Vodafone Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    3 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2669 customer ratings since 2017-12-12 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

465 Customer Reviews for Vodafone

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Reviewer Location Reviewing Date Ratings
My wife and I have just moved into our first home and the first thing I wanted to get up and running was the internet as I know this is usually what takes the longest.

I did some researching online and price comparing for fibre Broadband and Vodafone along with Talktalk were by far the cheapest available. My mother has Talktalk fibre and I really can't say a bad word about them but what sold me to choose Vodafone was the current offer they have on where you can choose a free gift. I chose the Wireless speaker which I've wanted to buy for a while so it was a no brainer for me.

I was given a date for an engineer to come round and fit a new line as ours had been cut completely by I presume the people living at the flat before us.

The engineer called me 15mins before arriving just to let me know he was on his way. He was very friendly and the work carried out was very neat so no ugly cables running up and down the walls. He finished the job within an hour or so and said once the router has turned on and done what it needs to do it should all be up and running.

5 hours later and we still didn't have any Internet so I decided to call Vodafone just to check this was normal as I was told it can take up to midnight for the line to be activated.

I called at about 7pm and there was a que of just under an hour so I decided to use their call back service. I received a call back from a lady who was really brilliant from start to finish and she told me that something needed to be done their end to get our internet up and running. I stayed on the line for about 15mins whilst they done the necessary bits their end, she then explained how to reset the router and then said to leave it to work through it's boot up process and to try again in half an hour to see if it was working. She also promised a call back in an hour to make sure it was working.

Within 20 mins or so our Fibre broadband was all up and running and straight away with the speeds we was told we would get. I was called back as promised too just to make sure everything was up and running which I thought was fantastic as usually companies will promise a call back and you'll never hear from them again!

Other than the minor delay it getting it up and running so far I really don't have a bad word to say about Vodafone's broadband service.

Along with the best price available there is no traffic shaping meaning no slowing you down during peak hours, no download limits, possibly the most helpful and friendliest customer service I have ever used and a free wireless speaker worth £180!!

Vodafone have clearly put a lot of effort and resources into getting their broadband right and competing with the big boys and it most definitely shows.

It's early days but so far I have been nothing but impressed and won't hesitate to recommend you to everyone I know!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Vodafone  
AVOIDD!!!The worst services ever!! The worst customers services. Even Talk talk are far more better!
I would give less then one start if possible after such bad experience with them. I made a contract for home broadband after using them services for many years for my mobile. They made the contract lying and saying they will provide the best services ever and even a consistent present. The present was just a lie as after 4 mouths didn't received anything. Anyway ...they lie to me again about the live day for the internet keep postpone that. Finally the start internet arrived and waiting for the green router light witch even after 3 mouths and a half failed to come. I spent daily hours and hours with them on the phone all off them promise to fix it. I asked them to cancel in those 30 days but they keep lying assuring me I will finally have internet 3 mouths like this....after so much waiting my sister who lives at the same address as me, tired of waiting made new contract on her name with different provider. I didn't know at that time that one contract cancel automatically the previous one because of just one phone line assigned per house. Suddenly Vodafone remembered about me and sent me a 218£ bill for cancelling the contract. Paying 218£ for nothing as THEY FAILED to provide them services and ignore my calls (for 3 MOUNTHS) for witch the contract was signed. I start calling them again daily each of the UNTRAINED customers services employees kept me on the phone for 2-3 hours saying they can not wave the extra charges. I made numerous complaints every time they promising special team will contact me as priority ,2 weeks still waiting. PLEASE try to avoid them 'services' AS MUCH AS YOU CAN!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Vodafone  
1 star because 0 is unavailable, worst broadband i have ever had, constant disconnections, 0 internet speed, cant stream anything and customer service is a shambles. AVOID AVOID AVOID.
Vodafone  
If I could give half a star I would, even no star.

