Vodafone Home Broadband Reviews

l was with BT, it cost a fortune with broadband and line rental...vodafone will saved us almost £100 every 3 months with its latest offer...i nearly didnt go ahead because of all the bad reviews but the customer service, the changeover, the router, the speed and reliability has all been perfectly fine, no problems as yet, and hopefully never! so there you are..risk it if youre thinking of saving money, we've got exactly the same service as bt gave us but a damn sight cheaper!!

Don't waste your time. I went through 2 online advisors, checking the package I was to order, referencing with the postcode etc. only for the payment to be refused. A 30 minute phone call later I'm told they couldn't even provide internet to my area, and it's my fault for not checking first - despite the back and forth via online chat. And apparently, it's also partly my fault for not realising that the link from a price comparison website does not take you to Vodafone's site, but a 3rd party site... Better off spending your money elsewhere.

Major hiccup with the router when BB went live took 3 days to solve sync problem and a new router had to be sent out. Customer service was excellent the people in the Newcastle call center were very friendly and helpful and spoke a language I could understand. As for speed i am paying for 38Mb and getting 37Mb which is a much better ratio than the 200Mb I was paying for with Virgin Media and getting 74MB

Been with Vodafone since July after being conned into getting it we was told we would get a minimum of 60mbps but the highest we get is 40 we was told we wouldn't have to pay for instalment but we got charged the internet speed goes up and down all the time with it dropping out completely at least 5-6 times a day the wifi range which we was told is one of the best on the market doesn't work if your more then 10 meters from it and it can only support one or two devices at a time when we phoned up to complain all they said was the guy who sold us the deal shouldn't of said any of that cause it's not true when we asked about leaving they wanted us to pay the full 18 months up front so now we are stuck with this terrible internet

Just appalling. I have changed to Carphone Warehouse but still with Vodafone. 8 days later and numerous calls later - each time being told it will be resolved quickly I am no further forward.
I just don't want to have anything else to do with them but have to as I want to keep my number. Presumably that is why they just don't care about their customers. I suggest that you use any other provider apart from Vodafone.

Order cancelled 4th times of chasing them up I just cancelled. Fair to say I won't be joining them. How can a company of this size give such a crap service. They don't even earn the 1 star rating!

I'm getting 68 Mbit/s from Fibre to Cabinet 76 through copper during nights (don't go Voodoophone).
Copper isn't a technical problem if super fast broadband is available in your area. Problem is WHAT your broadband provider is selling you. Many of them in lame terms are selling box of 76 beer bottles but putting into box 3 to 6 beers only.
In UK usually you can't get Optical Cable to your door.
If you stream music/ videos from internet, or using Netflix, Now TV, Amazon Prime or other Internet TV then your options are limited.
My preference supported by Ofcom data by real speed (It is what are you really getting. Minimal amount of beer cans in box of 76)
Sky Fibre Max Unlimited 76 (35)
BT Infinity 2 76 Mbit/s (32)
Virgin VIVID 200 (30)
EE Fibre 76 (21)

Worst are Voodoophone, TalkTalk, PlusNet.

Please Pay attention to number 76!!!... With Fibre broadband with 36, 38, 52 you will have as a rule very slow broadband (sometimes no broadband) with big price tag.

Atrocious broadband, swapped from Sky who were quite adequate and have been forced to swap again because the service from Vodafone has been possibly the worst service that I have paid for in my life, slow to mediocre speed, worse than average ping but worst of all by far the frequent disconnects - 1 or 2 every hour, unable to stream videos or play computer games because of he constant interruptions, I will never use Vodaphone for anything again for the rest of my days.

For nearly 3 weeks now our internet connectivity has consistently dropped. I couldn't submit a complaint on their online form because it required the user to enter a mobile number (so they could identify the a/c) but we don't have a vodaphone mobile number, just a landline.

I did an online chat and a member of staff called me, asking to unplug etc. Eventually I was told an engineer should come out so we arrange for the Friday. When the call was ended I realised no-one could be at the premises for the engineer so I went online chat and made arrangements for the following Monday.

An engineer still turned up on the Friday and it was sheer coincedence that a family member came home.

