Post Office Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.
Recent Customer Ratings for Post Office
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 944 customer ratings since 2019-02-19 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
1027 Customer Reviews for Post Office
| Reviewer | Location | Reviewing | Date | Ratings |
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Awful. Really, really awful. Moved to PO from BT at the end of September. I've been trying to get out of the contract ever since because as soon as we switched, our internet speed slowed down to less than 1 MBpS such that we could no longer watch iPlayer, or UTube, or really even surf the internet. We had perfect internet for 5 years before that with BT (with a normal internet service). To be fair, their customer service team tried to help find the problem, but they weren't very good at it. Their technical teams didn't have the know how of the BT technical teams when it came to trouble shooting technical problems, so nothing ever changed. PO has, I think, finally agreed to release me from my contract without penalty, and I will be going straight back to BT. |
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| Clare | Post Office | 2016-02-19 | ||
Complete joke. Was with them for years but changed recently due to appalling service. The service got worse over time and the connection speed with it. Absolutely disgusted by customer service completely incompetent. Would not recommend to anyone! |
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| Jarrod | Post Office | 2016-09-07 | ||
Keeps turning off. Really slow and bad. Do not buy it!!! |
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| Alfie Perry | Post Office | 2019-12-04 | ||
Absolutely terrible. If you are thinking of changing then don't, especially if you are a gamer on console. You always lag and the customer service is rubbish , I would recommend moving to Plusnet as they cost the same and higher Wi-Fi speeds. |
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| Josh | Post Office | 2018-01-07 | ||
The staff on the phone are shocking I have a voice mail from a "manager" stating he would reduce my bill on the contract due to being messed about for nearly 2 months then when I called to disguss he point blank refused to talk to me I then used my brothers details to trick him and he was rude to me Post office Internet is not what you want!! Shocking service.. very few of the staff have given me the correct information.. WHY DO THEY ALLOW THEIR STAFF TO LIE!! I'M NOW RAKING LEGAL ACTION AS I'M STILL NOT LIVE!! |
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| Francis | Post Office | 2018-02-27 | ||
Worst service I have experienced. Avoid at all costs! |
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| Stacey | Post Office | 2017-06-29 | ||
Atrocious service, appalling customer support, zero accountability. Avoid like the plague. Purchased broadband, no service was provided, got tired of waiting for resolution so asked to cancel but advised I would be charged for the remainder of the contract regardless. |
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| Nick | Post Office | 2019-11-01 | ||
Switch over from fuel with no warning and didn't find out until internet stopped working. |
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| Ash | Post Office | 2017-09-21 | ||
Brilliant service cant fault postoffice. Brilliant i can pay with my card at postoffice too. |
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| Leighanne stephen | Post Office | 2019-03-18 | ||
I would give the customer service a 0. What a joke of a service false information worst customer services I've ever come across. Anything else I can help you with? Is all you get back from these people.useless |
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| Lord | Post Office | 2016-07-20 | ||
Didn't deliver service at all, avoid at all costs. |
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| Phillip | Highland | Post Office | 2016-08-16 | |
Worst internet service imaginable always cuts out and internet speed is unbelievably slow. Only good thing about the service is that you can pay your bill in any post office, was heartbreaking having to pay for this service though! |
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| G kelly | . | Post Office | 2018-08-07 | |
I dnt have words and the ones I have are not suitable for this forum. I applied for post office braodband connection on the 2nd of August and was told that someone from post office would be coming and my connection would be running in no time. I received an sms on the 15th telling me the name and contact number of enginer. waited till 16:00 and called helpline and was informed that the engineer did vsit my place and no one was home and the description given by engineer was no way near my place. anyways i was told someone else is going to visit me the same day and yes the next appointed engineer did turn up but we have a problem again. the pole from where the connection was to be taken was not tested by BT for safety so he couldnt climb it. Was told that some BT guy will come to sort it out. It took them another 2 days to come and when the line was connected no broadband service... I contacted postoffice helpline again and was told that a technical member of the team will visit me on the 24th of August to solve this problem. when I contacted helpline i was told that an engineer is scheduled to visit me on the 25th. now this morning i received another call from helpline saying that the engineer is scheduled for 13 of september. I asked then why was i given a date of 25th and there was no answer. so thought of availing this opportunity and requested that my connection request may please be cancelled and money refunded and Thank you very much for wasting my time. If installation process of this company is so poor, how bad would the service be??? Totally disappointed. I hope their refund policy is not as bad as their connection service because am going to take them to court for this even if i have to spend more than what i get back. |