The customer service advisors are absolutely useless, cannot correct/amend bills, can't listen, very robotic with answers (sounds like they are giving answers from a sheet of paper) we have had to cancel our DD to sort out a simple overcharged invoice which Vodafone's incompetent staff messed up in the first place instead of charging for a early upgrade they charged full price for the device.
So far it has been 6 and a half weeks and I have made numerous calls and wrote 2 letters to The Customer Relations office. The Customer Relations office are more useless than watching paint dry they don't sort out issues however they are very well trained to get on your nerves, you end up training them!!! Bunch of muppets wasting time is what they are paid for. There's so many call centres all over the world that they can't find call recordings so they make the customer look like a liar.
I fail to understand what the fascination of cheap labour is when it was simpler when every thing was in the same place and call recordings could be found?
The Indian advisor told me that there are NO managers or supervisors available to which I said so staff are left to do whatever they want then hmm no wonder customers receive such bad service.
If your call goes to India just hang up and re-dial until the call goes to UK or South Africa.
I have a business line with Vodafone and find their service atrocious beyond belief. Where you could be making money for your business you end up spending valuable time talking to numpties. After all our business lines come to an end we will definitely be leaving Vodafone. For the rates they charge I would expect far better service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Vodafone  
I have had internet problems for around 20 days. Receiving less then 1mg to no internet. I wish this was the first time it has happed however it is not.

I phoned up 16 days ago saying I have had less then 1mg and it wasn't usable. They said I should upgrade and I would get a promised speed of 38mg, so I did.

They said this would take 12 days. However in this time I went from less then 1mg to no internet what so ever. I contacted them by live chat on day 14 to say I had no internet.
They said it would be fixed in 48 hours.
It wasn't, still no internet.

So I phoned up today, I've spent all day trying to resolve this. I spoke to a guy called Aslam, who kept promising to call be back. First he said he would call be back in 30min, he finally got back to me after one hour. Only to tell me the internet was faulty in my area and he could give my a promised speed of 10mg. Suppose that's better then nothing...

Then he said he would get back to be in 10min. I waited for over an hour to get no call back.

So I contacted Vodafone and spoke to a girl called Hannah. She states that an issue has never been raised. She states she has now done this and has given me some data so I can use my phone to provide internet. However it will take a further 2 days for it to be raised with tech.

I feel like I've wasted the best part of a month and used my days off only to be fobbed off by Vodafone with their empty promises.

