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2018-03-28
- Comments
-
Terrible customer service, terrible connection quality, good speed when it actually works, good router again when it actually works. I would not recommend anyone to switch to Vodafone!!!
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2019-03-04
- Comments
-
I live in a 2 bed flat with 1 other person. We work full time and watch Netflix on 1 TV 1 hour a night if that. We also check emails in the evening. The internet drops out constantly- on phone and TV. The phones are brand new and NETFLIX on TV never dropped out for the 2 years I was with sky. I’m paying £20.00 for the privilege of this non existent service- STAY AWAY-do not bother with it! I want my money back!
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2021-04-24
- Comments
-
I have been with Vodafone broadband for several years. Regular dropping of the broadband connection over a period of several weeks has become almost an annual event. Their techinical helpline, even if you can manage to get past their robot assistants, is next to useless. After being talked through the usual farcical script of unscrewing the test port in the telephone socket etc, I have usually eventually managed to get Vodafone to agree that there is a fault. In the past it has often been resolved by them re-setting my router. This year, having had more than 10 drop outs a day, I've had two engineers out who have checked the system and made some changes both in the house and in the cabinet over the road, but although there has been some improvement it's still dropping out, mainly in the evenings. The last engineer was very clear that if the problem continued it was a problem with Vodafone and not the network. I'm absolutely disgusted with the appalling level of service, and I would advise anyone looking for a broadband provider to avoid Vodafone like the plague.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2019-01-21
- Comments
-
I have only started with Vodafone Broadband - And I signed up as I have Vodafone for my Phone and everything else so it made sense to me.
Overall, I have been very happy with Vodafone on everything so far... BUT then I got my first broadband bill!
Partly my own fault for not doing enough research... But lets look at the Advertising!
They say 'Join Vodafone Broadband, and you will get NO LINE RENTAL FOR YOUR LANDLINE'
TRUE - VERY TRUE... What they DON'T tell you is that you WILL have a BROADBAND LINE RENTAL CHARGE!!!
So where I thought my Broadband was going to cost £23 a Month - Its actually About £35 a month with the additional Line Rental Charge!!!
Its still cheaper than my previous provider - But IT IS BLATANTLY FALSE ADVERTISING AND I AM NOT HAPPY ABOUT IT!
Needless to say, Once my 18 Month Contract is up - I will be looking to change once more! VERY DISAPPOINTING VODAFONE!!!
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2022-05-01
- Comments
-
Starting a petition to be able to give negative ratings
Worst.customer.service.ever.
Calling them customer service is an affront to customer service.
Every option designed to kick you out, but no one on chat. Pro tip, just go to cancellation department (always a person) and say you will cancel if they don't (insert thing you need help with)
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2019-01-26
- Comments
-
Trash internet. Don't be tempted by the price and speeds if you need a reliable connection. I've had to be in contact with customer support 4 times in 4 months. The extra you would pay for virgin or other fibre is well worth it.
Stay away. Seriously regret my decision to join vodafone.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2022-06-28
- Comments
-
Worst broadband provider we have ever dealt with. The speed we get is 1.1mb/s even though with the package we are contracted too states on their website and on comparison websites we should be getting 55-70mb/s. Not only that but the frequent connection dropouts and customer service issues when reporting said issues is beyond human comprehension. If anyone in the east midlands and probably further afield is even considering using Vodafone broadband then I would seek help with your cognitive functioning. I have gotten so fed up with it that I am actually reviewing something which I never do. PLEASE FOR THE LOVE OF LIFE ITSELF DO NOT GET VODAFONE BROADBAND.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2023-06-19
- Comments
-
Have a mobile contract with vodafone so thought I'd get the broadband which turned out to be an awful decision by me.
Internet is absolutely crap constantly dropping out sometimes it says it's on but the internet doesn't work.
I move to another room in the house and you'd have thought I'd have moved 5 doors down as the internet doesn't even work in my bathroom.
Please avoid this at all cost.
The price is cheap but the service is horrendous.
Pay more and go with someone like BT.
