1,366 Customer Reviews over 35 pages
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- Location
- West Lulworth
- Reviewing
- Post Office
- Date
- 2017-04-03
- Comments
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Just want to thank the patient people who guided me through everything today. Found them so polite and helpful makes us sure we will not change our broadband provider. Please pass my heartfelt thanks on to them, they are much appreciated.
- Location
-
- Location
- west midlands
- Reviewing
- Post Office
- Date
- 2019-11-20
- Comments
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Research before you buy. Varying speed very slow buffering etc. Tech assistant suggesting upgrading to fibre at extra cost. I would strongly suggest avoiding the Post office.
- Location
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- Location
- West Midlands
- Reviewing
- Post Office
- Date
- 2017-10-09
- Comments
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Post office what a nightmare, they've taken over from another provider, didn't tell anyone took money out of my bank account without any contract, authorisation or notification at all and wont even give me my money back, got the bank involved to get my money back reported them to the FCA and the ombudsman, unbelievable, what a shower !!!!
- Location
-
- Location
- West Midlands
- Reviewing
- Post Office
- Date
- 2019-08-13
- Comments
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Awful service, less that 0.5mbps against an advertised 1-3, no response from customer services, 1 star it too generous!
- Location
-
- Location
- West Midlands
- Reviewing
- Post Office
- Date
- 2017-09-12
- Comments
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My 92 year old aunt only uses her house phone unfortunately while I was away on holiday her phone bill for £60 came in. I tried desperately to sort it and spent two hours on the phone to the Post Office. I couldn't get through to speak to anyone and as soon as I keyed my aunts in the phone cut off. I paid the outstanding bill and expected the phone to be put back on. She has never defaulted before. Not only did the post office cut her phone but also disconnected her from the service totally. Apart from leaving one of society's many st vulnerable people without communication she now cannot use the same phone number that she has had for 50 years. All of her friends will not be able to contact her and I cannot find her address book for me to contact them. Today I spoke to two very unhelpful and bordering on rude 'customer service' employees. My aunt might be able to be accepted back to the Post Office - I was informed. A company that does this is cruel and heartless and I will find another provider. I know it was my error to not pay the bill in time but a bit of leeway would have saved my aunt immeasurable trauma.
- Location
-
- Location
- West Midlands
- Reviewing
- Post Office
- Date
- 2018-06-11
- Location
-
- Location
- West Midlands
- Reviewing
- Post Office
- Date
- 2018-10-27
- Comments
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Service not fit for purpose. Asked to cancel service and told I would have to wait 15 days. Still waiting 17 days after, had to contact them again and I was told there had been a mis communication and I hadn't been done. There was no mis communication on my part I made it perfectly clear. I now have to pay for another 15 days while they decide to disconnect it. Disgusting service.
- Location
-
- Location
- West Sussex
- Reviewing
- Post Office
- Date
- 2015-12-18
- Location
-
- Location
- West Sussex
- Reviewing
- Post Office
- Date
- 2020-03-16
- Comments
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My parents got this last year, didn't have much trouble, only issue being the router provided. I've never used stock router these internet companies provide you with as they not top quality. Always bought my own. We couldn't get more than 8mb in our area but didn't experienced any issues. Like I said never use stock routers provided as they never can handle the load of multiple devices. Have moved and trying this this year with the Post office again so finger cross it all goes well.
- Location
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- Location
- West Sussex
- Reviewing
- Post Office
- Date
- 2016-05-24
- Comments
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It is not possible to communicate with these people. The have a customer help line!!! Hahah! No help, no accurate record of what is said, no possibility of speaking to someone who might understand why you are Nnoyed they have had a debt collection agency send you an email about an account for £15 they told you not to pay because your final account was being prepared. They don't listen. I would never use them again. From the appallingly low broadband speed to the four copies of every letter they sent coming through the post to the numerous phone calls. It is like banging your head against a wall. What makes it worse is they have been trained to say " is there anything else I can help you with today?" Hahah if it wasn't so bad it would be funny. Buy your service from somewhere else, whatever they give you free it just isn't worth it.
- Location
-
- Location
- West Sussex
- Reviewing
- Post Office
- Date
- 2018-01-05
- Comments
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When I moved from Dorset to Sussex I kept my phone account active as, to start with, I was still visiting my old flat.
