Vodafone Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
Vodafone.
How Vodafone compares:
- Typical Satisfaction
- Typical Speed
- Typical Service
- Typical Reliability
Add your own review of Vodafone
1,570 Customer Reviews over 79 pages
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Reviewer
Dave
Location
Stafford
Date
13/01/2018
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Reviewer
Liza
Location
London
Date
11/01/2018
Comments:
THE WORST BROADBAND COMPANY ON THE PLANET!
We had an issue with our broadband connect for months, were calling Vodafone customer service every second day but they were super incompetent! Kept redirecting us, sending us routers (when our problems were clearly not with the routers). The final straw was today when my partner skipped work to wait for an engineer who never came. These clowns actually had the nerve to say the engineer was there the day before when neither of us were home. We changed service provider immediately.
NEVER USE VODAFONE! -
Reviewer
Dan
Location
Portishead
Date
07/01/2018
Comments:
Constant dropouts since signing up in November. Naively allowed them to arrange an engineer and send a new router, went over the cooling off period and now stuck with them for 16 more months. Loses connection for a few minutes about once an hour, disrupts our streaming and working remotely from home, and the boys' gaming. Much happier with Sky before them, slower but almost never suffered dropouts. A shame as I really rate them as mobile phone providers, been with them 16 years. -
Reviewer
Mark
Location
Durham
Date
06/01/2018
Comments:
Decided to take out the broadband after being a mobile customer with Vodafone for 15 plus years, biggest mistake of my life, after being told i would not have to pay for the install I was charged the £118, after complaining and requesting a call I had with the call centre be listened back to prove what i had been told no one ever got back to me, 14 months later and a further 3 complaints not one of the Vodafone staff have been in contact to resolve this matter, hands dowm worst broadband provider i have ever had in over 10 years. Avoid at all costs!! -
Reviewer
Robert
Location
Crewe
Date
05/01/2018
Comments:
Awful service office !!!! Home Internet awful !!! from December 19, I have a contract 3 weeks later, there is no internet all the time. I do not recommend . zero respect to the customer !!!! -
Reviewer
Stuart
Location
West sussex
Date
04/01/2018
Comments:
Ignored the reviews as most with good or better service don't bother leaving reviews so switched just before Christmas and I'm getting the same experience as I was for BT. Gone for fiber 36 as standard broadband is too slow but that's the same for BT. and any other provider and all For £10 a month cheaper. Handy app is great for disabling connections to stroppy teenagers who decide to play games till the small hours. Bill is paired with the mobile bill. But so far happy -
Reviewer
Mhp
Location
Warwick
Date
03/01/2018
Comments:
Had an awful experience with Vodafone and had to cancel within the cooling off period. The connection was not stable and would drop every few minutes. When I called Vodafone they insisted that the problem was at my end.Then they cancelled the connection without my authorisation and I'm now left without broadband for 20 days. Will never use this rubbish company again. -
Reviewer
Mr Smith
Location
Carshalton
Date
02/01/2018
Comments:
If you are considering vodafone broadband, don't do it, just don't! On fibre 76 and recieve a max of 35 from time to time, the rest of the time shockingly lower. This is below my guaranteed speed and they simply do not care. They have concluded it is my copper wires and refuse to do anything about it as "its not our issue". Complete and utter farcical service. Pay more and get a better service with another provider. Never never had such issues with BT. -
Reviewer
John
Location
Lewes
Date
02/01/2018
Comments:
Basically failed to deliver any service. Promised information but failed to deliver even that. Hopeless company. Do not buy from the, -
Reviewer
Nev Storey
Location
Chester-le-Street
Date
01/01/2018
Comments:
We were told the broadband speed would be up to 3 times faster at least than our previous supplier. It’s actuall nearly 3 times slower and keeps disconnecting really angry about this -
Reviewer
Zaza
Location
Milton Keynes
Date
31/12/2017
Comments:
76 Fibre. Access line gives 67MBps. Real is 1 to 3 MBps after 15:00 to 1.00. 2Mbps all through weekends. Jitter, no games.
