Vodafone Mobile Broadband Home Broadband Reviews

I have been using Vodafone Broadband now since I changed over from BT on 20th March. So far my connection has been constant with no drops at all. On BT, my sky Q mini box had to be restarted about 3 times a week after losing connection with my BT hub. To date my sky mini has lost connection once in 4 weeks from my Vodafone hub. I am sitting out in the back garden writing this review and my hub in in the front room, my connection has only lost one bar. All my Sonos products, my 2 TVs, my Sky and mini box, 2 mobile phones, 2 iPads, printer, laptop and other little wifi devices are all connected and running perfectly. I have had 2 conversations with Vodafone customer services and found them extremely helpful.
This is my experience, so far, with Vodafone broadband. I see that others have had not such a good experience but I certainly have.
Oh and no, I don't work for Vodafone, I'm a retired Police Officer. Would I recommend it, yes.

Went live yesterday Friday 8/4/17, our 9 Sonos devices failed to work immediately resulting in 2 hours of investigation and a router flash from Vodafone. Fixed the immediate problem and then Saturday morning (9/4/17) slow website speed and wired and wireless devices failing to connect. Extensive call with Vodafone and the eventually admitted that *we* were not a normal family and that there were limits on the number of devices that could connect to their router..... Worked around the problem and installed an old router in access point mode the take all the wireless connections which was fine until about 1800 when connectivity failed completely - result= going back to BT as soon as I possibly can as although they were more expensive we had no problems in three years of usage

Absolutely terrible service. Like a previous reviewer I didn't actually get connected to the service despite 3 weeks of constant phone calls to Vodaphone and excuse after excuse of why they couldn't connect the service. I had to cancel until the as I had no internet for 3 weeks and the empty promises of when the activation date would be. I would have had more respect for the company if they would have been honest that they couldn't connect me for whatever reason rather than spinning a yarn for weeks. I switch to a differentt provider (another mobile network provider) who within an hour of signing a contract with them emailed me an activation date. I will never get back the hours of phone calls to Vodaphone. I would categorically never use this company again. Terrible.

Its horrible broadban when I can not even load my facebook. I got a contract with vodafone with the most expensive deal for broadband, it costs me 28/month and they said that the speed is up tp 76mbs/s. However it is actually 10~20mbs/s i think so. When I contact with customer service about this problemm they said that because our lineland speed is low so i have to accept it. How ridiculous they are. PLEASE STAY AWAY VODAFONE BROADBAND

Stay away. Wi-Fi does not exist. Rubbish customer care. Ticking days of contract so I can move

DO NOT SWITCH TO THIS ROUTER UNDER ANY CIRCUMSTANCE! All reviews saying vodafone is amazing must have been set up by vodaphone. Internet speeds are average (nothing special) Adding 4+ slows it down massively and since installed my internet has dropped out for 10+ minutes DAILY. I use the internet daily for my university work and I don't have time for this. Emphasis on the daily drop outs. This post is being made using my phones 4G - I'll leave you to guess why

Horrendous. Switched from Sky 6 months ago. When it works speed is ok. The router is clearly the result of a primary school competition. It frequently drops out and unless you are sitting on top of it, signal strength is rubbish. Like to go into a different room and still have broadband? Forget about it. Rubbish. Service also dropped off for 2 days. Called customer service. Lady told me expect a call back from an expert. Thank God I didn't plan my life around this call, as it never took place. The service drops in and out for hours at a time randomly. Simple lesson. You get what you pay for and in this instance you get very very very little. Don't be duped. Stay with your provider. Unfortunately I'm stuck for another 12 months.

Router is absolute garbage cannot handle more than 6 devices at once.

I had vodafone broadband from the 23feb 2017 all I can say is stay away so slow when it does connect it will drop 4 times while watching a film in the end had to use mobile phone internet customers service will promise the world but give you nothing honest stay away avoid the pain of having to login every hour if your lucky

I have just switched from BT to Vodafone and switch-over went exactly as Vodafone said it would go. I plugged in the Vodafone router before 8am on the switch over day, waited until midnight and the next morning it was working (after a router restart). So far, so good. I already had fibre broadband with BT so suspect some of the issues people have reported have been as a result of also changing from standard broadband to fibre.

