1,366 Customer Reviews over 35 pages
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- Location
- Spalding
- Reviewing
- Post Office
- Date
- 2018-09-26
- Comments
-
Terrible!! Rude and untrained customer service staff, make lots of promises that they don’t keep, awful speed and reliability and nobody cares when you have a problem! Most definitely would NOT recommend.
- Location
-
- Location
- Spalding
- Reviewing
- Post Office
- Date
- 2020-02-24
- Comments
-
I am with post office broadband for 18 months. My contract runs out in March. I have signed up to stay with them. I have never had any problems.
You cant go wrong. Great price. Suits me as it's no frills broadband.
- Location
-
- Location
- Spalding
- Reviewing
- Post Office
- Date
- 2020-07-05
- Comments
-
Absolutely horrible broadband. I wouldn't recommend this to anyone, whether you want to play games or just surf the web. We only get 2mbps on ethernet and it drops out 5 times a day and when it comes back, its 0.5mbps. As for gaming, I cannot play a single game as the ping is always above 1000.
- Location
-
- Location
- St Albans
- Reviewing
- Post Office
- Date
- 2019-11-07
- Comments
-
Slow and drops all the time. Can barely load YouTube on my phone if the wife’s watching catch up! Avoid this provider, it’s unacceptable to be this slow and unreliable in 2019. Stick to posting letters!
- Location
-
- Location
- St Andrews
- Reviewing
- Post Office
- Date
- 2020-07-12
- Comments
-
I have never experienced such poor broadband. My connection cuts out multiple times a day, and is slow when it is working. I have also recently had the price I pay increased, for seemingly no reason. I have emailed and called and received absolutely no help, and most of the time they do not even bother to respond.
Absolutely awful broadband, and awful customer service.
- Location
-
- Location
- St Annes, Lancashire
- Reviewing
- Post Office
- Date
- 2019-08-16
- Comments
-
Just appalling. During contract the speeds are highly variable with periods of it being completely Unusable. Request technical support and the best you can expect are e-mails telling you they've tested your line and everything's fine so they're considering the case closed. Woe betide anyone calling towards the end of the contract and hoping to cancel with some peace of mind that they'll know what Post Office will charge them as early termination charges are pulled out of thin air but they "can't tell you what your final bill is cos it hasn't been produced yet" (And that from the billing department).
Just save yourself the hassle and use a company which knows its backside from its elbow.
- Location
-
- Location
- St helens
- Reviewing
- Post Office
- Date
- 2018-11-29
- Comments
-
I wish I had read this before getting post office broadband. Utter rubbish always disconnecting. Can't watch a full programme on Netflix without it being out of focus or lagging. Son constantly moaning because his x box is lagging all the time. STAY AWAY FRIM POST OFFICE BROADBAND ITS RUBBISH
- Location
-
- Location
- St ives cornwall
- Reviewing
- Post Office
- Date
- 2018-05-12
- Comments
-
Very poor broadband unreliable cuts off after a few mniutes sometimes the speed is 2mb!I would not recommend it to anybody am stuck with it for a bit longer but will definately be changing to another provider
- Location
-
- Location
- ST LEONARDSONSEA
- Reviewing
- Post Office
- Date
- 2019-03-20
- Comments
-
Echo all the bad things people are saying, I just wish I had read these reviews first. Here is the letter I have just sent to them:
20th March 2019
Ref:
Dear Sir or Madam
I am writing to cancel the contract I have with you for the following reasons:
- The engineer installed the new line on March 14th but was unable to complete the job as he was not qualified to do it. An Open Reach engineer came to complete the job in the afternoon but was unable to do so as there was some problem with it. He returned with a colleague the following day and they both spent all morning on it.
- I had no idea if they had fixed it so rang your company to find out. I was told that another engineer had to come to my property on March 20th to fix the problem, and this he did.
- The box that had originally been fitted was the wrong one as it contained both a jack input as well as a phone one. I had connected the router as per the instructions sent to me, ie via a broadband filter. Apparently this was wrong as the router needed to be connected directly through the phone socket, specifically without a filter
- However, this meant that the system went ‘live’ finally, after waiting almost a week for it to do so.
- I then found that although it was connected I was prevented from accessing various sites due to the safeguard settings, which I had not requested. It said I could change them through the settings section on my account.
- I then tried to do this but could not access the account because I had not been sent an account number, username or password, despite being told in my welcome letter that these would be posted and emailed to me. I fail to see how both could have been ‘lost in the post’
- I then rang you, yet again, and was given a password which turned out to be incorrect. At this stage I had had enough and asked to be transferred to the department dealing with cancellations.
- I was left in a queue for far too long and so decided to try again and hope for a different operator to give me, hopefully the right password. I was then given the same password but told to wait 15 minutes to try it, for some reason. I did this but was not surprised when this didn’t work either.
