Vodafone Home Broadband Reviews

AVOID
initially they canceled the first order without telling. so had to go through the whole process again. when i eventually received the router it has been terrible since day 1 constantly dropping out every 20 mins or so for the last 2 weeks, we were given a guaranteed minimum speed of 73mbps, when i can actually use the internet i have tested it at between 10 and 30mbps i have spoken to then they have had me change a number of settings on the router that has made absolutely no difference at all. i have resorted to using my mobile data as the broadband just drops so much and i cant ever do anything. i will be calling in the morning to cancel. i would strongly recommend you do not switch to vodafone.

I changed from BT to Vodaphone as cost was half that of BT with 5x faster speed promised. The experience has been a disaster. I live out of two addresses and Vodafone refused to deliver the router to the supply address as that was not the address recorded with the payment card. Not a major problem, as my wife was at the card address at that time. The delivery driver arrived at the expected time, but waited only seconds for the door to be answered before leaving - my wife answered the door to see the driver turning the corner. An email was sent promising delivery the following day but no time, and no facility to contact the delivery people. My wife stayed in all day to receive the parcel the following day, changing her prior arrangements, but there was no delivery. Eventually my wife drove a round trip 40 miles to collect the router. The following day my BT supply terminated. I tried connecting through the old BT router but could not make this work. When my wife arrived from the other property with the router I spent several hours trying to make it work. Eventually, on waiting ages for Vodafone service to answer the phone, I was told that my scheduled day for connection to Vodafone had been postponed a week as they had been unable to arrange engineering works. So I am left without any access for a week. When I finally did get service I find download speed is only a fraction of that advertised. I reported this, but two weeks later I have not had any improvement. On top of that, in my backlog of emails I find one from Vodafone saying that an engineer had called for the installation as arranged, and as I had not been in for the appointment I would be charged a fee. But no appointment had been made - this was the first I had heard that any engineer visit was necessary, and anyway I had been in at the property all day on the date they stated and no engineer called. When I did get service no engineer had been to the property for the supposed works. At this point I discovered that the internet was way slower than promised speed. I reported this, but two weeks later I have had no resolution. I really wish I had not signed up with Vodafone, but committed to an 18mth contract now. Hopefully, once everything is sorted out and working properly it will be OK, but not very confident. I would advise others to stay away from Vodafone.

Switched from Sky. Works flawlessly, up and running within an hour.

I had hesitations reading the reviews, however there is 2 sides to every story.

I had issues to start off with. I contacted Vodafone broadband and they sorted it. Half of Vodafone line is owned by them the other half is owned by bt openreach. Alot depends on how good a quality the line is and how far away you are from the connection. If you contact Vodafone they will sort peoples problems out

I dog understand how they broad band app provided by Vodafone states 40mbps sync speed but when i test online only 2mbps it is on the fastest test?

Vodafone processed my order incorrectly by installing a brand new line for broadband instead of taking over the working line of BT. So I end up having two landline numbers and two broadband package. What is worse is that they did not send any confirmation of service after the installation because they have got my email wrong so I did not realise this until BT chase me for payment. Very poor customer service and very annoying indeed! I spent the whole Good Friday morning dealing with this mess that is created by Vodafone and they denied it all the way and refuse to compensate.

Terrible customer service, terrible connection quality, good speed when it actually works, good router again when it actually works. I would not recommend anyone to switch to Vodafone!!!

Rubbish service and reliability. Service goes down again and again and again. Have to wait on hold for hours! Can't wait to change providers and will never go back!

very poor service, signal fluctuated from nothing to 30mbits but then back down to 7..
spoke to several People, all ow whom were friendly. however were unable to resolve the issue. had to keep going though the same steps over and over.

ended up canceling the contract as service was so poor.

