Vodafone Home Broadband Reviews

Switched to Vodafone Fibre 72mps May 2018. Everything average and ok till March 2019 when broadband kept dropping and speed dropped to 12mps. Called tech support got asked to go through broadband for dummies dumb checks on my side as they claimed router was getting 72mps speeds. After all the messing about and still no joy they agreed to send an engineer out. The day of the visit no sign of engineer. When i contacted vodafone was then informed there was a CAB hardware issue at my exchange and they would request BT to sort it out. Now 2 months on and no improvement and calling tech support they just fobbed me off and went through the whole "is your wifi channel wrong" rubbish. So fed up paying £70 to quit contract early to go with Plusnet. Aweful broadband service. Avoid.

While checking out these reviews due to consistent drop-out of internet since upgrading to "Superfast 2" in February, I realised that potentially I am stuck in a loop as Vodafone continues to ignore there is actually an issue with Broadband service. I wrote this to the Vodafone UK Home facebook page: "Been with Vodafone BB for over 2 years now. Upgraded to 'Superfast 2' in February this year. After lots of confusion, it apparently kicked in. But, getting lots of drop out (any time of day). Got some very frustrated "on-line gaming" boys in the house having consistent interruptions to the internet service. Having had enough, was going to ring Vodafone today to discuss the issue and found these reviews online. Seems Vodafone is in denial about the "not fit for purpose" service. So, do I go down the talk to someone and get nowhere scenario? Do I decide to get out of the contract early and face a nasty disconnection fee (because Vodafone refuse to acknowledge problems with the internet/router)? Do I then go to the ombusdman and face a long drawn out "fight" to get out? Or do I (and my sons) grin and bear it until the contract runs out and find a new provider.". I then found a link to contact Vodafone CEO and within an hour of emailing him, he responded, I have had an email from customer service and now a message left on my answer machine. It pays to contact the CEO directly. Not sure of the outcome as it is early days but fingers crossed.

The fast speed isn't fast at all also it won't reach to the office in the garden. The system splits into two so I can choose the speed or distance option. Seems a poorly designed idea and neither give the service I paid for. I can't be bothered to go through CS again there really isn't anything they can do about it.

VF has been on a cost reduction drive for some time (mainly to fund the CEO's retirement plans) and the leadership are all accountants, so forget any type of quality for your service.As low cost is all VF is about now. My BB is a 40M line and when it was installed 2 years ago, I tested it with and proved it @ 55M upload and 24M download with 5 HD videos streaming (real world not the line sync speed VF say to use (just another fake metric)) to one server. Two year later and the line sync speed staill says 40M but I can only stream 1 HD video at a time. When I now want to watch video , by default the provider will move it to a lower resolution to cope with the lower speeds available (agai a real world test not the VF fake sync speed). Tech Support are card board cut outs or some automated voice which is worst that a waste of time. Looking for a new vendor for BB now as I have become frustrated with the quality even if the price is in the bottom third of BB offerings.

Absolutely shocking, internet keeps dropping out, the worst bit is the customer service, had the worst customer arrive ever with my phone contract and now this. Lee telling you there’s nothing wrong when it blatantly isn’t working. Wouldn’t go with Vodafone again if they paid me. Don’t be stupid and stay away from this shambles of a company

Guaranteed broadband speed is just on paper but I've never experienced any close to guaranteed speed.
Reliability is far from minimum expectation as well.
When I talk to Vodafone they doing their own broadband speed test and saying that I'm in guaranteed speed limit when my broadband speed test shows 1/10 of guaranteed speed.
Avoid, avoid, avoid.......

I changed from plus net to Vodafone and I went from a stable 29mb line to a unstable 18mb line overnight, 2 months later and several online chats with their customer service team and I'm now down to a 12mb line, all I've been asked is that they want to test my end equipment and each time while testing I get cut off from their chat even while using my mobile data, poor poor customer service, its as if they're not hitting the minimum speed guarantee and can't be bothered to fix it, have to give me the discount so then drop the speed further, they state theres a line fault on my line, if that's so and it was fine before I switched to Vodafone, perhaps they should realise its not in my property, also their own router wifi isn't as strong as a plus net WiFi or a billion router wifi signal.

