1,366 Customer Reviews over 35 pages
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- Location
- Plymouth
- Reviewing
- Post Office
- Date
- 2016-11-02
- Comments
-
Really, anyone thinking of using this company should think again because they are appalling. I have just been forced to leave them. Our phone and broadband has been going down for weeks on end, again and again. The fault is always with them and never in our home. They have tried to charge me £120 for a non-existent engineer call, for a fault they corrected (yet again) in their exchange or wherever. Their speeds are hopelessly slow. The phone keeps fading. You cannot even talk to their customer services on a clear line. They are rude and abusive. They do not respond to complaints. They could not apply called display nor other phone features such as witheld number barring. They charged for it for half a year, but couldn't apply it! And refused to refund the wasted costs. Frankly, this is a company that just cannot run itself. They haven't even given me an impasse letter to pass on to Offcom, because something as simple as this is beyond them. They never reply to letters. A useless company that should be avoided at all costs. Very expensive once you get to the truth of their costs.
- Location
-
- Location
- Plymouth
- Reviewing
- Post Office
- Date
- 2019-12-29
- Comments
-
AVOID!!!!!
Never had a problem with any other providers supplying 11Mbps before. Too many drop outs with Post office internet, netflix looks like its running on low resolution, 480p. When I rung to cancel it I was told they don't do a trial period and would have to pay £128 to do so. Annoying as it is, unless I upgrade I am stuck with them for the whole year. Also the customer service was like talking to someone who doesn't care for its customers.
- Location
-
- Location
- Plymouth
- Reviewing
- Post Office
- Date
- 2020-02-02
- Comments
-
Very poor and unstable internet connection. I urge anyone thinking about joining Post Office Broadband to seriously reconsider your choice.
Internet connection: Unreliable and very slow. Sometimes the download & upload speeds will almost get to zero, at which point the internet connection will crash and reboot. This takes around 1-2 minutes and you can expect multiple such events daily. Post Office Broadband even has a name for this event in their FAQs called "re-synching", but with bogus technical explanations.
Router: Cheap, old and very limited. Slow and dated interface with non-existent firmware/security upgrades. If gaming online, you can expect connection issues with other players.
Broadband Online Account: Very poor and dated interface - looks like a webpage from the 90s. Cannot pay online using bank cards! Card payments accepted only via the phone or you can pay by bank transfer. Its like a guy working part-time set up the whole thing. Totally insane.
Customer Service: Slow reply, closed/cancelled support tickets and severe lack of technical knowledge. Connection issues blamed on bogus reasons such as electrical interference, phone sockets and other things.
Moving house? Awesome! You can't take your contract to your new address like all other companies. Instead, they will let you cancel the current contract with no termination fees and make you sign a new contract at your new address. Man oh man!
- Location
-
- Location
- plymouth
- Reviewing
- Post Office
- Date
- 2017-10-05
- Location
-
- Location
- Plymouth
- Reviewing
- Post Office
- Date
- 2018-04-19
- Comments
-
Cheap and cheerful - steady 15-16 Mb speed, rarely loses service, reliable router. Customer service promptly dispatched a replacement when my first router was killed by a lightning storm.
Note that I live in an urban location with good infrastructure and live alone so I don't put my connection under any strain.
- Location
-
- Location
- Plymouth
- Reviewing
- Post Office
- Date
- 2016-12-17
- Comments
-
Lost broadband çonnection and rang their customer services?Put on hold for one hour.Gave up and tried again a couple of times with the same result.You have to pay for this.Sent them a letter.No reply.They are a sick joke and can't understand how they can get away with it.Dont go anywhere near this company.
- Location
-
- Location
- Plymouth
- Reviewing
- Post Office
- Date
- 2016-10-24
- Comments
-
This is a company no self respecting person should use. We switched to them and had nothing but periods of endless weeks with no phone and no broadband. This happened again and again. The fault was always in their exchange. Because we use medical alert systems it was dangerous to us, and brought down our entire medical alarm systems. This incurred extra carer costs. We never got an apology, an explanation, or a refund. Not a single apology. Then, to cap it, it failed yet again. Once again they solved the problem in the exchange. But this time they billed us for £120 for fixing their fault, in their exchange. Their justification for this outrage is that their engineer didn't come in the house. You cannot sort anything out with them on the phone, you get fobbed off, and you get hostile letters. They are a company you cannot get the right side of. Really, do not use. Prospective customers beware! I could go on and list the stupid mistakes they made when putting the phone in, the weeks trying to set it up and get it working, that they duplicated the modem box and neither worked, the fact they didn't know what an ex directory number was and couldn't apply it for months, couldn't apply caller display for months, even though we paid for it, (and of course no refund!) but I think you get the idea. We will be leaving this appallingly amateurish outfit ASAP.