If you want to join a company that will make constant promises they can't keep. Or if you want to spend most of your time trying to resolve issues with people who don't care. Then Vodafone is the one for you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Vodafone  
Avoid like leprosy. Broadband service cancelled in the first month as service was rubbish (connection stopped working every 2-3 minutes) in the first month I had to contact customer service around 10 times, they did not fix it. After I swapped broadband they kept charging me months. In the last 6 months I tried to get my money back. They promised me the refund in 5-10days and they always forgot to send the money. I have printed all the conversations so time to ask for legal help.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Vodafone  
Been with Vodafone since July after being conned into getting it we was told we would get a minimum of 60mbps but the highest we get is 40 we was told we wouldn't have to pay for instalment but we got charged the internet speed goes up and down all the time with it dropping out completely at least 5-6 times a day the wifi range which we was told is one of the best on the market doesn't work if your more then 10 meters from it and it can only support one or two devices at a time when we phoned up to complain all they said was the guy who sold us the deal shouldn't of said any of that cause it's not true when we asked about leaving they wanted us to pay the full 18 months up front so now we are stuck with this terrible internet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Vodafone  
I sing the contact on 16 of March for 76 mbps. They promised me that everything will start on 23 rd of March,just arrived to home got text that my internet will start 4 of April. 4 of April internet was actived but router I got 7 of April:D
When I plugged into the wall off course nothing was working. I was calling to customer service many times and after waiting additional week 12 of April finally engineer came and fixed problem. Every single evening from aroud 6 pm speed of internet is around 2-5 mbps but now is all the time like this so I would say that I stuck without internet again.
I try to cancel my contract because I'm really tired of Vodafone. So if you don't want have problem with internet keep away from Vodafone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Vodafone  
Broad band is in a holiday let and we have had very positive response from clients, only problem was with Openreach repairing a fault, Vodafone was great at chasing them up and offered a compensation discount on my next bill.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Church House Stoke Abbott Vodafone  
I have had Vodafone Broadband for over nearly two weeks now, and I can only say it is great. I switched from BT Infinity which i've had for a number of years since it was first released.
The switch over was painless, I was told to plug the router in before 8am on the morning of the switch over. I plugged it in at 6:30 am , and the service was already live.
Speed is better than BT, 76m line and am getting 74m+ was only managing 68m on BT.
I was using my own Netgear router with BT as the home hub is one of the worst routers I have ever used and asked if I could again , I was told that was not possible, so I have run there router since install and have found it to be as good as my own.
Remember to switch the channels from auto to another one, I use wifi analyzer on my phone to see the best channel to use, this removes any problems with wifi clutter from other peoples routers. Changing channels is simple with the Vodafone Router's simple web interface.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Abbey Wood Vodafone  
Vodafone guaranteed 10.8 Mbs upfront in writing, initially all went well with installation etc. After a couple of weeks the internet speed started to cause spooling and drop out, speeds of 7.8 Mbs according to Vodafone but Oopla showed 7 Mbs. Router and incoming box was changed and all okay for a couple of weeks and a repeat of previous problem, Vodafone agreed speed had dropped off to 6.4 Mbs but watching TV and tele-conferencing, not together caused spooling and connection loss. Complained and was given the normal checks and they agreed that the rate had fallen to below the 6.4 and was at 5.8 Mbs, Oopla shows 4.8 Mbs. Final outcome more spooling, line down more often but Vodafone has given a whopping 15% discount on monthly charge and basically said live with it or go to another provider. Problem no Virgin in the area and Openreach will be backup so nothing will change. Speed at box is 21 Mbs so telegraph line is degrading quality to circa 5 Mbs (75%), so money being taken for service provided and maintenance but the latter not being done as distance from box to router calls should provide circa 15 Mbs. Vodafone is not in control of Openreach and therefore supplies rubbish Broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Abercarn Vodafone  
I bought its fastest broadband (76MB). One of the worst broadband interms of speed and download ..Even you tube videos doesn't play properly .
  • Customer Service
    2 stars
ABERDEEN Vodafone  
The advertised download speed with my package is 38mps. I hae just tested it and it averages 21. I live literally 100ft from the exchange, so thats miles of fibre and 100ft of copper. When I call to complain they tell me the problem must be in my flat. The router is plugged directly into the socket on the wall, but if i test the speed using my laptop inches from the router there is no improvement. Customer service just say they are sending the signal at 40mps and refuse to send an engineer to investigate. It's not cheap, the customer service is awful and I can't even stream iPlayer or YouTube reliably.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen Vodafone  
Had this broadband for a year, and I have got to say it is the most unreliable and slowest internet I have ever had. Never had problems like I have had with Vodafone. My internet drops out 3-4 times a week and I lose connection. I play online gaming a lot and it's a pain and when streaming Netflix or YouTube it buffers, which for this day and age and these 'supposed' speeds it's utterly ridiculous. I've had engineers out to check my phone line etc but no improvement. The customer service is pretty much non existent. The usual 'we will check your phone line' and 'your speed at your router is what it should be'. I'm lying for the Up to 76MBps broadband, and use a hard wired connection for what I can, and I receive at max 20MBps download with 5MBps Upload which is daylight robbery. I have patiently waited until this contract ended and I will not be renewing with Vodafone. My parents experience the same issues, when they also have never had any issues until switching to Vodafone.

Avoid them like the plague, absolutely dreadful broadband service, and you would think they would provide a great service after being fined for bad customer service not too long ago. I highly do not recommend this broadband. Terrible experience.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen Vodafone  
Brilliant, was with Origin (urgh) was slow, just service was diabolical, took 4 days to answer an email to be told to ring, after 2 hours waiting to be answered hung up

Vodafone are brilliant, old ISP said my line would not support anything over 25mb download, somehow Vodafone have miraculously achieved over 55mb, now that is just a tad quicker than 25mb Mr Origin.

Cant rate customer service and I have not needed to call them but everything works just fine and so fast now.

