Vodafone Home Broadband Reviews

absolutely the worst internet i have ever seen. never had the speeds they say they offer, never had any solution from customer service.

absolutely the worst service.
do not even think of getting them as your providers

the absolute worst broadband I've ever had. Switched from Sky as was promised super fast broadband up to 40mb and never below 38mb - I never get this speed! They're supposed to refund you for every day that you dont get the speed you pay for and they make every excuse not to pay you and blame you for the speed? I live in a small flat and my son gets a better connection connecting to our neighbours in the next block of flats rather than our wifi box which is less than 5 metres from his room! DO NOT WASTE YOUR MONEY.

I switched from Plusnet over to Vodafone because of a cheap deal which turned out to be a big mistake. I've regularly had limited service and buffering compared to my service with Plusnet and By before then. Although they have apologised and given me 50gb to tether with whilst without service, nothing beats reliable broadband. I loose service most evenings even for just a few moments which is annoying to say the least. Think I'll be switching back to Plusnet.

No service, no customer service, waste of time. Do yourself a favour, don't bother

I changed from virgin to take up a 18 month contract
Big mistake. The service isn’t reliable most days. Customer service talk you through reboots which then show the full service only to drop off again later. Don’t sign up. I regret it and am stuck with a contract that doesn’t deliver

HI, well I ditched Origin to move to Vodafone and I am so glad I did.

Origin never gave me the speed they promised by some margin, paid for 38, most of the time got 20 and that after spending hours on the phone with them (Nightmare business)

Now on Vodafone I am getting 50+ and loving it. it has never dropped or gone below 49mb even at peak times. OK I am not getting the promised 55mb but they have given me a 15% discount because of that, so from my point of view, I am paying some £7.50 a month less than Origin and consistantly getting more than double the speed - Bonus.....get in!!

Changed from Sky due to price and guaranteed min speed of 25mbs. Guaranteed speed is a joke. App said synced at 25 mbs but speed test software saying around 5 mbs. They dropped the price by 15% but it is not worth the money. Sky was very reliable, very rarely dropped out and speed was pretty consistent. I would not recommend changing to this ISP unless you are willing to put up with regular drop outs and poor speeds. You get what you pay for.

THE WORST BROADBAND EVER! Thought I’d save money by getting fibre for £20 per month through Vodafone. Constantly drops out and I can’t even load webpages in less than 5 minutes. YouTube videos don’t load in 360p and the internet kicks my Xbox offline every 15 minutes. Contact Vodafone for them to tell me that my exchange is overloaded on the fibre line and that it’s an Openreach issue, and not their fault. I contact Openreach to find out that they have no idea what I’m talking about! Vodafone will just fob you off constantly. I would rather spend £100 per month if it meant I would have reliable fast internet

Three words a load of rubbish very slow only works when it wants to had nothing but problems with it from day 1 do not get this broadband you will regret it I'm counting the days till I am out of contract

I switched from BT to vodafone in April 2018. I've never experience a problem. Switch over was painless and the service has been continuous without interruptions. (Being .7 miles from the nearest exchange may be an advantage).

Brilliant, was with Origin (urgh) was slow, just service was diabolical, took 4 days to answer an email to be told to ring, after 2 hours waiting to be answered hung up

Vodafone are brilliant, old ISP said my line would not support anything over 25mb download, somehow Vodafone have miraculously achieved over 55mb, now that is just a tad quicker than 25mb Mr Origin.

Cant rate customer service and I have not needed to call them but everything works just fine and so fast now.

Switch to them, you won't regret ir.

Two weeks ago changed from BT to Vodafone because BT had raised the price once again mid contract The change over went without a hitch and had no problem speaking to customer service.

Been with them six months, absolutely terrible.

1. Signing up was a nightmare - refused to accept details, tried to charge me the wrong amount, repeatedly rejected my card details.

2. When it went live service very very patchy - constant drop outs and slow speed. An issue that has never been resolved to my satisfaction.

3. Customer service appalling - nothing is ever done, you have to explain everything ten times over.

4. The router is sh*t.

Stay away from this clown company.

I ordered my broadband circuit & later found Vodafone cancelled the order reason being they were fed with false information from some credit check agency. I have not ordered a million dollar circuit & a £20 monthly package.

Took up their Fibre76 offer which was the cheapest at the time from a more trusted provider.
Handover from BT went as planned and was up and running by 5pm of stated day, with speeds comparable to BT.

Since then connection has been reliable and consistent, save for some disruption during road resurfacing in the area.

Following BT work in the area, am not receiving a downstream speed of 72Mbit! (so looks like it's now fibre to the cabinet).

Only frustrations have been an inability to initiate a line check after basic verification (as I could with Virgin & BT), and a very basic modem with limited functionality (doesn't support IPv6 or more advanced DHCP/DNS setup).
Overall, considering cost, speed & reliability would happily recommend them for most.

I contacted Vodafone customer service over an issue concerning unauthorised data usage on my mobile wifi device.
I had recently changed my package which had always had a data cap. I was unaware that the new package was no longer capped. Unfortunately a subsequent bill showed excessive data usage which of course I was charged for.
After my first conversation to discuss the situation the agent advised that the company understood the problem and would find a solution, and that I would get a call from the "back-up team" within 2 hours. The call never came and when I rang again the following day I spoke to a different operative who insisted the bills had to be pad in full and continually referred me to online or via-app notifications and conditions which would have alerted me to the situation.
He also certainly lied when he said attempts had been made to call me as I had sat by the phone for 3 hours after the first conversation.
I was finally offered £10 compensation against charges of hundreds of pounds.
Shocking and appalling treatment of a long-standing customer!

Swapped over to Vodafone Superfast 1 from EE Broadband yesterday. I didn't even have to tell EE i was leaving as Vodafone sorted everything out.

I didn't realise just how slow my old EE connection was until now. Now I can download On Demand programmes on Sky and be watching them within a minute instead of an hour.

I haven't rated the Customer Service as it's early days and I haven't had a reason to contact them.
So far I am very impressed and glad I made the change.

Bad customer service, very bad

rubbish. my broadband has been contractrd for 15Mbps download but very very often I don't even have 5Mbps!! very unstable. sure I got 25%off my bill for that but so what I'm not able to watch any movie on line! I DO NOT RECOMMEND IT!!!