- Location
-
- Location
- plympton
- Reviewing
- Post Office
- Date
- 2016-12-29
- Comments
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The worst broadband supplier I have ever had.
Customer service non existent they do not understand the meaning of service.
Broadband speed less than I used to receive in the 1990s on a dialup service.
Broadband reliability is a joke, There is no reliability. and it seems the Post Office could not careless about service or customers.
I have complained since the start of the service about the speed and power or lack of it of the wifi router supplied, no one bothered to contact me to resolve it, since then complained via resolver had a pathetic reply that they had problems affecting thousands of customers and they were in the process of getting things sorted but giving no idea of how and when, no apology no offer of compensation, The complaint was made via resolver on the 1st Dec 2016 and is still not sorted, In my opinion the Post Office is the most useless broadband supplier in the country.
The service is so poor I would not recommend the Post Office for anything.
- Location
-
- Location
- Pontarddulais
- Reviewing
- Post Office
- Date
- 2019-11-09
- Location
-
- Location
- pontefract
- Reviewing
- Post Office
- Date
- 2018-07-11
- Comments
-
biggest pile of crap slow cutting me of complained told nothing wrong they can keep it i am leaving and not paying rest of contract KEEP WELL AWAY FROM THIS RUBBISH PROVIDER
- Location
-
- Location
- pontefract
- Reviewing
- Post Office
- Date
- 2017-06-12
- Comments
-
I am coming to the end of my contract with the post office (thankfully) I cant say any thing good about the internet service they provide it has always been slow and the router would drop out several times per day, when I complained I had to do some tests with the phone socket and I was told an engineer would contact me within 24 hours, but it was a week before an engineer contacted me and said their was nothing he could do, after complaining the internet drop outs became more frequent and speed fluctuates from 2.4 mbps down below 1 mbps its becoming nearly impossible to connect to the internet, I gave my new provider my contract finish date but because open reach engineer will be coming to connect me 9 days before my contract ends the post office are going to charge me for early termination of my contract even though I have paid my bills up to the contract end date
- Location
-
- Location
- PONTYCLUN
- Reviewing
- Post Office
- Date
- 2020-02-01
- Comments
-
your service may look good if it were the stone age, but today with the number of times it.s unavailable (thee times this year).i have spoke to your call centre a few times to complain. enough is enough I am changing to SKY as they offer a far more reliable service for ALL my requirements. I do not wish to be contacted by yourselves.
- Location
-
- Location
- Poole
- Reviewing
- Post Office
- Date
- 2019-10-12
- Comments
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Would have been 5 stars for all if they didn't start constantly lowering my speed.
It started off good but it is getting worse and worse as the months go on. It works most of the time but the speed is what is causing the problems.
I had around 11mb download at the start of my contract, 16 months later I'm down to barely 1mb download.
It was worth the money when I first signed up, it certainly isn't now.
- Location
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- Location
- Poole Dorset
- Reviewing
- Post Office
- Date
- 2020-01-15
- Comments
-
Appalling, they get you to sign up then give you the worst, slowest, useless broadband. Then they try to get you to sign up for more expensive booster packages.
A dishonorable con, fraud, deception.
Do not sign up to this service.
Shockingly bad, criminal in a way.
- Location
-
- Location
- Port Solent Portsmouth
- Reviewing
- Post Office
- Date
- 2019-06-28
- Location
-
- Location
- Port Talbot
- Reviewing
- Post Office
- Date
- 2017-11-07
- Comments
-
4* for customer service as change over was trouble free and service at branch was friendly and polite. Trouble is the broadband is utter crap and I'm tied in now. Debilitatingly, business damagingly slow, absolutley gutted. Seen what others have written; seems pointless even complaining. DO NOT TAKE ON PO BROADBAND! You get what you pay for.
- Location
-
- Location
- Portesham, Dorset
- Reviewing
- Post Office
- Date
- 2016-05-25
- Comments
-
Extremely poor - previously 6-8 Mb with BT ADSL - same speed at 3am with Post Office but 'fair use' policy means struggles to reach 1 Mb and fairly unusable in evenings and weekends. Not recommended at all!!
- Location
-
- Location
- Porthcawl
- Reviewing
- Post Office
- Date
- 2018-04-02
- Comments
-
Worst broadband and customer service ever! It took three weeks to get the broadband to work and the phone. I did not get the £75 amazon vouchers as promised by the website. I had two have two technicians in my house to fixed the fault which was after all that it turned out that the fault was outside the house and could have been fixed without having to have a technician coming to us. Operators were not helpful at all and the experience with the post office has been a disaster. It is not yet over!
- Location
-
- Location
- Portsmouth
- Reviewing
- Post Office
- Date
- 2021-12-06
- Comments
-
Shocking ! Broadband so slow - spent over 40mjns on hold twice now for Customers services still didn’t get through. Done speed tests each one says speed is very slow ! Do not recommend!