Switch to them, you won't regret ir.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Allington Vodafone  
Vodafone processed my order incorrectly by installing a brand new line for broadband instead of taking over the working line of BT. So I end up having two landline numbers and two broadband package. What is worse is that they did not send any confirmation of service after the installation because they have got my email wrong so I did not realise this until BT chase me for payment. Very poor customer service and very annoying indeed! I spent the whole Good Friday morning dealing with this mess that is created by Vodafone and they denied it all the way and refuse to compensate.
  • Speed
    5 stars
  • Reliability
    5 stars
Ashford Vodafone  
I had issues to start off with. I contacted Vodafone broadband and they sorted it. Half of Vodafone line is owned by them the other half is owned by bt openreach. Alot depends on how good a quality the line is and how far away you are from the connection. If you contact Vodafone they will sort peoples problems out
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Atherton Vodafone  
Absolutely disgusting customer service and broadband.

Have had intermittent problems due to a line fault since April 2018, could not work from home, or use broadband for domestic purposes. Despite raising the fault at the beginning of April, upgrading to superfast 2 and Vodafones promises to fix it or get fast internet speeds, the broadband speed and stability got worse down to 2 megabits/second download!.

It took Vodafone 4 months to send an OpenReach engineer to fix the line who stated that this should have been fixed sooner, and now I don't have any working internal phone lines.

Despite all of Vodafones nice customer service representatives and their promises to fix the fault, I have had to endure 4 months of terrible internet with 2 Megabit download speeds and disconnections every 2 to 40 minutes. My experience has been an absolute nightmare, and Vodafone would not let me cancel for breach of contract and wanted to charge me for the remaining months. This is in contravention of their own contract terms for poor service.

I am now referring this case to the Communications Ombudsman and will seek compensation and damages.

Suffice to say, Vodafone is the worst provider of broadband I have ever had in 15 years.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury Vodafone  
Switched from Sky. Works flawlessly, up and running within an hour.

I had hesitations reading the reviews, however there is 2 sides to every story.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ayrshire Vodafone  
Had a few issues at start which was bt open reaches problem other than that everything is perfect would recommend them and would recommend vodafone to employ there own engineers instead of openreach
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ballymena Vodafone  
have vodafone for 2 months now great speed but there routher is useless got negear d7000 speed is quicker wifi excellent all around the house pity about there routher speed as quicker than bt
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
ballywalter northern ireland Vodafone  
i have purchased a sim with 3 months recharge and worked for 1 week and after that not working.I have contacted customer care , vodafone store..no proper response.They told they will remanufacture the sim with recharge and visited 3 times..now they are saying it's not possible.Same happened to my friend also.very worst experience with vodafone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bangalore Vodafone  
After the 30 days period when user can suspend the 18 months account, the broadband speed dropped drastically (somehow it was ok before, what are the chances?
The customer services wanted me to provide evidence (at least 7 screenshots in a 24 hrs period) of this. I argued they should be able to measure this as I don't have the time/availability to monitor this. They didn't care. I am switching my 2 mobile accounts to another provider, and also the broadband as soon as I can as I don not want to give any services from them if they don't care about their customers. For now I am trapped, quite convenient the 18 months contracts for them. Stay well, well away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnet Vodafone  
I am so disappointed in Vodaphone, i have had an issue with the Router and it took over 3 weeks to resolve. The biggest disappointment is Vodaphone advertise fixed length contracts but they will not commit to the price being the advertised price for the duration of the contract. im not even half way through an 18 month contract They decided to increase my contract price. DO NOT BUY VODAFONE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley Vodafone  
Worst provider ever. Never ending problems, no one needs to know how many times i've been on the phone to them. They can't provide me the minimum guaranteed speed and can't stop the wifi from dropping every 2 minutes. Avoid if possible
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Barnsley, S Yorks Vodafone  
I've switched to Vodafone from a Sky almost a month ago.

From day one speeds dropped to 1/3 of a Sky speed, support was fairly easy to reach, but haven't proposed any help. After 10 working days (as they said that I have to wait till line will "stabilise") they organised BT OpenReach to come and check the line.

Unfortunately long story short, almost month later I end up without a broadband connection, without information when broadband will start working again.

For some reason Sky has worked > 2 years on a same line (with faulty line ?) and was fine, since Vodafone took over speed degraded and then dropped completely.

Useless and extremely annoying.

Avoid like plague !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bathgate Vodafone  
Took up their Fibre76 offer which was the cheapest at the time from a more trusted provider.
Handover from BT went as planned and was up and running by 5pm of stated day, with speeds comparable to BT.