dreadful broadband and customer service atrocious! changed to Vodapnone on 3rd February due to increasing costs by BT. spent next fortnight on the phone to technical department and called into store twice to try and get a broadband and mobile phone to work, broadband speeds were o.7 upload and 0.4 for download! told it was because router had to be plugged into main phone socket, all equipment ie printer, laptops, tablet, NOW TV box had to be hard wired to router. ended up with nothing working through WIFI and mobile phone permanently locked. absolute disaster contract cancelled within fortnight and back to BT.

got 76 mb conected today have no complaines so far it going as quick as bt still have bt conected will test for 30 days to see how vodafone goes all the complaintes seem to be in england about this

Appalling service, please never use, router is shocking and you are not allowed your own router. Cannot wait to move supplier

Ordered 76mb fibre in December 2016. Activation date was Jan 11th. January 11th came and nothing was working. Called up and they said it should be sorted by 12am. Next day it still wasn't activated so I got in touch with customer services who "checked the line" and said it had been activated and to restart the router and try again in 20mims. 30 mins later it still wasn't working so I called back and found out there was a delay and should be activated by 13th. 13th came and nothing happened so finally Vodafone got in touch with me and said don't worry an engineer will get it sorted by January 30th! Guess what? January 30th came and the work was "nearly complete" and would be ready by February 6th. It's now February 6th and the engineer is still resolving the problem (bear in mind we already had Fibre with Talk Talk so there really isn't a problem with the line). I've cancelled the order and will cancel my mobile contract on the back of their appalling service. This doesn't even include the number of calls I've had to make to get a straight answer or solve even the most simple problems. I would strongly recommend avoiding Vodafone Home Broadband unless you're willing to go through a lot of hassle.

SIgned up to Vodafone broadband to get higher speed broadband, they said that it would be sorted on the 19th of November. On the 17th I had broadband but the phone line went dead and I was unable to use the home phone. The broadband connection was very intermittent and when I could connect it was very slow.
So I cancelled with Vodafone, who then charged me for use of the phone line, calls made and use of broadband. I made no calls as there was no phone line!!!
I then went to Virgin who never came through.
I contacted Vodafone who sorted the phone line out and then said that I would have internet on the 17th of January. It is now the 22nd and I still have no internet.

Signed up for broadband and phone service before Christmas
Would not recommend
Had no telephone service at times
Broadband constantly losing connection
Technical team useless
Kept saying would call be back with in 48 hours
Awful service canceled already after 2 weeks changing supplier already
Avoid

Beware of this ISP if you wish to connect wirelessly to the router! My broadband was OK for the first few months. Now, with no additional equipment on the system and nothing extra to cause interference, the wifi is totally unreliable. It randomly disconnects from phones, tablets etc then the next day different items won't connect. After a hard reset it lasted 2 days before having problems again. I have tried every channel but nothing helps. Vodafone's official view is that -to quote - 'your contract is for wired broadband. The wifi is not included in this and we have no duty to ensure you can connect wirelessly to your router' They also advised me to switch off the wifi on all phones, tablets etc except when it is being specifically used because the router cannot cope with too many devices at once! Obviously it is only suitable for single people or technophobes!

This has to be the worst broadband I have ever had, It buffers on every device I have in the house it makes watching anything on TV on line services stressful to the point where you give up watching anything and watch normal TV. It keeps dropping off certain devices in the house at random
I am counting the days I can end this nightmare and go back to SKY

Was told that I needed to wait in for an engineer on a secific date. Took half a day off work as I was told they would be with me between 8am & 1pm.... did they come? NO... did they bother to call me.... NO. I phoned them at 12.30 on behalf of my husband... only to be told....we can't tell you anything. We need to speak to your husband. I said I'm his wife and I'm waiting here at the house. Can you give me an indication as to when the engineer will be here.... only to be told NO. Terrible customer service provision. Total abuse of custom. When my husband called them at half past 2. They said the work had been done..... after telling us we needed to let the engineer in.... I didn't have to take a half day off work or hang around waiting as they were never going to need access. Joke... done then vodaphone have been useless!!!! Seriously consider vodaphone... from what I hear there are hidden costs too. Just look at the other reviews... also negative! Hope this helps!

Move from BT due to increasing costs and variable download speed. We were away for the actual switch over but left the Vodafone router plugged in and switched on. On our return the internet download speed had jumped from 6 Mbps to a constant 37 Mbps at less than half the cost of the BT service and free landline to U.K. Mobile calls. So far, no outages. Brilliant - highly recommended.