When I finally came to close my account at the start of October I went onto Fuel broadband website and discovered they'd sold their telecommunications business to the PO; this was the first I knew about it. I then checked my bank statements and discovered the PO were charging me nearly double what FB had been. Not a nice way to discover my telephone provider has been changed
I finally found some emails from the PO in my spam folder; I now had an account number for them. I E-Mailed them requesting my account be closed, they told me I have to ring up to close my account and that they won't close it till I ring; surely it's not legal for them to blatantly ignore my instructions. I finally got a cancellation order put on my account today though 14 days seems like a long time to take to cancel an account; maybe 14 days is how long it takes their slow internet speed to deal with the cancelation request.
- Location
-
- Location
- West Yorks
- Reviewing
- Post Office
- Date
- 2019-05-23
- Comments
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Strange to see all the bad-to-terrible reviews on this site. We've been with PO broadband for over a month and have experienced none of the issues others report. Speed was up to scratch straight away and there have been no slowdowns or outages
- Location
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- Location
- West Yorks
- Reviewing
- Post Office
- Date
- 2021-03-18
- Comments
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Shocking. Speeds are slow. Many daily dropouts. Customer service is a joke - copy and paste Emails full of apologies and little else. Try calling them and you're waiting 30 mins to speak to someone & then immediately transferred to another 'team' who then take another 20 mins to pick up.
Clueless when confronted with an issue. Safeguard keeps blocking random webpages despite having Safeguard completely disabled on my account.
- Location
-
- Location
- West Yorkshire
- Reviewing
- Post Office
- Date
- 2018-08-11
- Comments
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On a 18 month contract,12 months to go and counting the days.
My broadband speed is ok when working, but keeps outing and loose the broadband every time I pick the phone up.
Also crackling on line.
Phoned customer service said they have checked line no problem but they could send someone out but would have to pay.
- Location
-
- Location
- West Yorkshire
- Reviewing
- Post Office
- Date
- 2018-07-30
- Comments
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If you really are intent on using the Post Office Broadband I can put you in touch with a fantastic Consultant Psychiatrist. He has much expertise in helping people who like to give away their money and get nothing in return only problem after problem. There is a name for this disease. It is called Muggins Mugitis.
Over the years I have been with Be-Telefonica-o2 and Sky. Never a problem. With Post Office Broadband it has been hell! I can quite categorically state it is the most appalling broadband provider in the U.K.
Don't bother paying upfront for a 12 month line rental. Not only will you not get a refund for any unused months they will also charge you for leaving them!
You have been warned! It's your money - spend it wisely and read all the reviews.
- Location
-
- Location
- West Yorkshire
- Reviewing
- Post Office
- Date
- 2020-01-09
- Comments
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Worst provider ever in every sense of the word!! Please, please don't be tempted by their promotions - they are the cheapest because they are the worst. You have been warned
- Location
-
- Location
- West Yorkshire
- Reviewing
- Post Office
- Date
- 2020-11-04
- Comments
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Worst broadband ever. The light goes red atleast 3 times an hour. I watch tv through the Wi-Fi so half way through watching something it goes off and is extremely annoying. Staff are no help. All they did was send out a new adapter. Hasn't done anything, WiFi is is still the worst ever. Can't wait until my contract ends!!!!!
- Location
-
- Location
- West Yorkshire
- Reviewing
- Post Office
- Date
- 2020-03-05
- Comments
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Appalling customer service - Avoid.
We changed to Post Office broadband as their deal was competitive. The change over from our last supplier was trouble free. Once set up we had to buy a booster to get a signal in all parts of the house. This is something we've never had to do before but wasn't a major issue.
Tbe problem is when it goes wrong......
We have been without internet for 4 weeks. We reported the fault on a Saturday and were advised that an engineer would come out and that they would contact us the following week with an appointment time.
They did not contact us so we had to ring them back. We were then told the problem was an underground cable and that it would be repaired by the end of the week. This date came and went and the fault was not repaired.
There were no updates from their Customer Services so we phoned them again. We were then told the problem was a local network fault and that it would be repaired in 3 working days.
This date came and went with no updates so we phoned back again. We were again told they would report the fault and that it would be repaired with 3 working days.
Again it was not repaired, another call was made and we were told an engineer had been assigned and it would be repaired by the end of the day.....I think you know where this is going......
An email was sent registering a complaint to which they say they will respond in 5 working days, they haven't!
