1,366 Customer Reviews over 35 pages
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- Location
- Swansea
- Reviewing
- Post Office
- Date
- 2020-05-18
- Comments
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Absolutely disgusting,have alot of people in the house so there are alot of devices connected but goes randomly about 30 times a day and phoned them multiple times and their attitude is horrendous, do not listen to a word you are trying to tell them and when they do it is fixed for a day and then gors back to being a very bed connection again.
- Location
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- Location
- Swansea
- Reviewing
- Post Office
- Date
- 2017-04-06
- Comments
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DO NOT GO WITH POST OFFICE !!!!!!!!! signed up with post office.. cancelled the engineer as deicded to move and still being charged £64 pound for something that's never been plugged in and they can see that there end !!! My partner decided to go with them as they the cheapest and had took 4 weeks to set up worst thing we ever done had so SLOW Internet rang up at least 100 times in your months finally left them because of no broadband was promised discount on account for no Internet. No discount and a cancelling charge of 169 without the bill rang to cancel on the 6th April and being charged until 21st !!! Don't accept payment plans being passed to debt recovery. Absolutely disgusting everyone iv spoken to is rude and abrupt !!! Worst customer service wish I could put 0 !!!!!! DO NOT DO IT
- Location
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- Location
- Swansea
- Reviewing
- Post Office
- Date
- 2016-12-01
- Comments
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Probably the worst decision I have made to switch providers to PO. Was totally fed up with BT especially after they hiked rates and couldn't/wouldn't enable fibre to our house after they advertised that our exchange (400 yards away) had been enabled. At least with BT I could stream Netflix which I can't with PO. Sometimes better the devil you know!
- Location
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- Location
- Swindon
- Reviewing
- Post Office
- Date
- 2019-10-17
- Comments
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The worst service ever! Unfit for purpose! Customer service useless. I was told that our early termination fee was waived but still got bills and threats. Harassment, cruel treatment, and lies...that is their methodology. I wholeheartedly agree with all the other negative responses from other disappointed customers. BEWARE. AVOID AT ALL COSTS.
- Location
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- Location
- Swindon
- Reviewing
- Post Office
- Date
- 2018-09-30
- Comments
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Absolute rubbish Broadband speeds (1-2 Mbps download).
Occasionally service drops out, making us very frustrated and angry.
Can't understand why PO Broadband is still in service.
No wonder so many people are leaving them. I also now left them after many years of suffering.
- Location
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- Location
- Swindon
- Reviewing
- Post Office
- Date
- 2018-11-29
- Comments
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Stay away from this service. I had my go live date on the 26th November and I’m still waiting for internet on my router it’s been 3 days. I tried calling them several times but they said their engineers are working on the problem but never turned up to check my line. Never get tempted by their low price this shows that lower the price they provide the worsts service.
- Location
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- Location
- Swineshead
- Reviewing
- Post Office
- Date
- 2017-08-06
- Comments
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Everything about the PO broadband is a joke. I had nothing more than problems from the day one and now, after 9 months I LITRALLY HATE THEM
- Location
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- Location
- Swinton
- Reviewing
- Post Office
- Date
- 2020-04-05
- Comments
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Terrible connection goes on and off all the time speed extremely slow sick of complaining customer service very poor, can't wait till the contract period is over.
Then I will get shut of it.
- Location
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- Location
- SY
- Reviewing
- Post Office
- Date
- 2016-10-16
- Comments
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They disconnected and changed our landline phone number four times. I am born and bred in London and never had such a rubbish service from any where in my life.
AVOID LIKE THE PLAGUE
- Location
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- Location
- Tadworth
- Reviewing
- Post Office
- Date
- 2020-09-14
- Comments
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Please avoid, total useless company, customer service are shocking and rude. They will disconnect the phone while you talking. I had my post office broadband modem just for decoration.
- Location
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- Location
- Tameside
- Reviewing
- Post Office
- Date
- 2018-11-28
- Comments
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Speeds are slow very unreliable , costumer service is none existent do not use horrible company
- Location
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- Location
- Tamworth
- Reviewing
- Post Office
- Date
- 2016-11-08
- Location
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- Location
- Taunton
- Reviewing
- Post Office
- Date
- 2020-07-11
- Comments
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Absolutely AWFUL company to deal with. Constant DAILY disconnects. Beyond useless customer service who always blame the customer and not their own shoddy service. STAY CLEAR! of this company. I have been with EE, SKY, BT and never had problems with them. Don't just go for Post Office because of the price like i did.
- Location
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- Location
- Taunton
- Reviewing
- Post Office
- Date
- 2020-07-01
- Location
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- Location
- Telford
- Reviewing
- Post Office
- Date
- 2016-11-29
- Comments
-
Shocking customer service!!!
Left me without internet for over 4 weeks in total(over a 3 months period) and still made me pay bill....without a sorry or compensation .
download speeds are dreadful.....it's quicker to light a fire in your back garden and send smoke signals instead.
