Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Overall Customer Ratings for Post Office

  • Satisfaction
    2.4 stars
  • Customer Service
    2.6 stars
  • Speed
    2 stars
  • Reliability
    2.4 stars

Based on 10131 customer ratings since 2009-04-02 (Show recent ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1069 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
I changed over from sky because it was £10 a month cheaper. Big big mistake. Drops connection, expected speed 36Mbps mostly 16Mbps Unusable telephone due to crackling. This is a line fault. But cant be fixed due to the virus. I made a mistake and I'm stuck with this lot for another 11 months. GO SOMEWHERE ELSE.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Mid Wales Post Office  
Absolutely terrible broadband. Connection always dropping and no solution from technical team for 9 months to resolve. Switched early to Bt which worked straight out of the box...Avoid Post Office broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
asprevious how I wish I'd read the reviews first! More off than on...and help line always tied to pin the blame on me even when all router lights were out.
They wont acept breach of contract so I have to pay to get rid of them. BE WARNED
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
chesterield Post Office  
PO Broadband is at least as good as the others that I have had - usually change to the cheapest each year. No difference in service from SSE broadband, Sky and PlusNet. PO was the cheapest when my PlusNet contract finished last August. No complaints since then - the occassional disconnect, but that occurred with PlusNet as well - just reboot the modem. I was sent an offer to upgrade my PO line to fibre (for £20.90 pm). Customer service very helpful and efficient. I will update when my fibre connection is in place (next week).
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Oxford Post Office  
I'm on the £15.90 package, I was with Sky but ended up ditching them because of increasing prices.

I signed up to PO broadband back in January as I thought £15.90 was a fair price to pay and 20% cheaper than Sky, then I read the reviews and was quite concerned this changeover would be a disaster.

I must say the complete swapover from sky to PO has gone like clockwork. PO broadband gave me the date of the switch, on the date sky went dead around 15:00, so I connected the Post Office router, internet light was green but no internet :-(, I rang customer services, a Scottish guy at PO looked into the sign-up and said everything's fine and going through and that it will be live at midnight at the latest The most terrible Internet service I have ever had the displeasure of experiencing. Slow speeds. Random disconnects. As soon as one device is steaming Netflix / Youtube etc, you have extremely slow speeds on other devices. Wifi randomly shuts off. Weak signal when more than 2 metres away from router. What an absolute disaster.
YouTube freezings all the time in the middle of the watch.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester Post Office  
Absolutely rubbish..!! Customer service is aggressive and rude..!! Any issues they seem reluctant to deal with..!! Have been hung-up on twice..!! Don't EVER use them for your broadband..!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Scotland Post Office  
Chosen this broadband due to cheap monthly rates. Then I looked at the reviews and was worried. But there has been no problems. I live in a small 2 bedroom house. No problems with streaming tv, phone internet, Alexa, security Camaras. And that's all I need. Would recommend. No problems
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffield Post Office  
I remember years ago living in a house with Post Office internet. Constant problems of very limited speed and reliability. Now I am staying with a freund and speed-test came back at <.5mbps when it can return a result at all. Post Office cannot be bothered to spend the money needed to provide a decent service and as a result they throttle the speeds to dial-up speeds evenings and weekends. How the Post Office has been able to act like a communist apparatchik and deliver such a rubbish service for all these years amazes me. DO NOT BUY POST OFFICE INTERNET! IT IS THE 21st CENTURY AND NOT STALINIST RUSSIA YOU DONT HAVE TO BE THANKFUL JUST TO BE ABLE TO SEND AN EMAIL!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glamorgan Post Office  
Oh how I wished I did my research before changing to Post Office provider. I have been with them a month and I can't watch catch up. I have to keep going back to my flimsy router to eventually being reconnected. I contacted customer services 3 times and spent an average 1 hour waiting for them to reply. I was asked to download some WIFI analyser to check which channel I should be on. When i said i wanted to cancel, they said I couldn't as it says in the terms and conditions that they cannot guarantee WIFI. What? This is what I am paying for.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
lytham st annes Post Office  
customer services rubbish chat rubbish you got to phone and wait 20mins bifore somebody answers
the broadband speed drops as soon as you are activated
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BACUP Post Office  
We never get anywhere near the best speed we are told is available via the standard telephone line ie 4.9mps
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Waterbeck Post Office  
Never thought I would have such severe internet issues from a big brand name as the Post Office. Hindsight is a wonderful thing.
Having used a majority of broadband providers I have never had so many problems than I am currently experiencing with the Post Office, with download speeds ranging between 0.5Mb/s - 3Mb/s and nowhere near the 6-11Mb/s stated in the welcome pack.
Post Office will NOT take responsibility for any download speed issues and will put the blame at your doorstep. They even suggested that I forget about the WiFi and just use the Ethernet cable!!...
I was also told I would have to replace the BT junction box and would have to pay for that myself, even though it wasn't even faulty.