The engineer indicated it was the telephone call blocker that was the problem.

The problem continued so I detached the call blocker (which had never appeared to have been a problem for the last 6 years) but the problem continues.

It is now at the point where the connectivity is so unreliable as it is constantly cutting out.

I would stress to anyone considering using Vodaphone that no matter how good the offer may appear, DO NOT USE THEM!

What a hassle! Signed up on 2/1/18 in store. Advised earliest connection would be 18/1/18. Text and emails to confirm this. Stayed home 8am ‘til 1pm. No engineer. Called Vodafone to be told that Openreach had changed the date to 19th but not told them or me. Asked for an early appointment. Vodafone called at 8am to say engineer had started work and could be outside! Turned out to be a lie. He finally showed just after noon. So 2 whole mornings waiting in addition to waiting for the "signed for" router delivery. Was told it would activate at midnight. It didn’t. Called again. Apparently the router sent was not the router registered and that mattered. Told it would all be OK next day. It wasn’t. Apparently Vodafone employee had mistyped their own company web address, so router still not registered. Told to do a hard reset and wait for another hour. Finally it works! Speed as advertised but this is first day. I have never had so much hassle with any other broadband installation.

Moved from a cancelled 2 month disaster with BT. How OFCOM permits this shower to trade as a company is beyond me .The back office function is chaotic and the Indian call centre good for nothing. BT uses unacheivable line speeds to sell broadband . Vodafone changeover came and went with no issue .The promised speed is exactly where it should be and something never achieved with BT. Vodafone does not seem to traffic manage or prioritise . This maybe due to the massive capacity of the old C&W business fibre network Vodafone bought in 2012 .
I have very stable bb at the promised speed and my monthly bill has been halved. Yes Vodafone has had its problems but there is a will to improve unlike BT who just want your money.....

I have Vodafone Broadband for over 4 Months now, and i got to say it is by far the best Internet connection I have had in the last 15 years. I have been with Virgin, Sky, BT. they all give you slow connection to what they initially promise you. However, with Vodafone Broadband i am pleased that i made this chose. the internet during this 4 months i did not get disconnected once, and my speed has been solid between 60-79mbps which what has been promised By Vodafone.

AVOID AT ALL COSTS. DONT BE SCAMMED BY VODAFONE LIES.
Joined Vodafone in December. Told no set up costs my subscriptions should be £25 per month. First bill came in at £39.24. Contacted Vodafone to be told lots of lies why this was. I have a mobile account with Vodafone and a Home broadband and phone account. So paid Vodafone broadband on the 15th jan. on the 18th jan arrived home to my broadband and phone suspended. Phoned Vodafone to find out the issue. These clowns had no idea what the issue was so was given more lies. I paid the broadband through the app on broadband. I finally found out the payment I made for my broadband they swapped the payment to my mobile account. Not authorised by myself. I said this is not acceptable the payment is for the broadband my mobile bill isn’t due till 31/01. They said sorry I cannot unrestricted the broadband unless you pay another £39.24. I said you are kidding. But no. I hope the owner of the broadband realise that Vodafone are using their money for their own gain. As Vodafone are only a third party for the broadband. Will be emailing the broadband company to let them know I’ve paid them and they need to claim this from Vodafone. Ombudsman are aware of this. AVOID THESE CLOWNS

I hesitated a lot to choose any broadband as we find negative reviews for all of them.I finally choosed vodafone since two weeks and am plenty satisfied with the speed and the service.I was able to use the net the day of opening without any problem after three hours.Hope it will last.

Twice order canceled without any reason. Customer service is useless. Please stay well clear

Avoid!!
Problems with the set up and then direct debit has failed repeatedly. I paid them by BACS as it as charity and they couldn't find the payment. I'm minded to try and cancel early. 0/10 for customer service. The people are trying their best with systems that are clearly not properly set up


Try someone else!

Just moved to Vodafone and although it took them all day to move me across I found that the customer service to be quick to answer, friendly and fixed the issue. Then called back an hour later to check everything was working. Excellent.