- Location
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- Location
- Portsmouth
- Reviewing
- Post Office
- Date
- 2018-11-17
- Comments
-
Joined up early OCT with a set up date of 10 OCT, still waiting, i have rang 3 times and they don`t seem to know how to deal with things, they promise to ring back but it never happens, they`ve sent me 2 bills but they still have`nt provided me any service, no router no nothing. i`m absolutely discusted as it`s now 17th NOV. If i try to cancel now for their poor service i will be charged a termination fee. I wish i had read the reviews befors going ahead with this. Very unhappy customer.
- Location
-
- Location
- Portsmouth
- Reviewing
- Post Office
- Date
- 2020-04-27
- Comments
-
Please do not go with the Post Office biggest regret ever. It was £10 a month cheaper which initally attracted me to the switch however this resulted in regular outages during peak times and speeds less than 1MB download and hardly any upload speed. After 4 months in contract and numerous complaints with Post Office trying to fob me off with excuses. All blame for my end never their end a problem. I broke contract and paid £80 to leave and go back to my previous provider.
- Location
-
- Location
- Portsmouth
- Reviewing
- Post Office
- Date
- 2019-01-23
- Comments
-
What a waste of time! Don't let the cheap deals drag you in - they're cheap for a reason. No one has a clue what they're doing.
We applied online for broadband, told it would be a two week wait to activate. Fine. We then called to check everything had gone through - it had, team on the phone confirmed our engineer date.
Over the next few days, I kept getting emails saying that my application wasn't complete so I called again, only to be told it was fine and that we could expect the engineer in a few days.
Day of installation came - nothing. No engineer, no box, customer services saying that someone on the phone hadn't 'pressed the complete button' - absolute joke.
Called to complain - no apology, sales team tried to sell again and said they couldn't remove my direct debit details.
We were finally called back by the complaints team who apologised, cancelled our direct debit and closed our non-starter account. The fact that we had to call 7 or 8 times and be very persistent to get things done was an joke. Don't go with the Post Office for broadband - they haven't a clue what they're doing and from the other reviews I've read on here - it doesn't seem to be getting any better when and if you finally get installed. AVOID.
- Location
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- Location
- Poulton-le-Fylde
- Reviewing
- Post Office
- Date
- 2019-03-31
- Comments
-
Useless...! Dreadful speeds, often drops out completely, worst provider we’ve had in last 20 years in the same house; same phone line; appalling service. Thought it was a good deal when I saw the offer, but can’t wait for last two months of contract to end. Don’t waste your money. Very frustrating experience. I now learn i’m just one of many....far too many!
- Location
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- Location
- Powys
- Reviewing
- Post Office
- Date
- 2016-12-20
- Comments
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Do not go for Post Office Broadband - prices are put up as soon as you are in a contract the coverage is very very poor - go with BT and get a good service for the cost you will end up paying with the Post Office unfortunately I read the reviews after I entered into a contract which was a very stupid bad move.
- Location
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- Location
- Powys
- Reviewing
- Post Office
- Date
- 2018-12-28
- Comments
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We have complained to the PO about the atrocious speeds we receive for a very long time and they simply do not care. After a sustained effort on our part we managed to get an engineer to our house. He took a reading and we had an amazing 5 mbps! We never knew such speeds were even possible as our best days are 1.5 mbps. He had not left the drive in his car before we were at 2.5 mbps and within half an hour we were at 0.5 mbps. Spooky eh? Today we have 30 kbps which is the motivation for this review. Contacting them is a glimpse into hell.
- Location
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- Location
- Powys
- Reviewing
- Post Office
- Date
- 2020-08-07
- Comments
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APPAULING. The worst provider I've ever used. Constant drops and reconnects and the slowest speeds since dial up. 300kB/S at the very most. I've upgraded my mobile to 100GB/m because 3G is that much faster that hot spotting my phone destroys this pile of rubbish.. Avoid at any cost.. Talk Talk cast off
- Location
-
- Location
- Prescot
- Reviewing
- Post Office
- Date
- 2016-11-27
- Location
-
- Location
- Presteigne
- Reviewing
- Post Office
- Date
- 2016-09-08
- Comments
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Until very recently I had been a subscriber to P.O. broadband but living in a quite remote area the speed and reliability were never that good. Halleluja!! we now have fibre optic and I have hooked up with Sky for my telly broadband and phone - went live on 5th August. I had still retained my email address with the Post Office and all was well until a couple of days ago when out of the blue and without as much as a by your leave I have been prevented from accessing my emails. I have subsequently changed my email address to sky but am frustrated because I have lost all the details of my address book and contacts. So it's a "thanks a bunch" to the PO cause that's what you get for several years of service.