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| Kashif Madni | 102 Acregate Lane, Preston | Post Office | 2016-08-25 | |
Expensive for a very slow speed and regularly dropping out |
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| Roger Hayes | 22Westman Road | Post Office | 2019-06-13 | |
Went to the post office for two postage stamps after waiting in line for about tem minutes I walked to the clerk . I was informed by the clerk that she did have change for a $5 bill and told me to go to the next clerk. I walked out after getting back in line and waiting for another 15 minutes with only two clerks at the windows and about 12 people waiting to be serviced. This post office really need to hire more people and get their workers to work more efficiently. The clerks really need to improve their customer service etiquette because without the customers you would not be working at the post office. The waiting in this post office is extreme. |
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| Preciosa | 900 Market street | Post Office | 2016-04-25 | |
AVOID AT ALL COSTS i have been using my mobile phone internet for the last couple of months as i cant trust the broadband it has been off constant came on with 2mbps download then shut off again rubbish waste of money never again will i use post office broadband. |
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| Kieran | Aberdare | Post Office | 2017-08-06 | |
I regret this decision so much, we joined with them 6 months ago, our router was delayed getting here then they set back our date for another 2 weeks despite me pleading that I am starting Uni and need internet, then for the price and hassle they offer the slowest internet it seems in the area and the router is so unreliable we have to reset it every other day. |
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| Chloe | ABERDEEN | Post Office | 2016-03-15 | |
Ridiculously slow... |
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| Steven | Aberdeenshire | Post Office | 2017-04-01 | |
To be honest I don’t think the post office have much of a clue as I signed up for fibre optic and they tested my line said it was fine then the day it was due to go live a open reach engineer turned up and said my line was faulty my speeds were 11mbps he went but came back and said he wasn’t leaving until he fixed it he did and now my speeds are 39mbps 12 mbps faster than bt if this continues I shall be more than happy the post office just need to sort out their technical department |
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| Michael hughes | Abergavenny | Post Office | 2018-07-20 | |
Complete and utter rubbish, new router from Post Office delivering a fraction of speed promised, I will never sign up with them again. |
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| Alex Lothian | Abergavenny | Post Office | 2019-06-29 | |
Since joining up 12 months ago this has been nothin but a joke always low signal then paid my bill on Monday and took a week to turn it back on when it wasn't even late used all my mobile minutes ringing up all week wudnt recomend it to anyone I mean how hard is it to click a button !!!! |
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| Tara chadwick | accrington | Post Office | 2016-09-16 | |
sent me a bill including missed appointment charge which was incorrect, they had full access but failed to keep appointments themselves. Wrote to them in March giving chapter and verse, they ignored my letter and sent me a threatening reminder. Sent a copy of my March letter by recorded delivery, they ignored that and cut the line off. Took an age to get through to customer support who were completely useless. Didn't have any record of my letters and just wanted me to settle the outstanding bill. Do not go anywhere near this shower, avoid at all costs |
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| Philip Torr | Aldeburgh | Post Office | 2016-05-03 | |
Signed up for Broadband, engineer was supposed to come and connect the line on the 27th, phoned them when he was a no show, got my router in the post then they called back claiming the appointment had not gone through. So now they want another £6 delivery for a new router even thought i have a brand new one in the box and i now have to wait another 2 weeks for an engineer to come out. |
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| Ian | Alnmouth | Post Office | 2016-06-30 | |
