Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2 stars
  • Reliability
    2.4 stars

Based on 989 customer ratings since 2018-09-19 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

879 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Awful. Really, really awful. Moved to PO from BT at the end of September. I've been trying to get out of the contract ever since because as soon as we switched, our internet speed slowed down to less than 1 MBpS such that we could no longer watch iPlayer, or UTube, or really even surf the internet. We had perfect internet for 5 years before that with BT (with a normal internet service). To be fair, their customer service team tried to help find the problem, but they weren't very good at it. Their technical teams didn't have the know how of the BT technical teams when it came to trouble shooting technical problems, so nothing ever changed. PO has, I think, finally agreed to release me from my contract without penalty, and I will be going straight back to BT.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Post Office  
Complete joke. Was with them for years but changed recently due to appalling service. The service got worse over time and the connection speed with it. Absolutely disgusted by customer service completely incompetent. Would not recommend to anyone!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Post Office  
Absolutely terrible. If you are thinking of changing then don't, especially if you are a gamer on console. You always lag and the customer service is rubbish , I would recommend moving to Plusnet as they cost the same and higher Wi-Fi speeds.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Post Office  
The staff on the phone are shocking I have a voice mail from a "manager" stating he would reduce my bill on the contract due to being messed about for nearly 2 months then when I called to disguss he point blank refused to talk to me I then used my brothers details to trick him and he was rude to me Post office Internet is not what you want!! Shocking service.. very few of the staff have given me the correct information.. WHY DO THEY ALLOW THEIR STAFF TO LIE!! I'M NOW RAKING LEGAL ACTION AS I'M STILL NOT LIVE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Post Office  
Worst service I have experienced. Avoid at all costs!
Post Office  
Switch over from fuel with no warning and didn't find out until internet stopped working.
When they couldn't fix it after hours on the phone I was left with no internet for a week while they sent a new router.
Internet works but cuts out frequently, after a week of this I rang them again and was transferred to a number of departments until it was decided an upgrade would solve this and a new router would be sent in 3-5 working days.
I waited 10 days and made yet another call to be told that my new internet wouldn't be going live until another week and had to wait for my router until then...
Over a month of this, it would of been easier and faster to cancel and find a new internet provider.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Post Office  
Brilliant service cant fault postoffice. Brilliant i can pay with my card at postoffice too.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Post Office  
I would give the customer service a 0. What a joke of a service false information worst customer services I've ever come across. Anything else I can help you with? Is all you get back from these people.useless
  • Reliability
    2 stars
Post Office  
Didn't deliver service at all, avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Highland Post Office  
Worst internet service imaginable always cuts out and internet speed is unbelievably slow. Only good thing about the service is that you can pay your bill in any post office, was heartbreaking having to pay for this service though!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
. Post Office  
I dnt have words and the ones I have are not suitable for this forum. I applied for post office braodband connection on the 2nd of August and was told that someone from post office would be coming and my connection would be running in no time. I received an sms on the 15th telling me the name and contact number of enginer. waited till 16:00 and called helpline and was informed that the engineer did vsit my place and no one was home and the description given by engineer was no way near my place. anyways i was told someone else is going to visit me the same day and yes the next appointed engineer did turn up but we have a problem again. the pole from where the connection was to be taken was not tested by BT for safety so he couldnt climb it. Was told that some BT guy will come to sort it out. It took them another 2 days to come and when the line was connected no broadband service... I contacted postoffice helpline again and was told that a technical member of the team will visit me on the 24th of August to solve this problem. when I contacted helpline i was told that an engineer is scheduled to visit me on the 25th. now this morning i received another call from helpline saying that the engineer is scheduled for 13 of september. I asked then why was i given a date of 25th and there was no answer. so thought of availing this opportunity and requested that my connection request may please be cancelled and money refunded and Thank you very much for wasting my time. If installation process of this company is so poor, how bad would the service be??? Totally disappointed. I hope their refund policy is not as bad as their connection service because am going to take them to court for this even if i have to spend more than what i get back.
102 Acregate Lane, Preston Post Office  
Expensive for a very slow speed and regularly dropping out
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
22Westman Road Post Office  
Went to the post office for two postage stamps after waiting in line for about tem minutes I walked to the clerk . I was informed by the clerk that she did have change for a $5 bill and told me to go to the next clerk. I walked out after getting back in line and waiting for another 15 minutes with only two clerks at the windows and about 12 people waiting to be serviced. This post office really need to hire more people and get their workers to work more efficiently. The clerks really need to improve their customer service etiquette because without the customers you would not be working at the post office. The waiting in this post office is extreme.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
900 Market street Post Office  
AVOID AT ALL COSTS i have been using my mobile phone internet for the last couple of months as i cant trust the broadband it has been off constant came on with 2mbps download then shut off again rubbish waste of money never again will i use post office broadband.
Aberdare Post Office  
I regret this decision so much, we joined with them 6 months ago, our router was delayed getting here then they set back our date for another 2 weeks despite me pleading that I am starting Uni and need internet, then for the price and hassle they offer the slowest internet it seems in the area and the router is so unreliable we have to reset it every other day.

