Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Overall Customer Ratings for Post Office

  • Satisfaction
    2.4 stars
  • Customer Service
    2.6 stars
  • Speed
    2 stars
  • Reliability
    2.4 stars

Based on 9419 customer ratings since 2009-04-02 (Show recent ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

851 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Dropped from a perfect 20 Mbps connection with Sky Broadband to an almost unusable 12Mbps connection with Post Office (actually Talk Talk) internet. The internet is almost unusable at peak times, they diconnect you every few seconds in order to free up bandwidth on their oversubscribed network, they steal 30% of your bandwidth up front under the guise of 'digital line management' (less stable than Sky's, who managed to keep the line stable at 20Mbps downstream, not unstable at 12 Mbps.)

Never, ever go with these charlatans. The customer service is unknowledgable and rude, the service is atrocious and the router is a piece of rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales Post Office  
Had all sorts of delays and excuses getting service up and running, but did receive £10 compensation. I've had various isps over a number of years and this is the worst ever. Constantly losing connection to smart TV and having to reset on almost daily basis. Connecting to even basic websites can take forever. Am in process of switching prior to contract ending and anticipate claim for non-completion of contract. Will dispute in court if it comes to it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Not worth the low price because the appalling connection and surrounding service makes it an utter waste of time. I rarely review but am doing so in the hope I can prevent someone facing the frustration I have gone through since using the Post Office
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Still no Internet or incoming calls 3 weeks after go live. Wish we had read the reviews. Just get fobbed of when you ring, and get a new date for go live. They have got until this weekend to sort it. Otherwise will be a cancellimg. Would give 0 star rating
Newcastle Post Office  
You really do get what you pay for with the post office broadband and that is utter rubbish connection. They also have told me on several occasions they would refund due to the inconveniences and interruptions in connection-they never have nor i expect will they ever.

The connection is down far more often then i have ever experienced with any other network. Next time i'll find a way to raise the extra few pounds because the stress of trying to work and being stopped by a bad connection is worse.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Cambridgeshire Post Office  
PO broadband very poor,constant error message "system to slow for downloads"The hub can not cope with firestick or whatsap.wont be renewing with PO,will find a better provider
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Callander Post Office  
I have never had broadband with anyone but sky but it was time for a change due to the increasing costs and not completely happy it’s range in my new house. (a small 3 bed semi.) On a whim one evening I signed up with PostOffice and then spent days panicking and wondering if I should cancel.
Anyway, changeover day and I didn’t have broadband my midnight. Still didn’t have it my 9am the following morn so I phoned. Turned out it wouldn’t connect fully until my home phone number was passed over from sky (even though I don’t actually put in w home phone, just use a mobile). This could take up to 48 hours. Not mentioned in the paperwork anywhere! Man told me I’d be compensated but just got first bill and it’s for full amount. In the end I was connected by the end of the day. And I must say I’m more that happy with the actual broadband.
It gives me more coverage in my own house than sky did.
I have a spot in my kitchen where my mobile would not connect to my to WiFi when on WhatsApp but it does with Post office. Sky rarely worked in my garden and I usually gave up and went onto 4G but I’ve been on full WiFi in my garden with post office. In my bedroom, upstairs, above the living room where WiFi hub was, I could only get WiFito use for Netflix on tv if bedroom door was opened but can now get it with door closed.
Today, tv was on which uses WiFi for amazon and Netflix (I have no aerial so reply completely on WiFi for tv) 4 iPhones connected, 1 laptop playing a movie and all was great.
Saw a review saying that it won’t connect to WiFi printers but it connected to mine via the wps button on the WiFi hub.
So, a couple of issues to start with but now it’s up and running it’s better than sky. Shame I’ll need to move again in a year when the price goes up!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Scotland Post Office  
Avoid this internet provider and go with somebody more reliable. The signal constantly drops out in the evening. You're paying for an internet connection and for several hours a day in the evening you don't get one.
Also, be warned. I've just opted for a new provider in the hope it actually works this time.
It takes a couple of weeks to get a new connection sorted so make sure that is done before the end of your last Post Office bill. I have three or four days gap with the Post Office and they are charging me a full month at a much higher price for this privilege. A shoddy service and I'll be having nothing to do with them once I have had to stump up this bill.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
Its the worse broadband in the world! On wifi im lucky if i get 2mgs on download! On the lqn called its 8mg for 30 quid a month its riddiculous!! Wifi is so rubbish upstairs! Do not wanted your money with these jokers!!!
Sheffield Post Office  
We live on a farm at end of the phone line in rural Yorkshire, so broadband is going to be fantastic.