Since then connection has been reliable and consistent, save for some disruption during road resurfacing in the area.

Following BT work in the area, am not receiving a downstream speed of 72Mbit! (so looks like it's now fibre to the cabinet).

Only frustrations have been an inability to initiate a line check after basic verification (as I could with Virgin & BT), and a very basic modem with limited functionality (doesn't support IPv6 or more advanced DHCP/DNS setup).
Overall, considering cost, speed & reliability would happily recommend them for most.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Bedford Vodafone  
I was talked into moving myself and my partners home broadband to videophone. TERRIBLE MISTAKE DO NOT MOVE. I have spent 45 hours onto customer services to try to get connected since the 2nd of February - now over a month later we do not have a working broadband. I have spoken to them both online and in person repeatedly, they promise you they will fix but really they only want to stop the conversation so they can leave you again. I have been promised engineers - who never showed up. Been send 3 routers - still no broadband. Been through numerous tests - intact very time you phone or speak to them they make you repeat the tests that have not worked before. So today 9th March I tried to cancel - typically I was unable. I tried costumer complaint service (they only had it for mobile phones) they said they would try but when I called them back they had blocked my number so agin still no luck. If only I had read these reviews before being talked into changing. TAKE MY WARNING DO NOT USE VODAPHONE HORRENDOUS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
belfast Vodafone  
I was tempted to switch from BT to Vodafone......what a mistake.
1. Continual internet drop outs making video and gaming playback impossible.
2. Can’t use range extenders with Vodafone router
3 can’t use 3rd party routers with Vodafone- this is critical if you have your own internal network or servers.
4. Can’t access our NASDRIVE remotely cos the Vodafone firewall prevents access.

We’ve gone back to BT. It might cost more but at least we e got connectivity.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Berkshire Vodafone  
There were initial problems with getting broadband and phone line at our new property and initially in getting the right speed on a fibre connection. But the support people at Vodafone could not have been more helpful in ironing out the various issues. Polite, helpful and good at communicating what was going on to resolve issues. We now have fast fibre service and phone line at a good price.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bicton, Shrewsbury, Shropshire Vodafone  
Absolutely terrible .connection keeps dropping , speeds are way below advertised for fibre broadband . Really dismal service !!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bilston Vodafone  
Broadband randomly drops when not in constant use and speed is variable at best. The issue for me is that they have just doubled the cost of my broadband with no notification other than sending me the new bill. Apparently, I went out of contract four months ago and no one thought to mention it, so they have the freedom to charge me what they think fit. Customer support were pleasant but couldn’t do anything beyond refunding the increase this month. This isn’t the first time they have done this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Birmingham Vodafone  
terrible,terrible service from vodafone. people please stay well away from vodafone broadband. (0 star to customer service)( minus 100 star to internet speed) not connected ontime, sent me a massive bill even though i disconnected the service within 30 days cooling off period. people be aware that if you are on a 76 mg package you will sometimes get speed as low as 3 mg. YES you saw it right, 3MG. that is preposterous. when you phone them, bear in mind that you have to stay on the phone for a minimum of 45 mins to get through and when you get through they never accept that this ridiculous speed is what you are getting and try to persuade you that there is something wrong with your household( wiring etc) when its actually them try to rip you off. two words. STAY AWAY
BIRMINGHAM Vodafone  
I originally had sky broadband 17mb and decided to give Vodafone a try due to their deal on he 38mb broadband with a free £200 gift. I received the router in the post and plugged it in and was told my activation date was the 7/9/17.

Towards the evening on 7/9/18 the service was still not active so I called Vodafone. After waiting an hour I got through and the Vodafone person said just wait until midnight. The next day 8/9/17 I called Vodafone again as the service still wasn't active. I waited again for an hour and got through to someone who said he would need me to reset the router by pressing down the reset button. I did this and then he said it'll work in 30 minutes. Obviously it didn't.

