Gigaclear Broadband Buyers Guide

Ultrafast Fibre to the Home broadband packages with speeds ranging from 30Mb to 900Mb

  • Ultrafast rural broadband
  • Faster than most competitors, with speeds ranging from 30Mb to 900Mb
  • Symmetric service offering upload speeds matching your download
  • Guaranteed prices for 18 months
  • No need for a landline
  • Free 24/7 customer support over the phone

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Gigaclear GO 30
£35.00 per month
18 month contract

£120.00 upfront cost

  • 30Mb average download & upload speeds
  • Truly unlimited usage
  • Comes with a free Genexis AC-rated wireless router
  • 18 months guaranteed price
  • 18 month contract

0370 863 0121   Buy now

Gigaclear GO 300
£45.00 per month
18 month contract

£30.00 upfront cost

  • 300Mb average download & upload speeds!
  • Truly unlimited usage
  • Comes with a free Genexis AC-rated wireless router
  • 18 months guaranteed price
  • 18 month contract

0370 863 0121   Buy now

Gigaclear GO 900
£75.00 per month
18 month contract

£30.00 upfront cost

  • 900Mb average download & upload speeds!
  • Truly unlimited usage
  • Comes with a free Genexis AC-rated wireless router
  • 18 months guaranteed price
  • 18 month contract

0370 863 0121   Buy now

Reasons to choose Gigaclear

  • Ultrafast broadband - few providers in the UK can match Gigaclear's fastest offering
  • Slower options available - if you don't need 900Mb, there are slower (and cheaper) options available
  • Guaranteed price - your monthly price is guaranteed for the length of the minimum contract term
  • Speeds should be as advertised - as a fibre-to-the-home service, the real world speeds should come close to matching the advertised rate
  • Fast rural access - Gigaclear is considerably faster than most other rural providers
  • Very impressive upload speeds - the upload speeds match the download speeds: that's 900Mb on the fastest package!
  • Free customer support - support is available by phone 24 hours a day
  • No landline needed - you don't need a landline to sign up for Gigaclear
  • Customer satisfaction - Gigaclear are rated by their customers among the very best for speed, satisfaction, service and reliability

Possible downsides

  • Very limited coverage - Gigaclear is only available to around 65,000 homes (although the target is over 300,000 by the end of 2021)
  • Complex installation - installation involves a lot more than just plugging in a cable, and is expensive for the 5% of customers who don't qualify for standard install
  • High activation fee for GO 30 - the activation fee is £120, on top of any installation costs that 5% of customers are liable for
  • More expensive than rivals - although the service is likely to be faster than its rivals, it's also likely to be more expensive
  • No short contracts - the minimum contract is 18 months on all packages, with one month's notice when you leave

Features at a glance

  • Averages range from 30Mb to 900Mb symmetric - that's 900Mb download AND upload!

  • 18 month contracts as standard, 1 month notice to leave

  • Truly unlimited usage allowances on all packages

  • Activation usually £30 or £120 for GO 30, standard installation is free but 5% of customers liable for professional installtion costs, subject to no obligation survey

3.9 stars
  satisfaction rating based on 100 customer ratings since 2018-01-19. See more Gigaclear customer ratings and reviews.

Details last checked on 2019-05-15

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Gigaclear.

Customer Ratings Summary

  • Satisfaction
    3.9 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4.1 stars