However the broadband speed that Post Office would suffice for general internet use and occasional movie streaming. However the actual speed was only 2/3 of what was suggested.

What really got our goat was when the contact ended and our bills went up from roughly £20pm to £27 then to £37. When we phoned up to speak to them, they were very rude and told us it was our own fault for not knowing when our contract ended and it isn't current legislation to notify us and when I told them Sky let you know the operator said he had his broadband with Sky - when I questioned why he had a package with Sky and not Post Office he quickly moved me on to his usual bullsh!t spout about terms on conditions.

Avoid them like you would the plague. Pay more for a better service.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Skipton Post Office  
Never had to use the customer service so can't rate them, I did a speed test and got a figure of 11.5. For me 7 months into my initial contract I'm satisfied
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Isle of Wight Post Office  
have been without a telephone line now for three months no dial tone cannot make phone calls . post office say line now fixed but the line is still dead. bunch of cowboys
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stafford Post Office  
The broadband keeps cutting out not sure if it is the router or the system. At peak times the speed can be slow but its not that bad...providing the connection doesn't cut out which happens nearly daily.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Basingstoke Post Office  
I could not agree more with all the other reviews, I wish I had read the reviews before I switched. I get silly low speeds and frequent drop outs. Their response, whilst always polite, is to try to get me to upgrade to fibre (at no discount) which, for all I know, probably doesn't work as either and would trap me in an even more expensive contract. As it stands having endured 4 months of a 12 month contract it would cost me over £100 to escape. I am really kicking myself.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South East Post Office  
This broadband company does not deserve any stars absolutely appaling, connection drops literally every minute have to restart router literally every minute, I just have nth good to say about them um afraid and I would not recommend to anybody glad my contract is up so I will now be looking for another broadband supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Absolutely appalling service, engineer unable to install new line so rang to chase up new engineer, get passed from one department to the next, horrible hostile and rude call staff, incompetent managers. They cancelled my order without authorisation but still happy to debit my account. Beggars belief how they are able to get away with it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Halifax Post Office  
Complete and utter rubbish, new router from Post Office delivering a fraction of speed promised, I will never sign up with them again.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Abergavenny Post Office  
Post Office Broadband is the worst service I have ever encountered. Both internet and Wifi are not working at all time. Stay away from this broadband. I have given a zero to this broadband. STAY AWAY from this one.
Port Solent Portsmouth Post Office  
Beware , just joined because cheap deal But the router they send will not connect to a wireless printer!
They know this but will not disclose to new customers, you find out later !
They advised to get a “3rd party router” which I did, an old one lying around and reconfigured it myself .
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Beccles Post Office  
I have been with p.o. for 4 years because I have moved home twice within 2 year they forced me to renew my contract just to transfer my landline across to my new address, STEER CLEAR of these cowboys they are useless and abysmal.
My broadband goes down at least 3-4 daily I have rang them at least once to twice a month because the device is so bad, yet they don't give me any reasons to why it is terrible.
I have had engineers out in total about 13 times because p.o. says it's internal faults when it is impossible because when I moved into my new place I got all the rewiring done and the rewiring of my router and lines from them, they tried to charge me for an engineer to come out once too.
They are the pinnacle of crap and I am currently having a verbal battle with them because I'm threatening to cancel my direct debit.
Newcastle Post Office  
I would have given zero for all the ratings if that was possible.Had to be the worst experience of my life and a waste of hard earned money.Customer service,broadband none existant,had 24 hours of not being able to stream anything and have to use my mobile data because the broadband keeps dropping out.
One day is more than enough have arranged to get connected to another provider.
Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Middleton Manchester Post Office  
Wishing I'd fully checked the reviews before joining. Still haven't got working internet after 3 weeks. Atrocious customer service. Engineer appointments aren't suitable for anyone that works full-time. Worst service I've ever experienced.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
Moved to the Post Office from Sky. Wish I'd never moved - internet constantly drops and there is no one available to help.
I've raised multiple tickets and still to this day not even had an acknowledgement that my ticket has been received/assigned.