A further phone call to be advised that an engineer has been assigned for this Friday when the fault will be repaired. I have no confidence that this will happen.
I have now spoken to Ofcom and taken advice on leaving the contract early without incurring a penalty.
My advice is pay around the Post Office.
- Location
-
- Location
- West Yorkshire
- Reviewing
- Post Office
- Date
- 2016-02-17
- Comments
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Switched from Sky. Saving £17.50 for the first 12 months. Then £10 a month after that. Internet was off for about an hour while it switched over. Getting 10mps instead of the 8mps with sky. No reliability problems.
Had a small problem with the phone line (no caller display). E-mailed customer services who were useless. Phone customer services who were very nice and professional. Problem was fixed in 24 hours and they rang me to check it had been sorted.
Would be 5 stars but the virus software caused my Windows 10 laptop to need to be restored to factory settings to get it working again.
Overall would not hesitate to recommend Post Office Broadband.
- Location
-
- Location
- Westcliff on Sea Essex UK
- Reviewing
- Post Office
- Date
- 2017-10-23
- Comments
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Sorry , no good points .
Dead slow internet speeds.
Phone line far too hit & miss .
Direct Debit payment NOT TAKEN ONCE in my 18 month contract on the date it was supposed to be taken . They blame it on my Bank . Yeah, right .
Not easy to stay on top of if you're on a tight budget . Overall review - GO ELSEWHERE - ANYWHERE ELSEWHERE !
- Location
-
- Location
- Weston s mare
- Reviewing
- Post Office
- Date
- 2020-01-25
- Comments
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Please avoid .
Why on earth I chose to leave plusnet is beyond me.
Post offive have proved me with the worst service and connection possible. I actually showed 0.18mb the other day during tests. Ping rates hover around 200-300 . As for online gaming ? Forget it. I was trying to stream netflix at 12am last week and logged onto social media briefly , instant buffering until I logged of social media. Only one device can access internet at one time .
Constantly getting kicked mid film or game.
My old iphone works faster on the net when not in the wifi.
Even aol 15 years ago provided my same address with better service.
Ive been offered £40 compensation which is offensive considering what ive put up with.
Avoid at all cost , I cant wait to leave.
- Location
-
- Location
- Weston super mare
- Reviewing
- Post Office
- Date
- 2016-10-29
- Comments
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After 2 years of having post office broadband I have had enough signal keeps dropping all ways faults on lines cracking etc so I just put transfer into talk talk they will be little better STAY AWAY FROM PO I GIVEN UP
- Location
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- Location
- weston super mare
- Reviewing
- Post Office
- Date
- 2015-11-09
- Comments
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I heard a lot of bad reviews about post office broadband I am with them I had done my 12 month contract but Iam staying with them so what if broadband slow does the job for me plus the line rental cheapest I have had open reach and told me £144 lucky there was a fault on network my broadband works OK for me don't forget every broadband got problems I'm happy with broadband
- Location
-
- Location
- Weston super mare
- Reviewing
- Post Office
- Date
- 2019-12-19
- Location
-
- Location
- Weston super mare
- Reviewing
- Post Office
- Date
- 2017-03-29
- Comments
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We were with the post office for 6 months for internet and phone. The phone we had no issues with. We had to wait a month for connection due to the engineer not bothering to turn up and then being told that despite it not being our fault we would have to wait another 2 weeks for a new appointment. The internet has been awful since we were connected - constantly dropping out on occasion for a day at a time. I would not recommend them at all, we will not be returning to them and have since signed up with another provider who so far are proving much more reliable.
- Location
-
- Location
- Weston-s-mare
- Reviewing
- Post Office
- Date
- 2019-02-19
- Comments
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My first bill was over charged. Not a great start.
but now the internet drops out at the same time every evening (just after 7pm) and does not correct itself until around 10.30pm. I have called to discuss the matter every evening for 6 weeks (luckily the phone number is free from the landline). Apparently 2 engineers have been sent out to take a look - but they have never actually arrived!
I have been told I cannot cancel the contract without paying the rest of the term off....which, for a service that I signed up to and am yet to receive, I am extremely unhappy about.
There is a reason that the cost is low...it's because the support, speed and reliability are all terrible.
I do not recommend Post office broadband, just pay a little more and use one of the big, tried and tested, suppliers.