I never even got the wifi box installed !!!!!!!!! Ordered 6th march, then contacted virgin to cancel didnt realise 30days notice was needed so had to alter my vodafone install date to 13th april, i got a 1st bill until 5th april, i asked for this to be cancelled as i didnt even have use of their services, fast forward down the line, recieved a 2nd bill with 1st bill saying unpaid and added late fee, bill now £49 something, contacted vf 4 times and im expecting a 3rd bill when i cancelled everything 10th april, oh and they cant refund me until 5th may apparently and i paid the £60 engineer visit cost when none of this even materialised. 100% would not recommend, I AM NOW A VERY HAPPY CUSTOMER ON NOW TV BROADBAND WITH NO INSTALL CHARGES AND YOU DO NOT GET YOUR BILL UNTIL EQUIPMENT IS IN

The ‘guaranteed speed’ is a complete and utter scam. They advertise this is actually speed when it is anything but. My router is apparently achieving 76mbps, yet on any device I test the connection on I’m lucky to get as little as 5mbps. Call vodafone and they’ll run tests just to tell you the connection is ‘good on their end’ before asking you to change frequency settings etc. Two weeks down the line and numerous phone calls later I am fed up of the substandard service and internet speed and therefore I have cancelled and will be switching provider.

I get the promised speed and there customer service live chat is quick and they are very helpful. Honestly only have a little issue with no billing info in the app and WiFi can never achieve max download speeds. Ethernet connection for my PC and Xbox is Perfect with no drop outs and never have issues with streaming videos regardess of the bandwidth. 4k never once buffered on YouTube. Honestly can't fault them

Fast and Reliable. Slow Wi-Fi on my devices but they are all afew years old so could be older wifi tech. Getting the promised speed over Ethernet. Good customer Service

I switched to Vodafone for Home Phone and Broadband just less than 3 months ago. I also talked my parents at another address into doing the same thing on the same date. Vodafone have been utterly incompetent at providing a reliable service to us both since switching. About 10 days after activation we were both cut off from internet with no notification. After much time on the phone it became apparent that they'd completly lost all record of the direct debit we had set up with them when switching (same for my parents). Vodafone then notified BT to withdraw the block which takes 24 to 48 hrs. Having set up the direct debit again, the same thing happened again the next month, though at least this time they sent an email saying we were being blocked. After more lengthy phone calls to Vodafone they acknowledged fault and asked BT to restore service (another 24 - 48hrs without internet). After complaining, they also waived the bill for that month but charged us £5 late payment despite acknowledging their mistake. Now, today, they've applied call barring to both mine and my parents homes blocking all outgoing calls. After more time on the phone, they sent request to BT to clear ours (should be back on in 24hrs) and also for my parents but only after dispatching a BT engineer who confirmed the fault lay with Vodafone. As this incompetence is affecting two independent accounts I have to assume it is widespread and normal for Vodafone. When switching providers, the assumption that they will provide what you are paying for seems to be wrong. I am surprised and very unhappy with the standard of service from Vodafone. The inconvenience due to unreliability of service is simply not worth any apparent saving in cost. Avoid Vodafone for Home Phone and Broadband if you wish to avoid disappointment.

I have been tricked into joining Vodafone SuperFast 2. On the website i clicked broadband and then superfast 2. It brings up a comparison against other leading broadband providers with a comparison of speed, upfront cost, line rental etc. In the Speed (it states Mbps) Vodafone 63 - Virgin 108 - Sky 63 - BT 67 - This would be fine but the problem is Vodafone are comparing there 'Sync' speed to the download speed of the others making the comparison a scam! I joined as i was expecting to get 75+ Mbps for a great price! Except my actual download speeds are 30-37 witch is the same as my previous provider and is actually the Speed one would expect from there SuperFast 1 deal. I contacted support and was told the following witch i have a copy of in my email.