Based on 100 customer ratings since 2018-01-19

Show all time ratings

Add your own review of Gigaclear

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Gigaclear have delivered on all their promises. I am on the 300Mbps package. This speed is delivered consistently when connected to the router via an ethernet cable. The wi-fi signal from the router is less powerful than you get with BT hence the poor reviews seen elsewhere. My stone-built house is challenging for wi-fi and I have therefore installed several wi-fi access points connected to the router by ethernet. I get around 100 Mbps where I have a decent wi-fi signal. I was on BT Infinity 2 and my telecoms/broadband is costing me significantly less than BT for a very much better service now that I have transferred my landline number to Vonage. Customer service has been much, much better than BT: rapid access, helpful advice, and Gigaclear actually deliver what they promise. I had a total failure when the fibre snapped 2 days after installation. Their engineer arrived the next working morning and spliced the fibre. No problems since then.I would thoroughly recommend their service if you have access to it but check their online guides on optimising your wi-fi before taking the plunge.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cottingham, Northamptonshire Gigaclear  
Still waiting for connection that was promised for August. Now put back to May. Internet speed is awful in our village. Come on gigaclear live up to your promises
Cote Oxfordshire Gigaclear  
Best move ever, they were really fast and tidy when they cabled the village, when the engineers turned up to do the house install I had a time allocated and they rang to say when they were an hour away. The engineers were great and even asked for a hoover to pick up the dust. They put fibre right to the house i expected cable from the road to the house!. I get over 310MBPS consistently. The wireless router works but not great everywhere in the house so I have turned my wireless off and connected a new ASUS but the Gigagclear one works, just not as well.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Twyford Gigaclear  
Absolutely a total waste of money,don't be taken in by hype around fibre,I'm on a 200 meg plan of which I'm lucky if I get 35mbs,I live in a rural location and was constantly fed up with buffering and picture freeze so I thought I would pay more to receive a package I thought would be enough to stop the buffering and make watching TV pleasurable again,how wrong I was I'm not much better now,don't waste your money on gigaclear go to someone like bt,if you don't take my advice you like me will be throwing money down the drain,this is my honest opinion
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leckhampstead Gigaclear  
Thank you for the opportunity to give you my opinion with regards to your service
When the gentleman came and sold me the service I was told that this was the future
The old system provided by BT would not be able handle the increase in data we would encounter
and I needed to be prepared
I was impressed and taken in and signed up
Well when it was installed it was truly awful hardly any of the devises I had in the house got a signal
and the ones that did it was pretty naff
So I rang customer support to complain
I was told that it was because there was so much data that it couldn't cope
It was explained to me by saying it was like sausage meat going through a funnel so much going in but only a small hole for it to come through
and all I was advised was to buy some WIFI boosters and set them up around the house to improve the signal
So I had to buy extra boosters so that it worked which seems very strange to me considering I was told this was the best thing since sliced bread
I have installed 2 boosters but its still not that great and am thinking I might have to buy more not something I was expecting and certainly not something I ever needed
with BT
Please bear in mind I dont live in a mansion just a normal 4 bed semi
Problem is I am tied into a contract but I can assure you that when its finish your router will be consigned to the dustbin and I will go back to my old system

To summarise I am paying a lot more for something inferior to what I had before and to add insult to injury have had to buy addition items to make it work

Like I said on Trust pilot

RUBBISH BIGGEST MISTAKE I MADE WISH I HAD STUCK WITH BT
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes Gigaclear  

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Gigaclear Broadband Buyers Guide - Is Gigaclear right for you?

Can I get Gigaclear broadband?

Gigaclear are a rural broadband provider. The service currently covers around 65,000 premises across a dozen counties, with funding to expand across other parts of the UK in future. Their target is to be available to more than 300,000 homes by the end of 2021.

Gigaclear is a fibre-to-the-home network. This is different to most fibre offerings in the UK. The fibre cables run directly into your property, and can lead to a much faster and more reliable service.

Most fibre providers in the UK use fibre-to-the-cabinet. Here, the fibre connection runs as far as your nearest street cabinet, and a copper cable is used from there to your home. This can result in you achieving far less than the advertised speeds, especially if you live a long way from the street cabinet (as is very often the case in rural areas). Such slowdowns should not be an issue with Gigaclear's service, although its coverage is much more limited.

Use our postcode checker to find out if Gigaclear is available in your village. If it isn't you can register your interest via the Gigaclear website. However, for the service to be considered for installation in your area it will need significant interest from the rest of your community, and you'll need to be within 3km of existing fibre infrastructure or another village that already has access to Gigaclear.

What packages are available?

Gigaclear have three fibre broadband packages available for residential customers. The main difference between the options is the speeds they offer.

The packages are:

  • GO 30 - unlimited fibre broadband with download and upload speeds averaging at 30Mb
  • GO 300 - unlimited fibre broadband with download and upload speeds averaging at 300Mb
  • GO 900 - the fastest package offers an unlimited service, with upload and download speeds averaging at 900Mb

All the packages are on a minimum 18 month contract with a guarantee that the price will not rise during that period. There is an activation fee, and 5% of customers will have to pay £120 installation, subject to a no obligation survey. Because installation for fibre-to-the-home services are more complex, these fees are somewhat higher than you'd normally expect to pay.

If you prefer to combine your broadband and phone into a single bundle you can add a voice over IP (VOIP) calls deal from Vonage. This uses your internet connection to make and receive calls, but you can usually keep your existing phone number. The main downside to a VOIP service is that it won't work if your internet is down, including if there's a power cut.

Which package should I choose?

Unlike many fibre providers, the deals from Gigaclear offer vastly different speeds, and significantly different prices, too. Choose carefully!