- Location
-
- Location
- preston
- Reviewing
- Post Office
- Date
- 2017-05-22
- Comments
-
diabolical. and not that cheap. can get virgin at 200mbs for a fiver more. total rip off
- Location
-
- Location
- Putney
- Reviewing
- Post Office
- Date
- 2016-11-28
- Comments
-
Feel Conned ! If I had known that Talktalk provide the Post Office with their internet service I never would have agreed to contract. Feel completely conned. Have filed a complaint but apparently the Post Office are within their rights not to make it apparent that they are in fact Talktalk ! Service staff really incompetent and rude and even told they couldn't help as I was contracted with Post Office. Ever feel you are going round in circles? Anyone out there considering PO broadband - don't do it!
- Location
-
- Location
- pwllheli
- Reviewing
- Post Office
- Date
- 2018-05-27
- Comments
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po broadnad. whata load of rubbish.it is so slow sometimesit dont work. the customer help is usless and abusive.all they want is yourcash.the bills are made up and then doubled.free routers,are charged for de.free charged. up to 17mhz
when it is connected you get a letter saying 1-3 mhz.what good is that.you cant check the speed before hand as they want let you.when you try.it switches sites and says phone them so the can tell you a lot of crap.One sunday i did speak to a adviser he was a wistle blower.he told me the broadband was useless they rent it off talk talk etc SO cancel it,becouse it will never work. you still have old cable and exchange go to bt.you are wasting your time phoning.as nothing will get done. i have now got a dongle fom ee i plug it in my laptop. NO MESSING.AND I CAN GO ANY WERE.also use free wifi.there is lots about. as far as the other jokers go i will go to court,if need be.i have informed ofcom.
- Location
-
- Location
- queennsbury
- Reviewing
- Post Office
- Date
- 2019-04-03
- Location
-
- Location
- Rawtenstall
- Reviewing
- Post Office
- Date
- 2020-10-13
- Comments
-
I see all of you complaining and I don’t understand, I also got ripped by the post office, I cancelled and sure enough they sent me early cancellation fee, I went on line to the Onbudsman and they had it sorted in two days, no fee to pay and a bonus of one months fee returned
- Location
-
- Location
- READING
- Reviewing
- Post Office
- Date
- 2020-01-12
- Comments
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Broadband is unreliable.
It disconnected from day one about 2-3 times and hours.
Also when ask them that you want to leave the contract does not have any clause that you can leave in after first week if you not happy without the service.
I was told after in the first week itself if i have to leave i have to pay full contract break charges.
They did send openreach so it did fix the speed issue but the frequent drops in interenet are more 5-6 times in hours.
- Location
-
- Location
- Reading
- Reviewing
- Post Office
- Date
- 2018-09-16
- Comments
-
Utter fraud. Downloads run at a hundred Kbps or so. But when you go to a speed test site you see multiple Mbps.
Avoid avoid avoid
- Location
-
- Location
- Reading
- Reviewing
- Post Office
- Date
- 2019-10-29
- Comments
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It's awful, there's simply no other description for the Post Office Broadband. Connection fails several times a day. So unreliable it is simply not worth the hassle despite the low price. Avoid!!!
- Location
-
- Location
- Redcar
- Reviewing
- Post Office
- Date
- 2020-04-09
- Comments
-
Extremely slow or cuts out altogether very often. Watching programmes can take too much time as keeps dropping or cutting out totally.
Abysmal and truly frustrating.
- Location
-
- Location
- Redditch
- Reviewing
- Post Office
- Date
- 2019-04-20
- Comments
-
Rotten! Poor service all round. They say that there is nothing wrong with our internet and wouldn't do anything about the outages we get continually. Very hit and miss as to whether we have internet. Tied in for 18 months. Can't wait yo buy ourselves out of the contract. Avoid. Very disappointed and disheartened.
- Location
-
- Location
- Redditch
- Reviewing
- Post Office
- Date
- 2017-11-29
- Comments
-
Terrible internet, unreliable and slow since being moved over to the post office without choice from previous provider. I can’t wait to change!
- Location
-
- Location
- Renfrew
- Reviewing
- Post Office
- Date
- 2018-06-14
- Comments
-
I switched from Virgin because their price was more than I could afford. The Post Office price was ideal, but I very quickly learned that nothing else was. The fastest download speed I've ever recorded - when actually downloading is 2.1 Mbs/s. And that's from the fastest sites - the ones which were runnnig at 48 Mbs/s plus with Virgin. It's frequently less than 100 Kbs/s (ie close to dial up speeds), though strangely if you run one of those online speed checks the result is always around what the adverts promise - as if they can detect the check site is running and turn up the bandwidth! There are also frequent drop outs - where the service suddenly stops for several minutes. This happens at least once a week that I'm aware of. Customer service can't/won't do anything about it. In summary the price is great and the product is truly rubbish. As soon as my 18 month contract is up I'm out.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.