Yes, the Post Office offers a competitive price point but the download speeds are very, very slow as is the customer service.

AVOID THE POST OFFICE FOR YOUR BROADBAND AND PREVENT FUTURE ANNOYANCE AND DISAPPOINTMENT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Neath Post Office  
If I could give minus stars I would. My standard broadband speed is 0.5 Mbps and the contract says 11 Mbps average speed. Called technical support many times and gave up after 30mins waiting time but eventually persisted today (had to take 1hr out my working day to get through) and was greeted by a very rude and abrupt agent who said "believe me you don't want to be here". He told me the near non-existent speed was likely due to a fault with my buildings wiring. I explained it was fine with the old provider (I switched due to being out of contract and paying £44 pm for standard ADSL bb). The problem started the day I used the post office router. I am waiting on an engineer I'm told will take a week to come out. The minute I can cancel (one they fail to resolve the issue within 28 days) I will.

AVOID AT ALL COSTS - read reviews beforehand unlike me I got caught and blinded by the seemingly cheap deal..its only cheap if you get a normal service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  
Internet keeps turning off. No one in customer service make you wait on call for more than 20 mins.
Rubbish network
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Londom Post Office  
Looking for better provider , internet is always cutting out and often just can’t get any . It’s rubbish !!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ormskirk Post Office  
Had to wait several days for fix after losing service when i switched

Tech support hours on the phone nightmare and compared to previous provider same line performance is shocking

I would not rate this service and highly recommend you go elsewhere
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
Oh my days! The post office broadband is the worst service I have ever had I have struggled to get a good signal for over 12 months I am currently waiting for a technician to come out after having no Internet for over a week. Each time I phoned customer services I am left on hold for over half an hour until somebody comes to the phone. They are usually rude and really don't care. The only Decent customer advisor I had was called Steven Harris. Please do not waste your money with this company. It has been so frustrating as I am disabled and rely on my Internet.
Telford Post Office  
I'm on the £15.90 package, I was with Sky but ended up ditching them because of increasing prices.

I signed up to PO broadband back in January as I thought £15.90 was a fair price to pay and 20% cheaper than Sky, then I read the reviews and was quite concerned this changeover would be a disaster.

I must say the complete swapover from sky to PO has gone like clockwork. PO broadband gave me the date of the switch, on the date sky went dead around 15:00, so I connected the Post Office router, internet light was green but no internet :-(, I rang customer services, a Scottish guy at PO looked into the sign-up and said everything's fine and going through and that it will be live at midnight at the latest.

I got internet at 20:00 hrs, tested the speed which was really unstable - one test showed 1.2 Mbps then the next showed 12.33, the post office sign-up tells you that the line will be up and down at first as things adjust.

Two to three days later I get around 9mbps peak, and about 12mbps at 3am in the morning. The connection has never cut off once.

I am only about 0.4 mile from BT exchange.

So, early days but I'm a happy customer, I stream catch-up / Netflix whilst my 10 year old son watches youtube and it seems to cope. I also have a ring doorbell and CCTV camera connected along with an I pad.

Speeds are slightly less than sky (about 0.5mbps less) but this isn't noticeable.

When I signed up over the phone the adviser told me to ring back in December to request another 12 month cheap deal as price would increase to £30 per month. I was pleased I was given this info as it shows they are thinking about their customers costs.