The fact that everybody seems to be saying the same thing about them makes me wonder how long they can continue to operate.
- Location
-
- Location
- Weston-super-Mare
- Reviewing
- Post Office
- Date
- 2019-10-08
- Comments
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If I could give Post-office zero stars, I would. Terrible support, ranging from never responding to email queries, to straight being lied to over the phone to end the call early (the ol' tell 'em what they want to hear protocol i.e. yes we've fixed your problem, no need to contact us again etc etc). Our internet was throttled at around 7pm every week day, averaging 1-3mbps on a good day, I guess because they are not prioritised over the big companies like BT or Sky, hence the price. Internet dropped out all the time, online account never worked, too many security features blocked me out before I even had chance to activate it and customer support were never able to re-open it. They never respond to emails. Quite regularly on hold for over 20 minutes when trying to report a problem. In the end I just gave up and settled with terrible internet for a year - counted down the days before I could switch again....recently decided to go to three wireless internet for my home and it's a million times more reliable, plus no phone line required, or telephone contract that nobody ever uses any more. Please do not be drawn in by the price. It is cheap for a reason.
- Location
-
- Location
- Weston-Super-Mare
- Reviewing
- Post Office
- Date
- 2015-06-19
- Comments
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I have been with post office broadband for 6 months i have had problems but they have fixed my connection everytime i have rang them plus i pay by cash over post office counter this is great i hate direct debits most broadband have there ups and downs im sticking with post office as i know what i get
- Location
-
- Location
- Westward Ho! Devon
- Reviewing
- Post Office
- Date
- 2017-05-01
- Comments
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I have not marked ANY stars as the Post Office does not score any.
I`m over halfway through my 18 month contract and the broadband still has not been sorted out. The story is too long to recount here, just suffice it to say: "Please do not sign up with the Post Office".
P.S. I can`t remove the last star!
- Location
-
- Location
- wet midlands
- Reviewing
- Post Office
- Date
- 2018-05-28
- Comments
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Excellent.If there was one problem,the speed is slower than my last provider though it is adequate for me.
- Location
-
- Location
- whitacre heath coleshill
- Reviewing
- Post Office
- Date
- 2016-10-20
- Comments
-
6 months now with Post Office & regular broadband speed tests show o.3 to 0.8 at best after many phone calls, engineer visits & promises to investigate no improvement. Considering taking out new provider & fighting P.Office to terminate contract. As a small business the service is unusable - most days can`t even access email.
- Location
-
- Location
- Whitburn
- Reviewing
- Post Office
- Date
- 2017-04-25
- Comments
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Don't ever have circumstances where you end up in arrears. Pay off most of your bill and they'll suddenly cut off your broadband without warning, then when you pay the last sliver of the bill, you won't see anything of your service for "up to 5 working days".
Fat lot of help when they can switch your net off at the drop of a hat, but it'll be a week before you get it back.
At 21 quid a month, I don't think I'll be keeping this service. The download speeds are dreadful - a small Xbox live game takes hours to download, and you can't do anything else whilst doing so...
Overall, I'd give lower scores, but decided to be generous.
- Location
-
- Location
- whitchurch
- Reviewing
- Post Office
- Date
- 2019-02-14
- Comments
-
i had post office for a number of years but when i moved to a new address i had problems. They said that my contract had to be cancelled and a new contract set up. After the move i found that my old contract had not been cancelled so i had two contracts set up and i was paying for both. I told them of this problem and asked for a refund i have paid for the line i was not able to used that was mistakenly made by the post office line installers. Up to know i have not had a satisfactory settlement back from them. I have been in touch with the trading standers and the Ombridgeman they have until march to resolve this matter. I have left the post office for giving me this bad service and i will use a new provider. DO NOT USE THE POST OFFICE FOR YOUR BROADBAND THEY MAKE MISTAKES WITH OUT SORTING THEM QUICKLY.
- Location
-
- Location
- Whitchurch Shropshire
- Reviewing
- Post Office
- Date
- 2018-03-26
- Comments
-
I applied for PO broadband as a result of the 17mb offer. Once installed I was getting between 2mb and 6mb. After repeated contacts with so called engineers I looked for another service. I chose Talktalk . The PO insisted that Talktalk could not better their speed. Guess what, I'm now getting between 35mb and 45mb.
What ever you do don't go with Post Office, their service and product is rubbish !
