Vodafone Home Broadband Reviews

After seeing so many negative reviews I figured I'd give my own review after having very positive experience with Vodafone. My broadband was available and activated straight away on activation day, 6 months later when we moved we unfortunately were not connected on the activation day however the day after I called customer support who were very helpful and got us up and running within 20 minutes.

My only issue with vodafone broadband would be that it does cut off at times and you have to switch the router off and on again, however no other issues as of yet.

6 months of poor service so far... I can't say I have been happy with Vodafone; the speed is much slower than advertised. I typically get 11Mb/s, I'm paying for 38Mb/s. It was running at 35Mb/s for the 1st 10 days. Never again since.
Unfortunately, the customer service experience is poor. The staff are polite and apologetic but nothing improves. They like to blame me the customer and they do not follow through with what they say. This has resulted in many wasted hours on the phone and web chat.
I would strongly recommend anyone to look elsewhere for their broadband.

Been with them for 2 months following their promise of speed or discount. But all I've had is an unstable internet service and promised from multiple people who must just follow the same old script that still won't resolve the issue. Online chat, phoning and emailing gets you nowhere. Trust me if you're getting good enough broadband don't consider moving just because the price looks good. You will regret moving to Vodafone!!

If I wasn't already convinced that Vodafone's customer service was dreadful, the threat of £72 charge for not returning a router sealed it! Decided to drop them for another provider after poor service (had to use Google DNS to get some site to work) and blocked sites too (nothing dodgy - just regular sites) I needed to move. They stated how I had requested to return their router (I hadn't) so would be sending out a returns bag. That's fine - I don't need the router so they can have it back. No problem. Two weeks later still no bag but now I'm getting threatened with a £72 charge for not returning it! 45 minutes on the Live Chat today trying to sort this out. I will happily tell everybody how poor Vodafone is now, so it will cost them more than £72 in lost future business.

Been with VF for a few months now, after switching from BT due to cost.
Speed steadily getting worse with increasing drop-outs.
Customer service have actually been very polite and helpful - have called me back on several occasions when promised. However I think they simply can't fix the issue. Basically speeds ( measured via various test sites) is consistently poor, plus the wi-Fi coverage in house seems inferior too.
I am considering switching again (back to BT probably) as VF are unable to provide a fast stable service. I stream a lot of sport and it's impossible to enjoy a full football match without buffering / drop-outs

The worst experience I have ever had with a telecommunication company. I had a mobile broadband, the website stated clearly that the end date of the service. Three months after the end date, I get a bill for the past three months. I call them up and they tell me that I have to give a notice and the services will be cancelled after a month and I will have to pay for 4 months in total after the "end-date" of the service.
The customer services and complaint lines advisors are very rude. Whenever I asked a question, their reply was, "Well, that's very unfortunate""Well, that's how it is".
What I didn't understand is why there were no emails sent in the past three months to tell me there is an outstanding balance? and they didn't have an answer for that. They don't care about their customer satisfaction, they only want to squeeze and extra amount of money.
Very bad service, very rude customer service agents.

Not sure what the hating is all about. After being with talktalk & Sky in the past Vodafone are a refreshing change. The best broadband customer service if not one the best customer service full stop.
A few weeks after getting broadband it went down fof some reason & they sorted it, up & running again with an engineer within 24 hours. Changed my payment date twice & no issues at all. Speed is good, every now & again it may lag a little but its rare & tbh its to be expected, the speed is the same regardless who've I been with.
Highly recommended, don't let the reviews put you off - don't forget most people only review to moan so you don't get to see the good side

Utterly disgusted. Abhorrent service. Line continuously drops out. Customer services have given the run-around for months. I've gone through every step imaginable. Wasted time, ruined evenings. I'm just utterly disgusted...

horrendous customer service, internet speed and they cant even keep the landline connected. despite 5 complaints and some very rude customer service advisors we are still no further forwards. they don't even reply to your written and emailed complaints!
they know its awful as they have stopped offering their service in out area but they are happy to make those of us who have their broadband and landline suffer

This is a lying company that just wants to get your custom the speed is no better than dial up don’t wast your money GO WITH SOME OTHER COMPNANY GET OUT WHILE YOU CAN YOU HAVE BEEN WARNED ITS RUBBISH

Overall I can't fault Vodafone Broadband. I've got the 76MB service, which rarely goes below 60MB. Last year it started getting really bad, due to contention (too many users), it took six months to fix, because they had to install new fibre locally to support additional connections. Then it was back to it's usual reliable service. Vodafone bend over backwards to resolve issues and reward loyalty.

Overall service ok got the speed I need I something go you get past from piller to post and there make promise they cant keep

A VERY AVERAGE broadband service. I signed up for the 36mbps at £20 in March 2018. The router arrived on time and I was connected before 8AM on the scheduled day, so everything went smoothly. I never had issues with billing, and never contacted Customer Service so cannot comment on its efficiency. The speed was consistently as advertised. However, the reliability of the broadband itself is very average and only really suitable for very light users. On a wired network, the connection would drop out approximately 4-5 times a day. I found the biggest issues with the router and Wi-Fi. My Samsung TV would struggle to stream HD movies, so buffering was a major headache. And the range of the router was very weak in a standard 3 bedroom semi, with smartphones unable to connect a lot of the time. I found this broadband wasn't kind to 3-4 devices simultaneously connected. These issues were bearable up until February/March 2019 when they dramatically worsened. I tried changing the settings on the router, but no luck. And I wasn't in the mood to spar with Customer Service with BT offering a good deal at the time (despite BT's abysmal customer service and horrendous setup issues, it's 50mbps I previously found was reliable and suitable for my medium user needs), so I terminated my Vodafone contract early (which cost me around £50). Vodafone was then the cheapest I've paid for fibre broadband, but not recommended as it couldn't handle standard expectations of the service.

Where do I begin! It is hands down the worst broadband i have been with. I have wasted hours speaking to them on the phone with no success. They shirk responsibility and drag out the whole process. My problem was slow speed and constant dropping of connection. What a joke of a service. I strongly advise you think twice before going with Vodafone.

The main problem I have with Vodafone is their absolutely AWFUL website. It often has internal server errors. It forgets my passwords when I save them, and gets confused between my mobile and broadband accounts. It's pages are often down for "maintenance".
The broadband is pretty unreliable.
The customer service agents are polite but are severely limited by rubbish procedures.

Terrible slow speeds and overcharged every month, Check your bills!!

Be with vodafone for 9 month of 18month I have left them now worse provider ever what with red line fault and bt line fault then it must be your router speed was dropping to 2mps at night and weekend do not use them you have be warned

Avoid. I've wasted hours on the phone to them and still no broadband activated. Staff are reading off script, they say they will check with the relevant team blah blah. It was supposed to be a smooth switch over from my previous provider (sky). It is anything but.

Horrible

Have had Vodafone broadband for a couple of weeks. Delay in getting up and running. Charged more than quoted. Not getting minimum speed on broadband speed testers (except on Vodafone app)... odd that! Have spent nearly 4 hours over last two days getting nowhere waiting for phone to be answered or on online chat. Not impressed.