We signed up to them and the internet literally didn't work. Was cutting out constantly. Can't download anything on sky. Nothing worked at All! We called them and decided to be upgraded to fibre broadband they said it'll be done within 11 days. 11 days came and went and nothing. Internet wasn't working at all now. So my husband spoke to them on live chat. And they said it would be another 2 weeks! No reason why. So after been told 11 days it would actually be 25! I tried calling. They said I'd be on hold for 1-2 minutes, 45 minutes later still no one available to talk to and still on hold! We are self employed and do a lot of our work online at home. We have decided to leave them, and join someone reliable, as we don't trust it be done in 2 weeks as they've already lied.

If I could give 0 stars I would. Diabolical signal and shoddy “help” from customer service. 5 months I have been complaining about my connection and STILL waiting for a new router to be delivered (4th time lucky hopefully this Wednesday but I’m not in the least bit confident). I’ve taken days and days off work waiting in for deliveries and engineers and probably a solid week on the phone and web chats but still can’t watch one episode of Netflix sat 4m from the router.
Don’t put yourself through the stress of Vodafone broadband
I think I’ve lost half a head of hair from the stress this has put me through re doing/handing in assignments.

Do not punish yourself by signing up to Vodafone.
Stay sane - avoid totally.

Got a speed problem or similar? Go to the BT Wholesale Speedtest.

Run a complete test don't stop until it is finally complete all pages about 3 or 4 of them in total.

Do the test again and again until it shows true low speeds you are getting. Sometimes it won't show correct true also.

It will and you then have proof of your connection. Next read and copy exactly what it says on the final page it will make sense when you are there.

This will fix all speed problems and is the only know valid way to do so today for internet problem issues.

Always make sure your setup is correct wiring and all. Go as far as replacing phone socket to router wire if have one also. So you will not be charged for any problems you may have.

Make sure router is set exactly as customer service scripted call will tell you to do when call ISP.

* IMPORTANT * IMPORTANT * IMPORTANT *
Make sure you test using only wired connection. Not using WI-FI at any time for any test. Since WI-FI can be an issue. Test first with wired connection yourself with WI-FI totally disabled (turned off) in the router. Failure to do this may cost you if found later a WI-FI issue.

As long as the speed is correct. The Speed problem with WI-FI will then be known. Ask ISP if router has known WI-FI issues if not then buy and install your own router. Ensure it is a router that has been tested by OpenReach do internet search for OpenReach Router Tests or ask ISP before purchase or use another router. If use another router you should be able to do so using connection settings from current router including logon details etc.

This is the best way forward to correct Speed and Line problems. Don't assume it is always the ISP or network issue know it is not an issue with your router and wiring.

ISPs will no doubt read this and may try use some of this against you such as above. But with details here there will be no doubt where problem lies and what you do about it. This is all simple ABC.

If you still have a problem then use the 30 days and get rid of the ISP. Do tell others of your issue here. Then will have a more complete true picture of UK ISPs.

I have rang Vodaphone and I would agree what some of you have said they are incompetent and unskilled. Vodphone problem begins and end with it's staff and in-house staff structure until that is fixed steer clear of Vodaphone for anything.

Problem for any company old staff always hold onto old ways any newly trained staff will be turned by old staff ways soon after 'old rot remains'.

For any company it is not worth spending any money on new staff and training them all the new ways. Unless any company clears all old staff from top down first. Not until then will any company evolve to be better than they were previously. This basic ABC applies to any company anywhere.


Finally the Ombudsman Resolution etc for UK Broadband. Pitiful incompetent mainly because the rules they use have huge loop holes in them.

Like this have a problem ISP then deletes to make them good Ombudsman only knows what ISP send them. Anything that has been deleted even if temporally. Is never seen by the obudsman so they will never know the true picture. How many people will have ability to record all their calls to ISP from home phone. Call with a mobile then always record all calls to ISP you never know when you need them to prove to ombudsman complete details. In doing so ombudsman may then fine heavily such bad ISPs. This loop hole is well known in industry but is not known by the public.

5* stars for this info. This info should be everywhere on this site and always easily seen. I post this nowhere else lets see how intelligent the site owners are with this information. Maybe someone should copy it else where also to other sites.