Router fails even with Chromecast.
5.8GHz WiFi hangs up router.
I had better speeds with traffic management from other 38 Fibre provider.
Got overcharged. Suppose to be free installation, got to pay £49.00
Avoid -
Reviewer
Shorty
Location
Rochdlae
Date
30/12/2017
Comments:
The best broadbamd i have had no problems would recommend. Customer service is good too n for the price £25 a month i would like to see some other company compare to what vodafone can offer -
Reviewer
Mel Gurgur
Location
London
Date
27/12/2017
Comments:
I definitely wouldn't recommend, poor customer service provided, we've got broadband that doesn't work, my sister bought without asking me, problem still not resolved, their customer service team messing about online, they won't let us type while chatting, something dogy going on with this broadband provider, please be careful -
Reviewer
Mark Bennett
Location
Ryde
Date
27/12/2017
Comments:
have fibre as thought would be faster get between 1 and 3 down load. worse then my standard broadband. rang them they tested line said was a problem handed me over to tech team who said this speed was with in there acceptable perameters. So be warned don't sign up to a contract with the clowns -
Reviewer
anthony
Location
Walton-on-Thames
Date
26/12/2017
Comments:
Vodafone used to be a professional company which seemed to care about its customers. Unfortunately they seemed to have lost their way. Their customer services is appalling. We all know life is not perfect but hours and hours on the phone with them to try and resolve basic issues is something i can do without. A reliable internet is important to me and they are unable to offer this and seem to resolve any issue.
Please please, for your own sanity avoid them at all costs.
You have been warned!!! -
Reviewer
VINH
Location
ORPINGTON
Date
25/12/2017
Comments:
AVOID AT ALL COST, DON'T WASTE YOUR MONEY. VERY UNRELIABLE BROADBAND KEEP BREAKING UP IN EVERY 3-5 MINUTES.
ABSOLUTELY RUBBISH, WILL HAVE TO CANCELLED CONTRACT EARLY.
AVOID - AVOID - AVOID. -
Reviewer
Janet
Location
Me6nt5
Date
23/12/2017
Comments:
Doesn't seem to be working even tough they sent out open reach with out me asking -
Reviewer
John
Location
Wirral
Date
23/12/2017
Comments:
Arranged switch date with vodaphone, switch date came, no internet connection. Phoned costumer support, 30 mins later spoke to representative. Told there was a fault on my line and would have no service for 8 DAYS until the fault could be fixed. Strange that my previous broadband provider found no faults. Abysmal service from vodaphone -
Reviewer
D Rehal
Location
London
Date
20/12/2017
Comments:
I read all the reviews before ordering and to be fair they werent great.. but i thought id give it a try and i couldnt be happier.. yes you get a couple of teething problem but that was to do with open reach connections... vodafone sorted it with them and get a new socket put in within 48 of me calling. The service is great now and i have never experienced bad customer service from them. I would advise give it a go the price wont be beaten!! -
Reviewer
Julez
Location
Glossop
Date
19/12/2017
Comments:
I suppose most people only leave reviews when things go wrong, which distorts the real picture. Although Vodafone twice cancelled my order, it was soon re-activated and after a week of service I am (so far) very satisfied. The service activated flawlessly on the correct day, the speeds and latency are better than before and I'm paying £20, not BT's £48 per month for my internet!
Comments:
Told us that it could take up to three weeks to resolve.
Numerous chasing phonecalls resulted in assurances that the broadband order was being placed again and the provisioning department would ring us back.
No one ever rung us back. Rang them again (after 3 weeks of chasing them), the day after the original go live date, to find that in fact the order hadn't been placed.
We cancelled at that point.
Rarely have I experienced such terrible customer service A byzantine organisation of many departments, whose sole incentive appears to be to transfer you to someone else, rather then solve your problems. Avoid them like the plague.