. when you do phone them they will keep you on phone for nearly an hour every time.
Hold your heads in shame po... shocking customer service!
- Location
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- Location
- Telford
- Reviewing
- Post Office
- Date
- 2020-03-17
- Location
-
- Location
- telford
- Reviewing
- Post Office
- Date
- 2009-10-24
- Location
-
- Location
- Ter
- Reviewing
- Post Office
- Date
- 2017-12-28
- Comments
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This broadband is absolutely rubbish. I can’t even play with my friends on call of duty with out lagging like I’m using McDonald’s wifi.
- Location
-
- Location
- THE MOUNT
- Reviewing
- Post Office
- Date
- 2019-11-21
- Comments
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Don't touch it with a bargepole!!
Connection often going wrong just been on to them today ( Thursday)
and been told an engineer might be round Monday or Tuesday So, without net all weekend and expected to have a day off work to accommodate them. Load of rubbish keep well away.
- Location
-
- Location
- thornaby
- Reviewing
- Post Office
- Date
- 2017-11-11
- Location
-
- Location
- todmorden
- Reviewing
- Post Office
- Date
- 2020-02-06
- Comments
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my post office broadband internet is going down all the time my post office Fibre Broadband not been put on yet i am sick of it you call me tell me its not on yet and your work is very bad i am very sine of it meant to be on by the 28th of last month and is still not on fix it or i will be looking for some where else
- Location
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- Location
- Torquay
- Reviewing
- Post Office
- Date
- 2019-02-07
- Comments
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Receiving 0.5mb/s and support tell me this is what is being payed for and there’s no problem even though the package is advertised as 11mb. Extremely reluctant to look into the line or settings. Infact say they cannot change settings thier end. The only broadband supplier that I’ve come across that are unable to do this. Go with talk talk, it’s cheaper, faster and has better support. Sadly I’m not the account holder in this situation, I can only advise the oap’s to switch as they are getting mugged off by the post office.
- Location
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- Location
- Torquay
- Reviewing
- Post Office
- Date
- 2015-12-04
- Location
-
- Location
- Torquay
- Reviewing
- Post Office
- Date
- 2017-04-14
- Comments
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After my husband died,I decided to get a better deal (helped by my son) so opted for post office broadband as it seemed very reasonable and also included a new phone line(can't remember the deal it was less than a tenner I'm sure) I had complained for years to my previous supplier Fuel Broadband to fix my crackly line....never any joy from them,so I ditched them and got a new line for next to nothing and unlimited broadband on a very cheap deal (including weekend calls abroad)....Having read all the reviews on here I wasn't optimistic but I have to say I'm very pleased,I can't grumble about the broadband or telephony at all,it's all been reliable and I'm able to do all that I want, including using Netflix and catch up TV without any problems!! For me it's been great....Sadly it would appear I'm the exception!!
- Location
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- Location
- Torquay
- Reviewing
- Post Office
- Date
- 2017-01-11
- Comments
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I have had post office home phone and broadband package for over a year now and I can honestly say I can't fault them.My installation was free and was sorted out very quickly with text message updates.The landline is great and I have chopped and changed my call package several times (via my on-line account) currrently I pay £4 extra a month to have free anytime overseas phone calls....amazingly good value!! The broadband router looked a tad flimsy and cheap when it arrived but astonishingly it has provided consistently reliable internet (we watch Netflix every night).....am I the ONLY satisfied customer on here?!!
- Location
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- Location
- Torquay
- Reviewing
- Post Office
- Date
- 2015-12-11
- Comments
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Third update from me on this site and since going live on 27th November I haven't had a single problem with my home phone or broadband (touch wood!!) As stated in my first review I found the whole installation process very efficient with frequent and appropriate updates via text and email,the landline call quality is fantastic....no crackle on the line and although the router looks a bit cheap it is currently working like a dream and I'm very happy with my broadband, not a single outage or faiure and the speed test on this website is 13.57 MB download speed and upload 0.67, 71ms ping time....all of this is meaningless to me but I have found internet usage to be completely reliable even when viewing ITV Player or YouTube. When I have phoned customer services to sort out access problems to my online account and billing queries(both resolved)I found the customer service assistants to be polite and helpful.I live 0.9 miles from the exchange so its not as if I can say my overall satisfaction for the P.O Service is down to the fact that I live across the road from the exchange (clearly I don't!).Free broadband for a year ,£12 a month line rental (paid a year in advance) and unlimited calls anytime to UK landlines and 08 numbthe(£7 per month) which includes calls abroad and to UK mobiles over the weekend (from 6pm Frid)....Based on all the negative reviews on this site Im expecting some sort of major failure anytime soon!! Meantime I'm thrilled with my package from the Post Office (fantastic deal and the cheapest by far!!)....I just hope it continues as it SEEMS like I'm the only satisfied customer in the UK!!!