.............
Jessie : For my area CB98JS what is my Minimum download speed?
Richa : Can you please confirm the complete address?
Jessie : xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Richa : Thank you.
Richa : Minimum guaranteed speed
73.79 Mbit/s
Richa : Apart from this, is there anything else I can help you with?
Richa : Hi, are we still connected?
Jessie : Is that minimum download speed? Or sync speed or are they one and the same?
Richa : Ye right that's the same.
Richa : Yes*
Jessie : That is all. Thank you

^^ This from is from vodafone stating that Sync and Download speed are one and the same!!!!! Then why am i receiving 30-37 Mbps? I will tell you why! They scammed me into this contract! Customers care about Speed! Upload/Download and latency aka ping and who can offer that at the best price and what customer service do they offer. My Sync speed could be 1000000000000 Mbps and i would still be downloading at 30-37 Mbps. that is just the speed the router comunicates to the exchange as long as that speed is high enough to not affect my expected Upload and Download speed and latency then why would i or anyone else care? How Vodafone actually get away with this stunt is amazing!!

Honestly dont join Vodafone Home Broadband You have no idea what ACTUAL Download and Upload Speeds You will be getting until Your in the contract! AVOID. The only positive i can think of is atleast even with all there speed lies and scam to grab customers the value for money is not bad i pay 36 a month and i get 30-36 mbps i know i should e=be getting double that but i fell for the sync speeds. Dont do the same! AVOID them at all costs! You have been warned

Vodafone have been utterly incompetent in most aspects of the set up and [non] execution of my fibre broadband service. 3 dates were given, each one assuring me that today was going to be the day when, finally, I would be 'activated'. 3 times I was disappointed. No more. I hope they cancel my broadband order more efficiently than they activated it. Customer Service were pleasant, but useless AND HOPELESS. Vodafone, never, EVER again. DO NOT SIGN UP

Doesn’t worth to buy this provider. It’s the most useless broadband ever. Don’t even try to get it, you will be so disappointed!
Useless router, keeps interrupting without any reason.
Customer support just lies all the time!
Speed is going down sometimes, that can’t even load a google page.

Don’t try this at your home!

So it took us well over a month before our broadband was connected; i mentioned straight away we had no dial tone but they continued to run all their checks before requesting a bt engineer. On the plus side, being an existing vodaphone customer, they bumped up my mobile data to keep us going. Once we were finally up and running, the internet continuously drops out and we’ve had to have another engineer come back when it failed to come back on, so not a big score on reliability.

Unable to comment on speed. Spent nearly 2 months trying to set up broadband. Got sent the box out all plugged in and set up. No internet. Told it was an exchange. Rang back after a month of no internet. Told it had been cancelled in error. Told end of the week. Then told there was a system error on my account. A joke in terms of service. Promised it would be all sorted. Absolute joke. Still no broadband 2 months in.

they promised me the earth everything from of course they loved me right up to the cheque is in the mail .
right from the start they were awful i was locked out due to confusion over username etc i was on the fone or e-mail for 4 hours to change details i was still locked out as the customer service advisor put wrong addres in complained on website was called back by john from the directors office who again assured me he could sort out we made an appointment to call on the Monday morning he didn't call until 2pm when i mentioned it he said he was busy (i didnt have anything else to do like work ) but if that is the standard of the service i am not surprised he is busy the only thing he got right was cancelling my subscription and getting me a returns bag for equipment . gave 1 star because impossible to give none .

These bunch of idiots have just set up this broadband business without any damn clue.

Idiots can't even take over a running line to start the service, leaving us without any broadband for days.

An absolute regret and shame that we signed to them.

an absolute joke!
slow speeds, shoddy connection, router not fit for purpose.

And after the contract ends they have the nerve to threaten to fine me £72 for a router that I didn't return (becuase they hadn't bothered to send me the return label!)