Unfortunately I'm stuck in a contract but as soon as it's up I'll never go back to them again I'll also be changing my mobile phone provider as well.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2019-08-14
- Comments
-
Terribly slow speed in this day and age, nowhere near the average speed they claim but apparently best for our area. Customer service has been decent but cant stop it disconnecting regularly, would never have joined vodafone and wont be doing again. Tbe superfast refund scheme sounds like they would just refund you the 15% and then do nothing at all.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2022-07-03
- Comments
-
Its just really terrible. My Microsoft Teams calls for work are unbearable because the connection is so bad. I can't connect to my CCTV when my WiFi drops. We can't watch anything via Internet all the way through. Customer Service is useless. I've just concluded that nothing is broken, its just a terrible service and the momey or technology isn't quite there. Pay a fiver more and go elsewhere
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2020-01-10
- Comments
-
Absolutely rubbish!!
Do not go with them at all! Broadband slow and cuts off plunging takes forever and do not honour their cashback or giftcards offers when purchasing broadband!
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2023-09-08
- Comments
-
Black box installed nearly half way up on white wall with it's green lights flashing, have called multiple times to have it moved lower to skirting & been sent back & forth. Been told if it is not a danger or have technical problems they cannot do anything, are these people idiots it's been installed awfully inappropriately all they have to do is get openreach the jokers to get it placed adequately like it should of been. The level of service these days is beyond reasonable they literally don't give a sh#t about customer satisfaction anymore, all you get are excuses why they can't get issues resolved rather than getting them done. Customer service in this country if you can call it that, has gone right down the sh#tter in the last few decades & only going to keep getting worse & they expect customer's to be calm & relaxed.
- Location
-
- Location
- Leicestershire
- Reviewing
- Vodafone
- Date
- 2023-08-20
- Comments
-
As per other reviews on here. The WiFi router is absolute junk! The signal constantly drops out. The router has to be rebooted at least once a day and sometimes multiple times in order to regain a signal. When it works, it’s great! The problem is, it fails to work more than it does!
Customer service is an endless loop of being fobbed off. This issue has been going on for two months now. First I’m told an update didn’t install correctly, then I’m rod it’s a cache issue, then they reset the router, then it’s more updates! The excuses go on and on. I have requested a replacement or an envy - they won’t provide either. The latest response is, everything is ok from their side, so as far as they are concerned, there is no problem - even though I can’t connect to the internet! I was also told to run an Ethernet cable and use that instead!
The company is a joke. I’d like to know why ofcom are not taking them to task, as they are in breach of contract by failing to provide the service being paid for - and seem incapable of resolving the issue.
To cap it all, they couldn’t provide me with a copy of their complaints procedures. Only to say they have raised a complaint on my behalf! Utter and complete nonsense.
I will not be using them again.
- Location
-
- Location
- Leicestershire
- Reviewing
- Vodafone
- Date
- 2018-02-13
- Comments
-
Ever since we have switched to Vodafone our broadband has been ridiculously slow, don’t want to help when you call them, even went as far to tell my husband he was lying.
Won’t even pla6 Netflix.
Supposed to get 55 MB/S but is often 3-10
Just not good enough.
- Location
-
- Location
- Leicestershire
- Reviewing
- Vodafone
- Date
- 2021-03-09
- Location
-
- Location
- Leicestershire
- Reviewing
- Vodafone
- Date
- 2022-04-19
- Comments
-
Worse experience worse customer service what ever they said to you don’t need believed them acting very smart but results 000000
- Location
-
- Location
- Leics
- Reviewing
- Vodafone
- Date
- 2019-12-15
- Comments
-
Advertised as 35MB/s
drops to 5MB/s evenings
- Location
-
- Location
- Leigh
- Reviewing
- Vodafone
- Date
- 2022-02-15
- Comments
-
Despite seeing some bad reviews, I switched to vodafone fibre broadband and phone last week and the changeover happened on the date they specified. Although its early days, the connection has been 100% solid and I get speeds in excess of what Vodafone said I should expect. Absolutely no complaints up to now.
- Location
-
- Location
- Leigh-on-Sea
- Reviewing
- Vodafone
- Date
- 2022-03-28
- Comments
-
The service was supposed to be activated on 28/03/22 something that did not happen as the engineers identified a problem with the fibre optic network. Their support / customer service is useless. I've wasted 70 minutes chatting with them only to be told to remain at home until the engineers come back (most probably by tomorrow evening). I can't really review the quality of the service but their CC is really bad.