- Location
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- Location
- Torquay
- Reviewing
- Post Office
- Date
- 2015-11-28
- Comments
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I had read literally hundreds of very bad reviews for the Post Office home phone and broadband on this website and very nearly cancelled my order for landline and the 'unlimited' broadband package.I have to report (astonishingly!)that the whole process prior to installation was remarkably efficient and customer service focussed,updates via text and email came thick and fast at appropriate times.The Openreach installation was quick and straightforward and the guy even set up the broadband for me!The landline call quality is clear with no crackle in addition I have found the broadband to be just fine for my needs,I watched YouTube videos last night without ANY problems whatsoever and so far I'm REALLY pleased that I took a chance on the Post Office,particularly as they were BY FAR the cheapest package available. The only annoying glitch for me was that waccessinitially ordered the package over the phone the silly woman that took my order mis typed my surname and this has caused an irritating problem with accessing my online Post Office account ,despite a reissue of my correct username and password I still cannot access my account.The technical helpline people have reissued a third password to go with my reissued username....I hope hope third time lucky!!Other than this am REALLY pleased!!
- Location
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- Location
- Tottenham Court Road
- Reviewing
- Post Office
- Date
- 2020-09-09
- Comments
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This broadband must the most ******** broadband in the whole world. Don’t waste your time even thinking of getting PO broadband. I rather use my phone data than use the PO internet. It is a waste of money and time.
- Location
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- Location
- Trefor Caernarfon
- Reviewing
- Post Office
- Date
- 2016-12-05
- Location
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- Location
- Troon
- Reviewing
- Post Office
- Date
- 2018-09-28
- Comments
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Customer services, will feed you a line, time and time agian. They rely on a direct competitor to install their service. ??? Yes indeed. NUTS!!!... however, for the price, if you are not relying on fast broadband, and your not bothered about any kind of service past 11pm, it's value for the money. Joke otherwise.
- Location
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- Location
- Trowell, Nottingham
- Reviewing
- Post Office
- Date
- 2016-03-28
- Comments
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I have been without email since last Thursday afternoon. When I contacted customer service no-one seems to know anything or if they do they are not telling. Some of theoperators were quite rude. I am changing my operator.
- Location
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- Location
- Twickenham, London
- Reviewing
- Post Office
- Date
- 2018-04-06
- Location
-
- Location
- tyldesley
- Reviewing
- Post Office
- Date
- 2020-04-27
- Comments
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Absolute ABYSMAL customer service long delays answering phone call. web site would not accept the router password. My emails ignored. They are nothing short of fraudulent misinformation.even though I was never able to go live,as promised 30/04/2020 now they are demanding early exit fee of £124.02 THEY insist it was my fault for not giving them the correct information to the correct department???
- Location
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- Location
- Tyne and Wear
- Reviewing
- Post Office
- Date
- 2017-06-05
- Comments
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Don't even deserve 1* really but no option to go into minus. Barely any constant connection, it's off more than its on. Shocking customer service! Poor value for money, in fact no value for money!
- Location
-
- Location
- tyne and wear
- Reviewing
- Post Office
- Date
- 2015-08-16
- Comments
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post office broad band is sometimes worse than the old dial up. They are unbelievably bad at everything except when it comes to sending out the bill.
avoid these muppets terrible allround.
- Location
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- Location
- tyne and wear
- Reviewing
- Post Office
- Date
- 2015-08-09
- Comments
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with the worst reliability (mine goes off every hour for ten minutes at a time), and customer service straight from hell , advisers are stupid and dishonest
I only stay with these clowns because the others are just as bad.
But you dont have too
AVOID THE POST OFFICE
- Location
-
- Location
- tyne and wear
- Reviewing
- Post Office
- Date
- 2016-01-27
- Comments
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SHOCKING error after error and even the staff have admitted the company is useless.
- Location
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- Location
- Tyne and Wear
- Reviewing
- Post Office
- Date
- 2017-04-20
- Comments
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AVOID AT ALL COSTS!!!! EVERY day I have trouble connecting to Internet. I have been on this supplier for over a year and wish I could afford to pay to dump it. My connection date came and went. After many calls to helpline and testing my line. Also me having to unscrew a socket which should not be expected of customers. I am disabled and found it quite difficult to get socket off. After a week an engineer was sent out and problem was a cable supplied with router! Whatever you do.... get your Internet somewhere else, anywhere else!
- Location
-
- Location
- Tyne and wear
- Reviewing
- Post Office
- Date
- 2018-09-30
- Comments
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Absolutely hate the post office.
Internet never works or is never in range and router keeps shutting down.
I have contacted the post office and they just keep telling me to do tests which I have done and there is still no difference.
Now I am refusing to pay for a service I am not receiving
- Location
-
- Location
- Tyrone
- Reviewing
- Post Office
- Date
- 2015-12-23
- Comments
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Broadband is absolutely the worst,i have been promised every time i called that I will recieve a call to solve the problem thats been since start of nov,still nothing,considering going back to Bt,
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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