So far so good, I'm a very pleased customer.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Manchester Post Office  
My parents got this last year, didn't have much trouble, only issue being the router provided. I've never used stock router these internet companies provide you with as they not top quality. Always bought my own. We couldn't get more than 8mb in our area but didn't experienced any issues. Like I said never use stock routers provided as they never can handle the load of multiple devices. Have moved and trying this this year with the Post office again so finger cross it all goes well.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    4 stars
West Sussex Post Office  
The worst internet provider I have encountered anywhere in the world, not to say in UK. Slow like 90s phone line speed internet with frequent disconnections and not usable even for web searching not to say work or other things. I do not recommend and avoid at any costs Post Office broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bristol Post Office  
Please read the low score reviews as these are the truest ones for this despicable shower of "you know what"
After only 28 days of 1Mbs-25Mbs and continuous dropped connections and lies from the PO I'm off and they let me - threatened to let them take me to court so we could argue it out there as they were taking money by false representation but they backed down. Constant lies of an engineer being booked, then after no one attending denying one had been booked. If you want dial up speed and like throwing your money away - go ahead and use these cowboys, advice for anyone else find the ceo's email address and use it. Take note they are not signed up to OFCOM Broadband guidelines - I wonder why!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
At Home Post Office  
This is the first time choosing Post Office for my broadband supplier and I wish I had seen the reviews on here before choosing them. I too have had issues with signal drop out when my wifi stops working suddenly. I consider myself to be a light user of wifi and I live alone so cannot be due to to many users in the home. Also on launch day I was left with no internet for 3 days when they switched over. Customer service is slow, expect to be waiting on the line for at least 20mins before someone answers. I will be changing providers when my year is up. I would not recommend Post Office Broadband even though they are cheap.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Berkshire Post Office  
The most terrible Internet service I have ever had the displeasure of experiencing. Slow speeds. Random disconnects. As soon as one device is steaming Netflix / Youtube etc, you have extremely slow speeds on other devices. Wifi randomly shuts off. Weak signal when more than 2 metres away from router. What an absolute disaster. Warning! Stay away from this pile of BS.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Belfast Post Office  
If your getting it for gaming. Dont make the mistake of going for this broadband, speed is so bad and they will keep you in contract and the worst tech support who dont know anything.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
E14 Post Office  
Dreadful do not touch them. Paying for Unlimited fibre 35 to 40 Mbps getting 9 mbps. After 30 minute phone calls fobbed off will be sorted but still the same. Was getting 36 Mbps with sky but PO had a amazing offer. They are totally useless. Wish i had stayed with sky.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
Mid Wales Post Office  
Dissatisfaction due to regularly have breaks in reception of broadband. Impossible to watch anything on bbc iplayer or ITV hub. There's more buffering than film. Will not get this company again.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Accrington Post Office  
The first time I have ever experienced difficulties in my attempts to start a new contact with a provider difficulties from day one the they failed to take over broadband from previous provider only phone which left me paying 2 providers for the same service and refused to acknowledge it was there error
Leaving me to deal with previous provider and cancel
Subsequent there router wasn’t working and they denied it was possible for there service to come through another router
Call on my answer machine request me to ring them I have honestly never been spoken to by a call advisor in such a disgraceful was all but called me a lier had to get my son to verify the facts
I asked if the call was costing me and was told no I have now been charged £8 to call them at there request to sort out there errors which are still ongoing and be spoken to like an idiot with all the wrong information given and actually paid them to do this !!!!
I only found this out by having to trace back the call history as they don’t recognise it as there one company and now I am expected to take a day off so they can send someone to verify equipment isn’t working and my old router is and apparently can as once again all wrong information given no apologies nothing is there fault
Why can’t I just receive clear accurate information and have what I am paying for delivered in the way the post office offered??
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Northumberland Post Office  
Appalling customer service - Avoid.

We changed to Post Office broadband as their deal was competitive. The change over from our last supplier was trouble free. Once set up we had to buy a booster to get a signal in all parts of the house. This is something we've never had to do before but wasn't a major issue.

Tbe problem is when it goes wrong......

We have been without internet for 4 weeks. We reported the fault on a Saturday and were advised that an engineer would come out and that they would contact us the following week with an appointment time.

They did not contact us so we had to ring them back. We were then told the problem was an underground cable and that it would be repaired by the end of the week. This date came and went and the fault was not repaired.

There were no updates from their Customer Services so we phoned them again. We were then told the problem was a local network fault and that it would be repaired in 3 working days.

This date came and went with no updates so we phoned back again. We were again told they would report the fault and that it would be repaired with 3 working days.

Again it was not repaired, another call was made and we were told an engineer had been assigned and it would be repaired by the end of the day.....I think you know where this is going......

An email was sent registering a complaint to which they say they will respond in 5 working days, they haven't!

A further phone call to be advised that an engineer has been assigned for this Friday when the fault will be repaired. I have no confidence that this will happen.