I would strongly advise everyone to stay clear from Vodafone they are useless with apsaloutly everything, I ordered the internet about a month and a half ago they told me they can't do finer in my area the bloke on the phone advised me to order another one so I did It never worked then I had to wait for an engineer who still couldn't fix it and then I had to wait for another engineer who still couldn't fix it then Vodafone tell me they can't do anything about it we have to cancel our internet with them but have the cheek to say I have to box up the router and take it to the postbox to cancel even though I've missed out on 2 days wages sitting in for this all to be sorted waited a month and a half with no internet to get told I have to cancel I would never recommend these to anyone please think before taking there rubbish deals thanks

Originally a sky broadband customer, moved to vodafone as attacted by being cheapest on the market. i now pay £20 per month for 38mb. Initially it started off a bit shakey , they canclled more order without telling me i only found it they done this when i rang up after not hearing anything for 2 weeks and not having received my router. Anyway a fews days later i received my router and had an activitation date a week later. On the day of activation it said i should be up and running by midnight, i checked the following morning and still no internet. I called the next day first they told me it was to do with the parental settings so they changed something on the router i was actually at work at the time so didnt have a chance to test until i returned home , to find it still wasn't working. so i called up again and they asked for the serial number of the router which i provided and they said the router wasnt registered on their system! They registered the router and within 15 minutes i was online. Since then it has been working fine and getting same speeds if not better than when i was with sky. After a shaky start it seems to be ok, touch wood!

Worst broadband experience of my life. Avoid like the plague. It may be cheap, but you get what you pay for at the end of the day!! I've been with them 4 months so far and experience constant internet drop outs. Like watching episodes on BBC iPlayer or Netflix? well forget it, unless you're prepared for CONSTANT interruptions. I pay for the 76mbps, and promised/guaranteed at least 44mbps, but generally get no-where near this. Their customer service is also a joke... I cannot wait until the contract ends. Left BT due to their constant upping of prices (to subsidise BT Sport which I never watch), but at least it worked, unlike this garbage.

AVOID AVOID AVOID
THE WORST BROADBAND COMPANY THAT I HAVE HAD TO DEAL WITH IN MY ENTIRE LIFE
YES IM ANGRY NOW
I was paying for 70mbs and only ended up getting 2 or 3mbs !!!
No gaming, streaming or webbrowsing for at least 3 months for me since i joined. I’ve experienced the stone ages for the last few months
I must have rang over 50 times to get the matter resolved and they have no clue what they doing. I just ended up cancelling everything
I shouldn’t have changed providers, worst mistake i’ve ever made

AVOID AVOID AVOID

Excellent overall

I have had Vodafone broadband for six months now I was paying for up to 76 mps and on average I was getting between 5-10 at the most.
Every time you contact Vodafone the problem all they said is we will raise a ticket but enough was enough
I decided to cut my losses and pay the early termination fee it was the best £100 I have ever spent
I also cancelled my 2 mobile contracts
Just remember you only get what you pay for

All family have vodafone mobiles, so we thought it a good idea to add vodafone home broadband. Good in principle. As Vodafone are on the same local loop as the ceasing entity no problem right?

Well no. Vodafone said they couldn't port our number which we use for business. Vodafone said it wasn't their responsibility to investigate with BT Openreach. Checked with BT & Ofcom who confirmed it was Vodafone's job to resolve. Vodafone wouldn't have it, I could not get by the CS rep to escalate, I tried really hard, but Managers don't make promised call backs. I even wrote to the CEO who didn't bother to reply.

Seems to me anything out of the ordinary, they either don't have the expertise, or more likely they can't be bothered.

The latter appears true with most probs that users have - interesting to note the number of Vodafone routers sold on ebay in the last 6 weeks, and the number for sale - a lot of disgruntled users?

Finally arrived and after a seriously rocky start we were able to speak with someone who actually knew what they were talking about. Mobile account could not be consolidated with BB account, so now I have to live with two bills, (not too inconvenient), on the whole pretty dam good service after a rocky start, recommended service - Thank you

Worse broadband connection ever, keeps dropping off every couple of hours, biggest mistake to go for such a awful broadband company

Totally useless broadband, sometimes measured in the Kbs. Never got through on phone, aalways hang on for an hour then give up. cannot use chat as broadband constantly drops out and chat disconnects, then have to start all over again, then drops out etc. AVOID.

I set up a deal with Vodafone for two premises, soon after I signed up someone decided to use my postal address to move their SKY broadband instead of their new address they gave mine, very soon I got a cancellation notice from Vodaphone with HEFTY BILL this meant I lost my line and nearly my landline number, I had to pay extra to get my broadband back, since then I get charged for phone calls that should be free, the speed of broadband is useless my device is often locked out although fibre optic, when I wanted to check my usage and devices on my broadband I was given incorrect information from someone abroad who clearly did not understand me. not happy folks beware, I am looking for a better deal .