Vodafone Mobile Broadband Home Broadband Reviews

Had Vodafone since March and have to say I’m really impressed. Speed and reliability and he and and shoulders above previous suppliers (had plus.net, Sky and BT over the years). A recent issue where my builder had cut the phone line going to the house by accident was sorted by Openreach on behalf of Vodafone within 2 days, free of charge, and we were given 100 GB of additional mobile phone data allowance across our 4 mobiles so we could stay connected.

Believe me. The absolute worst internet service I have ever had. Drop out occur a minimum of 20 times per day. I never add to reviews but this service has frustrated me so much that I felt I had to. Please, for your own mental health, stay clear of this service.

Better with two cartons and a length of string. Constant drop outs, poor service and never ending issues. Never known such a pathetic company to deal with

Worst internet broadband i ever had. Please do yourself a favor and dont you ever think of using this awful supplier.

Customer service takes nearly an hour to respond. Really slow and frequently disconnecting 3g broadband which reminds you of 33.6kbps connection. Rubbish company and absolutely rubbish service.

No broadband after changed from bt. Poor customer service. No broadband 24 hours after activation. This is the worst tech/customer service experience Ive had in all the 20 years I've been online. Absolute rubbish.

Been with them on a 75 Mbps plan for a month. Actual speed 1-6Mbps untill a few days ago since when no internet and no landline at all. They cannot solve it for the next 12 days. They have Customer service almost impossible as other have noted.

Okay, this is an update to my previous review, now we've had VF BB Fibre (and phone) up and running for 3+ months. Firstly, as a reminder as per my previous review, the original migration from BT was a stressful and sometimes laughable affair - taking 2 weeks, with no service, and daily "what is happening?" phone calls. They finally got it sorted (VF blamed Openreach, Openreach blamed VF, etc, etc) and 3 months on I'm happy to report the BB service itself is BETTER than my previous BT Infinity fibre. Connection is reliable (I'm only aware of 2 sub-10 minute drop-outs in 3 months), and average speeds are superb. With heavy household usage, we are averaging about 70Mbps (ish), with lows slowing to about 50-60, but highs often up to a whopping 80Mbps! My only gripe are infrequent (but noticeable) webpage responses/loading times. It's not that often, but occasionally there's a hesitancy to responses from servers when browsing. This could be a latency issue, as streaming is largely unaffected ('ping' times are usually around the 50ms mark - previous BT regularly around 20 - 30ms). However, as there is nobody here that's an online 'gamer' it's barely noticeable and hardly a deal breaker. Streaming of HD content is constant and reliable, even with a house full of ppl on various connected gadgets. A big plus to this is the ability to tweak the router to focus its attention on a single device (using the VF software). This is fab if you have a main device you want to prioritise (family room Smart TV, for example), however we've rarely needed to use it as bandwidth seems plentiful for our busy household. Finally, to top it off, the price for all of this, PLUS my home phone, is more than HALF what I was paying for BT Inf.2!! Was I happy with the transition from BT to VF? Erm..... NOOOOO. It was an absolute shambles, tbh. Am I happy 3 months on now the original mess finally got sorted? Yes - and if the speeds and reliability remain as constant, coupled with the solid router and competitive package pricing, I'll be staying with VF for a fair while I'd imagine......

I cant even use it.. complained so many times. It's faster streaming on 4G and I have the top and apparently the fstest package!! Buffers ITV streaming.. forget Netflix!! 1.74mbps to a max of 13.. supposed to be 76!! AVOID THIS PRODUCT!!

Shortly after placing an order to switch to Vodafone, I was told they would arrange for my old provider to disconnect me, before reconnecting me two weeks later.

Customer service is non-existent. After asking for the date to be changed twice, and hearing nothing I raised a complaint. That was ignored, so I raised another. That was also ignored.

Today, I've been passed around several departments (as usual), and have been waiting on hold for TWO HOURS.

No one at Vodafone knows what they're doing. No one knows which department I should to speak to. No one calls me back.

And this is the PRE-SALES side of things! I can't imagine what after-sales support is like, or how they would cope with understanding technical issues.

After more than two hours on hold today, I can't even get through to cancel.

So I've had to cancel my direct debit, and get my current provider to retain the line.

Absolutely shocking.

AVOID AT ALL COSTS. Slow unreliable and continually have to reboot. Wish I could go back to sky without being stuck on a long contract.

