O2 Home Broadband Reviews

pros:
Fast speed
Activation quick

cons:
"Unlimited" my backside. It states in their Q&A, and I quote:
"How much should I cut my broadband use?

Most O2 customers use less than 10GB a month. Aim for that and you’ll be okay.

O2 Home Broadband is unlimited. Why are you telling me to use less?

We don't set a limit on how much you can use each month. Most people use a different amount each month. But if we've asked you to cut back, it's because you’re consistently above the monthly average. And you’re regularly slowing other people down."

So the monthly average is 10gb. So much for 'unlimited' eh?
By the way, if you go over the allowance which is so called 'Unlimited', you get a terse email that if you do not cut down your usage your contract will be terminated.

This means you can watch 45 mins of SD programs on BBC iplayer every day ..... and you can't do anything else on the internet!!
This is not someone disgruntled, O2 have moved the goalposts on all access users, without warning. They just want people who use facebook all day .... and not someone who actually uses the internet.

You can't use STEAM ... too much bandwidth
No iPlayer .... too much bandwidth
No XBox Live .... demos and trailers use too much bandwidth
No trailers on Apple ..... too much bandwidth
Forget YouTube .... oh and by the way BBC's site is too graphic intensive, you may want to load the text only version

can you tell me how i dont have a contract for broadband but got o2 dongle broadband for a month but got a letter saying i owe over 600 pound and now passed to a company to get the money back

Customer service (though limited to 24hr call-back) is generally excellent, speed (though I'm only 0.6km from my nearest exchange) is excellent for my standard package (nearly 14MB) Outages/slowdowns are very rare and only last a minute or so. Though distance from the exchange is a big performance factor, its hard to fault o2 really. Bills are very low, web services are very good.

Have been using the service for the last two years and it has been very smooth. 12-13Mbps download and 1.2Mbps upload consistently regarless of time of day. Much better upload than the Virgin service in this area. Better value that Virgin in the area for the speed. A great service.

O2 speed was terrible I could only get 0.2mbps which they blamed on everything but themselves after many phone calls and a complaint to the ispa they gave me my mac for free I now get 7.5mbps with Plusnet

Slows down by over half at peak times. From 16/17 down to 5/7

Been with O2 for 2 months, no complaints, a very good service so far.

I am currently on o2 broadband, was good for the first 2-3 months then after that the service became very poor. I am lucky to get a good connection which is very rare and as soon as it rains the connection doesn't even work

Good for the price, even more if you are o2 mobile customer. Way better than virgin service on cable, virgin is crap !

really really good was told i would get 8 meg actually getting 13meg.

when on sky got up to [regularly] av.5700 download, average o2 =2652download. did have av.5432 sept`09. o2 seem to have a fair bit of trouble keeping email open 24hrs/day very bad of late [excuse updating equipment]my line is 0.6 miles from exchange and o2 said I should get up to 10M [only get 2.3M]

Decent speeds in the daytime (5-6 Mb/s which is good for a non-LLU exchange). However, in the evening this drops to below 0.5MB/s.

Terrible speeds during evenings and weekends, especially Sunday afternoon and evening (goes down as low as 0.3Mbit, compared to 3.8 during a weekday afternoon). Very unreliable.

O2 was recommended by friends about 18 months ago and has been reasonably good.

Promised the world and delivered the same as everyone else

The only drawback with my service is the fact that it is using a BT phone line. I have had 2 major interuptions in just over 1.5 years, niether of them have been the fault of O2.

Top notch. I switched to O2 from AOL a month ago, and have no regrets.

ok could be bit faster but best ive had yet

uk call centres fast reliable friendly and when they say they will call back they really do??? Imagine! Just done a series of speed test because BT have sent a mail shot saying Iam currentley only getting 6.5 mb they are offering me mb actual ave speed closer to 12mb. dont beleive BT mail shots

excellent uk customer service.speed excellent