Vodafone Mobile Broadband Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Vodafone Mobile Broadband.

Genie with tablet
Vodafone Mobile Broadband logo

How Vodafone Mobile Broadband compares:

  • Weaker Satisfaction
  • Weaker Speed
  • Typical Service
  • Weaker Reliability

Recent customer ratings for Vodafone Mobile Broadband

Based on 737 customer ratings since Oct 2025 ( )

Satisfaction

1.42 stars

Customer Service

3.37 stars

Speed

1.32 stars

Reliability

1.34 stars
Visit Vodafone Mobile Broadband
Add your own review of Vodafone Mobile Broadband
177 Customer Reviews over 9 pages
  • Reviewer

    Carole

    Location

    Dunfermline

    Date

    14/08/2024

    Ratings

    Satisfaction

    1.00 stars

    Customer Service

    1.00 stars

    Speed

    2.00 stars

    Reliability

    1.00 stars

    Comments:

    Very poor customer service with no apology for their poor performance. After spending a long time goung through their automated system, then an agent, then an advisor, I was told that their systems were down so they couldnt help anyway.
    When I suggested that I may look for another service provider, the reply from the sales advisor was 'no problem' without any attempt to explain the possible solutions they could offer for the poor wifi service I was receiving.
    I feel I have absolutely no reason to stay with Vodaphone.
  • Reviewer

    ntXcavHgb

    Location

    pouYEdiD

    Date

    07/03/2024

    Ratings

    Satisfaction

    5.00 stars

    Customer Service

    5.00 stars

    Speed

    5.00 stars

    Reliability

    5.00 stars

    Comments:

    HgIuxpEeFCr
  • Reviewer

    apSyrRgzsdWm

    Location

    bUqDMHQoacefX

    Date

    07/01/2024

    Ratings

    Satisfaction

    5.00 stars

    Customer Service

    5.00 stars

    Speed

    5.00 stars

    Reliability

    5.00 stars

    Comments:

    vOXjhgYL
  • Reviewer

    UawQIrELonFdTfZj

    Location

    gfWGRoLIp

    Date

    12/12/2023

    Ratings

    Satisfaction

    5.00 stars

    Customer Service

    5.00 stars

    Speed

    5.00 stars

    Reliability

    5.00 stars

    Comments:

    rYDgdeEnMI
  • Reviewer

    rgcsuKUVbYQOnF

    Location

    tyiCDBIRY

    Date

    22/11/2023

    Ratings

    Satisfaction

    5.00 stars

    Customer Service

    5.00 stars

    Speed

    5.00 stars

    Reliability

    5.00 stars

    Comments:

    ChNMqoBdaXJw
  • Reviewer

    Erol

    Location

    London

    Date

    30/09/2023

    Ratings

    Satisfaction

    1.00 stars

    Customer Service

    1.00 stars

    Speed

    1.00 stars

    Reliability

    1.00 stars

    Comments:

    Vodafone broadband is basically a scam, don't ever opt into it. I have had it for 2 years and it only "kind of" worked within the first 1-2 months probably.Rest if the times I used hotspot. I was bound to a contract so couldn't opt out the 1st year without a penalty so had to wait. I am located in central London (zone 2 to be exact) and it was very poor connection speed even though the signal showed it was strong. Don't do this to yourself, it's a waste of time, money and mental energy.
  • Reviewer

    LC

    Location

    Dublin

    Date

    04/05/2023

    Ratings

    Satisfaction

    1.00 stars

    Customer Service

    1.00 stars

    Speed

    1.00 stars

    Reliability

    1.00 stars

    Comments:

    Absolutely no reliability, to avoid
  • Reviewer

    Paul Moxey

    Location

    Gloucester

    Date

    12/04/2023

    Ratings

    Satisfaction

    1.00 stars

    Customer Service

    3.00 stars

    Speed

    1.00 stars

    Reliability

    1.00 stars

    Comments:

    Absolute joke I pay my money every month on pay and go never have reliable service or strength never have signal unless in the city centre (I live no where near) have to be outside for 1 bar fin if you live in Spain I don't I'm in the UK would never recommend.
  • Reviewer

    Ian Indley

    Location

    169 Huddersfield rd newhey

    Date

    10/04/2023

    Ratings

    Satisfaction

    3.00 stars

    Customer Service

    2.00 stars

    Speed

    3.00 stars

    Reliability

    2.00 stars

    Comments:

    Broadband went done today I was on the phone forever three hours and couldn't get to speak to anyone I know from experience it take ages to get through and when you do you can't what they are saying
  • Reviewer

    Ab

    Location

    Bradford

    Date

    17/01/2023

    Ratings

    Satisfaction

    1.00 stars

    Customer Service

    1.00 stars

    Speed

    1.00 stars

    Reliability

    1.00 stars

    Comments:

    Piss poor excuse for a broadband... Got it to be able to work from home as couldn't use hot-spot... Worst excuse ever. Sold me the lie of coverage everywhere. First 2 months were decent. Since then I've struggled to get passed 2mb download speeds average. And my phone is averaging 60-70mbs.
  • Reviewer

    dHonEFWrJUajwZ

    Location

    GTbpeIfLAwOUPot

    Date

    30/10/2022

    Ratings

    Satisfaction

    5.00 stars

    Customer Service

    5.00 stars

    Speed

    5.00 stars

    Reliability

    5.00 stars

    Comments:

    HavZuthOeWJMy
  • Reviewer

    amkjADRXiGZtuIV

    Location

    huoVPQOpze

    Date

    30/10/2022

    Ratings

    Satisfaction

    5.00 stars

    Customer Service

    5.00 stars

    Speed

    5.00 stars

    Reliability

    5.00 stars

    Comments:

    zvGHTLpjNqhmWCV
  • Reviewer

    anthony treacy

    Location

    derby

    Date

    10/01/2022

    Ratings

    Satisfaction

    1.00 stars

    Customer Service

    2.00 stars

    Speed

    1.00 stars

    Reliability

    1.00 stars

    Comments:

    im sick and tired of spending massive amounts ov bills every month with Vodafone for lies and not being happy stuck in a contract! all for crap internet speeds! and poor customer service that seem to be helping you'' but are very quick to transfer you and only to find out they have lied to you and nothing has changed! i took out a contract with them and told i would reach up-to 130mbps to then after days go by getting between 4-8mbps and told that im only getting up-to 10mbps by customer service in derby and if im not happy i can leave! im shocked how im treated! and not only that when you ring your spoken to by an automated system that puts the phone down on you constantly because it doesn't understand you! and tells you to speak on line chat that id be welcomed by customer service, only to find out its automated again!! !! so every-time i call them iv to tell the automated system iv leaving Vodafone!! my internet with them is shocking" im now getting under 1mbps up-to 1 and a half!! i cant even watch Netflix!! why sell my unlimited mobile internet with promises of massive speeds and no caps in the evenings to be getting such horrific slow speeds!! this is 2022 and im getting closer to dial-up speeds!! this is a multi billion company and it cant keep to promises to its customers!! im so angry!! im going to go to EE
  • Reviewer

    sam

    Location

    dudley

    Date

    19/11/2021

    Ratings

    Satisfaction

    1.00 stars

    Customer Service

    3.00 stars

    Speed

    1.00 stars

    Reliability

    1.00 stars

    Comments:

    1. It was far from easy to set up, im quite tech savvy but even still had to search youtube/google to find out how to set it up.
    2. I was told I would get 27-30mbs download speed, ended up with about 2-3mbs.
    Ive now taken it back to Vodafone and now very happy i dont have to worry about it. Never again.
  • Reviewer

    JCM

    Location

    Sutton Coldfield

    Date

    18/11/2021

    Ratings

    Satisfaction

    1.00 stars

    Customer Service

    1.00 stars

    Speed

    1.00 stars

    Reliability

    1.00 stars

    Comments:

    Vodafone Gigacube

    Awful- don't bother

    Intermittent connection at best and virtually non-existent at times.
    Home working made ultra difficult by a company who don't really care about coverage.
    Sell you something with 5g capability knowing you're unlikely to get 4g at best.
    Customer service unhelpful and you're left paying a premium for a service which rarely delivers.
    Bring on a permanent base so I can get home broadband
  • Reviewer

    LouFF

    Location

    Wales

    Date

    23/10/2021

    Ratings

    Satisfaction

    1.00 stars

    Customer Service

    1.00 stars

    Speed

    4.00 stars

    Reliability

    1.00 stars

    Comments:

    Please avoid. Every single time I've added credit the data pack either hasn't aligned with my account so I can't use it, or it works nicely and then automatically disconnects from my account daily. I swear I can't use it for 1 day without it disconnecting from my account. Then I have to go on live chat for over an hour to be told a "glitch" occurred. Its clearly all nonsense. Pay as you go wifi is useless and customer service is appalling.
  • Reviewer

    Raluca Sandu

    Location

    Milton Keynes

    Date

    05/07/2021

    Ratings

    Satisfaction

    1.00 stars

    Customer Service

    1.00 stars

    Speed

    1.00 stars

    Reliability

    1.00 stars

    Comments:

    SCAM! Very poor quality, it's unusable and expensive! Not only that, but even for 1-month contract you have to give them 30 days notice, so they can charge you another month for something you're not even using. Thieves!
  • Reviewer

    Vitor Costa

    Location

    Salisbury

    Date

    26/06/2021

    Ratings

    Satisfaction

    1.00 stars

    Customer Service

    1.00 stars

    Speed

    1.00 stars

    Reliability

    1.00 stars

    Comments:

    Absolute scam, low speed high latency very bad service.
    Wasted hours speaking to assistants with no solutions to improve speeds.
    NOT ONLY THAT you will have to pay 30 days extra after cancel this contract
  • Reviewer

    Guy

    Location

    ALNWICK

    Date

    07/06/2021

    Ratings

    Satisfaction

    1.00 stars

    Customer Service

    2.00 stars

    Speed

    1.00 stars

    Reliability

    1.00 stars

    Comments:

    It's dire. Worse than the old dial up systems. Oh, it's gone offline again! Oh it's back now. Better post whilst I still have access to Vodafones mobile broadband network
  • Reviewer

    Sami

    Location

    London

    Date

    01/06/2021

    Ratings

    Satisfaction

    1.00 stars

    Speed

    1.00 stars

    Reliability

    1.00 stars

    Comments:

    Absolute Scam if you are going tot ake the 30 day rolling contract. They will charge you for another 30days "notice" so you would have to cancel the contract the moment you started!

    Customer service not interested at all to help and they just repeat garbage back over and over.

    DO NOT BUY THE 30 Day rolling contract .... SCAM.... Slow speed