Awful. Cant stream now TV on a single device plugged in ethernet during any evenings or weekends as network overloaded. 24 hours after going live complained and 2weeks later after technical help including engineer visit fruitless been told tough!!... £250 to end 18month contract even though unusable service when I need it. Lived here 5 years with no issues with plusnet or BT. DO NOT EVER USE |
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| mark hazelhurst | alnwick | Post Office | 2015-12-17 | |
Completely rubbish and a waste of Money signal strength is so poor it's pathetic. You can't even watch u tube. Do not enter a contact with them. |
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| Niomi | Alvaston | Post Office | 2017-07-17 | |
Hopelessly slow and intermittent. To cap it all when the router failed they refused to replace it as I was "out of contract". |
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| William | Anglesey | Post Office | 2017-01-10 | |
Rubbish constantly contacting customer services very slow use more mobile data than wifi |
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| Lynn | Angus | Post Office | 2017-07-23 | |
Worst internet I have ever seen. Claimed 12mbps but actually getting 0.65 Mbps. The router doesn’t work properly you have to keep reconnecting your phone also says you have the wrong password even though you were connected 10 seconds ago |
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| Liam Mclean | Angus | Post Office | 2018-12-21 | |
Very slow, 500kbps average. It also can’t open some webpages let alone support more than one device. |
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| Liam Mclean | Angus, Scotland | Post Office | 2018-08-02 | |
Given zero stars for all 4 categories. |
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| dbw | Arbroath | Post Office | 2016-04-13 | |
This possibly the worst company I have dealt with. I thought that the post office with its history in communications would be a good choice. Their customer service is non existent and they take ages to answer queries. There on line billing cannot be viewed on an iPad as it needs adobe flash |
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| Michael Walker | Argyll | Post Office | 2016-11-16 | |
There isn't a barge pole long enough. Steer well clear. Evenings and weekend speeds remind of dial up internet. |
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| Brian | Argyll | Post Office | 2017-01-23 | |
Under no circumstances consider the Post Office as your bro and provider. |
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| David Clarke | Argyll & Bute | Post Office | 2016-09-27 | |
post office broadband is a great option for anyone who wants to stream videos and download some programs. post office broadband comes with a crappy zyxel router which is trottled by post office themselfs so i installed my own gateway router and it boosted the speed from 5MBPS to 12MBPS which i was promised. overall great company good speeds for my usuage anyway. |
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| Ryan Gamble | Armagh | Post Office | 2016-06-21 | |
DONT BOTHER, ive only been online 2 days, got 256kb second yesterday afternoon and evening, says upto 8meg! next to useless. unable to access any sites of 18 years age or older access required, looking at VPN sites in order to bypass but unable to look at them either |
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| Neil | Ashbourne | Post Office | 2018-04-25 | |
Speeds at less than 1 mbps at peak times and still advertising 16 mbps useless customer service |
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| Rob | Ashkirk | Post Office | 2017-02-07 | |
Diabolical service. Speed varies from 0.25mB to 6mb. had the engineer out over 6 times, he finds no fault! The line drops out every 10 minutes, with a 1-2 minutes wait to reconnect. To cap it all tonight I call them and 20 minutes later they still cannot confirm my account! |
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| Fergus | AYLESBURY | Post Office | 2018-06-27 | |
THE GRASS IS NOT ALWAYS GREENER ON THE OTHER SIDE, IF YOU ARE THINKING OF CHANGING YOUR BB SUPPLIER LIKE I DID WELL YOU WOULD BE OFF YOUR HEAD TO GO WITH THIS OUTFIT. PREHISTORIC BUSINESS OPERATION WITHOUT A CLUE AND THE WORST BROADBAND SPEEDS IMAGINABLE! STEER CLEAR AT ALL COSTS HOW CAN SO MANY BAD REVIEWS BE WRONG??? WISH I HAD LISTENED BEFORE CHANGING TO THIS JOKE. YOU HAVE BEEN WARNED! |
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| Alan Taylor | Ayr | Post Office | 2017-12-29 | |
Utterly disgraceful service. Nothing but problems since day one. the technichal helpling is a joke as the staff have little or no training. They constantly mess up bills and take more money then meant to. And to top it all off, the internet provider isnt actually Post Office at all it's Talk Talk. If they had been honest about this from the start I wouldn't have joined them. |
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| David | Ayrshire | Post Office | 2016-12-19 | |
Similar to a number of other reviewers, my transfer from BT to Post Office broadband was a bit of a disaster. To their credit, their customer service folks did try to help, and I was refunded £20 for the inconvenience. |
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| Brian | Ayrshire | Post Office | 2016-01-08 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