- I then decided to try one more thing and entered the ‘lost password’ part of your system. This asked for various details, which I gave, before telling me ‘we cannot complete the operation because ‘your secret question and answer have not been set’ . How am I supposed to set a secret question and answer if I can’t even access the account?
Sadly, I am all too used to suffering incompetence with companies such as yours, and invariably the larger the company the worse they are. However, I can’t remember ever having to deal with a level of incompetence such as this.
Needless to say I want to have no more to do with you. Please refund the charges you have taken from me to date and mark the contract as cancelled. I have cancelled my direct debit.
I really do not appreciate so much of my time being wasted like this
Yours faithfully
- Location
-
- Location
- St. Asaph
- Reviewing
- Post Office
- Date
- 2017-08-14
- Comments
-
I have been migrated from Fuel Broadband to the Post Office and their customer service is rubbish.
- Location
-
- Location
- Stafford
- Reviewing
- Post Office
- Date
- 2021-08-05
- Comments
-
Slowest wifi ever even though they say the pact is btw 6 to 12 mbps.
Obviously when the speed test comes it s 6 never 12 .it s even struggle to load youtube .
- Location
-
- Location
- Stafford
- Reviewing
- Post Office
- Date
- 2020-01-06
- Comments
-
Had installed end Oct 2019. Dreadful since, never had day without a problem. After first complaint, had to wait over a week to have engineer sent out. Engineer told me my fault was recorded as sorted but No One had actually been out to sort it. FOUR engineers came out and none of them could fix it. To be fair, Post Office paid for me to have a mobile modem while it was being sorted, however this cost a lot of money to buy data for. When spoke to them on phone, they just kept blaming engineers. Post Office should stick to what they know, delivering letters. Obviously, I have left and will not be paying cancellation fee. Laughed when customer service advisor said I will get final bill, told him know way am I paying anything as not had a service to start with. Dreadful attitude of some staff, even to point of being rude. Some very helpful. STAY AWAY, YES THEY'RE CHEAP BUT CHEAP ISN'T ALWAYS A GOOD THING!!
- Location
-
- Location
- stafford
- Reviewing
- Post Office
- Date
- 2019-07-08
- Comments
-
have been without a telephone line now for three months no dial tone cannot make phone calls . post office say line now fixed but the line is still dead. bunch of cowboys
- Location
-
- Location
- Stafford
- Reviewing
- Post Office
- Date
- 2020-07-09
- Comments
-
Broadband keeps failing. Hopeless Customer Service with time and MONEY wasted when landline is out of action, too (as at present) Approach via 0345... number is particularly annoying 'cos of 'security questions'. There must be a better way!
- Location
-
- Location
- Staffordshire
- Reviewing
- Post Office
- Date
- 2017-11-16
- Comments
-
I've given one star is it's the lowest it will let me go. If you want internet access everyday then don't bother using the post office. If you want Internet for 3 months and pay for 18 months then this is the company to use. When my works correctly I'm lucky if I get more than 1mb upload speed and no more than 5mb download speed. If you raise a ticket with them they just fob you off basically saying try this etc which you would of done anyway before raising a ticket, it does however magically work again after raising a ticket for a day or 2 then nothing till you complain again. AVOID THE POST OFFICE AT ALL COSTS!!!!
- Location
-
- Location
- Staffordshire
- Reviewing
- Post Office
- Date
- 2018-08-30
- Comments
-
Utter Rubbish. This is the worst provider i have ever, ever experienced. Speed is ok in the morning im pushing a couple of megs- sufficient, however, after 12 the throttling begins, then 6pm it slows and by 9pm you may as well go to bed. im on an 18 month contract and Im leaving early with 12 months left. BT will pay pay your outstanding early termination charges for the post office,so im off and good riddance!
- Location
-
- Location
- Staffordshire
- Reviewing
- Post Office
- Date
- 2020-01-05
- Comments
-
Absolutely dire customer services, short tempered staff. Complete mess up to my transfer to another provider whilst my daughter is cramming for a'levels - and we will have no broadband for 9 days ! Insane
- Location
-
- Location
- Staffordshire
- Reviewing
- Post Office
- Date
- 2020-06-03
- Comments
-
Absolutely shocking broadband connection and speed. It drives me crazy. I did complain because there's no connection at all several times a day and was told there was nothing wrong with the line. Unhelpful.
- Location
-
- Location
- Staffordshire
- Reviewing
- Post Office
- Date
- 2020-01-23
- Comments
-
Absolutely awful. Literally nothing good about this ISP whatsoever. Choose another provider even if it costs you more. Shocking. Should be closed down by the regulator.