- Location
-
- Location
- Lewes
- Reviewing
- Vodafone
- Date
- 2018-01-02
- Comments
-
Basically failed to deliver any service. Promised information but failed to deliver even that. Hopeless company. Do not buy from the,
- Location
-
- Location
- Leyburn
- Reviewing
- Vodafone
- Date
- 2018-04-03
- Comments
-
I changed from BT to Vodaphone as cost was half that of BT with 5x faster speed promised. The experience has been a disaster. I live out of two addresses and Vodafone refused to deliver the router to the supply address as that was not the address recorded with the payment card. Not a major problem, as my wife was at the card address at that time. The delivery driver arrived at the expected time, but waited only seconds for the door to be answered before leaving - my wife answered the door to see the driver turning the corner. An email was sent promising delivery the following day but no time, and no facility to contact the delivery people. My wife stayed in all day to receive the parcel the following day, changing her prior arrangements, but there was no delivery. Eventually my wife drove a round trip 40 miles to collect the router. The following day my BT supply terminated. I tried connecting through the old BT router but could not make this work. When my wife arrived from the other property with the router I spent several hours trying to make it work. Eventually, on waiting ages for Vodafone service to answer the phone, I was told that my scheduled day for connection to Vodafone had been postponed a week as they had been unable to arrange engineering works. So I am left without any access for a week. When I finally did get service I find download speed is only a fraction of that advertised. I reported this, but two weeks later I have not had any improvement. On top of that, in my backlog of emails I find one from Vodafone saying that an engineer had called for the installation as arranged, and as I had not been in for the appointment I would be charged a fee. But no appointment had been made - this was the first I had heard that any engineer visit was necessary, and anyway I had been in at the property all day on the date they stated and no engineer called. When I did get service no engineer had been to the property for the supposed works. At this point I discovered that the internet was way slower than promised speed. I reported this, but two weeks later I have had no resolution. I really wish I had not signed up with Vodafone, but committed to an 18mth contract now. Hopefully, once everything is sorted out and working properly it will be OK, but not very confident. I would advise others to stay away from Vodafone.
- Location
-
- Location
- Lincoln
- Reviewing
- Vodafone
- Date
- 2022-01-02
- Comments
-
Had BT broadband for years but the internet package crept up over the years from £25 to £65 which is a ridiculous price.
I chose Vodafone broadband as it seemed the best deal for me. I’ve had it running for a fortnight now and never lost a connection and the speed is on par with BT. I live in a very rural area so was quite worried about the speed but really nothing to worry about. What’s more my neighbour who can’t afford broadband is connected to mine and she can get a connection anywhere in her property so the router also has a really good signal… no booster needed.
So far it’s been excellent but I guess time will tell.
- Location
-
- Location
- Lincoln
- Reviewing
- Vodafone
- Date
- 2017-09-03
- Comments
-
I am on a 78mbps Unlimited Fibre connection since mid of August 2017. I am quite satisfied with Vodafone. The minimum guaranteed download speed for my location is 55.86Mbps, and I have checked actual speed throughout the last week and the speed is consistently coming between 55 to 56 mbps (speedtest.net was used for checking speed). Upload speed is between 17 to 19 mbps. Earlier I was facing problem with Wifi and I contacted Vodafone regarding this at 9 PM, and my problem was quite competently solved by a customer service agent (Amit). The problem was in my computer itself. I wasn't expecting to get in contact with an agent so late at night, let alone getting my problem solved, but I was pleasantly surprised that Vodafone's 24/7 customer service actually works!
- Location
-
- Location
- Lincoln
- Reviewing
- Vodafone
- Date
- 2020-08-22
- Comments
-
WORST EXPERIENCE EVER!
I was attracted by the cheaper price than BT. So arranged for Home Broadband. Like others, the broadband box arrived and all looked fine. But on the day of transfer - nothing happened!
I spent the best part of 2 hours on the chat with them, they 100% guaranteed they had transferred and the issue was mine. Fed up, I phoned BT, guess what - no transfer had occurred!
Annoyed, I phone to cancel my order. Vodafone promise to do so. Guess what? - they didn't cancel and then charged me the first month!
Was on chat with them for 2 hours to get my money back - having asked for a superior, they then chucked me of chat. I then couldn't get back on. I am now left with the account not closed, paying for something I cancelled and with no ability to get my money back.