We;re leaving now but then we have a huge cancellation fee to pay up on which I think is ridiculous
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
ABERDEEN Post Office  
Ridiculously slow...
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Aberdeenshire Post Office  
To be honest I don’t think the post office have much of a clue as I signed up for fibre optic and they tested my line said it was fine then the day it was due to go live a open reach engineer turned up and said my line was faulty my speeds were 11mbps he went but came back and said he wasn’t leaving until he fixed it he did and now my speeds are 39mbps 12 mbps faster than bt if this continues I shall be more than happy the post office just need to sort out their technical department
  • Satisfaction
    5 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Abergavenny Post Office  
Complete and utter rubbish, new router from Post Office delivering a fraction of speed promised, I will never sign up with them again.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Abergavenny Post Office  
Since joining up 12 months ago this has been nothin but a joke always low signal then paid my bill on Monday and took a week to turn it back on when it wasn't even late used all my mobile minutes ringing up all week wudnt recomend it to anyone I mean how hard is it to click a button !!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
accrington Post Office  
sent me a bill including missed appointment charge which was incorrect, they had full access but failed to keep appointments themselves. Wrote to them in March giving chapter and verse, they ignored my letter and sent me a threatening reminder. Sent a copy of my March letter by recorded delivery, they ignored that and cut the line off. Took an age to get through to customer support who were completely useless. Didn't have any record of my letters and just wanted me to settle the outstanding bill. Do not go anywhere near this shower, avoid at all costs
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
Aldeburgh Post Office  
Signed up for Broadband, engineer was supposed to come and connect the line on the 27th, phoned them when he was a no show, got my router in the post then they called back claiming the appointment had not gone through. So now they want another £6 delivery for a new router even thought i have a brand new one in the box and i now have to wait another 2 weeks for an engineer to come out.
Should have listened to the reviews and went with someone else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Alnmouth Post Office  
Awful. Cant stream now TV on a single device plugged in ethernet during any evenings or weekends as network overloaded. 24 hours after going live complained and 2weeks later after technical help including engineer visit fruitless been told tough!!... £250 to end 18month contract even though unusable service when I need it. Lived here 5 years with no issues with plusnet or BT. DO NOT EVER USE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
alnwick Post Office  
Completely rubbish and a waste of Money signal strength is so poor it's pathetic. You can't even watch u tube. Do not enter a contact with them.
Alvaston Post Office  
Hopelessly slow and intermittent. To cap it all when the router failed they refused to replace it as I was "out of contract".
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Anglesey Post Office  
Rubbish constantly contacting customer services very slow use more mobile data than wifi
  • Customer Service
    5 stars
Angus Post Office  
Worst internet I have ever seen. Claimed 12mbps but actually getting 0.65 Mbps. The router doesn’t work properly you have to keep reconnecting your phone also says you have the wrong password even though you were connected 10 seconds ago
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Angus Post Office  
Very slow, 500kbps average. It also can’t open some webpages let alone support more than one device.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Angus, Scotland Post Office  
Given zero stars for all 4 categories.
Didn't expect great speed, but I can't even stream iplayer; often it doesn't provide any connection at all. It's been over a year trying to get some fix in place. All they do is send an Openreach engineer - they have no other option to offer. They outsourced customer service to a new group (Talk Talk) - no difference. I've made appointments & they haven't turned up. They've turned up when I hadn't made an appointment. Absolute joke.
Arbroath Post Office  
This possibly the worst company I have dealt with. I thought that the post office with its history in communications would be a good choice. Their customer service is non existent and they take ages to answer queries. There on line billing cannot be viewed on an iPad as it needs adobe flash
Avoid this company as they won't be in business for long
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Argyll Post Office  
There isn't a barge pole long enough. Steer well clear. Evenings and weekend speeds remind of dial up internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Argyll Post Office  
Under no circumstances consider the Post Office as your bro and provider.
I have complained several times regarding the download speed which I am receiving. It varies fro just over 6 Megabits during the night and early morning, to less than 1 Megabit at peak times !
I am unable to stream movies, watch catch up to etc.
I have given them 7 days to sort out or my contract will be cancelled.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Argyll & Bute Post Office  
post office broadband is a great option for anyone who wants to stream videos and download some programs. post office broadband comes with a crappy zyxel router which is trottled by post office themselfs so i installed my own gateway router and it boosted the speed from 5MBPS to 12MBPS which i was promised. overall great company good speeds for my usuage anyway.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Armagh Post Office  
DONT BOTHER, ive only been online 2 days, got 256kb second yesterday afternoon and evening, says upto 8meg! next to useless. unable to access any sites of 18 years age or older access required, looking at VPN sites in order to bypass but unable to look at them either
As for 2 weeks cooling off period, its from when you click order, not 2 or more weeks later when you plug in your router. USELESS, I should have read reviews before.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashbourne Post Office  
Speeds at less than 1 mbps at peak times and still advertising 16 mbps useless customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashkirk Post Office  
Diabolical service. Speed varies from 0.25mB to 6mb. had the engineer out over 6 times, he finds no fault! The line drops out every 10 minutes, with a 1-2 minutes wait to reconnect. To cap it all tonight I call them and 20 minutes later they still cannot confirm my account!
She insisted a line test wasn't possible from her end as I had to do it! I don't know how I would do that. I cannot tell you the trouble we've had with them. Do yourself a favour and use another ISP because these people are just the worst company I've ever dealt with in my life.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
AYLESBURY Post Office  
THE GRASS IS NOT ALWAYS GREENER ON THE OTHER SIDE, IF YOU ARE THINKING OF CHANGING YOUR BB SUPPLIER LIKE I DID WELL YOU WOULD BE OFF YOUR HEAD TO GO WITH THIS OUTFIT. PREHISTORIC BUSINESS OPERATION WITHOUT A CLUE AND THE WORST BROADBAND SPEEDS IMAGINABLE! STEER CLEAR AT ALL COSTS HOW CAN SO MANY BAD REVIEWS BE WRONG??? WISH I HAD LISTENED BEFORE CHANGING TO THIS JOKE. YOU HAVE BEEN WARNED!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ayr Post Office  
Utterly disgraceful service. Nothing but problems since day one. the technichal helpling is a joke as the staff have little or no training. They constantly mess up bills and take more money then meant to. And to top it all off, the internet provider isnt actually Post Office at all it's Talk Talk. If they had been honest about this from the start I wouldn't have joined them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ayrshire Post Office  
Similar to a number of other reviewers, my transfer from BT to Post Office broadband was a bit of a disaster. To their credit, their customer service folks did try to help, and I was refunded £20 for the inconvenience.