- Location
-
- Location
- Staffordshire
- Reviewing
- Post Office
- Date
- 2020-10-23
- Comments
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Can't log in to account phoned up 3times to change password still keeps saying details wrong just given up now so frustrated
- Location
-
- Location
- Staffordshire
- Reviewing
- Post Office
- Date
- 2020-03-01
- Comments
-
Stay away from it, I lose connection at least a dozen times a day, you contact them and you just get a load of flannel, it’s the worst broadband I’ve ever had and I will be leaving the first chance I get, it total absolute RUBBISH
- Location
-
- Location
- Stalham Norfolk
- Reviewing
- Post Office
- Date
- 2017-04-03
- Comments
-
Totally useless, just had an automated message on my mobile saying my bill was overdue, explained it was paid via my bank over the counter ten days ago and three days before its due date. Wanted me to photocopy the receipted bill and send it to them as proof of payment!
Not fit for purpose, connection is terrible I intend to contact offcom to see if I can get out of my 18 month contract, come back B T all is fore given!
- Location
-
- Location
- STALYBRIDGE
- Reviewing
- Post Office
- Date
- 2022-01-03
- Comments
-
Avoid avoid avoid Customer service rubbish The broadband is that slow a waste of space Router is so bad wi fi drops out that slow that you can;t even watch catch up. Just can;t wait for my contract to end .Paying for a service that is not there . Phone them and it falls on deaf ears .Our speed is not even 6 but they say it is in the range rubbish don;t go there .
- Location
-
- Location
- Stamford
- Reviewing
- Post Office
- Date
- 2019-08-17
- Comments
-
I honestly wish I could leave a zero review. I have just come off from one of the many many calls with postoffice trying to cancel as for 7 months I have had the most terrible experience. In the first 3-4 months I had barely any internet only to call them and they confirm that they had not funny completed the connection. A few months down the line having been struggling to just watch regular Netflix or use wi-fi on my phone without constant buffering or internet dropping....I've basically survived by tethering off my mobile. I call to request cancellation and told that there will be a termination charge unless I do a speed / line test and if it is below 10 Mbps - 17 they will cancel without termination fees. I do the test and get speeds is 1-3mbps. I call to follow-up and provide readings and get cancellation and they then start to deny that it was ever stayed that They would cancel without termination fees. They said they need to send an engineer. I've been promised multiple calls and return calls and nothing happens and yet I continue to be charged monthly for speeds of 1-3. I call again and the level of rudeness I constantly recieve is the most frustrating thing I have ever experienced. One advisor then say they will give me £54 if I stay with post office and upgrade to a more expensive one or otherwise I have to pay the remainder of the 6 months left. How is this fair when they have not provided a functioning service and therefore are in breach of contract. When I bring this up I get ride responses and it's like arguing with a child. I will be cancelling and reporting and resolving this through the ombudsman service as it is evident that they have no intention of helping customer resolve issues or cancel without getting money from it even without providing an actual functioning service. Please do no sign up as if you are trying to find a cheaper alternative it will just end up costing you more money, time, bring stress and it's not worth it.
- Location
-
- Location
- Stamford
- Reviewing
- Post Office
- Date
- 2019-11-11
- Comments
-
Letter to PO: Firstly, if you try to phone please use 07******* after 16:30, I have tried to call you on several occasions without being able to get through.
I have contacted both watchdog and the ombudsman regarding this matter.
I have BIG problems with both speed and connection as well as I cannot get access to several sites including National Lottery, Post code Lottery and the tobacco prices in Adernkirk as they are blocked along with a hoard of other sites. All of which I did not ask to be blocked.
I have issues connecting equipment including VERY SLOW access and constant buffering with TV, NOW TV, SKY,NETFLIX watching anything on laptop and phone via broadband, cannot connect ALEXA, (She see's you but refuses to connect) plus, every 2-3 days, I have no internet at all and have to re-boot the system.
THIS CANNOT CONTINUE!
How am I suppose to get all this sorted when I cannot get through on the phone?
I cannot even cancel as I cannot get through, I cant change my provider as you have blocked it. What is going on?
Perhaps if I stop my DD you will get in touch?
Would you call me before Sat 16th so you can rectify these problems.
Once again call after 16:30 before Sat 16th on 07*****. If you text 5 mins before the call I will be waiting.
- Location
-
- Location
- Standish
- Reviewing
- Post Office
- Date
- 2019-11-08
- Comments
-
I have now been with the Post Office for over 2 weeks and I still have no broadband. Can’t get an answer from them as to when I will have either. So frustrating. Keep getting dates a few days in advance and then the day comes and goes and still no WiFi.