To be honest I wish I hadn't gone for the cheapest supplier and instead stayed with Sky or another reputable supplier as there is nothing worse than when the product is not working and no one to help you.

AVOID and pay a few £ extra for a proper service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Essex Post Office  
Post Office Broadband is the worst service I have ever encountered. Lots of buffering and regular shutdown of service - never had that with ANY previous suppliers, EVER, since the creation of the internet! Just a word of advice for others being fed a load of lies by these charlatans - take pics every time the red light appears on the router - they can’t dispute those facts which, in screen-shot form, have a date and time. Also, make formal complaints by email and demand all replies by email - so everything is in writing - just in case you need to go to the ombudsman later. I now even have - in writing from a complaints officer - that the red light is actually, wait for it “a security feature.” I will not let these buffoons get away with providing a partial service yet they readily take their full fees as if they provided a perfect service. Another engineer visit is now lined-up for next Monday but I don’t really expect any miraculous results. We’ll see, but I am going all the way with this one and will not give up until I get a very substantial refund, a huge apology in writing and an acknowledgement that this so-called service is actually some very clever scam!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South Petherton, Somerset Post Office  
This broadband is awful!!!!!!!
Stay away, I'm actually going to pay to be disconnected as this is ridiculous.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
I am continually unable to access sites it keeps displaying DNS
  • Customer Service
    3 stars
  • Speed
    2 stars
somerset Post Office  
Expensive for a very slow speed and regularly dropping out
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
22Westman Road Post Office  
I’ve had broadband for many years with many different providers and have never noticed any difference between them whatsoever - until getting Post Office broadband. It is awful: unreliable (intermittently disconnecting 10 times a month), slow (half advertised speed 10 days a month) and no customer service at all (they denied I was experiencing loss of service!).
I would never use Post Office for any service every again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Just awful, their customer service is about as low as i've ever experienced in addition to the poorest broadband connection i've ever had, they've immediately said there is an internal fault with my line (there isn't) and i need to take a full day off work for an engineer to visit. the 14 day cooling off period is eaten up by their slowness of actually connecting you, so mine was over before the connection went live. It's cheap for a reason, avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
BUYER BEWARE- 14 DAYS WITHOUT INTERNET!!!
The short story is the Post Office left us internet-gazumped. For 14 days, imagine- no streaming services, my wife (who is studying her Masters) unable to study, we both unable to work from home- having to have work conference meetings at relatives’ houses etc. A complete nightmare.
Here is what happened
The horror stories are true. But with the Post Office, the experience was so bad before I had even got my broadband. I purchased the broadband through the Post Office website. They contacted my then-provider. As my custom was going over to the Post Office, the then-provider in-affect begins the switch-over process. Please note, that once this takes place, the then-provider is unable to cancel the cancellation of their services unless the Post Office makes the request. I was informed (by the then-provider) they had received the request for a switch-over and it would happen in 15 days’ time.
One week later I received an email from the Post Office saying they had rejected my order because the landline information was incorrect. After speaking to the then-provider, I confirmed the landline details. Rather than complete the existing order, Post Office created a new order.
A day later I received another email rejecting my order again, this time because “someone had already put in a request to take over the line”. When I pointed out that someone was them, they told me they were unable to complete the order until the initial 15 days was complete then is would be a further 14 days until they could provide the internet. And because my then-provider had begun the switch-over process, they were unable to continue the internet to that time because they hadn’t received a request to cancel the cancellation, once Post Office rejected the first order.
Confused? Try spending 3 hours on a Saturday on the phone trying to find out what went wrong…