I've wasted my entire weekend trying to get the wifi working. the customer service is a joke! stay away from this provider!!!!

Totally messed me about and wasted my time. Don't bother!

Extremely poor experience. Signed up to service on 15 August with no possibility for an engineering appointment until 4 September.

This was suddenly changed to 11 September and was notified by SMS (no check if the new date was still fine).

Tried to get more information on exact arrival time but customer service had no insight. On the day waited for the entire allocated timeslot with NO SHOW!

No phone call, no notification, no information. Simply - NO SHOW.

After contacting Vodafone contact center the customer care rep as helpful as she was trying to be, regretfully told me the next possible appointment was not avaiable until 2 October (3 weeks time!!!)

Extremely unreliable. Extremely poor experience.

I have made the decision to go with BT. Appointment is approximately sitll a 3 week wait from now, but no longer trust Vodafone that they will even show up.

AVOID!

I was with PlusNet for a number of years but noticed a drop off after the BT takeover. Once they'd hiked their ADSL to £30 I decided to switch to Vodafone Fibre as they were offering the whole kit for £26.

Initially impressed with the 50Mbps quote as I was getting 47Mbps. Sadly I can now only get around 26Mbps in the mornings. Average evening speed is now 4 - 7.9Mbps at best and can drop to Kbps.

The frustrating part is that I would never get below 12Mbps with PlusNet on ADSL so I've saved a few quid but crippled my internet connection.

Now the hassle of trying to get out of contract. If you want high speed fibre Vodafone is not the place to go.

I'm not usually one for writing reviews unless something really pisses me off; this is one of those cases.

Vodafone broadband is the strangest broadband I have ever had, the internet connection is always there, the speeds are always ok (though not what was quoted) but this broadband decides what it wants to load and when it wants to do it, it will either load something in a flash or not at all, almost as if it has an opinion and just decides to deny me of what I want to load, it's like it has a mind of its own, I honestly cannot begin to comprehend how this works, like I said the internet connection is always working and the speeds are always ok, it just decides when it wants to load something and when it doesn't. Realistically the only explanation I can come up with is that the router is doing some sort of security check before loading a page and something goes wrong and it gets stuck, if I close the app and start again it will work, I'm not just talking about one app so please don't think it's a problem with the app, I'm talking about Safari, YouTube, eBay, Amazon, etc. ALL SORTS OF DIFFERENT UNRELATED APPS. IT CAN BE NOTHING BUT THE BROADBANDS FAULT. Not happy with this service in any respect but it's strange that the least of my problems is the download speeds, all other broadbands I have had it has been the speeds that have been the biggest problem. What a strange and unacceptable service Vodafone has to offer.

I've had vodafone fibre for just under a year. They have just increased the price mid-term but when I rang them up they offered me the initial rate (which is still being offered to new customers) straight away. My only grumble is I think its a bit cheeky in the first place to increase costs for existing customers whilst still offering the lower cost on their website.

Secondly when I started having some issues with my broadband cutting out I feared the worst reading some reviews. In fairness they were really good. They could track on my account what times it had cut out so that wasn't in dispute, and then talked me through some basic changes which immediately sorted the problem.

Left plus eat for Vodafone as they offered a great deal and promised same service, been with Vodafone for mobile for years with great experiences. But with broadband I wish I had stayed with plus net.

Service is unreliable, speeds are abysmal, signal strength bounces up and down at all times of day and night, customer service is useless and full of the give it a few days advice, then when it's still rubbish in a few days they say if you cancel you have to pay your remaining term.. Very poor. As soon as contract up, going back to plus net.

I have had poor speeds intermittently at various times of the day. The wifi in particular drops out for no reason. I have been told to change channels which I tried all now some worse than others but stil having issues. Very very poor support the don't listen or read what info they give the just follow scripts it seems. I complained after 40 minutes on a call asked for manager no manager available asked for formal complaint they had no complaints process. Asked for manager to call back to address my complaint have waited weeks no contact!!!!! Asked to terminate contract so far no response. Spend more money but don't use Vodafone they are bad for your health..

I gave up on Virgin after yet another fault with agent restarting my router for the 5th time and claiming my slow bandwidth was due to having wifi disabled. Also when I cancelled they claimed Netflix would buffer with anything less than 100mb. Terrible! Got my Vodafone router through the post. Plugged it in on the date. Got my advertised download and upload speeds on the date I was told. Can't give all full marks as not had it that long but to date very good.