Once My service was established, my broadband speed deteriorated from the 6Mb/s I had with BT to 2Mb/s with Post Office, then gradually got worse until I hit 0.3Mb/s, resulting in more calls to their customer service folks. To their credit, their tech folks advised they subcon their lines from TalkTalk and admitted there was nothing they could do to help and as a result they would waive their cancellation fee, but I would need to go back to the main customer service folks to try to reclaim the years' line rental I'd paid in advance. Another £8 was credited to my account for the inconvenience.

Immediately thereafter my speed increased to 6 to 7 Mb/s, so I decided to stick with it. Alas this was only a blip lasting about a week before dropping back to the more usual 0.3 - 1.5 Mb/s speeds.

I've since stayed with them for the year (to get my money's worth for the line rental), and I am now leaving to go to Plus Net (fingers crossed for a better speed).

Contrary to many of the reviews, I found their customer service quite good - their folks seemed genuine and did their best to help. Unfortunately I cannot recommend them purely on their speed. BT used to provide me 6 Mb/s and are now offering up to 17 Mb/s on the same line. Post Office offered up to 8Mb/s but delivered substanially less. Personally I believe this is primarily down to TalkTalk who have not bought enough bandwidth to cope with the number of customers they have in the area, and Post Office customers suffer the same fate.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
Ayrshire Post Office  
It is the worst! The absolute worst! I read the reviews and stupidly went ahead! It's hell! Unless you're sitting in the same room as the box, don't expect to watch a video. If you miss a bill, ONE bill for 1 week, they cut you off and when you phone and pay immediately, it takes 4 days to re-activate. Customer service is a shambolic joke! You could not pay me to take out this line again. I'd rather have a sumo wrestler sit on my face. It is hell! You will want to die. It is worse than the terrorists.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Ayrshire Post Office  
I cant comment on broadband speed or reliability as it was never fitted, they gave me 2dates never seen them or a modem. When I cancelled because they broke the contract they want cancelation fee, and threaten you with debt collectors, they are the most evil inefficient disgusting company I have ever had the misfortune to deal with. And I will fight on keep away from it at all COST
  • Satisfaction
    1 star
  • Customer Service
    1 star
ayrshire Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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