******AVOID AVOID AVOID AVOID AVOID ******
- Location
-
- Location
- Stanford le Hope, Essex
- Reviewing
- Post Office
- Date
- 2019-10-25
- Comments
-
The broadband service is bad (always trouble getting signal), the speed is bad, customer services are useless and overall I am not satisfied. I had to ring couldn't work out my user name (as usually my email address) but for some reason user names has to be your name then "@pobroad.co.uk" which is advised by post (how strange with everything else online).I opted for a new password but it did not recognise my details!! Phoned up and given another password and told got to wait 24 hours before I can use it. How ridiculous. Out of the ark!!! Overall PO need to do a lot more homework on Broadband as this is one area they are not good at! Can't wait until I am not tied in - you get what you pay for as they say.
- Location
-
- Location
- Stirling
- Reviewing
- Post Office
- Date
- 2021-01-07
- Comments
-
Any slight change and they say you have to start a new contract: moving address, changing the name on the account... And if you leave, you have to pay for the remainder of the contract, rather than just a leaving fee.
Don't sign up as once they've got you, you're locked in!
- Location
-
- Location
- STIRLING
- Reviewing
- Post Office
- Date
- 2017-11-07
- Comments
-
Slow and a lot of buffering when I do get a website. 10 mins plus not unusual
- Location
-
- Location
- Stockport
- Reviewing
- Post Office
- Date
- 2020-10-09
- Comments
-
When the service was live there was no problem. Connectivity suddenly dropped off and engineers were able to identify it was a faulty hub. Waited for over a month for new parts. Customer services kept promising me but nothing materialised. Still waiting.
- Location
-
- Location
- stockton
- Reviewing
- Post Office
- Date
- 2019-01-07
- Comments
-
the worst internet ever dial up faster everyday it goes off atleast four time everyday and when you ring them do this do that and they say are records so only gone off once they lie and that's way we leaving also paying for service your not getting thet need to be reported to ofcom
- Location
-
- Location
- Stockton
- Reviewing
- Post Office
- Date
- 2020-06-23
- Comments
-
Hopeless. 0.65Mb/s download speed from a check I just made! Even at peak time this is bad. Loses internet about every two days. Technical support just said it must be testing the line! What every 2 days!
- Location
-
- Location
- Stoke
- Reviewing
- Post Office
- Date
- 2015-08-18
- Comments
-
Terrible customer service. Should of switched to the post office a month ago and still waiting to be connected. Rude staff on the phone. Not good service, I am now going with another provider.
- Location
-
- Location
- Stoke
- Reviewing
- Post Office
- Date
- 2019-04-01
- Comments
-
Broadband speed is consistently up and down, meaning half the time the internet cant keep up with your browsing or crashes. And I hope noone has a problem with there bill or service your provided with because customer service is dreadful, they ignore you talk over you and honestly dont answer your questions just beat around the Bush.
- Location
-
- Location
- stoke on trent
- Reviewing
- Post Office
- Date
- 2017-02-20
- Comments
-
Broadband keeps going down. Not possible to watch programmes without continual interruptions. All phone calls to complain end with nothing being done. My daughter goes next door as she now refuses to use post office. Time to move.
- Location
-
- Location
- Stoke on Trent
- Reviewing
- Post Office
- Date
- 2021-01-27
- Comments
-
Avoid Post Office Broadband. The service provided is dreadful. My experience has been constant interrupted service or no service at all. Customer Services tonight were tonight 27 January 2021 were arrogant and unhelpful and told me I would wait 15 days for upgrade to Fibre. If I wanted to stop my contract there would be a penalty. Could it be any worse!!!!
- Location
-
- Location
- Stoke on Trent
- Reviewing
- Post Office
- Date
- 2016-10-05
- Comments
-
Do not get post office broadband it is appalling I've rang a lot of times and told them my internet keeps going off n they come up with excuses, I crnt even watch a film in peice without it crashing! Kids are allways upset that the internees off so they crnt play on there iPads, worst broadband by far!!!!
- Location
-
- Location
- Stoke on trent
- Reviewing
- Post Office
- Date
- 2020-04-22
- Location
-
- Location
- Stoke-on-trent
- Reviewing
- Post Office
- Date
- 2018-08-20
- Comments
-
Well I wish I could give them no stars. This company makes Talk Talk look good. My relative went with this bunch of trained monkeys ( sorry about that monkeys ), total rubbish. Speed is 0.6 meg on a GOOD day. smoke signals would be quicker and more reliable. The router looks like it was made in China for 10p and disconnects umpteen times a day. I changed it for a Belkin router, lot better signal but still a crap speed. Do yourself a favour and avoid them, BT are offering to pay the balance of any contracts up to £300 to move to them, do so ASAP.
- Location
-
- Location
- Stoke-on-Trent
- Reviewing
- Post Office
- Date
- 2020-01-22
- Comments
-
To start with the sales staff mislead me about transferring my number, said I could keep my old then changed it, everyone I spoke to was a total waste of time or just didn’t care,
The speed is absolutely rubbish, I’m so unhappy with the service I have no contacted trading standards, STAY AWAY from them
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.