So I again called Vodafone and waited another hour on the phone before being connected. The lady said that I needed to download the Vodafone app on my phone and then id be able to set up the router via the app. She then proceeded to say 'is there anything else I can help you with' at which point I told her that she will need to stay on the phone whilst I download the app as it takes an hour to get through to someone and so far nobody seems to know what they're doing. I then downloaded and opened the app which of course didn't work with my router. The lady on the phone said she will just need to check something and put me on hold. She then came back and said that actually you can't activate the router via the app. So in other words she was about to fob me off again. She then proceeded to set up my router from her end. After she did this she told me my service will be live in 1 hour. So I then waited an hour, and guess what? obviously it didn't work.

So then I called back again and waited again for an hour and finally got through to someone who then actually did activate the broadband.

The broadband was initially fast. I had the 38mb package and was getting speeds of 33mb. Towards the evening the speeds dropped to between 1 and 2 mb. The homepage (which is google) also stopped loading and occasionally all internet services would just stop.

So I called Vodafone who told me to change the channel on the router. I did this and the same problems occurred. That was their only suggestion and they weren't sure what else to do.

My previous broadband was with sky ADSL 17mb and I got 17mb as their router is fantastic. The Vodafone router will just drop off and the worst thing is Vodafone do not allow you to connect your own router.

The only routers they accept to be connected to their broadband are open reach approved routers of which there is a very limited list of very specialist routers costing around £500 each.

Luckily you get a 30 day cooling off period so Ive now cancelled Vodafone. I don't know how I would have coped for 18 months with Vodafone broadband. More than likely I would have had to just pay the early termination charge (which would have been massive) just to get a working broadband service.

Do not touch Vodafone. They are voted the worst company for customer satisfaction for a reason. Ive now moved back to sky who answered my call in just 5 minutes as opposed to Vodafones 1 hour. I'll never make the mistake of moving to Vodafone for any of their services again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
birmingham Vodafone  
I left talk talk and BT to move to Voadaphone. Had great customer service when taking out the package. they did all the coms talking to my old provider.
3 days before as promised with tracking got the router plugged it in.

Used it with my old provider.

on the day of switchover was online by 7pm the same day.

Speeds were 36mbps down and 8mbps up

router updated itself and has all the bells and whistles.

for me being a technie i got CAT7 cabling around my house and i did upgrade my Master socket to a MK4 BT socket which does help a lot.
have an extended phone line to downstairs which has a filtered faceplate.

Overall cant complain about price and service.

Speeds can be a bit hit and miss but i always get the minimum speeds of 26 which is faster than before at peak times using speed test.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
birmingham Vodafone  
Day one of my fibre broadband. Absolute non starter. No connection. NO CONNECTION AT ALL. I HAVE BEEN ON HOLD FOR 58 MINUTES AND STILL COUNTING. IT IS 9:36 PM AS I TYPE.

TODAY IS 28 NOVEMBER 2018.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Vodafone  
Although I can't fault the broadband and home phone switchover, their Home Broadband customer service is appalling!

I am unable to access any online details for my new broadband account and they have managed to block any access to my online mobile account. Trying to call them is a joke with the options taking you round in circles without connecting you to a real person. The webchat is next to useless and only made the situation worse. In desperation, I have emailed the CEO, Jeroen Hoencamp and asked him to rectify the situation. My original email to him was 9 days ago and as of this morning, I haven't received a reply nor any contact at all from Vodafone customer service. I have emailed him again today. Let's see what happens now.
  • Satisfaction
    5 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Birmingham Vodafone  
I hesitated a lot to choose any broadband as we find negative reviews for all of them.I finally choosed vodafone since two weeks and am plenty satisfied with the speed and the service.I was able to use the net the day of opening without any problem after three hours.Hope it will last.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
blackburn Vodafone  
Download Vodafone broadband app for phone, go WiFi section, and change your channel to one no other person is using. That's where all the problems lie, all broadband companies are using the same channel numbers​ which causes interference.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Blackpool Vodafone  
Good customer service. Awful broadband though.

I’ve been with BT for 2 years on 72mb fibre and average 65mb. However, Vodafone had a great deal on so I swooped to them. Big mistake. I am now getting between 10-30mb. 4K doesn’t work very well with Netflix, even HD buffers sometimes.
If I am paying for a service I would expect to get the service not half a service. Not impressed so far.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Blackwood Vodafone  

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