Vodafone Home Broadband Reviews

Worst broadband provider I've ever used. On Superfast 2 package, I've NEVER experienced the promised speed - but since Vodafone is not signed up to the Ofcom Code of Practice, there's pretty much no option for redress other than the small discount they give.

I could probably put up with this, but in addition the internet connection drops out on a daily basis.

tl;dr I'm trapped in an 18-month contract with a dreadful internet connection, save yourself the pain and go with someone reputable instead.

awful service was cancelled with no explanation. they have bad customer service as well

Shocking customer service, the waiting times for simple things take hours, and I mean hours.

So unrelentingly awful, I'm leaving them just two months into an 18 month contract.

Firstly, don't expect your activation to be on the date promised. Took several days and many phone calls to get that sorted.

Secondly, don't expect a reliable service. Our service has dropped in excess of 100 times in 8 weeks, yet Vodafone say that is 'normal'.

Thirdly, don't expect any support. Agents promise the world, safe in the knowledge that you will never be able to speak to them again. They mislead, and sometimes just lie.

Lastly, their complaints department is as useful as their support department.

Appallingly bad. I've been trying to get Internet with them for over a month, but after 3 failed activation dates I give up. Utterly useless. I spent over 5hrs on the phone, each time they literally promised they'd get it working today, only to fail. Then fail again next time. And again. They also promised to ring me back twice, but never did. Plus they play the same four songs on repeat on their hold music which just adds insult to injury after 45 mins each time on hold.

Just came out of 18 months Superfast 1 broadband contract with Vodafone. During contract had a few occasions when our speed dropped out completely & struggled to load the most basic websites even on wired connections. That seem to sort itself out after a few times & it was rather stable eventually. But as soon as our contract was up for renewal & we chose to stay on the package we were on at the lower price, our wifi all but stopped working literally overnight. 3G was better, even sitting next to the router is was getting 0.7Mbps. Too much of a coincidence for my liking. I'm not one to have a go at a supplier for poor quality product, I just change away...which I did. I don't see why I need to waste my time chasing a supplier to give me the best possible product which I'm paying for.

For a telephone company these are a disgrace. All they think about is getting your money. I signed up with them and internet was great, then it kept going offline. I have lost count on how many time is Have contacted them. Their communication is non existent, as in they don't ring up to arrange for an engineer to come to your house. No they just turn up. I won't be renewing with these cowboys and I suggest you go elsewhere and don't bother trying them as we never got the speed advertised and promised.

Reliably delivers a MAXIMUM of 1 MBPS AT PEAK

Bought superfast fibre. min speed 55mbs. only receiving 44mbs. still waiting months later for support. Poor. Avoid

Absolute disgrace of a company. After about 10 years of being a loyal mobile (vodafone) network user decided to leave bt (landline and broadband) for the better deal vodafone offered. 3 months down the line broadband stopped working. After 10 days of continuous phone calls (20 hours at least) issue still not resolved. Have had to put up with lies (engineer will come tomorrow and never arrived) , operatives who've hung up on me. Operatives who've been rude plug this in plug that in and we will run some tests. Are your 3 white lights on oh it should be working then. Asked to disconnect mobile data and clink on a link sent by vodafone while at home (oh no wifi link won't work) those who know me know i'm very laid back but so far this has been the worst most stressful experience hoping someone would try and do the right thing. They either don't know their ass from their elbow or really don't give a flying duck

Really bad, stay away from these liars! They promise you high internet speed and when they fail to deliver they blame BT exchange. Instead of being respectful to their customers and tell the truth they blame someone else. Very professional right??? Internet has been dropping from day one, have caused me huge issues with my job. Lost masses and masses of work because of them!!!! And when you want to cancel they make money out of you by charging ridiculous fees!!! They are the failure and liars!!! Why is the customer suffering because of them being useless and unprofessional?? STAY AWAY FROM THIS SHAMEFUL COMPANY

bad customer service

I was looking for internet provider and spoke with a rep from 0800 number. He gave me quotations which I need to think about. He was aggressive in nature in finding out why I cant decide right away. He was a bit impolite and did not make me feel comfortable in answering some personal details. Please be advise that VODAFONE customer service is not admirable at all. Very harsh I deed. I am not calling Vodafone again.

I subscribed to an offer for superfast 2 by vodafone , been with them for 2 weeks and the service is shocking !!! Average speed 35 kbps , sometimes drops to 7 !!! I think it d be faster surfing with my phone

Worst company by far. For phone for broadband
Lie after lie after lie. Been waiting 8 weeks!! Finally get the WiFi wired in 4 days ago, been on the phone to them everyday for atleast an hour. Minimum. Internet goes every 30 mins. Slow. Rude customer service. Lie after lie after lie. Passed around to all different people to lie and lie.
The last ladie hung the phone up on me and was rude as anything. Going to cancel the lot worst company I’ve ever dealt with don’t know how there still going, don’t know how they can get away with lying threw there teeth to all there customers. Wish I done some more research about them before I signed up honestly the most stressful so called ‘company’. Had better service from mcds drive thru then anyone from this poxy pathetic shambles of a company

If you haven’t already do yourself a favour and don’t sign up go somewhere else anywhere else.

DO NOT ! Get Vodafone Broadband..
I’ve had Broadband from many providers over many years and this is the worst experience I’ve had. I’ve been waiting 5 days to be connected and it’s still not happened after 6 phone calls to there technical departments, They keep blaming open reach but it’s purely down to them being able to organise a simple task that was supposed to happen 5 days ago and keep getting told to wait another 24 hours. Stay away from Vodafone and go to a more reliable provider like BT or TalkTalk.

line always braking down they say will fix it but still not fixed

one star across the board because I couldn't give any less.Haven't even had it 1 week,everything about it is SO wrong on every level

Reasonable broadband, let down by awful customer service. When it was working, it was fine - and problems were few and far between, to be fair. But as soon as anything went wrong, I knew I was in for a load of hassle; their customer service reps are absolutely clueless. The last straw was this morning; my internet had been slow for a couple of days due (I found out eventually) to re-installed Google Drive syncing a load of files which I hadn't asked it to sync. But Vodafone customer services made no attempt to discover this; just fed me a load of rubbish about changing the broadband channel via the app, and how it would be "need 24 hours to adapt to the new settings" (which, handily for them, got me off the phone!)

I was highly recommended by friends to go with Vodafone for my broadband connection as they were always satisfied and never had any problems with the company. Upon vodafone due to take the first direct debit payment, the money was made available by myself in my bank account to Vodafone from 21st May the 1st payment date, this was available until 4th June until the bank put the money back into my account as it was not taken! Upon the 23rd June I had a email as well as a text message to state that my account was in arrears, I was alarmed to receive this so I rung customer services. I spoke with a team member who advised me that this was the banks fault, and also tried to make out that the bill amount was never made available, of which was not the case. The following day my broadband connection was cut off and I also went into my bank to find out why they did not release the funds, the branch manager assured me visually on my account that the funds were available and Vodafone chose not to take the money! I feel the memberw of the customer service team and complaints department are rude, unhelpful and provide you with false and unfactual information. I also feel that they had a cheek to offer me £10 and then £15 compensation for the inconvenience, I explained that I feel that this was unacceptable as It caused me financial stress/difficulties as well as financial loss due to having to go into my overdraft to pay the full amount as well as the arrears off, so I could have my broadband connection turned back on!! After all this is not the customers problem if Vodafone as company do not take the payment for this service! Otherwise the speed and the reliability is great! Vodafone sort out your customer care and service as it is very poor, unprofessional and ignorant!!