I have now spoken to Ofcom and taken advice on leaving the contract early without incurring a penalty.

My advice is pay around the Post Office.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
West Yorkshire Post Office  
So far waited for over a month to get fibre connected. Three engineers have so far failed to work out how to connect my house. Just got another appointment for over a week away bearing in mind how long we've already been waiting and they have the cheek to still charge the full £30 installation fee.

Useless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Post Office  
lost connection a dozen times I will say it is a Rubbish do not buy it otherwise you will do your life s biggest mistake.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
glasgow Post Office  
Honestly the worst broadband I have ever experienced. The broadband is constantly dropping out, the router keeps loosing the DSL connection so service is really patchy.

We keep getting told we are getting 13mb/s on our line but are seeing nothing like this on our devices, devices measure less than 2mb/s download a lot of the time.

Online gaming is generally not possible, internet TV is patchy with buffering needed. Horrible experience.

Have contacted post office to sort, BT engineer been round to check the line and it's all fine. Speak to post office about this and they are adamant there is no problem and refused to replace the router.

Previously with Vodafone and didn't have any problems whatsoever, could use multiple devices over wi-fi at same time. Now with post office and it's terrible, especially using WiFi for work.

We are currently trying to leave as we are citing they aren't fulfilling their contract but the want to charge us the remaining 9months of our contract to leave them.

We have now taken issue to the ombudsman.

Avoid at all costs and go with someone reliable even if they are a few quid dearer.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
Had a problem with my broadband for some months the only answer was to sell me fibre. I manage to get it sorted in the end When an engineer came out.
After making a complaint of how long it took to deal with the problem I ended up having an abusive phone call of the complaints team.
Never experienced this kind of customer service before very poor bordering on bullying behaviour.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Llandudno Post Office  
Stay away from it, I lose connection at least a dozen times a day, you contact them and you just get a load of flannel, it’s the worst broadband I’ve ever had and I will be leaving the first chance I get, it total absolute RUBBISH
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Staffordshire Post Office  
When it does work it doesn't work for long. My devices barely pick up the weak signal and the service is very poor. The cheapest broadband going, but I'm not even getting a minimum service.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Leeds Post Office  
Post office broadband.. I wouldn’t call it that it’s worse that dial up! Painfully slow! You pay for minimum 8 and get 2 to 6 at best! Absolute joke! And you can’t cancel after it goes live and you’re stuck paying for it for the whole contract! I can’t wait to leave! Netflix doesn’t work if I pick up my phone trying to install internet security on my pc with their speed? Forget it!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Post Office  
This service is not even worth one star. They are a shambles with no customer service. I complained and received a letter because they have issues with their emails. I get around 5 mins a day connection and its as slow as dial up. Time they called it a day and shut up shop
Myhtolmroyd Post Office  
The absolute worst broadband I have ever had. Think my original dial up modem was quicker and more reliable. Took the hit on the cancellation fee and switched provider it was that bad. Avoid at all costs - the cheap monthly payment is not worth the misery!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland Post Office  
I am with post office broadband for 18 months. My contract runs out in March. I have signed up to stay with them. I have never had any problems.
You cant go wrong. Great price. Suits me as it's no frills broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Spalding Post Office  
If I could give 0 stars I would, absolutely horrific. Get told an engineer is coming to fix broadband and phone, nobody shows up. Get told the next day but only get a phone call and internet still not working. Replaced router 3 times. Absolutely terrible would not recommend
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barrow Post Office  
When I read the bad reviews, I thought there is no way a broadband provider using BT's network could be so much worse than all the others. I was wrong.

Their service is plagued by network drop-outs and down-time lasting a few minutes each time, but very frequent (even when using a wired connection instead of wi-fi). I have had broadband since 2002 using many different providers, and have never experienced anything even close to this level of unreliability.

Speed is the worst I have experienced since 2003: <2 Mbps down, and a truly glacial ~0.2 Mbps up! Customer services tell me there is no way for customers to find out out about scheduled downtime, or to check the service status in their area. Even after jumping through the ludicrous checklist that tech support require to rule out a fault inside the home, they did nothing to resolve the issues.

The small print on their website claims they do not use any traffic management, and yet the connection mysteriously drops whenever a P2P network is used for more than an hour.

I coughed up the early cancellation fees just to escape the torture of this service. Heed this warning: spend a couple of pounds extra an go elsewhere!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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