DO NOT USE! DO NOT BE TEMPTED! WORST BROADBAND EVER!
- Location
-
- Location
- Lincoln
- Reviewing
- Vodafone
- Date
- 2018-07-10
- Comments
-
I had a great deal with my broadband from Vodafone and it initially seemed ok, but more and more the problem has been connecting to the wifi, I can't help but think the wifi router is rubbish and it is time for a new and upgraded one. perhaps then my loyalty would not be in question.
- Location
-
- Location
- Lincoln
- Reviewing
- Vodafone
- Date
- 2022-08-14
- Comments
-
AVOID! If you are thinking of changing to Vodafone broadband then don’t. I lost my broadband 3 weeks ago and after call after call I’ve still not got broadband and they really don’t give a sh*t.
This is an impossible situation here as I need broadband for work.
If you want broadband then go anywhere but here.
- Location
-
- Location
- Lincoln
- Reviewing
- Vodafone
- Date
- 2020-04-30
- Comments
-
I came looking for reviews of Vodafone's fibre broadband service after my internet died again this evening.
I agree with other reviewers. Vodafone fibre internet drops at least once a day, and usually more than that. I haven't bothered contacting support, I cancelled my contract within the 'cooling off' period. I'm going to try Virgin fibre, hopefully that will be better.
- Location
-
- Location
- Lincolnshire
- Reviewing
- Vodafone
- Date
- 2017-03-31
- Comments
-
Utterly abysmal. They cold call offering exactly the same speed, and that they will put in a second line, and give you double. They mis sell, tell lies, and fob you off with excuses. The hub wifi is pathetic, it doesn't even reach 12 feet away. Shocking service, shocking speed of 3mbps, when you're promised 13 / 14mbs. And when you complain they are forced to tell the truth. I can't abide liars!!!!!
- Location
-
- Location
- Linlithgow
- Reviewing
- Vodafone
- Date
- 2018-01-21
- Comments
-
For nearly 3 weeks now our internet connectivity has consistently dropped. I couldn't submit a complaint on their online form because it required the user to enter a mobile number (so they could identify the a/c) but we don't have a vodaphone mobile number, just a landline.
I did an online chat and a member of staff called me, asking to unplug etc. Eventually I was told an engineer should come out so we arrange for the Friday. When the call was ended I realised no-one could be at the premises for the engineer so I went online chat and made arrangements for the following Monday.
An engineer still turned up on the Friday and it was sheer coincedence that a family member came home.
The engineer indicated it was the telephone call blocker that was the problem.
The problem continued so I detached the call blocker (which had never appeared to have been a problem for the last 6 years) but the problem continues.
It is now at the point where the connectivity is so unreliable as it is constantly cutting out.
I would stress to anyone considering using Vodaphone that no matter how good the offer may appear, DO NOT USE THEM!
- Location
-
- Location
- Liphook
- Reviewing
- Vodafone
- Date
- 2015-12-13
- Comments
-
This broadband provider is absolutely rubbish in this area. I never had a problem with my previous one, then Vodafone promised me a cheaper deal, and now I can see why. Avoid.
- Location
-
- Location
- Liskeard Cornwall
- Reviewing
- Vodafone
- Date
- 2023-10-19
- Comments
-
The worst broadband provider, WiFi dropping out continuously, tech support just blamed my house and how I had things set up. I was with Sky for 3 years with no issues, unfortunately I decided to move to Vodafone, don't believe what they advertise, they should be reported to trading standards.
Providing me with an unusable service then charged my £225 to leave.
Avoid at all costs, we are not all wrong, please read the reviews
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2018-12-04
- Comments
-
Awful, we made the move from Sky and have regretted it since. Then phone line lost dialing tone 3 months ago, reported it, still waiting for action, now broadband has dropped speed by 75%...but the Vodafone app says it's full 40mbps, independent app says 7mbps, can't load half the websites and resort to mobile data constantly. I want to leave but can't get through to customer services! 3 hour wait each time...AVOID
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2021-05-11
- Comments
-
Switched to Vodafone. Open Reach have installed. Still no router has arrived one week later so no internet. Been told different things, so difficult to contact right people. Several broken promises. Router should be here by weekend! Losing faith. They had promised I wouldn’t be without internet when I arranged the switch. It has made work and coping with an autistic child so difficult.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.