GO 30 is the entry level package, and the 30Mb speed is in the same ballpark as a basic fibre service from most other providers. However, due to the fact that this is a fibre-to-the-home service the performance should be more consistent, and the upload speed - also 30Mb - a lot faster. This will handle streaming, gaming and downloading for all the family, and is likely to be fast enough for most households. Keep in mind that the activation fee is very high, and four times more than it is for the other Gigaclear packages.

GO 300 is faster than you'll find from almost any other provider, and will handle anything you can throw at it. Want to watch Netflix in 4K on more than one device? That won't be a problem! With a lower activation fee, the price difference between the 300 and 30 services is not quite as great as it may first appear.

And then there's the GO 900. With incredible download and upload speeds of 900Mb it ranks along the fastest broadband services available in the UK, and faster than even most providers in urban areas. To be honest, it's overkill for most home users, especially considering the hefty price. But if you have specific requirements - you work from home and need to share large files, for example - then this will do the job.

Before you sign up you should also make sure you're clear about the installation process. Installation requires a cable to be run from the fibre pot on the boundary of your property to the router inside your house. This means a hole will need to be drilled in your wall, and for concrete, paving or garden to be dug up outside. This will all be reinstated by approved installers, but installation can be quite expensive as a result. You can choose to install it yourself if you have the tools and know-how.

Of course, the main consideration with Gigaclear is whether it's even available in your village. If it isn't you can register your interest on their website. Encourage your neighbours to do the same, if you can. And if it is, check that you don't have other, cheaper options available to you - unless you really need that speed!

Points to consider before you choose

  • Is the service available in your area?
  • How fast are the other broadband services available to you?
  • Do you need fast upload speeds?
  • Are you happy to take out a 18 month contract?
Compare all Gigaclear packages

What do I get when I sign up?

It's good to know what you're getting when you sign up to a broadband provider, so you can budget for any extras you may need. In the case of Gigaclear, it's a strictly no-frills service.

  • Free wireless router - All users get a free Genexis Wi-Fi router designed specifically for fibre-to-the-home broadband.
  • Installation kit - If you opt to install the service yourself you'll get an installation kit including instruction guide and a cable up to 50m in length. If you need a longer cable you have to pay for it.
  • Parental controls - The free parental control software enables you to restrict what sites your children can view
  • Customer support - Free customer support is available by phone, 24 hours a day (via a standard rate number). Email support is also available.

What are the benefits of Gigaclear broadband?

So what are the best reasons for considering broadband from Gigaclear?

  • Fast rural internet access - Internet services in rural areas is notoriously terrible. If Gigaclear is available in your area it's all but guaranteed to be the best you can get, by some margin.
  • Unbeatable speeds - The GO 900 package is as fast as you can get in the UK, even compared to services you can get in big cities. Better still, fibre-to-the-home broadband should deliver the advertised speeds.
  • Very fast upload speeds - With upload speeds that match the download speeds, the service is ideal if you share a lot of large files, or make video calls.
  • Guaranteed price - Your monthly price is guaranteed for the length of the 18 month minimum contract term, unlike many other providers who may institute price increases at any time with only 30 days notice.
  • Standalone broadband - The Gigaclear service doesn't use a phone line. They won't sell you one, and you don't need to take one from another company if you don't need it (although you will if you do).
  • Unlimited access - All of Gigaclear's broadband packages come with no limits on the amount of data you can download.
  • Free tech support - Free customer support is available by phone whenever you need it.
  • Highly rated - Gigaclear are a highly rated broadband provider. They rank best for speed, and in the top three for satisfaction, service and reliability.

What are the drawbacks of Gigaclear?

No service is perfect, so what are the possible downsides of choosing Gigaclear?

  • More expensive - Gigaclear brings ultrafast broadband to rural areas, but you do pay a premium for this.
  • Difficult installation - Fibre-to-the-home is a lot more difficult to install than the more common fibre-to-the-cabinet, and may even require concrete or paving to be dug up in your front garden. In most cases this is free, but 5% of customers will need full installation. You can do it yourself if you have the skills, while the price for using an approved installer starts at £120 (subject to a no obligation survey).
  • Very limited availability - Although Gigaclear is continuing to expand into more communities, availability is currently still very limited.
  • Few extras - The service comes with minimal extras.
  • High activation fee for GO 30 - There's a £120 activation fee for the 30Mb GO 30 package, cancelling out some of the cost benefits of opting for a cheaper monthly cost package.
  • Telephone service requires broadband - You can add a VOIP phone service to your Gigaclear plan, if you need it. However, this only works where broadband is available. You cannot make calls - even emergency calls - when there's a power cut.
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