Vodafone Home Broadband Reviews

Idiots delayed my order then took over my landline but told me they don't do broadband in my area even though they sent me a router so I have no broadband for weeks and have to use mobile data to work from home and they even sent me a bill. Avoid these losers

I changed to Vodafone superfast 2,last Thursday 18 June.I'd been withhTalk,Talk for 10 years & wasn't impressed with their set up,so,I thought I'd change,MY GOD!! what a mistake,theres only 2 of us,no kids,this broadband wouldn't even support the 3 wireless cctv camera's we have.This has caused all sorts of stress & tension between us,anyway,today,Wednesday,24 June,2020,I cancelled it.Take my advice,DON'T bother with Vodafone.I spent over 1 hour on 2 occasions being passed from pillar to post when I phoned,only on BOTH occasions being left that long ,the line went dead.In a word Garbage

Awful speed.

Then we tried to organise a home move. OMG. Left for 3 weeks with no internet. Lost our precious home phone number and ended up cancelling contract.

Customer services were awful. Spent around 10 hrs trying to resolve the issue. Could not get speaking to anyone who could actually help me.

Avoid

Awful customer service and incompetent staff
I have had Vodafone broadband for over one year now and recently tried to arrange a house move. Vodafone are unable to supply at my new property and after what they have put me through i`m glad.

I gave them the date I was moving, which was in July and that was agreed as my disconnection date. They assured me that it would be 30 days before i disconnected which would take me past my move out date. 2-3 days later, they have disconnected me and have now told me it is up to 14 days to reconnect.

I rely on internet immensely for my job like most of us. I was bounced around different departments and "managers" and told to expect various phone calls throughout the day which did not happen.

So now with 3 weeks to go until i move, I have no internet thanks to the incompetence of Vodafone. I was also told at one point I was going to be compensated and be put through to the billing team...never happened. I am going to progress forward with legal action.

My phone is also with them and i will be expediting a move from their awful service.

I have had various ISPs and Vodafone has been decent (a couple of minutes-long outages) but down-stream bandwidth are consistently above 20Mbps (mostly 40Mbps) which is good enough for my IPsec, streaming and kids' usage. Had experienced loads of other ISPs for myself and supporting colleagues' home internet during lockdown, so far Vodafone (decent), BT (mostly decent), Zen (good), Sky (ok-ish), Now (meh-ok), Virgin (where's the rest of 480Mb?) and Origin (god no).

From day one constant drop outs on average 3 a day. Also had issues with DNS so some download and sites just won't load, customer service try to run rings around you nothing gets solved can't wait for my contract to be up, terrible service awful customer service.

Avoid! A couple o days in my new contract with them lost the promised internet speed.Instead of 55 I was getting 8-15. This is ridiculous. After numerous attempts calling them every time they gave me different answers, technical issues which they still working on. I had enough I said I want to cancel my contract. They said 30 days notice which is 17 of July. Here I am on 19th of June and they cut off my internet. No internet, I can't get over to customer service and it looks like I can't get internet for the next 4 weeks. It is unbelievable that they can do this. Bye-bye netflix!

I have had Vodafone broadband for over one year now and recently tried to arrange a house move. Vodafone are unable to supply at my new property and after what they have put me through i`m glad.

I gave them the date I was moving, which was in July and that was agreed as my disconnection date. They assured me that it would be 30 days before i disconnected which would take me past my move out date. 2-3 days later, they have disconnected me and have now told me it is up to 14 days to reconnect.

I rely on internet immensely for my job like most of us. I was bounced around different departments and "managers" and told to expect various phone calls throughout the day which did not happen.

So now with 3 weeks to go until i move, I have no internet thanks to the incompetence of Vodafone. I was also told at one point I was going to be compensated and be put through to the billing team...never happened. I am going to progress forward with legal action.

My phone is also with them and i will be expediting a move from their awful service.

Vodaphone has the worst customer service. Spent over 5 hours on several phone calls but no resolution. Had to cancel in the end, very frustrating talking to lots of people and explaining it over and over again. Moved house twice in the last 6 months and both times they have disconnected the broadband weeks before we were due to move. They tried to blame openreach for disconnecting us but they were told the correct dates at least 10 times. Terrible company, not supportive of key workers and those who need to work from home, avoid at all costs.

The worst service provider in UK, no speed, poor customer service.

Really awful. Broadband keeps disconnecting. I have tried to contact someone via customer services, however you can’t get in contact with anyone.

So far I have had no issues with Vodafone since switching from PlusNet (Who started charging £40pm for a below-average service). Vodafone genuinely seems quicker to me (Perhaps their router is better?) and I haven't had any internet dropouts (Of which mini ones were a constant pain with Plusnet). The added bonus with Vodafone is that their customer service so far has been great (Despite Covid) and I'm paying much less. Top marks and as long as this continues then I won't be looking anywhere else. I would highly recommend!

NEW JOINERS BEWARE (AVOID AT ALL COSTS): After using Vodafone broadband for over a year now, I found that my internet regularly dropped to around 7 Mbps (made video calls painful and voice calls difficult) and sometimes as low as 0.12 Mbps (completely unusable) with the contract stating average speeds of 35 Mbps. After numerous exchanges with the technical team at Vodafone (who seemed like they didn't really care and gave cookie-cutter responses) I decided that by upgrading my internet may solve my problem. I contacted the Vodafone sales team (who was equally stand-offish) asking for an upgrade only to be told that I would be tied down with yet ANOTHER 24 month contract, THEY EVEN SUGGESTED I LEAVE AND PAY THE LEAVING FEE TO EXIT MY CURRENT CONTRACT!! I have never experienced such poor customer service in my entire life, let alone by such a large company.

Can't knock vodaphone had no issues after signing up 6 months ago

Hi, For sometime I have been using Vodaphone and they were the best could find. However I have noticed their customer service has improved for better of late. A recent call for a new modem was serviced promptly. I then had an issue with the line dropping and had excellent customer service from a chap Called Mohamed. Thank you Mohamed and he fixed my issue while I was on the call. Promised to phone me tomorrow to check too. Well done on the improvement. Thank you

Never go to this company, one the connection date was yesterday still no internet low qualify staff, explain them the land line is dead no possible to have internet after 20 calls book an appointment with open reach after 3 days,requested have old landline still we do not know where is our old number, promise give with package no gifts,asking the for compensation saying which compensation.Never agree to sign with this company so bad

They have obviously over sold their bandwidth so cannot supply their customers, but keep on advertising. Bottom line don't go there.

It took over 10 days from the date given for the service to become live, was given different reasons everytime I contacted their help line. The speeds to the Hub are fast but then not the same from the Hub even with a ethernet connection. As its still fairly early the speeds do drop now and then, hopefully it should stabilise soon.

Completely rubbish!

Terrible. Avoid it. It stops working at least once a week. Have to spend ages with customer services (online chat with a call centre in India). I regret having moved from SSE.