- Location
-
- Location
- Whittlesey
- Reviewing
- Post Office
- Date
- 2019-12-04
- Comments
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I've had this broadband for a week now and so far very satisfied for the cost.
£15.90 for 15mbps.
There was £60 upfront cost to connect the line. However, most providers charge for this service and believe that BT charge £130
No need for the Fibre option 15mbps is fast enough for everything.
Good value broadband.
- Location
-
- Location
- Wick
- Reviewing
- Post Office
- Date
- 2016-09-13
- Comments
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seriously. DON'T DO IT! Broadband speed is appalling. Customer service is apalling. They are also dishonest. The router is awful. No point spending any money on this ISP. Better to spend a little more and at least you get something for your money. (Zero stars doesn't seem to be an option)
- Location
-
- Location
- Wigan
- Reviewing
- Post Office
- Date
- 2017-06-28
- Comments
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One star is more than they are worth .... avoid at all risks !!! Unhelpful staff and charge you for an engineer ... no fault found by the engineer so a charge is issue .... but offer you a credit for loss of service ... The two do not go hand in hand. An expensive charge because no fault found but offer you a credit for loss of service. Internet extremely slow !!!!! Never again will I entertain a useless company
- Location
-
- Location
- Wigan
- Reviewing
- Post Office
- Date
- 2016-09-10
- Comments
-
Possibly the worst experience I've had with a company in my whole life. On signing up with the post office I was told that I would have to pay three months up front as they weren't able to preform a credit check. They then gave me a "go live" date, in which a technician would come to fit my internet which would take two weeks. The technician was cancelled as I already had all the fittings I would need to "go live". On the day I was purpose to "go live" my internet never worked, so I called the post office the explain that it might only connect at 12 that night. So I left it on for a extra day before contacting them again to explain it wasn't working. The first girl I spoke to didn't have a clue what she was talking about and said it wasn't there problem and I would need to right my landlord. After ring my landlord and them telling me it's not there problem I contacted them again. The man was increadly rude, and told me they would charge me to have a technician sent out. Which they had cancled because apparently I didn't need one. In the end I had call them 11 times that day and I still had no internet. I called them the next day and spoke to a lady who was lovely and manged to sort it all out and said that some one would be I contacts to arrange a technician to come out free of charge. In the end I missed the call and received a voice mail which asked me to call them again to arrange an oppointment. I've have just called them and they woman so sooo rude, saying they have already arranged an time, I asked her about getting my go live date changed as I didn't want to pay for a service that I haven't had for over a week. She told me that the Internet is free so no you can't. I then explained that although the Internet is free I'm paying for the line rental so it's not intirely free. She then replied with well I that case we will refunded it when it comes to your next bill, which I've paid three months in advance. I would in no way shape or form recommend the post office as an internet provider. There service and customer service is so shocking its unreal. Even if it is the cheapest deal at the time, you might as well pay a bit extra to deal with company who actually knows what they are doing.
- Location
-
- Location
- Wigan
- Reviewing
- Post Office
- Date
- 2020-12-26
- Comments
-
An unbelievable experience wirth the best broadband provider in the UK bar none
I have used several failed ISPs in the past 10 years including sky, BT, virgin, and EE. Stressed and saddened by my poor broadband - my neighbour suggested PO Broadband as they have never been let down by the service and also mentioned their unbelievable customer support in which their problem was solved in one call when the agent successfully identified the microfilter being at fault. I have to say that three months in with the Post Office - this is by far the best provider in the UK and I would give them 6 out of 5 if it were possible. Getting started was so simple - their customer service is super quick with no less than 5 minutes waiting time per call with a friendly tech expert who is well informed and knows exactly what they are doing, the experience and knowledge shown was remarkable, and well above what is expected. They were also extremely friendly which helps. Unlike a lot of providers, late payments do not mean automatic switch-off of the service and the PO is very generous when it comes to paying back at a later more covenient time. The router is a modern, well-built Zyxel router that arrived on time. It is fast performing and not an eyesore in comparison to other routers. I am getting exactly as promised with 38 mgb/s. Me and my wife are able to use multiple devices at once and we just can't believe how efficient and fast this service is. What a brilliant company. Definitely renewing my contract next year. One up for PO Broadband.
- Location
-
- Location
- Wiggington, Tring
- Reviewing
- Post Office
- Date
- 2018-09-13
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.