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Romford Post Office  
In the seven months of having the broadband I have had no issues at all, totally chuffed from start to finish... awesome speed. Thank you Post office
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South Yorkshire Post Office  
Chose the Post Office thinking it would be a reliable brand. Signed up just over a couple of years ago. Wasn't expecting it to be fast due the area which I had just moved into. It wasn't, and was constantly going off. Renewed the contract after 12 months even though it had noticeably increased to in price to find the service had gone worse. Was going off more often and was getting even slower, every time I rang them they said they had tested the line and the fault was internal. After the second contract ran out I went on Go Compare and got a good deal with SSE, nearly half what I was paying, plus it included mobile calls. Been with them around three months now, internet has never gone off and the upload and download speeds are fantastic. The Post Office router is very cheap looking compared to the SSE, maybe that's part of the problem.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Llanrhaeadr-ym-mochnant Post Office  
Moved for the price massive mistake we have been stuck with this nightmare for a year with 6 months left they told us we have too many things in use bearing in mind there are only the two of us in the house and we didn’t have this problem with talk talk and a lot of the time there is only one or two items being used it still drops out DO NOT USE THE POST OFFICE when signing up for this review it said leave your email as we might want to contact you hilarious that implies they read these posts or care they will not contact me absolute rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
Don’t bother.......I singed up for an 18 month contract, terrible download and upload speeds, customer service is rubbish, constantly had phone calls from a robotic voice telling me my bill was overdue dispite it being paid. It is very cheap compared to other providers, but you get what you pay for, better pay the extra few pounds wash month for a decent service, I will never use them again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Co Antrim Post Office  
Have joined Post office Broad band,
3 weeks ago, what a bad decision that was,I just wish I had read the reviews first before joining,
I getting much same problems as in these reviews, speed drops or goes into limp mode,every day totally unreliable, I have made 6 phone calls to them, sent in 6 speed tests, they say I am getting what was promised on the speed & are closing my complaint, I told them I will not except their decision on this & I am going back to SKY, lesson I have learned is look @ customers reviews before sighing up, wish I wish I had.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Post Office  
I literally cannot fault my broadband didn’t work til 4pm on the day of go live date as I had to ring and get the line refreshed but the gentlemen that helped me knew exactly what needed doing and sorted it within minutes. I had problems with talk talk with buffering and my iPhone not connecting to the broadband and I can honestly say I am over the moon a week on not a single problem and I live in a high rise block of flats which isn’t exactly the best for broadband connections
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Coventry Post Office  
It simply doesn't work. Dial up quality.

Firstly, my router arrived 7 days late with no further explanation so I had no connection during that time.

Now I have had "broadband" for 2 days with them and my current download speed is 0.15Mbps! I cannot even work so I need to go to the library.

Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crystal Palace Post Office  
i recomend post office broadband to any one very good exelent
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
darwen lancashire Post Office  
Strange to see all the bad-to-terrible reviews on this site. We've been with PO broadband for over a month and have experienced none of the issues others report. Speed was up to scratch straight away and there have been no slowdowns or outages
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Yorks Post Office  
Avoid at all cost. The worst company ever. They sent an engineer to install a new line in my elderly parents house . The engineer disconnected their virgin phone line and left them without a phone line. They told me to get virgin to fix it and it was nothing to do with them and it was up to us to contacts open reach ourselves. My father is 89 years old we went back to virgin and said good riddance to this shower. A full 10 days without phone yes even the virgin one due to their engineer. Unbelievable
Belfast Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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