Vodafone Home Broadband Reviews

Installation a week late. A week later, dozens of phone calls and hours on the phone to tech support and still no connection. Disappointing

I was nervous about moving to Vodafone but it is all good. Top professional service. Fast steady broadband. Were there any hiccups? A couple but so minor not worth mentioning. I would definitely recommend.

I am utterly regretful that I bought vodafone broadband. The speed is so awful, I can not even connect. I have spent couple hours with different vodafone advisers and it is not solved yet. Moreover, the deal I bought also included free gift and when I tried to register, the system did not let me and it was said that I should wait 2 months for gift registration and besides they would send me mail regarding free gift.I trusted them and now I have learnt that due date for gift was over and as you can predict, I have been shocked because I have not get any mail so far.

I tried to contact with vodafone many time regarding the gift issue but still I have not get any response. I am completely overwhelmed and tired now. Buying vodafone is one of the worst deal I have ever had. I wish somebody can learn from my mistake and misery.

Worst company ever never resolve a problem just keep you on the line for hours. Online help of no use either. Of late my Landline was barred with no warning; because my wife's mother abroad had passed away and she had to make extra calls abroad; they would not unbar the line until my wife paid extra plus interest to them with a credit card and then the line was unusable for a day. AVOID this company keep away.

The price is attractive but everything after that is very disappointing.
- The speed is very low
- The service drops out every few hours and when I contacted them they would always make me open the socket and then tell me that there is no problem
- Call service team are very polite but lacks the right knowledge
I guess Vodafone have launched the service in a hurry and without adequate system and knowledge

Everyone reviews for bad experiences. I've been with Vodafone for the best part of a year and it's been a very good and reliable year. The router is reliable and has good range within my 3 bed house. I can stream seamlessly and I can't actually think of a single time it has done the annoying "buffering" thing! Customer service when I called over the last 2 days has been excellent - fair and not pushy at all. Overall I've been pleased with Vodafone's broadband.

If you want okay broadband (alot slower than advertised) for a month then this is the broadband provider for you.
After a month they forget to provide you internet and then you have to call them at least 10 times on a wild goose chase trying to figure out what is wrong. Then after 2 weeks you give up and switch to another provider, as they still don't know why you magically stopped having internet.
Or you could save yourself this hassle and just use any other broadband company who will provide you reliable internet for the whole 12 month contract.

AVOID. I'm 7 calls in, I have had my router sent to the wrong address despite two phone calls to get the address corrected on the system, letters, texts and emails with different addresses for the engineer visit and I'm being told that if I'm lucky an engineer will be with me 18 days after I signed up for home broadband (after an hour wait to speak to customer services). I don't even have vodaphone broadband yet and I already wish I had never gone near this company. Avoid.

Absolutly awful speed and even worse customer service. Had had issues for a while, have been promised all sorts to sort it - no one helps.
Tech 2 team were supposed to call back - still waiting after 3 days. Have asked to be released from contract which has until May 2019 to run - rep called Rana in Egypt - I am almost sure she laughed at me when I asked to be released and again when I asked to esculate complaint to manager who is not available for 2 hours!
I pay for 76mbps - supposedly syncing at 67 but I get between 2-4mbps every evening.

Totally rubbish service!

Switched from sky, I feel like I have done great mistake, never had a problem with sky broadband, Vodafone broadband is crap, dropped internet every 2 to 3 hours interval and even they can’t fixed it, so bad experience with with Vodafone I don’t recommend to people to join with Vodafone broadband.

Was good but now awlful but you still have to pay

Why no 0 star review possible? Signed up to vodaphone but then it seems they can't provide me with the service I signed up for. Didn't bother to contact me. Fobbed me off. Can't give me a date and have effectively left me with no service

Switched from sky to vodafone based on price but the broadband speed never gets above 25mb

Internet constantly down. When it did work I got about 2mb.
Had to send router back. No prepaid bag to send it. Tried to charged me £72 for a late return I knew nothing about. Do not use vodaphone. Its cheap for a reason

I joined vodafone having had a terrible experience with nowtv but that is another story ....swapped to vodafone and things are possibly worse ! I was promised when I signed up that I could keep my home phone no ( had it 30 yrs ) so no way could I remember another . Spoke to a very helpful uk call centre on joining ( they are ever so good when they want you to sign up ) . I was told I had to wait three weeks for connection ...fairly normal apparently . Connection day came and guess what they've issued another number . Spoke to the tech team ( call centre in India I think ) and was told they would sort in 24 hrs ....did they ? Course not . Phoned back and was told a minimum of ten days . However as an act of good will they wouldn't charge me for the home phone for those ten days .....errrr I should think not !! I'm not paying for what I haven't had . They are a frustrating joke . I shall leave within my cooling off period and return to sky with my tail between my legs .

The WORST ever. Ages to swap, 3MB only. Kept on hold for hours. I mean HOURS. Staff don't know what they're doing but try and be helpful. Promise of call backs never happened. manager escalation never happened. CANCELLED. Will complain to Ofcom. Bad router, failed 3 times in 2 months, had a new one that keeps stopping. Not happy at all

I switched from virgin media to Vodafone and it is a bad choice it took 5 weeks for connection and the connection is disgusting it made me lag on my PS4 games so bad my I had to turn my game off before a smash it and and YouTube videos don't work extremely well. I have too watch my videos at 480p and it's isn't a great experience NEVER EVER GO TO VODAFONE!!

It is absolutely rubbish.

Avoid!! No where near speed promised and instead of sorting just gave small discount for life of contract. Free gift had to claim in certain time then when filled in form at right time got no confirmation.

We came across from Sky after seeing a good offer.
We have had nothing but trouble with them throughout this year.
1. The customer service was abhorrent. Worse than talktalk, worse than any other company I have dealt with. I was lied to repeatedly about speeds and why they weren’t taking the money out of my account, they openly called me a liar despite me showing them proof I was correct. Not just once, for five consecutive months. I was cut off each month despite proving each time they were wrong. It is difficult to describe how atrocious their reps are until you deal with them.
2. The speed is quite good, I like the way you can increase the broadband towards certain devices on the mobile phone app, however the range on the router is transient at best an can be very poor just ten feet away.
3. Their much self praised router isn’t the worst I’ve seen but it isn’t the most reliable I have had. It can be very annoying to have the internet drop out randomly for a few seconds.

We have changed over to another company the day our contract ended. Helped by the fact they were charging us more per month than we should have been.

I will never use them for broadband again.